I loved the bed and pillows. Very comfortable The side of the hotel I was on faced the highway. All I heard all night was the traffic and I was on the 8th floor!
Staff was friendly. The room showed online had a fridge and seemed larger, although I asked and they gave me a fridgerator. The rooms seemed very out dated also compared to hotels priced similar. The bathrooms were also very small.
Great location, safe area, beautiful indoor pool area and courtyard, and very nice, clean, comfortable rooms!
The front desk staff was very kind and helpful. Bistro staff in the morning was not aware of the free Platinum arrival coffee. The Bistro staff in the evening was not aware that one of their sandwiches came with the soup as well as the sides - I was told "no" when I questioned what was written on the menu before they double checked with the kitchen manager who confirmed what I was saying. The gym is incredibly hot with no A/C (at least not during the week I was there). It is also old with very limited equipment. Many of the buttons on my TV remote did not work - when they attempted to replace the remote, none of the buttons on the new remote worked. The A/C in the room is also not on a thermostat and runs constantly. This hotel needs a lot of updates/renovations and additional consistent training for their Bistro staff.