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Hoteles en Akumal

Hoteles en Akumal

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Akumal, Quintana Roo, México
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Información útil

Temporada baja mayo
Temporada alta febrero
  Precio medio (entre semana): $5781
  Precio medio (en fin de semana): $4917

el mes más barato

16%

bajada de precio esperada

el mes más caro

12%

aumento de precio esperado

(precio promedio en las últimas 2 semanas)

dom. - jue.

(entre semana)

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vie. y sáb.

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Preguntas frecuentes al reservar hoteles en Akumal

¿Cuánto cuesta un hotel económico en Akumal?
Los usuarios de KAYAK encontraron habitaciones dobles en Akumal a partir de $290 en los últimos 3. El precio promedio es de $5070.
¿Cuánto cuesta un hotel en Akumal esta noche?
En las últimas 72 horas los usuarios encontraron Akumal hoteles para hoy a partir de $847. También encontraron hoteles 3 estrellas desde $847 y 4 estrellas desde $290.
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Los mejores hoteles en Akumal

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Villa Morena Ecoliving - Akumal - Habitación
1
9.7 Excelente (245 opiniones)
Detalles Opiniones
Si decides alojarte en Villa Morena Ecoliving de Akumal, apenas te separarán 15 minutos en coche de Playa Akumal y Riviera Maya Golf Club. Tendrás tintorería o lavandería, un servicio de recepción las 24 horas y consigna de equipaje a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) (disponible las 24 horas) y aparcamiento sin asistencia gratuito.
10.0 Excelente
Ventajas: Everything was fantastic. It was intimate, clean, great food, very helpful and accommodating. We loved it ALL!
Desventajas: Wouldn't have changed a thing.
9.0 Excelente
Ventajas: - beautiful location in midst of nature - very friendly owners and staff - amazing food - lovely pool - play area for kids (trampoline, slide etc...)
Desventajas: - lots of mosquitoes due to forest setting, I got so many bites but my husband and son less so - they have 3 dogs, 2 of them are very nice but the third one barks at people sometimes - it's possible to stay if you don't have a car but requires either taxi or longish walk to main road
10.0 Excelente
Ventajas: Amazing hosts. Great location and facilities. Best homecooked Italian food ever. Probably the best resort we could have found in Mexico. Completely different experience than any of the large hotels in and around Cancun.
Desventajas: It has now spoiled all the other hotels for us. The bar has been set way too high.
10.0 Excelente
Ventajas: What a gem! Villa Morena is a peaceful oasis in the middle of the jungle. It is far enough off the road to feel like you are off the grid, but still close enough to explore beaches and cenotes nearby. The casitas and property are beautifully designed and immaculately maintained. The hosts are gracious and make you feel at home. The complimentary breakfast is wonderful - a delightful combination of juices, fruits, granola, yogurt, and pastries. It is also possible to make a reservation to have a delicious on-site Italian dinner, which we did and very much enjoyed. Villa Morena is absolutely charming - highly recommend! Thank you Villa Morena for your hospitality!
Desventajas: You are in the middle of the jungle, so expect mosquitoes and bring insect repellent. We also found mosquito coils to be extremely helpful.
10.0 Excelente
Ventajas: The place is run by a friendly and hospitable family. We arrived on Christmas Eve and were invited to celebrate with the family and the other guests. They had organized a delicious buffet that we and our children really enjoyed. Furthermore our kids could participate in hitting the piñata, and shared when candies where handed out. Such a warm and friendly welcome! The cabañas are beautifully made and are situated around the swimming pool. The cabañas have comfortable beds and are spacious. They have a private bathroom and toilet and are very clean. The place is really quiet and surrounded by nature. In the central building the delicious breakfast is served, and in the evening you can have a fine Italian (or Mexican) dinner. I can recommend this place to everyone that wants to get away from the crowds in Tulum or Carmen del Playa or the big resorts. We had a few wonderful days to end our trip in Mexico.
Desventajas: I cannot think of anything I didn't like about this place. It is a marvelous place to relax.
10.0 Excelente
Ventajas: El hotel es muy hermoso y tranquilo. El lugar perfecto para el que anhela un poco de serenidad. El desayuno es magnifico. La piscina hermosa. La señora Morena y Vanesa fueron muy atentas con nosotros. El dia que partimos era muy temprano y se tomaron la molestia de organizarnos un desayuno para llevar.
10.0 Excelente
Ventajas: Little paradise in the woods. Nice relaxed and quiet atmosphere. Owners are wonderful people. Very hospitable and super friendly. Wonderful to wake up to the sound of all different birds in the forest surrounding the property. Breakfast was superb! We had dinner as well. Really enjoyed our stay!
Desventajas: WiFi was limited in our cabana, but we found it to be very relaxing
10.0 Excelente
Ventajas: Las cabañas están muy bien hechas, muy cómodas y limpias, con todos los detalles. El servicio espectacular: el desayuno y la cena, bien servidas y muy sabrosas. El entorno hermoso, muy tranquilo.
Desventajas: Nada, todo espectacular, volveríamos sin dudarlo.
9.2 Excelente
Ventajas: The owners, staff, pets, food and the facilities were all wonderful. And our family loved all their pets, especially Ramon! The bungalows are beautiful and even the toiletries are awesome. The grounds were beautiful and the pool was very unique although it was not real cold because it was very hot outside. You can tell that this property is very well taken care of and the owners have put in a lot of effort to make it very nice. And the sheets were very soft too.
Desventajas: There is truly only one negative and that is lack of air conditioning. It's too hot during the Summer with no air. It would probably be fine during the Winter months but it was a bit rough.
10.0 Excelente
Ventajas: Todo estaba muy bien. Un luego maravilloso, puedes recomendarlo al 100 por ciento. Gracias!
10.0 Excelente
Ventajas: Todo, es un hotel de cinco estrellas, ya no solo por sus instalaciones, si no por el trato recibido, Morena y Vanessa siempre pendientes de ti.
10.0 Excelente
Ventajas: We loved it here!! The property is amazing: very natural but also refined. The cabanas (we had a standard one) are also awesome: beautiful and no sacrifices regarding comfort (fridge, kitchen, ...). But the best part of staying here: the staff. Vanessa and her mom are amazing. The food was EXCELLENT, both breakfast and dinner.(Make sure you eat dinner at the villa). They helped me to set up the proposal to my now fiancée with a romantic dinner at our own cabana. More romantic, no way. Muchas gracias y espero que volvamos!!
Desventajas: That we only stayed for 2 nights
Bahia Principe Luxury Sian Ka'an - Akumal - Habitación
2
9.4 Excelente (3,026 opiniones)
Detalles Opiniones
En la playa, este alojamiento de Akumal se encuentra a menos de 2 kilómetros de Aktun Chen y Riviera Maya Golf Club. Playa Akumal y Playa de Xcacel también están a menos de 5 kilómetros.
9.2 Excelente
Ventajas: la playa, las comidas y atenciones
Desventajas: el vino tinto siempre se encuentra frio y es lo unico que tomo de alcohol deben de mantener botellas a temperatura ambiente
10.0 Excelente
Ventajas: Todo me gustó. Pero más que todo la ubicación y la privacidad de la propiedad.
Desventajas: La lluvia
7.5 Bueno
Ventajas: El snack bar! Muy bueno y la tranquilidad de las villas.
Desventajas: Algo lejos de la playa. No respetaron mi reservación un día. Y la tele del cuarto no servía.
8.0 Excelente
Ventajas: El complejo hotelero en sí es bonito y bien cuidado. La amabilidad de todo el personal es excelente. Los restaurantes a la carta, si eres capaz de reservarlos con toda la antelación posible, valen la pena. La comida del bufet también está bastante bien. La habitación es correcta, sin demasiado a destacar.
Desventajas: En general parece un resort orientado al turismo americano. Animación y actividades pobres. Esta lejos de la playa y tienes que desplazarte continuamente en una especie de trenecito turístico. Entiendo el por qué, pero es un poco cansado que se esté buscando continuamente la propina, aunque esto pasa en toda la zona.
9.6 Excelente
Ventajas: the food buffet was excellent. everyday dishes are different. Free drinks, and the people were very helpful, polite and humble. absolutely worth my stay here in Tulum.
Desventajas: the aircon problem, someone entered our room to fix for almost an hour. so we have to wait inside and wait til they were done.
5.0 Aceptable
Ventajas: Good facility and cleanliness was good.
Desventajas: Location was not good at all.
7.5 Bueno
Ventajas: Clean, well kept grounds, variety
Desventajas: Food was bland. In my group 5 out of 6 people got got sick from food poisoning. Need hooks in rooms; place to hang wet clothes
10.0 Excelente
Ventajas: La cama
10.0 Excelente
Ventajas: La tranquilidad , el servicio , la comida , las instalaciones ... todo!
5.0 Aceptable
Ventajas: La playa, la comida y las bebidas
Desventajas: Cero cero orientados a user experience. No saben resolver situaciones fuera de su protocolo. Todos los lugares hay que moverse en carritos de golf que se tardan hasta 1 hora en pasar a recogerte. No hay opción para hacer booking por anticipado de los restaurantes de especialidad. El check in fue hasta las 4 PM!!
9.2 Excelente
Ventajas: Todo estaba muy limpio, cama cómoda y personal muy atento
Desventajas: Cuando llegamos tuvimos problemas para reservar en los restaurantes a los que queríamos ir, a pesar de estar alojados una semana. Estaban todos ocupados, sin plazas.
6.7 Bueno
Ventajas: Great and helpful staff, adults only beach, calm and relaxing ambience, enough sunbeds - do not have to wake up early to catch sunbed, food
Desventajas: The rooms and facilities are really run down and really need upgrade. Dirty window shades, no privacy because the buildings are very close to each other, broken furniture, smell from AC that they tried to cover with toilet refresher, so you feel like sleeping on the public toilets.
Akumal Beach Resort - Akumal - Edificio
3
9.4 Excelente (1,105 opiniones)
Detalles Opiniones
En la playa, este alojamiento de Akumal se encuentra a menos de 2 kilómetros de Biblioteca Hekab y Playa Akumal. Bahía de la Media Luna y Riviera Maya Golf Club también están a menos de 5 kilómetros.
10.0 Excelente
Ventajas: Este todo incluido de un centro de bienestar es realmente bueno! Clases de yoga y meditación están incluidas todo el día!!!
Desventajas: Todo el mundo y todo fue fantástico
6.0 Bueno
Ventajas: Really wanted to like but...On first day, requested quiet room but was put near large construction site. Was told that it would be quiet because it was holiday week and not construction would occur. Jackhammers started and 7 a.m. and continued until 7:30 at night. Called to ask why they told me that information, and they didn't have an answer but said the hotel was full and I would have to wait the next day. I called the next day and got the same answer. On the THIRD day, I went to the front desk and told them that I was told I could be moved that day. The front desk said no because others were being moved first. The front desk had no record of these phone calls. I felt lied to and manipulated. They also moved be finally to a room where the fan rattled continuously even when turned off. Hard to sleep.
