My booking.com reservation was available and ready at the front desk. Didnt have any complaints.
There is a free wifi connection and aljazeera sport+. You cannot booking through booking.com at this hotel because he didn't check the bookings at all.
Quietness, Location, Furniture & Design of the Room. Room Service
The hotel is new and the cleanliness of the room. Almost nothing.
clean room, good location, very quite, good service, good price but without the breakfast. the breakfast bufet was poor
Spacious rooms No semi kitchen in the big suites.
The location was good, near to everything you need in al khobar, plus the room was very nice and neat receptionists take too long to get things done
the food was very bad
The noise coming from the room window
Free internet The window was broken and traffic noise disturbed my sleep. In the lobby there was an intense smell of incense that has prompted us to leave the lobby as quick as possible. Most of the personnel speaks bad english and did not understand what we said.
The decoration of the hotel Nothing
the location of the hotel the Receptionist at my arrival was treating me very bad
location, and it environment.
Clean , new , good staff Old TV's , split AC ,
it was nice choice. Room has good space and the shower was excellent. I recommend this hotel for everyone. bad service for breakfasts.
Nothing good Staff, facility, food, I think the whole culture of hotel management is clear in everything where they are not proffesioinal, and not polite.
The room is big, sea view and location. Staff are friendly. Big parking area.
The location is good near the sea with a view as well as in front of a shopping mall, with good parking at front or rear of hotel, the rooms were large and functional, good value for money with breakfast included they did not respond to my request for a baby cot ?
very poor service and bad staff Bad serivce and not professional staff.
We went to the Shopping Mall, visit the Halfmoon Bay and had dinner at a Brazilian Restaurant near by. Yes, the person at the receiption was coming over very arogant. Further, very small, dirty windows. Also the bathroom need to be restaurated and some furniture replaced.
A/C in the living room was nice and cold, however, the one in the bedroom was not so.
the location the staff and its very normal hotel without any facilities; it looks like 2 star hotel
No baby bid hotel 4 star had no cafee mate ??? no under ground car park no swiming pool and poor service. Hotel is nice but they need to chang the hole admen.
Unfortunately, I didn’t like anything in the hotel other than its location I didn’t like the hotel at all. They claim that they are international standard but actually there was no international standard at all. The two bedroom flat was badly decorated. The finishing's were poor. The bathroom was very small and the bed was awful. The business centre was unmanned and was filled with cigarette smell. The printer in the business centre had no cartridge and when asked I was told that they are changing it in a few hours but I came back the second day and it wasn't changed and when I complained to the recipient he basically said that he can't do anything about it!
the room and the front disk
I had a great deal, rooms were clean, staff friendly and professional, breakfast buffet had good selection.
it is clean and has a good location also it is closed to banda hypermarket and restaurants
cleanliness slow during check out
the indian resturant
the rooms were very neat and clean, the service is beyond the expections, the parking is free Value of money
the breakfast & the swmming pool were very good the location of the hotel
i like everything , my room was very comfort spically the bed. the breakfest buffet was great and profficanal. in general i would defently come back :)
nice and quite -
We booked the room just 15min before arrival and my booking was not recieved from the booking.com. However We just showed him the confirmation email and let us chech in.
Hospitality .. Breakfast .. Room Comfort and Location None ..
Location was perfect The toilt design is for europians which doesn't have washing hose and really this is not good for muslims. i hope the hotel think about that.
Swimming pool & gym.& sea view & room veranda Room service not answering the phone & room staff is poor
The whole experience is excellent. Nothing really
Full of comfort cooperative & well trained staff good sea view healthy breakfast. Cold water in pool.
They upgraded my stay to Royal lounge which was guite good and comfortable and their service was quick and professional.
the design of the hotel nice large lobbies surrounding gardens trees swimming pool sport saloon small rooms
Furniture is poor ( the coach is patched!!!),room service are not professional ( the next day we found one blanket on the floor), staff is not so kind or welcoming. I was expecting more from a Carlton!!!
The treatment was excellent. I had a leak in my shower in the 2nd day of my stay and I was given an upgraded room (suite) for the remaining 3 nights. Also, I was offered free breakfast because I qualified for a corporate rate that they had which was the same price like yours in addition to free breakfast. They did not provide any complementary bottled water or a fruit basket. They also did not have any complementary tea or coffee supplies or even a kettle. However, they indicated that they can provide hot water for free (of course you probably would tip the room service boy)
Relaxing and the spa In my room there was bad smell , there was problem in electricity and lights , and the quality of tv is bad because the hotel ***** 5 stars
Location is good, good car park service . Take long time for chickin.( at arrival ), and take long time for bill service.
I really enjoyed the location of my room i.e city view. and also the clean atmosphere of hotel.
Nice location, clean, affordable price and I will stay there next time
The sea view is realy inspiring especially from high levels, you can see Bahrain
Location The hotel looks loke having a resources issue... For three days before we check-in, and even after we checked-in, we were asking the hotel to provide a twin beded room instead of a queen beded room but they could not do it! They could not provide an extra single bed even nor a mattress on the floor, unfortunatly!!
kidness of the hotel staff
luxury furniture, breakfast area, staff cooperation. I never stay in a hotel like Sofitel. I love it forever. I recommend it for a Honey Moon stay.
the appartment was spacious and clean. the view from all rooms was nice ,, cleaining rooms and friendly staff
nice rooms where you can relax Bad food and expensive. prices are different from the food menue. i found a hair in the food. i suggest theta you do not order foord from this hotel
away from the noise, clean , modern style service is very slow
the Hotel is very good , the location is nice
Price, Design, Rooms, Cleanliness, Staff. Food.
