cleanliness of your room comfort hotel parking is small and sometimes it get full
Location, Food, the receiption lady Miss Ann Parking
Friendly staff and eagerness to help.
The 3 car parking basements are useful. Having the channels that broadcast the football worldcup championship was excellent. Parking after 7pm is a problem. You won't find a parking area as the basements gate is closed when full. However, a couple of times I faced this problem and the staff solved the problem for me by valet parking with 15 AED and bringing my car on the time I wanted.
les chambres fumeuses sont deconseillees elles puent enormement la cigarette c est impregnee
Excellent gym, excellent food, great hotel overall, helpful staff The check-in and check-out process are always so painful at this hotel. Everything in between is just fine but I have yet to have a smooth and efficient check-in/check-out
Location and gym center
The staff were very cooperative and welling to help I requested for a non-smooking room during my booking, however it wasn't available at the hotel when I checked in
Excellent location, great gym, in general very good staff, great food in the restaurant Check-in and check-out wasn't particularly efficient or friendly
Modern hotel in the centre of the city. Close to the shopping centre and not far away from beach. Very polite english speaking staff. Clean room with modern furniture and comfortable bed. Good swimming pool.
Hay varios restaurantes y bares en este hotel, además de un inmenso y bien equipado gimnasio. En general, la comida está bien en la mayoría de los restaurantes. Las habitaciones son muy pequeñas, las camas son incómodas, el aire acondicionado es muy viejo y ruidoso. El personal usa ordenadores anticuados que muchas veces no funcionan.
Charming room. Excelent service. Several options of restaurants Dificulties for parking
La verdad es que lo unico que vale la pena es el desayuno buffet de resto nada es como dicen que es...las habitaciones son muy pequeñas el bano esta bien,, el executive Lounge muy pobre...
Aunque dentro de la ciudad alejado del suburbio, playa privada ,servicio de primera y muy buena atencion
Todo, el desayuno muy bueno
Wounderfull service, good prices ( food, drinks)
Rooms are very big and indoor swiming pool was great Construction beside the hotel is noisy
the lobby decoration and bathroom room light so quiet
location close to the airport. Very elegent and Spacious rooms. no wireless internet inside the rooms.
The staff runs to serve you even if you do not ask to. The minibar contains too much alcohol and this is not acceptable by muslims
The beach is in excellent condition, beside the 2 pools, I can add also that the kids pool facilities are not available in many other 5 stars hotels.
the food was a bit expensive
The worst experience in my life! Everything!
The rooms are comfotable and place super
i liked the design of the lobby,the room is fast and confortable,the breakfast was fantastic and all the familk liked the beach and the indoor swiming pool noise coming from the constraction and the way to reach the hotel
Hotel is very well located, noit in the busy center of Abu Dhabi, ideally located close to Exhibition Centre and Dubai is reachable in approx 1 hour. Modern Hotel with spacious rooms. The buffet in Element restaurant, poor quality and all very salty and sweet. Choose from the Menu, much better quality then
Our room was absolutely stunning! Excellent Breakfast , incredible hospitality. 7 stars! :)
Price, Location nothing
The Gold floor facilities, the pool and the design of the hotel. Not all facilities, such as the Spa and a restaurant, were yet opened (hotel is open since 34 months)
The amenities and services befit its status as a 5-star hotel. I am especially pleased with the courtesy and friendly smiles extended by the hotel staff. None
the stuff was very helpfull and it was very quite hotel .....the view was great if you stayed in the sea view room
staff , nothing everything was excellent
I loved my stay and my family enjoyed it
The Gold Lounge and the Fairmont Gold team
Modern design and wonderful food. Rooms modern and comfortable. View of Sheikh Zayed mosque over water. Nice beach and pool. Still some final touches being added
Mario, Front Desk, extremely professional and collaborative. Keep it up! Naz, Front Office, she checked-out me while on engaged on phone, I felt completely careless. Please take action.
Las instalaciones del Gym y el servicio de room services No todo fue aceptable
Piscina, gimnasio, internet en la habitación..., La habitación resulta oscura.