9.4 Excelente
Ventajas: The resort is a wonderful size. The staff are fabulous. The food is flavourful. The location is superb. The jacuzzi tub on the patio is a great idea. Every room faces a beautiful ocean view. The snorkelling and swimming were beyond our expectations. Who knew sushi on the pool deck would be such a great idea? Very firm but soft mattresses.
Desventajas: We were not warned that construction was ongoing and we could not sleep later than 7:00 due to the noise. The room patio only has one chair and we asked for two but none was forthcoming. We were locked out of our room due to a malfunctioning electronic lock and it took well over one hour to have the boss return to the hotel and open our door. Smoking is allowed on room patios and as non smokers we did NOT enjoy our neighbours nasty habit. Double beds instead of queen size made it difficult for my 6'3" hubby to get comfortable - they should find some way to put the two beds together.
7.1 Bueno
Ventajas: Snorkeling. Staff. Activities. Restaurants. Penthouse suite! Overall, it was a good stay for the price but we probably won't return in the near future.
Desventajas: Seaweed was definitely an issue for about 4 of our 8 days. Staff work all day to clean but it's still bad from morning to 1ish. Hotel is a little older but well maintained.
8.5 Excelente
Ventajas: Traveled in June for 8 nights. Wonderful staff, very friendly. Only had a little bit of trouble finding space at the beach or by the pools - but we did hear the hotel was at capacity. No problems with our room, which was on the bottom floor of building 2, but heard about flooding in other rooms during the storm that hit. It was worth it not to have any room issues, but our room was super close to the snack bar and main pool, so not a great view. Was nice to walk easily out of our patio door and to the pool or bar though. Loved the yoga instructor for vinyasa yoga - wish I remembered his name - he was a really terrific instructor and the location/view was out of this world. For an hour a day you could rent free snorkeling gear from the hotel, but I recommend bringing your own so you can be out in the water with the sea turtles for hours. Lots of tour groups, so the best time to go is early in the morning, but we went out many afternoon and still saw plenty of turtles, rays, and fish, without being crowded. The food at the a la carte restaurants was great - our favorites were the Mexican and the Gourmet (just skip the chicken at the gourmet). Restaurants were all small though, so we heard there were frequently long waits to eat dinner at any of them (though we usually went at the beginning of service ~ 6 or 630pm and were seated immediately). The made to order eggs for breakfast and pasta for lunch and dinner at the buffet were excellent. The sushi bar was so so and very slow service. I think I got very sick from eating a mushroom at the Japanese/Peruvian restaurant (it was just about the only thing I ate that my boyfriend did not eat that day). The room service was included with all-inclusive 24/7 and usually very good (though it varied from day to day with regards to quality, quantity, and even ingredients for the same menu item).
10.0 Excelente
Ventajas: We loved the snorkeling, saw lots of fish and turtles everyday. Although sparce, the rooms were very comfortable, the jacuzzi is a nice idea but we never used it. The staff were extremely friendly and helpful.
Desventajas: Overall the food was OK, some we liked some we didn't. We ate most of the time at the buffet because of the variety. We did not like the sushi restaurant of the asian fusion. The brazilian restaurant was pretty good once we learned to ask for rare and medium rare pieces, otherwise the meat was so overcooked it was like leather. Our biggest disappointment was the lack of Mexican food, there was chips and guacamole but would have liked more variety of local foods.
Detalles Opiniones
Este alojamiento en primera línea de playa en Akumal ofrece una buena ubicación cerca de un campo de golf, a menos de 5 kilómetros de Playa Akumal, Laguna Yal-ku y Aktun Chen. Parque Xel-Há y Cenote Dos Ojos también están a menos de 15 kilómetros.
10.0 Excelente
Ventajas: Nos encantó el profesional, rápido y alegre personal. Ellos son los que hacen una estancia estupenda y agradable. Todo estaba siempre limpio y organizado. Tienen personal por todos lados que lo hace todo perfecto.
Desventajas: No fue una estancia suficientemente larga! Seguro que volveremos.
10.0 Excelente
Ventajas: Todo el personal era fenomenal. Abraham (camarero junto a la piscina) tenía todas las bebidas llenas y era muy amable. Después del primer día conoció sus órdenes de bebidas y le hizo sugerencias de bebidas impresionantes. Rene, Halmet, Jonas, Laura, Felix y Miguel fueron increíbles en el equipo de entretenimiento. Jugar al voleibol y a los juegos de la tarde en la piscina tuvo que ser uno de nuestros puntos destacados del viaje. También organizaron algunos espectáculos increíbles en el teatro de entretenimiento por la noche.
Desventajas: Hay muchos mosquitos en esta zona. Tuvimos que cubrirnos en gran spray cada noche y todavía lograría morirse. El complejo rociaba una niebla pesada cada mañana y noche para ayudar a mantener los mosquitos alejados. El spray no fue agradable y dejó una persistente niebla en el aire durante 20 minutos o así que tuvimos que respirarlo.
6.0 Bueno
Ventajas: Great restaurant staff. Good food and buffet choices. Great beach.
Desventajas: Reception staff in the lobby were not concerned at all with customer service. I paid for a partial view ocean room and the hotel did not give it to me. As it was night when I arrived and the staff giving my room, confirmed my partial ocean view, I presumed this is what the hotel had given me, so I unpacked all my luggage. The next morning I looked at the view and there was no ocean view. When I flagged to the hotel, they offered me another room, but as the ocean view was so tiny I did not want to waste a morning repacking all my luggage and unpacking it again given that I was only at the hotel for a few days. I asked the hotel if perhaps they could offer me a complimentary massage instead - they told me they would come back to me. After 3 days, nobody bothered to get in touch with me. When I reasked the hotel staff, they flat out said no. I ask them then to change my fee to a room that did not have a ocean view - and they refused to do that as well. In addition, whilst staying at the hotel, a massive piece of wood fell on my arm from a make shift cabin that the hotel had made to hold towels - whilst the staff were on hand to give medical assistance, one staff member was more concerned about making me a sign a piece of paper to say it was not the hotel's fault - which I refused to do!
4.0 Aceptable
Ventajas: The best part was the Stuff they all were great . And the drinks in the preferred club bar. The property , Facilities and the beach are nice and clean Nice pool number 1
Desventajas: Didnt have that many activities neither music maybe 30 minutes a day with aerobics ,it was great because I was with my wife, but the resort is boring...wouldn't come back, the food not worth the money, neither preferred club,not difference but a nice bar not even a lobster in any menu....the ocean view was a palm trees view.
9.2 Excelente
Ventajas: Food choices, service staff
Desventajas: Pool closed too early, ‘preferred package’ was absolutely NOT worth the cost. I was offended that in order to sit poolside at a two-person table the resort charged a minimum of 150.00. However, if you sat four feet away at a table for 8 the price was ZERO. It code not a cent more for the resort to set up a two person table yet they tried to make a buck off of people and the way they did it with their ‘hostesses’ who were there to explain the ‘packages’ was in poor taste because they didn’t tell you it was no cost to sit at a large table unless you asked them.
10.0 Excelente
Ventajas: Me fascinó el lugar , la playa , la gente del hotel súper amable , el hotel Divino !
Desventajas: Nada
9.0 Excelente
Ventajas: Playa
Desventajas: Aire acondidionado habitacion no enfria bien
10.0 Excelente
Ventajas: I was a cruise fan but I am now a convert. All Inclusive is the way to go. The staff was amazing. I have never been so pampered!!
Desventajas: It would be great if they had a phone app for the resort showing specifics for the day. They do have a tablet in the room that provides this info so this is just a wish list item.
1.0 Malo
Ventajas: Comida
Desventajas: El alcohol pésimo y de pésima calidad El precio me pareció excesivo y más por que hubo un mal entendido y me cobraron una tarifa exagerada. Intente mostrarles y fue inútil hacerlos entender
10.0 Excelente
Ventajas: Everything is perfect. Beach, restaurants, personnel is awesome.
Desventajas: Preferred club type of stay was not as we thought of. Don’t recommend to anyone who don’t need a fancy drinks at the separate members only bar. Other than that it a waste of money.
10.0 Excelente
Ventajas: Although the food and drink are outstanding, it is the service and people we like best. Everyone greets you with "hola!" and seems genuinely proud to help. This is why we keep coming back.
Desventajas: I can't honestly say there is anything I would change. We had activities that we could participate in (or not) all day and evening. Entertainment spanned a wide variety of interests, and no boring shows.
9.0 Excelente
Ventajas: Excelente lugar
Desventajas: Hubo un inconveniente al pagar
10.0 Excelente
Desventajas: People upstairs from us running back and forth. Not much sound deadnig
8.3 Excelente
Ventajas: We had the swim out pool which was nice. The bed was very comfortable and room was one of the nicest I stayed in.
Desventajas: For the cost I don't feel like it was worth it. We went to the Italian restaurant and it wasn't good. I ordered from room service and theres a limit on how much you can order. My reason for booking this resort was to get more time to see the sea turtles. You can only to go to see the sea turtles with paid guide.
Grand Palladium White Sand Resort & Spa - Akumal - Habitación
5
9.3 Excelente (1,836 opiniones)
Detalles Opiniones
Este alojamiento junto a la playa de Kantenah se encuentra a menos de 15 kilómetros de Playa Xpu-ha, Cenote Cristalino y Marina de Puerto Aventuras. Playa Akumal y Bahía de la Media Luna también están a menos de 15 kilómetros.
5.4 Aceptable
Ventajas: En general buenas instalaciones. Buenas opciones de buffette y restaurante.
Desventajas: Deslealtad comercial. A la hora de reservar dieron un precio por 3 adultos y 1 niño hasta 3 años. Una vez en el hotel avisan que se debió a un error de booking y que debo pagar un adicional por uno de mis niños. Muchas respuestas de manual. Mala atención. Repitieron hasta el hartazgo que me entendían y que tenía razón, pero igual me debían cobrar porque era error de booking. Dicen que es mi responsabilidad arreglar el tema con booking. Cuidado a la hora de las reservas, te dan un precio y una vez allá, cuando ya es tarde para cancelar o regresarte te agregan. Un desastre. Adicional: había cucarachas en la habitación. Dijeron que para un restaurante japonés había que reservar, cuando fuimos a reservar nos dijeron que no hacía falta, que la reserva era solo si queríamos estar en la barra alrededor del chef. Una vez que vamos al restaurante dicen que están llenos y deberíamos haber reservado... una locura.
3.3 Regular
Ventajas: Food was ok but still need to improve the quality of the ingredients
Desventajas: The staff was mostly unfriendly and left unsolved matters for a while. Their responses very discomforting. After a few attempts we started getting our concerns resolved.