New hotel Still no Health club available...
hotel staff was helpfull and very plite and the hotel is new 3 month ago and very clean no
Spacious and very comfortable room, variable quality breakfast. The bathroom design is attractive and clean. The hotel's staff is so friendly and helpful. The hotel's area is quiet and safe. you can reach Hyper Panda on foot. Nothing.
i liked every think really ,is that maybe because the hotel is new any way i wish that if will they take care of the hotel in the futuer and good luck nothing up to now
Organize, very clean as it has been lunched on mid of 2008,helpful,valuable price. Water flooding in the forth floor.
Modern and very comfortable rooms.
The suites are extremely comfortable. The buffet is too expensive and does not offer enough variety.
The room cleanliness and the location of the hotel is very good to business tripit is not close to the beach The hotel staff was very bad, first they didn't find my name on the reservation. They even didn't believe me when I show them my booking.com reservation then I have to call booking.com customer service to clarify the situation.booking.com said that they sent a fax to the hotel and the problem is that the hotel didn't check their fax machine :-|.
i had problem with my reservation since the rate was 2550 sr for 2 nights but they chraged me 2950 sr for 2 nights plus 15 % tax , and when i showed them the copy of my reservation they told me the rate in thier system is diffrent and that booking .com resposibilities. i hope that i will get the answer a.s.a.p
The Values for money are very expansive also the restaurant in outside is very expansive.
swimming pool smoking smell
relaxation, I liked the location very much. - service very late and disorganized
I linked the swimming pools The staff is not friendly at all, pulse the rooms were not clean at all.
The Breakfast was good
I have been over charged (245) riyal. Your receptionist said we have to charge this amount because you made your reservation through the internet, I did not have time to argue or discuss this matter with your receptionist.
Excellent ambience and delicious food Reception staff ?????
New, clean, friendly and helpful staff, nice compact gym, massage service(but didn't try it),delicious food service. Nothing negative, but few delighters are standard in other holiday inns not seen here : Magnetic door passes keep malfunctioning, no water heaters in the room, slippers ,room tissues and other amneties
The location,price and the late check out :) (it was till 4 PM) ;)
The hotel was nice for a short business stay, close to every thing you want, nice hotel I like it. The shower was too short for a guy as tall as me.
the decoration was good, and the bed. We took a room and there was a very bad smell, then we changed the room to another 1 and it was good.
Excellent staff with a good facility. Stay was comfortable however they refused to accept booking.com rate for breakfast insisted on SR100. No Taxi's available & they don't have their own service up & running.
Inner rooms overlooking the pools. The Coordination of the Hotel Staff with their Car Rentals.
I am amazed by their wonderful and very welcome reception staff especially Reza, Sayed and Jasim. They were very professional when they helped me through my stay. I am world class traveler and I have stayed in more than 100+ hotels in the last few years but the holiday inn Cornish staff is exceedingly friendlier than most hotels I visited. I would like to give a special thank you to Reza, Sayed and Jasim for their outstanding behavior.
Decorations of the rooms and the allies Internet access, unreasonable price compared to hotels that offer similar services
The hotel is brand new with comfortable king size beds and spacious rooms. The bidet is missing which I thought was a must for a 5* category.
I recommend this hotel for buisness purposes only.Its clean ,the breakfast is very good. There is a swimming pool .the rooms are clean. We have booked a king room for two adults and two children and we got the confirmation through booking.com , but when we arrived at the hotel we were informed that there were no king rooms available. we had to choose either a small room or a suite which we had to choose and we paid extra for the suite.The swimming pool was full of dead insects and when we asked for some one to clean the pool a reluctant guy came to pick (some) of the insects.
Comfortable and convenient for business trip to Dharhan, easy access by road to Dammam airport.
For a Holiday Inn this is a high standard hotel, location is good. The pool is there mainly for form as it has an akward location with the whole restaurant staring at you. But who would go to Khobar to stay at a pool....
location , free internet Parking shortage, smoking in the lobby and in the hallways.
The location. Check out is at 15.00 hours for everybody. Free broad band internet. Smoking is allowed in the small lobby and restaurants. The smell of somking is all over the hotel. They should have somking hall for smokers.
Frankly, it couldn't be put into words how we were so enjoyed of our stay there. Kids and dad were having fun with their splish splash pool time while I was enjoying my ample time in such a comfy room.The food're so great n tasty too.I just love all of the desserts served on the buffet array during our lunch. Room service are at the top list too. I actually looking forward for any facillities provided for woman there.Is there any?
The restaurant has varied and good quality food, room is big enough with the level of comfort you expect from such hotels. Personnel usually helpful. I booked non smokin room and got a smoking one. Internet connections are very bad (both the hardwired and WiFi), it is nearly impossible to get connected with a decent speed.
the location and comfort. i have called the reception regarding the internet problem that it was not working and for like 15 min no body come i called again then thy said sorry we will send some one to see what is problem another 15 min and still no body i called again and the receptionist said sorry and he asked me to wait on the line another man asked about the problem then again for 15 min no body show up....i called the last time and i asked for the manger... i talked to him then 5 min later he come to my room and and said sorry and he immediately fixed the problem,,,, but after 50 min !!!
Quick check in and quick check out
the parking wasn't good, also they may need to train the staff more.
The location and the luxury only. One of my two appartments wasn't ready and my family & I had to wait about 2 hours to check-in. The big appartment smelled very bad even after cleaning and the bathrooms in the two appartments were dirty which made us really upset. There was no space enough for parking and free moving.
Furneshed appartment was worth for money paid. well furneshed, very good new kitchen and utensels. very neat and tidy. Attached bathroom for master bedroom should have been appreciated, one of the toilet was not having water supply after several calls noting happened. swimming pool was bad.
I like the location of the hotel is near from the important places and providing the free wireless internet services. The furnature was not clean and need to be replaced and also the smoking smells.