Location The hotel looks loke having a resources issue... For three days before we check-in, and even after we checked-in, we were asking the hotel to provide a twin beded room instead of a queen beded room but they could not do it! They could not provide an extra single bed even nor a mattress on the floor, unfortunatly!!
Location is good, good car park service . Take long time for chickin.( at arrival ), and take long time for bill service.
The sea view is realy inspiring especially from high levels, you can see Bahrain
I really enjoyed the location of my room i.e city view. and also the clean atmosphere of hotel.
kidness of the hotel staff
Relaxing and the spa In my room there was bad smell , there was problem in electricity and lights , and the quality of tv is bad because the hotel ***** 5 stars
Nice location, clean, affordable price and I will stay there next time
luxury furniture, breakfast area, staff cooperation. I never stay in a hotel like Sofitel. I love it forever. I recommend it for a Honey Moon stay.
Full of comfort cooperative & well trained staff good sea view healthy breakfast. Cold water in pool.
They upgraded my stay to Royal lounge which was guite good and comfortable and their service was quick and professional.
Swimming pool & gym.& sea view & room veranda Room service not answering the phone & room staff is poor
Location was perfect The toilt design is for europians which doesn't have washing hose and really this is not good for muslims. i hope the hotel think about that.
The whole experience is excellent. Nothing really
the design of the hotel nice large lobbies surrounding gardens trees swimming pool sport saloon small rooms
the room and the front disk
the breakfast & the swmming pool were very good the location of the hotel
the indian resturant
I had a great deal, rooms were clean, staff friendly and professional, breakfast buffet had good selection.
it is clean and has a good location also it is closed to banda hypermarket and restaurants
the rooms were very neat and clean, the service is beyond the expections, the parking is free Value of money
cleanliness slow during check out
i like everything , my room was very comfort spically the bed. the breakfest buffet was great and profficanal. in general i would defently come back :)
nice and quite -
We booked the room just 15min before arrival and my booking was not recieved from the booking.com. However We just showed him the confirmation email and let us chech in.
Hospitality .. Breakfast .. Room Comfort and Location None ..
The treatment was excellent. I had a leak in my shower in the 2nd day of my stay and I was given an upgraded room (suite) for the remaining 3 nights. Also, I was offered free breakfast because I qualified for a corporate rate that they had which was the same price like yours in addition to free breakfast. They did not provide any complementary bottled water or a fruit basket. They also did not have any complementary tea or coffee supplies or even a kettle. However, they indicated that they can provide hot water for free (of course you probably would tip the room service boy)
Furniture is poor ( the coach is patched!!!),room service are not professional ( the next day we found one blanket on the floor), staff is not so kind or welcoming. I was expecting more from a Carlton!!!
location, and it environment.
The noise coming from the room window
The decoration of the hotel Nothing
Clean , new , good staff Old TV's , split AC ,
the location of the hotel the Receptionist at my arrival was treating me very bad
Free internet The window was broken and traffic noise disturbed my sleep. In the lobby there was an intense smell of incense that has prompted us to leave the lobby as quick as possible. Most of the personnel speaks bad english and did not understand what we said.
Spacious rooms No semi kitchen in the big suites.
the food was very bad
The location was good, near to everything you need in al khobar, plus the room was very nice and neat receptionists take too long to get things done
Modern and very comfortable rooms.
The suites are extremely comfortable. The buffet is too expensive and does not offer enough variety.
The room cleanliness and the location of the hotel is very good to business tripit is not close to the beach The hotel staff was very bad, first they didn't find my name on the reservation. They even didn't believe me when I show them my booking.com reservation then I have to call booking.com customer service to clarify the situation.booking.com said that they sent a fax to the hotel and the problem is that the hotel didn't check their fax machine :-|.
i had problem with my reservation since the rate was 2550 sr for 2 nights but they chraged me 2950 sr for 2 nights plus 15 % tax , and when i showed them the copy of my reservation they told me the rate in thier system is diffrent and that booking .com resposibilities. i hope that i will get the answer a.s.a.p
New, clean, friendly and helpful staff, nice compact gym, massage service(but didn't try it),delicious food service. Nothing negative, but few delighters are standard in other holiday inns not seen here : Magnetic door passes keep malfunctioning, no water heaters in the room, slippers ,room tissues and other amneties
Excellent ambience and delicious food Reception staff ?????
Inner rooms overlooking the pools. The Coordination of the Hotel Staff with their Car Rentals.
I am amazed by their wonderful and very welcome reception staff especially Reza, Sayed and Jasim. They were very professional when they helped me through my stay. I am world class traveler and I have stayed in more than 100+ hotels in the last few years but the holiday inn Cornish staff is exceedingly friendlier than most hotels I visited. I would like to give a special thank you to Reza, Sayed and Jasim for their outstanding behavior.
I have been over charged (245) riyal. Your receptionist said we have to charge this amount because you made your reservation through the internet, I did not have time to argue or discuss this matter with your receptionist.
The location,price and the late check out :) (it was till 4 PM) ;)
the decoration was good, and the bed. We took a room and there was a very bad smell, then we changed the room to another 1 and it was good.
Excellent staff with a good facility. Stay was comfortable however they refused to accept booking.com rate for breakfast insisted on SR100. No Taxi's available & they don't have their own service up & running.
The hotel was nice for a short business stay, close to every thing you want, nice hotel I like it. The shower was too short for a guy as tall as me.
The hotel is brand new with comfortable king size beds and spacious rooms. The bidet is missing which I thought was a must for a 5* category.
Decorations of the rooms and the allies Internet access, unreasonable price compared to hotels that offer similar services
relaxation, I liked the location very much. - service very late and disorganized
The Values for money are very expansive also the restaurant in outside is very expansive.
swimming pool smoking smell
The Breakfast was good
I linked the swimming pools The staff is not friendly at all, pulse the rooms were not clean at all.