7.5 Bueno
Desventajas: Travel Club hard selling (time sharing).
9.2 Excelente
Ventajas: Food was consistently good, including the buffets. Never felt crowded, always a trolley to help get around, staff always eager and helpful
Desventajas: Petty complaint, but there is No elevator to rooms. And the beach can be rockey when entering the water.
10.0 Excelente
Ventajas: -The service was great, the staff were always there to help. -Te food selection was very good, there is always a restaurant open. -The beds were very comfortable and the room was very big. -The resort itself was beautiful and surrounded by nature.
Desventajas: nothing really, we had an amazing time!
7.9 Bueno
Ventajas: Muy buenos los servicios, la comida (sobre todo en los restaurantes temáticos) y la bebida.
Desventajas: Limpian el sargazo pero lamentablemente no es suficiente. La mayoría de los días es imposible bañarse en la playa. Por otro lado la limpieza en las piscinas es regular. Mi Sra pisó materia fecal un día, y aunque eso no fue culpa del hotel, al avisar la juntaron con un calderín y nada más.. como si nada. Uno esperaría que agregaran más desinfectante, pero no ocurrió.
8.3 Excelente
Ventajas: El alojamiento si, pero no ha sido todo lo bueno que yo esperaba, varios percances, dificultaron nuestra estancia, y al servicio parecio importale poco.
Desventajas: Algunas personas del servicio dejo mucho que desear, cuando uno hace un viaje así, espera que todo salga bien, desgraciadamente no fue como lo esperabamos y el servicio les daba igual, cuando uno invierte en un viaje asi no espera estas circunstancias, ni este trato. Una pena porque el hotel es maravilloso, y para colmo el ultimo dia no habia agua en las habitaciones, llame dos veces a recepción preguntandoles para cuando estaría, ya que nos queriamos asear antes de irnos y ni siquiera te llamaron de vuelta, fue el chico de los carritos el que nos comentaba que podiamos asear en recepcion, nos quedamos en white sand los primeros días, luego tuvimos un percance con la limpieza de la habitación y pagamos para trasladarnos a TRS.
9.2 Excelente
Ventajas: Excelente trato de personal Amenidades muy bien cuidadas y limpias
8.8 Excelente
Ventajas: Muy buenas instalaciones y bar 24 horas
Desventajas: El aire acondicionado hacia un charco de agua en el suelo
5.4 Aceptable
Ventajas: Es un hotel muy grande y sus instalaciones estan muy bien.
Desventajas: Que no tengan un control de calidad que revise las habitaciones antes de entregarlas a un nuevo huesped, que no esten al pendiente de las inconformidades de los clientes
8.8 Excelente
Ventajas: Personal agradable, habitaciones amplias y limpias
10.0 Excelente
Ventajas: Tiene un lago artificial donde puedes navegar en un barquito muy lindo, las albercas estás muy funcionales La comida está deliciosa
Bahia Principe Grand Coba - Akumal - Habitación
6
9.1 Excelente (7,965 opiniones)
Detalles Opiniones
Este alojamiento de Akumal para familias se encuentra cerca de la playa, a menos de 2 kilómetros de Aktun Chen y Riviera Maya Golf Club. Playa Akumal y Playa de Xcacel también están a menos de 5 kilómetros.
10.0 Excelente
Ventajas: Conocimos a José en el bar Iguana. Dirige su bar increíblemente. Hizo que todo el mundo disfrutara de la visita. Un barman profesional que destaca en lo que hace. Esperamos ver a José otra vez en nuestra próxima visita.
7.0 Bueno
Ventajas: Family friendly
Desventajas: My bed was extremely uncomfortable with really poor pillows- my body hurts after staying one week here. Plus mosquitoes were all over including our room, we are covered in bites
7.0 Bueno
Ventajas: Cost was good for exploring the area.
Desventajas: Distance from Tulum. Taxi fees added up on excursions to beach as the hotel beach was all rock and wall. Place was a maze so I ended up wandering aimlessly looking for the beach...which was a bit of a disappointment. For a family, this would be great. For somebody that wants to sit on the beach and explore - pay a bit more and stay either in the hotel zone of tulum or la Puebla. You’ll spend the difference in taxis within a day or two unless you take the collectivo.
8.0 Excelente
Ventajas: Lo mejor fué la atención de algunos empleados en especial de Víctor en la entrada .
Desventajas: Hay muchos zancudos en la habitación.
8.0 Excelente
Ventajas: Very well organised, good food, nice beach, good logistics with trolleys everywhere if you didn't want to walk. Entertainment in the evening ok. Great service after check out as you can still eat and even have a shower before late afternoon journey. Service in a la carte restaurants very good. Overall we were happy with our 6 days here, thank you.
Desventajas: Huge complex/resort. Beds were a bit uncomfortable. Maybe not enough umbrellas on beach.
7.5 Bueno
Ventajas: I love d water park and the pool. My kids love it
Desventajas: Mosquitos
6.7 Bueno
Ventajas: The staff is absolutely excellent and very helpful. This is something usually found all over the south of Mexico and the hotels related to their service. The amenities are varied and they have many activities inside the facilities so you stay entertained.
Desventajas: They have a HUGE problem with the electricity and therefore the AC in the rooms (Villas). It seems some time ago, not too recently either, they had a big problem with one or several of their electric distributors and transformers most probably due to the Huge size of the 3 hotels they have together. The thing is they turn the ac of the rooms off at around 4 pm so the restaurants have enough power, then turn it back on at around 10 or 11 pm and that is half way... obviously is not enough time to cool the rooms while we slept with the heat of the Caribbean Summer. This is something that really needed to be displayed before you make your reservations because it's absolutely unbearable to sleep in those rooms.
7.9 Bueno
Ventajas: all
Desventajas: nothing
9.0 Excelente
Ventajas: para participar en el Triatlon de Xel ah la ubicacion es la mejor, la variedad de comida es muy buena,el servicio en los restaurantes alternos muy bien
Desventajas: en el buffet principal, el servicio de los que atienden en las planchas de comida fue muy cortante y poco amable, los meseros y servicio de bebida creo que no se dan abasto y algunos alimentos limitados por ejemplo las fajitas de res,
5.4 Aceptable
Desventajas: Estuve una hora y media haciendo el check in. Después de eso la habitación no estaba lista 16.30 hr. No hicieron mi habitación un día. Para acceder a algunos restaurantes te dicen que no tienen espacio excepto compres una botella de vino. En la playa no hay servicio del restaurante. No puedes llevar nada de comer. Olor a humedad en la habitación.
8.0 Excelente
Desventajas: Beach was disappointing/ rocky/ small with large barriers blocking view. Far from airport, about 1.5 hours.
2.5 Regular
Ventajas: El servicio de los meseros
Desventajas: Muchos moscos en las habitaciones, cucarachas, mal servicios de varios empleados , falta de servicio
9.6 Excelente
Ventajas: La calidez y atención del personal y las instalaciones para niños.
Grand Palladium Colonial Resort & Spa - Akumal - Edificio
7
9.1 Excelente (2,542 opiniones)
Detalles Opiniones
Este alojamiento junto a la playa de Kantenah se encuentra a menos de 15 kilómetros de Playa Xpu-ha, Cenote Cristalino y Marina de Puerto Aventuras. Playa Akumal y Bahía de la Media Luna también están a menos de 15 kilómetros.
4.2 Aceptable
Ventajas: Había un montón de algas en el agua de la zona cuando fuimos, y el complejo hizo un gran trabajo de limpieza. La piscina y la playa eran geniales.
Desventajas: La recepción era terrible. Esperamos 2 horas en el check-in para obtener una habitación con 2 camas según nuestra reserva. Al salir, nuestra caja fuerte dejó de funcionar y les llevó más de una hora enviar a alguien que no lo reparó y luego otra hora para que 2 hombres se presentaran y lo arreglaran. El agua en la mini nevera sabía a agua del grifo y nos dio dolores de estómago. Y los restaurantes eran todos terribles.
8.8 Excelente
Ventajas: Las piscinas y la variedad de restaurantes.
Desventajas: Que no había ninguna discoteca en el resort, con lo que las mujeres que viajamos solas nos vemos muy limitadas para el ocio nocturno, en un resort tan grande tendría que haber alguna cosa para después de las 12 de la noche, además los espectáculos se hacen en horario de ingleses, los españoles cenamos a esa hora y no podemos ver ninguno .
10.0 Excelente
Ventajas: Es un paraiso no hay nada que decir mal.
10.0 Excelente
Ventajas: La calidez del personal y la limpieza de las instalaciones
Desventajas: La playa, un desastre, mucha piedra al entrar, y sargazo, el hotel es muy bueno, pero la playa hortible, estuvimos 8 dias y solo pudimos entrar al mar 2 dias, con tantas piedras en la orilla se hacia imposible.
8.0 Excelente
Ventajas: We liked the activities and convenience that everything was located within walking distance. The staff was also great.
Desventajas: The room had a mildew/rustic smell.
7.9 Bueno
Ventajas: the general layout, the pools the drinks
Desventajas: the late night shuttle very slow. lacking entertainment after hours. The resort is too far from the airport.
3.0 Regular
Desventajas: Accommodation was terrible. Rooms were dirty and despite several complaints bed linen was not changed. Long queues for all restaurants and bars. Poor value for money.
7.9 Bueno
Ventajas: Very nice grounds. Good beach without all the seaweed of a year ago.
Desventajas: Food at the specialty restaurants has improved since the last time I was here but is still only average. Waitstaff is friendly but a little undertrained.
9.2 Excelente
Ventajas: El hotel es enorme, me gustaron mucho la piscina y las vistas del hotel
Desventajas: Los mosquitos y algunas arañitas no venenosas en la habitación debido a la vegetación de los alrededores
8.8 Excelente
Desventajas: Necesita mejorar el mantenimiento en instalaciones hidráulicas, y barniz en puertas y closets. Se ve viejo los muebles y con mal olor los cuartos
9.6 Excelente
Ventajas: Very clean very comfortable stay
Desventajas: Didn’t like how beach was ...very disappointing we didn’t get in because of the sea weed.... very disappointing that the natural pool on the other side was closed off for Palladium clients even though it was filled with sea weed as well.... at the photo pro i really felt disrespected when one of the guys that worked there tried to tell me which photo I chose as I was buying a few! He printed the wrong one and he blame me that I chose that one which I didn’t.... had to be rough with him...he was in a hurry to close!
6.3 Bueno
Ventajas: Las instalaciones fantásticas, preciosas
Desventajas: El servicio muy malo. WiFi se corta constantemente. Se acaban las toallas de piscina. El servicio es muy muy lento. Transporte interno con retrasos de hasta 45 minutos. Listas de espera en restaurantes temáticos aún con reserva. Las bañeras no son de hidromasaje como indica en la descripción. Aún con el todo incluido todo el tiempo te acosan para bebidas premium. No se puede abrir puerta terraza xq te comen los insectos. Un desastre de servicio más acorde con un hotel de 1 o 2 estrellas. Los carritos de traslado pasan vacíos pero sino eres de alojamiento premium no te paran. Pagas un montón de dinero para que te hagan sentir como un paria. Reservamos con meses de antelación habitación con 2 camas y cuando llegamos nos habían asignado 1 sola cama, disponibilidad había porque tras largo tiempo de espera nos la cambiaron. Poca reposición de alimentos en buffets cuando se acaba la primera tanda. Nos querían cobrar la estancia cuando ya estaba pagada
6.3 Bueno
Ventajas: Habitación cómoda. Gran alberca. Comida regular, sin mucha variedad.
