This hotel us wildly overpriced as a "five star" hotel when the service it delivers is somewhere btwn a one and two star hotwl. The "Guest Services Center" is often unmanned and your call can ring and ring foe an hour without any one answering. When someone finally picks up, they barely speak intelligible English and they're just rude. As far as actually attending to your need? No, not a chance. Really, the service at this hotel is an absolute disaster. In particular the restaurant manager is extraordinarily rude and I professional. And the breakfast buffet is a total disappointment, FYI. Everything.
Breakfast buffet is great and servers were friendly. Rooms were clean and the grounds are attractive. Our first room had some much air freshener that I started getting a headache. I never get headaches. The front desk was a little reluctant in giving us another room. Had to wait about 30 minutes to get another room.
The building, room and other facilities were wonderful and so was the food I ordered from the restaurant. For the cost of one night (and in my case I needed to keep it beyond checkout because I had a late flight), the roots is much too expensive. While in Accra I found several places with much more character, closer to the beach for a lot less money.