Lo bien situado que se encuentra en la ciudad
la tranquilidad,el sitio donde esta ubicado,el precio no
La atención del personal es bastante amable en todo momento. Las habitaciones son cómodas y hasta ahora, en las tres veces que he estado allí, han estado limpias. Lo mejor es que ofrecen internet gratis con cable en la habitación, aunque la velocidad de conexión no es gran cosa. Las instalaciones de recreación, aunque aceptables no son del todo buenas. El gimnasio tiene máquinas algo viejas y sobre todo el tema del Sauna y Baño de Vapor, que solo haya uno y tengas horarios para damas y otros horarios para caballeros es terrible ya que no lo puedes utilizar en el momento deseado, aparte de que las dos cabinas son mínimas. Y el Jacuzzi... realmente es una bañera grande con chorros y hay que llenarla al momento de usarla, o sea, una barbaridad de tiempo de espera!
el personal y las habitaciones perfecta..y la piscina....como lo puedo recomendar si no esta listo...y pague como un hotel de 5 estrellas que esta en construccion y no me dijeron eso....es fatal pagar por un hotel en esas condiciones...trabajan en la construccion las 24 horas del dia...como descansas con unpersonal trabajando...todo el tiempo....???
the room was wonderful and the stuff were great check in take a lot of time
The excellent customer service experienced throughout from the hotel staff and the staff at the restaurants. A special word for the Butler assigned to us- took amazingly good care of us. It was our son's 10th birthday on the day we arrived and our butler quickly organised a birthday cake and a personalised 'Happy Birthday' banner for him and came with his team to greet and wish him a happy birthday! Same thing happenned in the restaurant as well when we went for dinner! Our son was really impressed and pleased! It is hard to find something to not like!
We have stayed there before & you can't get a more relaxing & luxurious time. The restaurants are first class.
everything except the service charge and tax on everything if they made thing slightly cheaper then we would have bought more or booked up again. no could not have asked for a better hotel and the staff were the most friendly helpfull polite people we have ever meet and we have stayed in some posh hotels in the world and this was the best.
just everything, one of the best hotels i have ever visited
Perfect!!!! Best Hotel in the universe!!!!!! And not to forgeth the wow service from the Buttlers. Hats off to the Butlers Manager and their staff. It was a dream trip!!! It made other hotels look so bad!! This is the only thing that I didnt like about it. I went to a hotel after a month for Business and I started to compare with Emirates Palace right away! Nothing comes even close to the luxury and perfectness of ep :)
Astonishingly Iconic. Best of the best in Abu Dhabi. The shinest pearl of the Gulf. At least one time experience in a lifetime: Divine Cuisine, Splendid Palace, Wonderful Staff. Don't miss it!
Gorgeous building and great staff who made you feel very welcome. Fantastic for kids - great pool, lazy river, camel rides, sailing, kayaking, beautiful beach.... Nothing, it was fab!
All the small details that staff took care of to make your stay personal and trouble-free
The swimming pool
el spa y la ubicación. reservamos una suite y nos mandaron a otro edificio a 100 metros. Apartado de las instalaciones del hotel, con unazona de desayuno minima comparado con la zona general, nos querian cobrar el desayuno a pesar de estar incluido, y de hecho la segunda noche no nos dieron el desayuno
El hotel en sí mismo, muy bonito, lujoso, decorado con muy buen gusto. Limpio. La atención del personal excelente.La habitación era realmente de no fumadores. No malos olores.Los dos restaurantes que he probado Pregos y Finz (en otra ocasión) son de los mejores de la ciudad. Aunque desconecté el aire acondicionado, seguía haciendo 21ºC, tuve que abrir la terraza para conseguir 23ºC y entró mucha humedad. La playa no es demasiado buena, aunque no es por el hotel si no por su situación en una zona portuaria y rodeada de obras; llama la atención porque el hotel se llama "Beach" Rotana.
La comida y las instalaciones
Realmente disfrutamos de nuestra estancia y el personal era servicial y amable. Me encantó el hecho de que pudimos hacer el registro de salida más tarde en nuestro último día, aunque el hotel estaba lleno. Me hubiera gustado más opciones veganas en el bufé de desayuno, pero aparte de eso el hotel era como era de esperar.
Close to airport. Ideal hotel for first and last night of holiday,Good value accommodation and dining,Excellent,efficient staff.
the service and food
The staff were great as were the facilities. We were using it as a base for the F1 which was perfect really, a 20 minute taxi ride away from the crazyness of the Yas Marina, so nicely out of the crazyness, and a nice relaxed haven when we were there.