Desventajas: El personal no te brinda buen servicio a menos que te vea extranjero. El carrito solo subía a los recién llegados. Poco personal de meseros, espere 30min por 1 café
Bahia Principe Grand Tulum - Akumal - Habitación
8
9.0 Excelente (8,163 opiniones)
Detalles Opiniones
En la playa, este alojamiento de Akumal se encuentra a menos de 2 kilómetros de Aktun Chen y Riviera Maya Golf Club. Playa Akumal y Playa de Xcacel también están a menos de 5 kilómetros.
10.0 Excelente
Ventajas: Me gustó todo sobre este complejo, especialmente el personal. Su objetivo es complacer
Desventajas: Me gustó todo, especialmente la comida, ¡fue increíble!
10.0 Excelente
Ventajas: La comida, el resort y todo!
Desventajas: Nada
7.7 Bueno
Ventajas: La playa de arena blanca era precioso, el hotel era sorprendente en su diseño. (La costa de Tulum es magnífica). El complejo tenía todas las cosas que una persona podría pedir en un todo incluido. La comida en el restaurante de buffet era en su mayoría bien hecha, usted siempre puede encontrar algo bueno a pesar de unos "fallos" que difícilmente se pueden evitar en gran escala, como por ejemplo una operación. El restaurante al lado de la playa ofrece un increíble buffet para aquellos que no desean salir de sus trajes de baño. Los jardines del hotel eran preciosos y bien cuidados. El personal estaba bien e intentaron hacer mi viaje cómodo.
Desventajas: Era nuestra primera vez en un todo incluido y no me gustó la idea de que no había personalidad en el lugar. Parecía bastante institucional. También el día que llegamos nos dijeron que no podíamos comer en cualquiera de los restaurantes de especialidades durante toda nuestra estancia. Habíamos pagado por lo menos llegar a algunos lugares diferentes de comedor y tuvimos que comer en el buffet cada cena. Volvimos a la programación de la cena para buscar efectuado pero no sirvió para nada. Parecía que había muchas "reglas" para mantener a los clientes en línea. Había algas secas y la playa estaba cubierta de algas y escombros en frente del complejo. Había que caminar en vasos de plástico, bolsas de plástico, etc, para llegar al mar. ¡Ay!
2.9 Regular
Ventajas: The only plus is the nice beach the hotel has, however that is also over crowded with not enough sun beds.
Desventajas: Starting with the check-in, we had an absolutely horrible experience at Grand Bahia Principe Tulum. Poorly trained, rude and unhelpful staff (except for David - the manager at Reception), severely under resourced facility, very aged and dirty rooms (cockroaches roaming around) with paper thin walls (loud residents drunk chanting at 3 am in the morning), horrible buffet food catering to fast-food loving clientele are only a few examples. There are 9 restaurants in the complex but we were allowed to book only 4 restaurants for our 9 night stay. We had to ask for special food for our 4 year-old as the buffet food was inedible. The hotel charges you in advance for the entire stay and refuses to pay if you check out early. We tried to get our money back but Bahia Principe Group wouldn’t even bother to respond to our emails and messages sent. We eventually decided to burn the money and stay at a proper boutique hotel in Tulum for a night and move back to a Cancún to spend the last couple of days at a proper 5-star hotel. If you are paying $150 a night (we paid an outrageous $450 a night), that is already expensive for this place, anything more would be bad value for money.
6.0 Bueno
Ventajas: Great beach.
Desventajas: The food was not good at all.
10.0 Excelente
Ventajas: La comidas y los espectaculos
Desventajas: No pude reserva en restaurante a la carta, me ofrecieron 2 camas grandes en la app y en la estancia me dieron una extragrande y 1 pequeña
8.8 Excelente
Ventajas: - planta baja. viajaba con una persona con problemas de movilidad. -ubicación. 1 minuto caminando a la playa, al comedor, a la piscina,... - la comida en todos los servicios era buena. - las bebidas estaban ricas. - la animación del hotel era bastante completa. - el complejo es muy completo. - los animales sueltos
Desventajas: Nos dieron una habitación de 3 camas, 2 dobles y una simple. En la habitación despues de que pasase el servicio, hacia frío. Instalaciones antiguas. Decoración 'vintage-viejuno'. Necesita actualización Los grupos musicales de todo el complejo parecían gallinas afonicas.No eran malos, eran peores. la zona de snorkeling no tenía nada que ver.
7.9 Bueno
Ventajas: liked everything and the kind staff. however, would have liked a confirmation of the food items that had no meat products and that there was no cross contamination with meat. Also would have preferred if there was halal meats on he menu.
Desventajas: would have liked a confirmation of the food items that had no meat products and that there was no cross contamination with meat. Also would have preferred if there was halal meats on he menu.
8.0 Excelente
Ventajas: instalaciones ubicación amenidades variedad alimentación precio
Desventajas: amabilidad de algunos trabajadores no muy buena
5.0 Aceptable
Ventajas: some staff were nice
Desventajas: leaky roof, water-downed drinks, mediterranean restaurant staff was rude to late guests, towels are plasticky cheap, beach has lots of rocks, lots of mosquitoes
9.0 Excelente
Ventajas: Overall location is great. Food is awesome. Very safe and family friendly.
Desventajas: Check-in Process, need additional shows and events. The Gym was below average.
7.1 Bueno
Ventajas: Location was great. Staff were very friendly.
Desventajas: There was an issue with my reservation. Which ment i had to pay a deposit for the first night until the issue was solved. And i still have not recieved my refund. Rooms were nice, very spacious. However the pillows had a very bad odor.
9.2 Excelente
Ventajas: Excelente ubicación, la playa muy bonita, el personal muy atento, excelentes actividades para diversión familiar eso me encantó
Desventajas: Salieron dos cucarachas en la habitación
5.0 Aceptable
Desventajas: El servicio no es bueno , los alimentos de muy mala calidad, la mayoría de las veces cruza la comida. Las albercas frías y el servicio en el área de la playa es muy malo , nunca te atienden . Es más bien un autoservicio.
10.0 Excelente
Ventajas: El hotel tiene una excelente ubicación, las instalaciones exteriores son de primera, la atención en restaurant y bares son excelente, la playa se ve bonita pero hay muchas piedras, pero vale mucho la pena por el precio. vea el video que grabe desde mi drone, en Fb /Fs films
Desventajas: La habitación no cuenta con conectores suficientes para cargar tus dispositivos, el internet puede mejorar al igual que la velocidad en el registro del check in
Hotel Akumal Caribe - Akumal - Habitación
9
9.1 Excelente (153 opiniones)
Detalles Opiniones
Si decides alojarte en Hotel Akumal Caribe de Akumal, estarás a pie de playa, a pocos pasos de Playa Akumal y a apenas 14 min a pie de Bahía de la Media Luna. Tendrás check-in exprés, check-out exprés y consigna de equipaje a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) de pago y aparcamiento sin asistencia gratuito.
8.8 Excelente
Ventajas: Staff excellent Beach good Location very good Snorkelling amazing Beds very comfortable Wifi good (apart from the pool) Very relaxing, plenty of space, we didn't feel crowded Happy hour was nice at the beach...
Desventajas: Rooms dated Resort dated No hot water in the room (after 30 seconds) Breakfast good, but the vouchers only cover a very basic breakfast, we used 2 each day and went elsewhere on alternate days. Poolside waiter service for drinks/ snacks would be nice. Pool needs a shower so you can wash after use.
8.3 Excelente
Ventajas: Spacious bungalow with coffee/tea facilities. Direct at beach where one can swim with turtles. Nice choice of food
Desventajas: Relative US based high prices for local environment. Old fashioned wall unit airco making too much noise
10.0 Excelente
Ventajas: Aparte de muy buena ubicación del hotel, la calidad de servicio de personal es excelente! Super buena hospitalidad!
9.6 Excelente
Ventajas: Muy buen costo / beneficio el restaurante. El personal muy amable, me dejaron hacer check in antes, tenían la.cuna que solicité ya lista.
Desventajas: La pileta es linda, pero no tiene sector para niños pequeños
8.3 Excelente
Ventajas: A nice situated hotel. We had a bungalow, 201, which is two queen size beds a sofa and with fresh water and a fridge.
Desventajas: A little bit small.
10.0 Excelente
Ventajas: Great location, great staff, great food, fantastic for snorkeling
Desventajas: Some English kids squatting the pool and were very noisy, parents were hopeless
9.6 Excelente
Ventajas: The location and amenities are amazing. The beach is steps away from oceanfront rooms, as is the beautiful pool area. There are also a lot of shaded areas near the beach to install a sun bed for the day, courtesy of the resort staff. The resort and rooms were very clean during our stay. The staff on the resort were friendly and helpful. Our stay on the resort felt safe and relaxed. We would definitely stay here again.
Desventajas: We stayed the first two nights in a bungalow, before an ocean front room became available. We found this first room a little run down and dark. The AC unit and fridge we’re both noisy making it hard to sleep. I wouldn’t recommend a bungalow unless you’re on a very tight budget (great price), or are not bothered at all by an older room.
10.0 Excelente
Ventajas: Excellent location - at the beautiful beach with coral reef. Also, next to the resort there are shops and some restaurants. Truly good place for vacation!
Desventajas: Bed was small for 2 people.
10.0 Excelente
Ventajas: The location was fabulous, the room really spacious and all of the staff very friendly and helpful
Desventajas: The breakfast discount ticket is a little irritating, I would rather pay more for the room and have full breakfast included.
10.0 Excelente
Ventajas: Great location if you want to see the turtles early.
9.2 Excelente
Ventajas: El desayuno no es abundante pero suficiente. Las habitaciones limpias, amplias y cómodas, considerando que esta en la playa. Está en buena ubicación en Akumal. Cerca a supermercado y restaurantes. Facilidad en los servicios de buceo. Pudimos ver a las tortugas en el buceo, aparte de calamares, rayas y langostas.
Desventajas: La playa estuvo son sargazo, pero fue por la movida del mar. No lo pudimos gozar totalmente. Mucho viento. La comida no es tan buena.
7.9 Bueno
Ventajas: Location - right on Akumal beach, every time I got in the water I saw at least 3 beautiful sea turtles
Desventajas: Very basic hotel rooms, no tv.
Maya Eco Village - Akumal - Habitación
10
9.0 Excelente (222 opiniones)
Detalles Opiniones
Si decides alojarte en Maya Eco Village de Akumal, apenas te separarán diez minutos en coche de Playa Akumal y Riviera Maya Golf Club. Tendrás atención multilingüe, consigna de equipaje y un microondas en la zona común a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
9.2 Excelente
Ventajas: Es muy bonito pero es complicado llegar. Nosotros rentamos coche y eso lo facilitó mucho para los que no, no imagino qué harían La cena es deliciosa y muy vasto; aunque incluía desayuno nunca lo probamos
Desventajas: Sólo la distancia es el único pero
10.0 Excelente
Ventajas: Really comfortable bed. Hot water. Free air con and ceiling fans. Pool and comfortable sunbeds. Private. Beautiful surroundings. Great value. There is even a big fridge in the room.
Desventajas: No kettle and not much choice of food in the restaurant.
9.0 Excelente
Ventajas: Staff is very nice and tries to do everything for the guests, altough no one was able to speak any word of English. So be prepared to have Google Translate.
