The Chester Residence

The cleanliness and facilities inside the room, the room size, and fully equipped + well-decorated apartment. The staffs are well-trained for both day and night shift, and a thumbs up for Jack who has been in the night shift and helped us with anything.

1. There is no lift to get to the higher floor, which you should have noticed it on the booking.com. 2. The bathroom was terrible !! Imagine a long driving trip during the day and you were expecting a good 5-star apartment would facilitate and comfort you, but it's NOT !! My fiancee was in the bath and showering, but all of a sudden, the water in the bathroom stop working. She was washing her hair and the hot water stop working first then the water was completely stopped leaking. Imagine how horrible it was to experience that. The staff tried to fix it, and it took an hour for her to stay inside the bathroom, but it cannot be solved so we were offered to change the room at 3.45am !! The apartment was on the ground floor next building. 3. Our second night was exactly almost the same situation happened!!!! We moved to the 3rd-floor apartment of the main building. My fiancee was in the bath and just filled-up the water for half of the bathtub, then the hot water stop working again !!!!! This was the second room that we moved in, but the exact same thing happened !! We asked the staff once again, and this time he took 1.30hr trying to fix it, but still cannot be solved. I have to boil the water from the kettle to keep her warm in the bath waiting for this to be solved, which CANNOT. We then were offered to move the room again at midnight, but this time we denied it cause we were really tired of moving stuff around. So, we asked him just to use the bathroom from the other room, but he then first saying that he can't let us do that. We asked the staff to phone the Manager (Viki) twice until they allow us to. 4. Basically, we were spending for like 4-5 hours from this unexpected situation about the water system. That's completely a waste of time for us. We were expecting a well-standard 5 START APARTMENT !! as it should be. We then asked for the late check-out until 3 pm to compensate for our time that is wasted. Seriously!? 5 STAR ?