Was was reasonable adn quality was very good
I have stayed at the Mafraq on other occassions, and always enjoyed my stay. The staff are friendly, courteous and efficient, and the facilities are very good. The main reason for my visit this time was to meet an early morning arrival at Abu Dhabi airport; the hotel is ideally located.
The staff were excellent, could not do enough to help me! Internet connectivity is patchy.
Good location, quiet and pleasant accommodations, excellent hotel. None
Only stayed for a few hours whilst waiting for a flight transfer A little overpriced for the facilities
I was in transit via Abu Dhabi ahd I found the Mafraq very convenient and the staff helpful. The rooms were very comfortable and most inportantly clean and quiet. The Mafraq is ideally located for an overnight stay
Free shuttle service to airport so made a good stopover on the long journey from Europe to Australia
the staff were great very polite, parking was a nightmare and the restaurant is very expensive, but I have enjoyed my time at the hotel and will probably stay again parking is always a problem but that is Abu Dhabi
The friendly attitude of the staff, the size of the room. No hot water in the shower throughout my stay, the shower cubicle was leaking, poor internet facility and inflexibility of the staff regarding check out time. Gym faciity was very limited.
I was charged for the night of 18/11 that i was not able to say becuse of flight cancelation i would have recomanded the hotel if the hotel staff udnerstood that i was not able to stay that night because of flight cancellation
Staff, location and room were great. I enjoyed my stay. Great Value for Money
The rooms is very nice.
Location of the hotel Very hard to find a parking for your car
This was our third stay at this hotel and allways find the accom/services excellent and the staff go out of their way to be helpful, will allways stay here when we can and can thoroughly recommend it to others. Usually I am with my husband and we have a large double room, with my sister this trip the twin was equally as good. Bernadette Tubman
Location, Welcome and friendly staff, they were efficient and eager to please but non-intrusive All facilities were executive quality. We were impressed by our visit and would definitely return there. The parking was a minor issue
Quite and nice Nothing
i love it coz its near to my husband work and also its near to al Whada mall , just walking distance .. it also have valeeh parking which i really like .. -
El hotel es muy bueno, limpio, espacioso, las habitaciones son excelentes y la comida de los restaurantes, muy buena. Buena ubicación, con vistas a la Corniche y con las principales carreteras a mano.
el hotel en si La atencion del personal, tuve inconvenientes con el valet parking y nadie se hizo cargo.
the desin of the hotel
The service (reception, room service, restaurants, beach) was excellent. Luxurious accomodations, outstanding restaurants (especially the French restaurant "Bord Eau"), very good food, nice pools with an attentive pool bar, clean beaches. Close to the Abu Dhabi's International Airport. In sum, an excellent, luxurious hotel which can be highly recommended! When the hotel was fully booked (around New Year), it was sometimes difficult to get a chair at the beach as guests occupied chairs all day long even though they spent only a very short time at the beach. Most beach chairs did not have an adjustable backrest and, therefore, were not very comfortable. On Friday evening there was a disco event at the hotel's own disco the music of which was extremely loud and could be heard in my room even if the door to the balcony was closed. On New Year's eve, the music at the swimming pool in the afternoon predominated even the voice of the muezzin of the Grand Mosque at the other side of the river which, in my view, was neither politically nor religiously correct.
The suite was just lovely The buffet restaurant was a liitle ordinary compared with the rest of the hotel. (but the food was good)
The hotel location. The staff was little slow when we call for anything (ex: babycot, cleaning)
Very nice staff, clean rooms, excelent food options, and very nice and clean swiningpool Beach is not an option
good for families nothing
The setup of the room was quite interesting and i loved the balcony. The food was quite expensive and very littel.
As with all Shangri la hotels, staff were exceptionally friendly, courteous and helpful. Some occasional aircraft noise due to the proximity of the airport and the breakfast service can be slow
It was a nice resort. Beach front with basic water activities. The hotel was overwhelmed with guests, and the staff could not accommodate. Ordering food and drinks took a very long time.
Hotel room are best furhised I ever had in Abu Dhabi. The balkonery was very good also the beach. Ther service was poor, there were a lot of service taff running but no one who coordinate them. The time to get ordered food in suitable time during breakfast or to beach took too long time - the bill was supplied quicker than the food.