Desventajas: It is a thing throughout Mexico and not only affecting this site: damp rooms. Our room not only smelled very musty but was also very damp. So be prepared to be constantly ventilate and keep your clothes in the luggage.
7.1 Bueno
Ventajas: La tranquilidad del sitio. El alojamiento estaba bien equipado.
Desventajas: El acceso al lugar. La puerta del baño no se podía cerrar.
9.6 Excelente
Ventajas: Un lugar increíble para olvidarte de bullicio de la ciudad . O de las comunidades cercanas. Las instalaciones son placenteras inmersas en la naturaleza. La piscina divina y relajante. La atención de Guillermo y Lety es fantástica grandes anfitriones !!! Desayuno en muy buena proporción. Si buscas un lugar ecoturistico este es una muy buena opción . Si tener auto para llegar a el
Desventajas: Solo los colchones pudieran ser un poco más confortables. El resto es fantástico !
9.6 Excelente
Ventajas: Precioso y muy tranquilo
9.6 Excelente
Ventajas: Very friendly and helpful staff. Breakfast was good with fresh fruits and eggs you want. We liked it very much! You have to walk 1km to the road to Tulum of playa del carmen and where you can go by collectivo easily!!!
Desventajas: Shuttle to highway could be an option for rainy days (not for free)
9.0 Excelente
Ventajas: El lugar es un sueño. Está internado en medio de una zona selvática muy atractiva. Las instalaciones son fantásticas, desde los espacios comunes a las habitaciones. El desayuno está muy bien y no tienen problema en hacer cambios si uno se lo pide. Siempre están bien predispuestos. La pileta llena de agua natural y el silencio absoluto del lugar; lo hacen muy especial. Capitulo aparte, la atención de Leticia y Guillermo. Dos anfitriones de lujo, super amables y atentos.
Desventajas: La única "contra" de este lugar increíble, son los cubiertos y vajilla de las cabañas. Son muy lindos, pero no sirven. Podrían agregar servilletas y un repasador. Hay que tener en cuenta que está a 1 km. de la ruta y no hay postes de luz.
9.2 Excelente
Ventajas: Clean spacious room, great hotel territory with pool and swings. Nice stuff ready to help.
Desventajas: A bit overpriced food in the restaurant but there’s no other options around.
9.0 Excelente
Ventajas: Bonito establecimiento en un entorno natural. Muy buen lugar para descansar, tranquilo y silencioso, pero al mismo tiempo muy cercano a los principales puntos de interés turístico. El desayuno muy rico y las instalaciones limpias y en buen estado.
10.0 Excelente
Ventajas: It was a very beautiful place and the people were very nice. It was not busy at all on the property and we were alone most of the times. They offered towels by the swimming pool, soaps and we had a fridge and a coffee machine in the bungalow!
Desventajas: To get to the place there was a little shitty road and you should definitely have a car otherwise it will be really hard to come there.
10.0 Excelente
Ventajas: Increíble, ojalá me hubiese podido quedar más tiempo ❤️❤️❤️❤️❤️ me encantó
Villa Tortugas Residence - Akumal - Habitación
11
9.0 Excelente (214 opiniones)
Si decides alojarte en Villa Tortugas de Akumal, apenas te separarán diez minutos en coche de Playa Akumal y Riviera Maya Golf Club. Tendrás tintorería o lavandería, atención multilingüe y consigna de equipaje a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Hotel Akumal Caribe - Akumal - Edificio
12
9.2 Excelente (44 opiniones)
9.2 Excelente
Ventajas: Loved everything about the apartment. We stayed in #1 which is more like a private house since it is separated from the other 3 apartments. Location is perfect, right in the middle of Half Moon Bay, right on the beach. The place was spacious and clean thanks to the lovely ladies from housekeeping and Louis the gardener. We loved the pool which we mostly had to ourselves the entire week. We had a private terrace surrounded by a small sandy garden with coconut palms and a lovely view of the beach. We could park the car right in front of our apartment. There are a few good restaurants in the area as well as a small supermarket and it's not far to Akumal town. It's also an ideal area for daytripping. Places like Xelha, Tulum, Dos Ojos, Cobá and Muyil are all very close.
10.0 Excelente
Ventajas: Staff was well prepared for our arrival. Check in only took a few minutes.
Desventajas: Nothing.
10.0 Excelente
Ventajas: Ubicación!! En la playa
10.0 Excelente
Ventajas: La vista al mar
Desventajas: Falta televisiones en las habitaciones
9.7 Excelente
Ventajas: Estas en la playa
Desventajas: Conexión internet
6.7 Bueno
Ventajas: La casa estuvo bien, amplia linda vista
Desventajas: Es una casa que le han hecho el mínimo de mantenimiento, todo muy antiguo, hubo mucho sargazo acumulado que solo limpiaron un día antes de irnos de la casa, el olor a podrido era insoportable.
9.2 Excelente
Ventajas: La ubicación .La terraza che baja directamente a la piscina. Los ambientes muy amplios.
Desventajas: Falta de aire acondicionado en planta baja, zona living comedor.
10.0 Excelente
Ventajas: Great location! We had a lovely stay in Akumal. The apartments are very spacious, quiet, clean and there is a nice swimming pool. The staff was really friendly and helpfull. They did all they could to make our stay as pleasant as possible. Also a big compliment to the men who clean the beaches. We were able to see the little turtles hatch and make their way to the sea, amazing!
6.3 Bueno
Ventajas: Location was quiet. House was clean and the decor/style fit the Mexico vibe. Good food nearby. Mini market only a 2 minute walk away. Susana (our maid) and Louis the gardner did a fantastic job keeping the condo & grounds neat and clean!
Desventajas: Beds and couches were hard. Half Moon Bay should be renamed Seaweed Bay. There is so much piled up you cannot walk to Buena Vida on the beach even though it is only 100 yards away. A great trip went south on our last day. That was when the resort manager (David) banged on our door at 8:00AM and tried to get us to pack up early so he could give our condo to some new guests who showed up early, (even though the other 3 units were empty). Unbelievably, he tried to convince us the airline had changed our departure time to 90 minutes earlier than scheduled. This was a lie of course. We watched the new group move into our condo (#1) as we drove away even though they had rented #4. David treated us well all week until this last incident. But, this last stunt put a huge damper on the whole trip.
Grand Sirenis Mayan Beach Hotel & Spa - Akumal - Habitación
13
8.7 Excelente (3,790 opiniones)
Detalles Opiniones
En la playa, este alojamiento de Akumal se encuentra a 4,1 km de Biblioteca Hekab y a 4,6 km de Playa Akumal. Centro ecológico Akumal está a 4,4 km de distancia.
8.0 Excelente
Ventajas: I liked that once you figured out where everything was it was relatively easy to get around and everyone on staff is very helpful.
Desventajas: The mini bar and room service selections were a little sparse. The walkways being so extremely slick after it rained and there being no mats to prevent slipping.
7.5 Bueno
Ventajas: Concierge Marlene was excellent. The hydrotherapy and massage were amazing!
Desventajas: The food was only mediocre. The buffet was less than appealing.
8.0 Excelente
Desventajas: Los meseros estaban borrachos, tomando cerveza y en la barra de la piscina se empujaban hasta llegar a pelearse a golpes enfrente de todos los huéspedes. Fue muy desagradable. No puedo creer que nadie de gerencia tomara cartas sobre el asunto.
8.8 Excelente
Ventajas: El personal, el trato que tuvimos por parte suya fue excepcional.
Desventajas: Que no tuviera un autobús o algún servicio propio de bajo coste para llegar al hotel, debido a la distancia entre el aeropuerto de Cancún y el propio hotel.
10.0 Excelente
Ventajas: the staff was so friendly and the entertainment so pleasant.
Desventajas: we liked it all
4.0 Aceptable
Ventajas: I travelled from Luxembourg this time. Mostly appreciated very nice and helpful staff, especially, everything goes resolved with tips; the breakfast (quality and variety of healthy food), coffee shop on the hotel territory, bright room, bbq party on the beach and Mayan night dinner (extra to be paid). Special thanks for your collaboration with Traffic tours and Cancun Adventures company, that made my stay much more pleasant in your hotel: if you like to have a smaller group of people for trips and great knowledgeable gides, good healthy food during the trip, early arrival to e.g. Chichen-Itza for great fotos without thousands of tourists - definitely go with Cancun Adventures !
Desventajas: Too much glass, reflecting sound everywhere, too noisy and not able to relax or sleep even with earplugs; not enough space on the beach for the crowd and very bad quality of sunbeds - replace them to confirm you're a 5 star hotel!! - the bugs in my room, jacuzzi bathtub that i didn't use even once- very old spots on it - clean them or replace them. From food point of view, for people that are on diet or eat healthy, it's not enough (e.g. 2 types of fish). Entertainment is no value to spend time on. Saxophone in Sky Bar was nice. Special comments on the restaurants: the staff doesn't pay attention to a person sitting alone, preferring to serve big groups (looking for tips that those groups don't give, actually). In Mediterranian, i had issues with food, so i was offered one extra dinner in Japanese, where i've been sitting on the corner, and the cook forgot to make me rise - thanks to one family, they gave me theirs - and he offered extras to everyone, except me - which i consider completely impolite (for ex., if someone asked for salmon, but he cooked more chicken, he offered that extra chicken to everyone). In Grile house i was waiting for 1 hour for my meat, the waiter forgot about it, he started to clean my table after 1h and offered me to take desert - i reminded about meat - and he brought it to me in next 15min, overcooked, and it was 10min before closure. You have to know that it's EXTREMELY NOISY in all restaurants, as staff moves the tables and chairs like pushing them, and half an hour before closure staff starts to clean, so you can't really enjoy the food, if your time in resto was 8.30. It was not only me complaining about these cases in restaurants, which I consider inappropriate for the 5star hotel restaurants. The staff maybe was underrepresented, but still there should be attention to all guests, and good enough quality of food.
8.0 Excelente
Ventajas: La atención es impecable, todo el personal es verdaderamente amable y servicial, las bebidas y comidas excelentes, la habitación es tal cual la muestran en la foto, toda la publicidad y fotografías son completamente verdaderas, tiene todas las actividades que podrías querer y los espectáculos de la noche son muy buenos. Este hotel hace de su estancia una experiencia increíble.
Desventajas: Solo como una observación, le hace falta más carritos de golf para transportar a las personas, las instalaciones son muy grandes, así que para desplazarse se lleva al rededor de 20 o 30 minutos dependiendo la estancia en la que te quedes.
7.9 Bueno
Ventajas: La atención del personal y las instalaciones
Desventajas: Todo bien
9.2 Excelente
Desventajas: No nos hicieron válido, el menú a la carta a la que teníamos acceso, solo tuvimos acceso al buffet el cual terminó siendo cansado... Eramos 13 personas y ni asi quisieron acomodarnos a los restaurantes que si tenían menú a la carta
9.0 Excelente
Ventajas: Me encantó todo! Los recepcionistas Ricky, Guillermo y Luis del bloque donde tenía mi habitación eran excelentes y muy atentos. Me encantó el buffet y el Bbcoa de la playa. Las actividades, las actuaciones ( vaya artistas tienen fichados).
Desventajas: Que solo se puede sacar dinero del cajero en dólares y no en pesos mejicanos.
9.2 Excelente
Ventajas: Muy buena comida y un SPA sensasional. Excelente atención en la alberca. Muy buena relación precio/ calidad.
Desventajas: Primer hotel en que me hospedo en que no me hacen un late checkup de solo una hora. Distancias largas y los carritos reservados a los huéspedes que tienen timeshare.
10.0 Excelente
Ventajas: La selva
Desventajas: La humedad
Detalles Opiniones
Si decides alojarte en Villas De Rosa Beach Resort de Akumal, estarás a pie de playa y a menos de cinco minutos en coche de Playa Akumal y Riviera Maya Golf Club. Tendrás un servicio de recepción las 24 horas, consigna de equipaje y una lavandería a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) (disponible las 24 horas) y aparcamiento sin asistencia gratuito.
4.0 Aceptable
Ventajas: En la playa
Desventajas: No hay agua caliente y un constante olor a cloaca. Hormigas por todos lados.
10.0 Excelente
Ventajas: The staff was friendly and helpful. They were prompt and responded quickly to any issue we had however small it was. Meals we're well prepared, fresh and delicious. Housekeeping staff was friendly and efficient. Our accommodating hosts even served drinks and meals at the rooftop area even though it was low season. The beach is quiet and clean. Swimming and snorkeling were amazing. All in all a fantastic vacation. Thank you Tony and your wonderful team for the best tropical experience in recent memory.
10.0 Excelente
Ventajas: La limpieza, la ubicación, la tranquilidad y el trato recibido.
Desventajas: Nada todo correcto.
9.6 Excelente
Ventajas: La vista al mar
Desventajas: Que el área de sala, comedor y cocina no tienen aire acondicionado
10.0 Excelente
Ventajas: Está en la playa, súper limpio y cómodo y el servicio de prinera.
Desventajas: Que no tenía alberca
9.6 Excelente
Ventajas: Plenty of drinking water
7.0 Bueno
Ventajas: The beach is amazing and very beautiful. The AC in the room is fantastic and there is a fridge, too. Staff (except the guy in the reception) is very nice!
Desventajas: The room smelled very moldy , so that our cloth now smell moldy too. The shower did not have a lot of pressure. All in all the hotel does not reflect the price they are asking for . The guy in the office is not very polite and not service oriented and did not seem to be ibterested in making any money with diving excursions , as we asked for it 3 times and he did not even call the diving school .
5.4 Aceptable
Ventajas: A really surly, unwelcoming arrival. The condos are pretty run down. The beach is nice (despite the seaweed) and the rooftop bar was totally deserted - but what a lovely, friendly barman!
9.0 Excelente
Ventajas: The staff are wonderful. The location is AMAZING. Very clean and comfortable. You have everything you need in your room including fridge and microwave. We enjoyed our stay very much.
Desventajas: The food is a little expensive.
10.0 Excelente
Ventajas: Que rico y muy saludable
10.0 Excelente
Ventajas: Todo genial! Ideal para descansar y escapar del estrés de la ciudad. Muy limpio y cómodo, ojalá y pudiéramos venir màs seguido!
5.0 Aceptable
Ventajas: Las tortugas desovando
Desventajas: El hotel
8.8 Excelente
Ventajas: Great location directly on the beach, very quiet inside-no noise at all, felt very private. Really lovely part of the beach, clear water and lovely for swimming. Comfortable bed, with little balcony overlooking the pool. Great onsite rooftop bar- this was empty every night, but don’t let that deter you- the barman Carlos was up for a chat, views were great, and the food and drinks were well priced and delicious! Beach towels included in the room, and room serviced every day. LOTS of free water which was excellent ! Having a car would be helpful- Location was far from Akumal town, and taxis were VERY expensive. We walked the 4km along the beach one day to Akumal, which have the nearest bars and restaurants.
Desventajas: Room decor was quite tired and could do with a revamp.
Casa Gatos - Akumal - Gym
15
9.6 Excelente (17 opiniones)
Detalles Opiniones
La Casa Gatos, situada en la localidad de Akumal, en la Riviera Maya, se encuentra a pocos minutos a pie de la laguna de Yal-Ku y a 200 metros de la playa y ofrece un solárium, conexión Wi-Fi gratuita y aparcamiento gratuito. Los apartamentos y las suites presentan una decoración en tonos vivos con suelo de baldosa y disponen de aire acondicionado, TV vía satélite y zona de estar. También hay un balcón con vistas al jardín y una cocina totalmente equipada. El baño es privado e incluye ducha y secador de pelo. Si lo desea, podrá reservar excursiones a Chichén Itzá, Tulum, Xcaret, Cozumel, Cancún e Isla Mujeres, a través de varias agencias de viajes. Los servicios de ferry de Playa del Carmen se encuentran a 30 minutos en coche. El aeropuerto internacional de Cancún está situado a 1 hora en coche de la Casa Gatos y el parque de Xel-Ha, a 15 minutos en coche. Las localidades de Playa del Carmen y Tulum se encuentran a 20 minutos en coche.
8.8 Excelente
Ventajas: This is the second time I've stayed in Casa Gatos and the place is a great value for the price. David and Dan are very friendly and helpful. It's very close to Yal Ku and Half Moon Bay so you are a short walk to the best snorkeling spots in the area. It's a bit further away from the beach though so if you don't have a car you might want to consider renting bikes.
Desventajas: The wi-fi is a little spotty but it works if you are downstairs.
8.0 Excelente
Ventajas: The location was superb! Our main reason for going to Akumal was to snorkel in Yalku Lagoon. Casa Gatos is just a couple hundred meters from the entrance and you get a discount for telling them you are staying at Casa Gatos. Also just a short walk to ocean snorkeling out to the reef. Right next door to the wonderful Que Onda restaurant. And a pleasant walk to oceanfront restaurants. The owners were great and did everything possible to make our stay enjoyable and memorable. Even loaned us a bottle of wine when we arrived late in the evening :) From the rooftop patio we saw the most spectacular meteor we have ever seen. Very dark sky from up there.
Desventajas: We had one problem which we discussed with the owners and I am not going to mention here because I am sure it has been dealt with by now.
10.0 Excelente
Ventajas: Our hosts were great, the place was great, just a charming, quiet place where you get a real feel for the area. Not a lot of tourists, very safe, super gardens and a fabulous roof top for star-gazing and moon watching. Just splendid!
10.0 Excelente
Ventajas: Friendly owners, quiet place
10.0 Excelente
Ventajas: Dave and Dan are excellent hosts. We felt very welcome!
10.0 Excelente
Ventajas: We had our own very lovely kitchen and made our own coffee and food or some restaurants are walking distance
Desventajas: I can't think of anything I didn't like.
10.0 Excelente
Ventajas: We loved our stay here. Dan and David are gracious hosts. Our welcome breakfast was amazing and generous. The location is incredibly quiet but close enough to activities should we want them. We loved the rooftop terrace.
9.6 Excelente
Ventajas: Casa Gatos felt like home right from the beginning. The hosts, Daniel and David, are phenomenal. Their attention, warmth, and kindness meant a lot to us. The rooms are great, spacious and very well equipped. Roof deck!! Location is amazing, steps away from amazing snorkeling and picture-perfect beach.
Desventajas: Nothing!
10.0 Excelente
Ventajas: Casa del Gatos is a rare gem. The location is excellent--within walking distance of the crystal clear waters of Half Moon Bay, world-class snorkeling in the adjacent lagoon and beachfront restaurants to enjoy meals and drinks. The casita was beautiful, clean and comfortable--a real home. Dan & Dave are superb hosts offering both privacy and the feeling that you are truly their guest. If you are looking for a safe, friendly, fun and genuine experience in the Yucatan, North Akumal is a treasure. Places like this blow the resort version of a holiday out of the water.
10.0 Excelente
Ventajas: La atención fue súper!!! La ubicación es muy buena si piensas conocer la riviera, ya que queda en medio.. por un lado tulum y del otro playa del carmen!!! Muy hermosa área y tranquila
10.0 Excelente
Ventajas: It felt like staying with family more than renting a hotel room. David and Dan are so personable, welcoming, helpful, and friendly that it made this trip awesome. Our suite was spacious and beautiful and the neighborhood was quiet and clean. I didn’t want to be in a loud, drunken crowd and this was quiet, private, and lovely. We walked to town every day, rode the colectivo to our destination, and made the most of our trip. I hadn’t heard of Koba until David suggested it and it was our favorite Mayan ruin (and I just want to add that you should always pay extra to get a guide — they add tremendously to the experience). I’d love to stay here an extra week because there’s so much to see and do.
Desventajas: Nothing
Vista del Mar Hotel Akumal - Akumal - Edificio
16
8.6 Excelente (330 opiniones)
Detalles Opiniones
Si optas por alojarte en Del Sol Beachfront Hotel and Condos durante tu estancia en Akumal, estarás a pie de playa, a pocos pasos de Bahía de la Media Luna y a apenas 13 min a pie de Laguna Yal-ku. La recepción tiene un horario limitado. Hay un aparcamiento sin asistencia gratuito disponible.
8.8 Excelente
Ventajas: The place is great cause it’s beachfront. Close to Cancun. Just a bit more then 1 hour driving. We found it perfect for the last days before flying back. The place is cozy, clean and suggests drink and nachos relaxing on the beach!
Desventajas: The sea is not that great. The reef is far and the one close is devastated by men. The diving is for beginners and not well planned but it doesn’t depend on the hotel. The sand is pretty dirty depending on the wastewater, I guess.
9.0 Excelente
Ventajas: La playa a 20 pieds de mi dormitorio.
Desventajas: El costo un poco alto.
10.0 Excelente
Ventajas: Su vista a la playa
10.0 Excelente
Ventajas: La ubicación, para llegar a Tulum cosa de 20 minutos. Las instalaciones muy confortables.
Desventajas: El único detalle es que en uno de los baños no llega a agua caliente.
8.3 Excelente
Ventajas: beachfront location
9.6 Excelente
Ventajas: Q está frente al mar
10.0 Excelente
Ventajas: Beach 5 meters from the hotel room. Excellent restaurant about 1 minute walk away (also right on the beach) , very friendly, English-speaking staff ... about 2 minute drive to shopping area
Desventajas: Nothing.
7.1 Bueno
Ventajas: Que la habitación queda enfrentito del mar aunque estaba un poco quebrado.
Desventajas: Si se necesita alguien que te guíe en la noche, aunque sea un velador. Y en la cama había un poco de arena
10.0 Excelente
Ventajas: La estancia fue excelente, el departamento está cómodo el ambiente es totalmente familiar. Un lugar que te deja deseando no salir de allí.
10.0 Excelente
Ventajas: Nos hospedamos en uno de los apartamentos y la verdad fue un éxito total. Está equipado con todo, desde platos y refri hasta una tostadora y cafetera, todo lo que puedas necesitar para realizar tus comidas ahí. Las habitaciones también amplias e iluminadas, las vistas al mar de lujo, con el balcón y la hamaca, genial. El personal amable y dispuesto a ayudar con cualquier problema. La ubicación dentro de Akumal muy bien, a pie de playa en una zona agradable para nadar y snorkelear. Con bicis para rentar y moverse en la zona, así como restaurantes y supermercados cerca. Además queda justo en medio de todo lo visitable, Tulum a 20 min, Coba a media hora, a una hora del aeropuerto, y con decenas de cenotes cercanos muy bonitos y no tan caros.
Desventajas: Nada, la verdad todo muy bien.

Las mejores habitaciones en Akumal

Detalles Opiniones
Este alojamiento en primera línea de playa en Akumal ofrece una buena ubicación cerca de un campo de golf, a menos de 5 kilómetros de Playa Akumal, Laguna Yal-ku y Aktun Chen. Parque Xel-Há y Cenote Dos Ojos también están a menos de 15 kilómetros.
10.0 Excelente
Ventajas: Nos encantó el profesional, rápido y alegre personal. Ellos son los que hacen una estancia estupenda y agradable. Todo estaba siempre limpio y organizado. Tienen personal por todos lados que lo hace todo perfecto.
Desventajas: No fue una estancia suficientemente larga! Seguro que volveremos.
10.0 Excelente
Ventajas: Todo el personal era fenomenal. Abraham (camarero junto a la piscina) tenía todas las bebidas llenas y era muy amable. Después del primer día conoció sus órdenes de bebidas y le hizo sugerencias de bebidas impresionantes. Rene, Halmet, Jonas, Laura, Felix y Miguel fueron increíbles en el equipo de entretenimiento. Jugar al voleibol y a los juegos de la tarde en la piscina tuvo que ser uno de nuestros puntos destacados del viaje. También organizaron algunos espectáculos increíbles en el teatro de entretenimiento por la noche.
Desventajas: Hay muchos mosquitos en esta zona. Tuvimos que cubrirnos en gran spray cada noche y todavía lograría morirse. El complejo rociaba una niebla pesada cada mañana y noche para ayudar a mantener los mosquitos alejados. El spray no fue agradable y dejó una persistente niebla en el aire durante 20 minutos o así que tuvimos que respirarlo.
6.0 Bueno
Ventajas: Great restaurant staff. Good food and buffet choices. Great beach.
Desventajas: Reception staff in the lobby were not concerned at all with customer service. I paid for a partial view ocean room and the hotel did not give it to me. As it was night when I arrived and the staff giving my room, confirmed my partial ocean view, I presumed this is what the hotel had given me, so I unpacked all my luggage. The next morning I looked at the view and there was no ocean view. When I flagged to the hotel, they offered me another room, but as the ocean view was so tiny I did not want to waste a morning repacking all my luggage and unpacking it again given that I was only at the hotel for a few days. I asked the hotel if perhaps they could offer me a complimentary massage instead - they told me they would come back to me. After 3 days, nobody bothered to get in touch with me. When I reasked the hotel staff, they flat out said no. I ask them then to change my fee to a room that did not have a ocean view - and they refused to do that as well. In addition, whilst staying at the hotel, a massive piece of wood fell on my arm from a make shift cabin that the hotel had made to hold towels - whilst the staff were on hand to give medical assistance, one staff member was more concerned about making me a sign a piece of paper to say it was not the hotel's fault - which I refused to do!
4.0 Aceptable
Ventajas: The best part was the Stuff they all were great . And the drinks in the preferred club bar. The property , Facilities and the beach are nice and clean Nice pool number 1
Desventajas: Didnt have that many activities neither music maybe 30 minutes a day with aerobics ,it was great because I was with my wife, but the resort is boring...wouldn't come back, the food not worth the money, neither preferred club,not difference but a nice bar not even a lobster in any menu....the ocean view was a palm trees view.
9.2 Excelente
Ventajas: Food choices, service staff
Desventajas: Pool closed too early, ‘preferred package’ was absolutely NOT worth the cost. I was offended that in order to sit poolside at a two-person table the resort charged a minimum of 150.00. However, if you sat four feet away at a table for 8 the price was ZERO. It code not a cent more for the resort to set up a two person table yet they tried to make a buck off of people and the way they did it with their ‘hostesses’ who were there to explain the ‘packages’ was in poor taste because they didn’t tell you it was no cost to sit at a large table unless you asked them.
10.0 Excelente
Ventajas: Me fascinó el lugar , la playa , la gente del hotel súper amable , el hotel Divino !
Desventajas: Nada
9.0 Excelente
Ventajas: Playa
Desventajas: Aire acondidionado habitacion no enfria bien
10.0 Excelente
Ventajas: I was a cruise fan but I am now a convert. All Inclusive is the way to go. The staff was amazing. I have never been so pampered!!
Desventajas: It would be great if they had a phone app for the resort showing specifics for the day. They do have a tablet in the room that provides this info so this is just a wish list item.
1.0 Malo
Ventajas: Comida
Desventajas: El alcohol pésimo y de pésima calidad El precio me pareció excesivo y más por que hubo un mal entendido y me cobraron una tarifa exagerada. Intente mostrarles y fue inútil hacerlos entender
10.0 Excelente
Ventajas: Everything is perfect. Beach, restaurants, personnel is awesome.
Desventajas: Preferred club type of stay was not as we thought of. Don’t recommend to anyone who don’t need a fancy drinks at the separate members only bar. Other than that it a waste of money.
10.0 Excelente
Ventajas: Although the food and drink are outstanding, it is the service and people we like best. Everyone greets you with "hola!" and seems genuinely proud to help. This is why we keep coming back.
Desventajas: I can't honestly say there is anything I would change. We had activities that we could participate in (or not) all day and evening. Entertainment spanned a wide variety of interests, and no boring shows.
9.0 Excelente
Ventajas: Excelente lugar
Desventajas: Hubo un inconveniente al pagar
10.0 Excelente
Desventajas: People upstairs from us running back and forth. Not much sound deadnig
8.3 Excelente
Ventajas: We had the swim out pool which was nice. The bed was very comfortable and room was one of the nicest I stayed in.
Desventajas: For the cost I don't feel like it was worth it. We went to the Italian restaurant and it wasn't good. I ordered from room service and theres a limit on how much you can order. My reason for booking this resort was to get more time to see the sea turtles. You can only to go to see the sea turtles with paid guide.
Villa Morena Ecoliving - Akumal - Habitación
2
9.7 Excelente (245 opiniones)
Detalles Opiniones
Si decides alojarte en Villa Morena Ecoliving de Akumal, apenas te separarán 15 minutos en coche de Playa Akumal y Riviera Maya Golf Club. Tendrás tintorería o lavandería, un servicio de recepción las 24 horas y consigna de equipaje a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) (disponible las 24 horas) y aparcamiento sin asistencia gratuito.
10.0 Excelente
Ventajas: Everything was fantastic. It was intimate, clean, great food, very helpful and accommodating. We loved it ALL!
Desventajas: Wouldn't have changed a thing.
9.0 Excelente
Ventajas: - beautiful location in midst of nature - very friendly owners and staff - amazing food - lovely pool - play area for kids (trampoline, slide etc...)
Desventajas: - lots of mosquitoes due to forest setting, I got so many bites but my husband and son less so - they have 3 dogs, 2 of them are very nice but the third one barks at people sometimes - it's possible to stay if you don't have a car but requires either taxi or longish walk to main road
10.0 Excelente
Ventajas: Amazing hosts. Great location and facilities. Best homecooked Italian food ever. Probably the best resort we could have found in Mexico. Completely different experience than any of the large hotels in and around Cancun.
Desventajas: It has now spoiled all the other hotels for us. The bar has been set way too high.
10.0 Excelente
Ventajas: What a gem! Villa Morena is a peaceful oasis in the middle of the jungle. It is far enough off the road to feel like you are off the grid, but still close enough to explore beaches and cenotes nearby. The casitas and property are beautifully designed and immaculately maintained. The hosts are gracious and make you feel at home. The complimentary breakfast is wonderful - a delightful combination of juices, fruits, granola, yogurt, and pastries. It is also possible to make a reservation to have a delicious on-site Italian dinner, which we did and very much enjoyed. Villa Morena is absolutely charming - highly recommend! Thank you Villa Morena for your hospitality!
Desventajas: You are in the middle of the jungle, so expect mosquitoes and bring insect repellent. We also found mosquito coils to be extremely helpful.
10.0 Excelente
Ventajas: The place is run by a friendly and hospitable family. We arrived on Christmas Eve and were invited to celebrate with the family and the other guests. They had organized a delicious buffet that we and our children really enjoyed. Furthermore our kids could participate in hitting the piñata, and shared when candies where handed out. Such a warm and friendly welcome! The cabañas are beautifully made and are situated around the swimming pool. The cabañas have comfortable beds and are spacious. They have a private bathroom and toilet and are very clean. The place is really quiet and surrounded by nature. In the central building the delicious breakfast is served, and in the evening you can have a fine Italian (or Mexican) dinner. I can recommend this place to everyone that wants to get away from the crowds in Tulum or Carmen del Playa or the big resorts. We had a few wonderful days to end our trip in Mexico.
Desventajas: I cannot think of anything I didn't like about this place. It is a marvelous place to relax.
10.0 Excelente
Ventajas: El hotel es muy hermoso y tranquilo. El lugar perfecto para el que anhela un poco de serenidad. El desayuno es magnifico. La piscina hermosa. La señora Morena y Vanesa fueron muy atentas con nosotros. El dia que partimos era muy temprano y se tomaron la molestia de organizarnos un desayuno para llevar.
10.0 Excelente
Ventajas: Little paradise in the woods. Nice relaxed and quiet atmosphere. Owners are wonderful people. Very hospitable and super friendly. Wonderful to wake up to the sound of all different birds in the forest surrounding the property. Breakfast was superb! We had dinner as well. Really enjoyed our stay!
Desventajas: WiFi was limited in our cabana, but we found it to be very relaxing
10.0 Excelente
Ventajas: Las cabañas están muy bien hechas, muy cómodas y limpias, con todos los detalles. El servicio espectacular: el desayuno y la cena, bien servidas y muy sabrosas. El entorno hermoso, muy tranquilo.
Desventajas: Nada, todo espectacular, volveríamos sin dudarlo.
9.2 Excelente
Ventajas: The owners, staff, pets, food and the facilities were all wonderful. And our family loved all their pets, especially Ramon! The bungalows are beautiful and even the toiletries are awesome. The grounds were beautiful and the pool was very unique although it was not real cold because it was very hot outside. You can tell that this property is very well taken care of and the owners have put in a lot of effort to make it very nice. And the sheets were very soft too.
Desventajas: There is truly only one negative and that is lack of air conditioning. It's too hot during the Summer with no air. It would probably be fine during the Winter months but it was a bit rough.
10.0 Excelente
Ventajas: Todo estaba muy bien. Un luego maravilloso, puedes recomendarlo al 100 por ciento. Gracias!
10.0 Excelente
Ventajas: Todo, es un hotel de cinco estrellas, ya no solo por sus instalaciones, si no por el trato recibido, Morena y Vanessa siempre pendientes de ti.
10.0 Excelente
Ventajas: We loved it here!! The property is amazing: very natural but also refined. The cabanas (we had a standard one) are also awesome: beautiful and no sacrifices regarding comfort (fridge, kitchen, ...). But the best part of staying here: the staff. Vanessa and her mom are amazing. The food was EXCELLENT, both breakfast and dinner.(Make sure you eat dinner at the villa). They helped me to set up the proposal to my now fiancée with a romantic dinner at our own cabana. More romantic, no way. Muchas gracias y espero que volvamos!!
Desventajas: That we only stayed for 2 nights
Akumal Beach Resort - Akumal - Edificio
3
9.4 Excelente (1,105 opiniones)
Detalles Opiniones
En la playa, este alojamiento de Akumal se encuentra a menos de 2 kilómetros de Biblioteca Hekab y Playa Akumal. Bahía de la Media Luna y Riviera Maya Golf Club también están a menos de 5 kilómetros.
10.0 Excelente
Ventajas: Este todo incluido de un centro de bienestar es realmente bueno! Clases de yoga y meditación están incluidas todo el día!!!
Desventajas: Todo el mundo y todo fue fantástico
6.0 Bueno
Ventajas: Really wanted to like but...On first day, requested quiet room but was put near large construction site. Was told that it would be quiet because it was holiday week and not construction would occur. Jackhammers started and 7 a.m. and continued until 7:30 at night. Called to ask why they told me that information, and they didn't have an answer but said the hotel was full and I would have to wait the next day. I called the next day and got the same answer. On the THIRD day, I went to the front desk and told them that I was told I could be moved that day. The front desk said no because others were being moved first. The front desk had no record of these phone calls. I felt lied to and manipulated. They also moved be finally to a room where the fan rattled continuously even when turned off. Hard to sleep.
9.4 Excelente
Ventajas: The resort is a wonderful size. The staff are fabulous. The food is flavourful. The location is superb. The jacuzzi tub on the patio is a great idea. Every room faces a beautiful ocean view. The snorkelling and swimming were beyond our expectations. Who knew sushi on the pool deck would be such a great idea? Very firm but soft mattresses.
Desventajas: We were not warned that construction was ongoing and we could not sleep later than 7:00 due to the noise. The room patio only has one chair and we asked for two but none was forthcoming. We were locked out of our room due to a malfunctioning electronic lock and it took well over one hour to have the boss return to the hotel and open our door. Smoking is allowed on room patios and as non smokers we did NOT enjoy our neighbours nasty habit. Double beds instead of queen size made it difficult for my 6'3" hubby to get comfortable - they should find some way to put the two beds together.
7.1 Bueno
Ventajas: Snorkeling. Staff. Activities. Restaurants. Penthouse suite! Overall, it was a good stay for the price but we probably won't return in the near future.
Desventajas: Seaweed was definitely an issue for about 4 of our 8 days. Staff work all day to clean but it's still bad from morning to 1ish. Hotel is a little older but well maintained.
8.5 Excelente
Ventajas: Traveled in June for 8 nights. Wonderful staff, very friendly. Only had a little bit of trouble finding space at the beach or by the pools - but we did hear the hotel was at capacity. No problems with our room, which was on the bottom floor of building 2, but heard about flooding in other rooms during the storm that hit. It was worth it not to have any room issues, but our room was super close to the snack bar and main pool, so not a great view. Was nice to walk easily out of our patio door and to the pool or bar though. Loved the yoga instructor for vinyasa yoga - wish I remembered his name - he was a really terrific instructor and the location/view was out of this world. For an hour a day you could rent free snorkeling gear from the hotel, but I recommend bringing your own so you can be out in the water with the sea turtles for hours. Lots of tour groups, so the best time to go is early in the morning, but we went out many afternoon and still saw plenty of turtles, rays, and fish, without being crowded. The food at the a la carte restaurants was great - our favorites were the Mexican and the Gourmet (just skip the chicken at the gourmet). Restaurants were all small though, so we heard there were frequently long waits to eat dinner at any of them (though we usually went at the beginning of service ~ 6 or 630pm and were seated immediately). The made to order eggs for breakfast and pasta for lunch and dinner at the buffet were excellent. The sushi bar was so so and very slow service. I think I got very sick from eating a mushroom at the Japanese/Peruvian restaurant (it was just about the only thing I ate that my boyfriend did not eat that day). The room service was included with all-inclusive 24/7 and usually very good (though it varied from day to day with regards to quality, quantity, and even ingredients for the same menu item).
10.0 Excelente
Ventajas: We loved the snorkeling, saw lots of fish and turtles everyday. Although sparce, the rooms were very comfortable, the jacuzzi is a nice idea but we never used it. The staff were extremely friendly and helpful.
Desventajas: Overall the food was OK, some we liked some we didn't. We ate most of the time at the buffet because of the variety. We did not like the sushi restaurant of the asian fusion. The brazilian restaurant was pretty good once we learned to ask for rare and medium rare pieces, otherwise the meat was so overcooked it was like leather. Our biggest disappointment was the lack of Mexican food, there was chips and guacamole but would have liked more variety of local foods.
Grand Palladium White Sand Resort & Spa - Akumal - Habitación
4
9.3 Excelente (1,836 opiniones)
Detalles Opiniones
Este alojamiento junto a la playa de Kantenah se encuentra a menos de 15 kilómetros de Playa Xpu-ha, Cenote Cristalino y Marina de Puerto Aventuras. Playa Akumal y Bahía de la Media Luna también están a menos de 15 kilómetros.
5.4 Aceptable
Ventajas: En general buenas instalaciones. Buenas opciones de buffette y restaurante.
Desventajas: Deslealtad comercial. A la hora de reservar dieron un precio por 3 adultos y 1 niño hasta 3 años. Una vez en el hotel avisan que se debió a un error de booking y que debo pagar un adicional por uno de mis niños. Muchas respuestas de manual. Mala atención. Repitieron hasta el hartazgo que me entendían y que tenía razón, pero igual me debían cobrar porque era error de booking. Dicen que es mi responsabilidad arreglar el tema con booking. Cuidado a la hora de las reservas, te dan un precio y una vez allá, cuando ya es tarde para cancelar o regresarte te agregan. Un desastre. Adicional: había cucarachas en la habitación. Dijeron que para un restaurante japonés había que reservar, cuando fuimos a reservar nos dijeron que no hacía falta, que la reserva era solo si queríamos estar en la barra alrededor del chef. Una vez que vamos al restaurante dicen que están llenos y deberíamos haber reservado... una locura.
3.3 Regular
Ventajas: Food was ok but still need to improve the quality of the ingredients
Desventajas: The staff was mostly unfriendly and left unsolved matters for a while. Their responses very discomforting. After a few attempts we started getting our concerns resolved.
7.5 Bueno
Desventajas: Travel Club hard selling (time sharing).
9.2 Excelente
Ventajas: Food was consistently good, including the buffets. Never felt crowded, always a trolley to help get around, staff always eager and helpful
Desventajas: Petty complaint, but there is No elevator to rooms. And the beach can be rockey when entering the water.
10.0 Excelente
Ventajas: -The service was great, the staff were always there to help. -Te food selection was very good, there is always a restaurant open. -The beds were very comfortable and the room was very big. -The resort itself was beautiful and surrounded by nature.
Desventajas: nothing really, we had an amazing time!
7.9 Bueno
Ventajas: Muy buenos los servicios, la comida (sobre todo en los restaurantes temáticos) y la bebida.
Desventajas: Limpian el sargazo pero lamentablemente no es suficiente. La mayoría de los días es imposible bañarse en la playa. Por otro lado la limpieza en las piscinas es regular. Mi Sra pisó materia fecal un día, y aunque eso no fue culpa del hotel, al avisar la juntaron con un calderín y nada más.. como si nada. Uno esperaría que agregaran más desinfectante, pero no ocurrió.
8.3 Excelente
Ventajas: El alojamiento si, pero no ha sido todo lo bueno que yo esperaba, varios percances, dificultaron nuestra estancia, y al servicio parecio importale poco.
Desventajas: Algunas personas del servicio dejo mucho que desear, cuando uno hace un viaje así, espera que todo salga bien, desgraciadamente no fue como lo esperabamos y el servicio les daba igual, cuando uno invierte en un viaje asi no espera estas circunstancias, ni este trato. Una pena porque el hotel es maravilloso, y para colmo el ultimo dia no habia agua en las habitaciones, llame dos veces a recepción preguntandoles para cuando estaría, ya que nos queriamos asear antes de irnos y ni siquiera te llamaron de vuelta, fue el chico de los carritos el que nos comentaba que podiamos asear en recepcion, nos quedamos en white sand los primeros días, luego tuvimos un percance con la limpieza de la habitación y pagamos para trasladarnos a TRS.
9.2 Excelente
Ventajas: Excelente trato de personal Amenidades muy bien cuidadas y limpias
8.8 Excelente
Ventajas: Muy buenas instalaciones y bar 24 horas
Desventajas: El aire acondicionado hacia un charco de agua en el suelo
5.4 Aceptable
Ventajas: Es un hotel muy grande y sus instalaciones estan muy bien.
Desventajas: Que no tengan un control de calidad que revise las habitaciones antes de entregarlas a un nuevo huesped, que no esten al pendiente de las inconformidades de los clientes
8.8 Excelente
Ventajas: Personal agradable, habitaciones amplias y limpias
10.0 Excelente
Ventajas: Tiene un lago artificial donde puedes navegar en un barquito muy lindo, las albercas estás muy funcionales La comida está deliciosa