La atención del personal, el desayuno, la ubicación y el servicio de transporte al parque Los Tips solocitados por el personal de transporte taxi aeropuerto de $10 US adicionales a la tarifa del hotel.
La cercanía a los estudios Universal No nos limpiaron las habitaciones y cuando nos quejamos, nos mandaron a la habitación a esperar una llamada por parte del personal de limpieza para que nos dieran las explicaciones oportunas. Al final se presentaron 45 minutos más tarde, en plena noche.
El mejor lugar para alojarse cuando iba a los Estudios Universal, y voy mucho. Hay un servicio de transporte gratuito que te lleva a la entrada de la ciudad a pie o se puede llegar a pie en menos de 10 minutos a través del puente peatonal.
la ubicación falta modernidad
Tiene habitaciones sumamente confortables.con exelente vista,muy buena pileta,con horario cómodo,lo que permite disfrutarla. la atención de todo el personal es muy buena ycálida.la comida de su restaurante muy buena y buen precio
El personal era genial, la ubicación de otros lugares de interés. El aparcamiento es un poco caro teniendo en cuenta que pagamos 200 dólares la noche, debería recibir un descuento. Los ascensores estaban fuera de servicio. El desayuno era muy caro para una estancia de una semana. No pude encontrar un salón para servicio.
Habitación enorme con cama super cómoda y muy grande. Está justo al lado de Universal Studios.
Instalaciones,servicio y ubicacion excelentes Restaurante muy caro y mucho ruido en asillos al cerrar las puertas . el personal del aseo hace mucho ruido en pasillos
Ubicación, comodidades, instalaciones, colchón, muebles Limpieza: Un buen número de artículos no estaban limpios, por ejemplo, paredes de baño, alfombras, pero sobre todo, la parte inferior de mi edredón tenía sangre fresca en varios lugares. Gestión: Me trataron con condescendencia cuando comenté al gerente los problemas. Me dijeron que me darían puntos SPG, pero después de 2 semanas todavía no los han agregado a mi cuenta.
Muy limpio y elegante
Es cansado. Necesita refrescar en las habitaciones
El personal es increíble, muy servicial y amable. Cumplieron con todo lo que les pedimos para mi familia.
Personal era estirado
Comodidad Nevera no funcionaba
Great value for the price. Only thing that I can point out was check in. We had to wait for a room to get cleaned even though we were checking in 2 hrs past regular check in. Also no hot tub. :( staff was top notch. I have never had towels delivered so fast. I swear they were to us before I hung up, haha
We liked pretty much everything. There's a pool, fitness center, & gift shop. There's also a fully functioning restaurant (The Daily Grill) that is open early & closes late. Great place to have people in the area meet us for food or drinks. Very comfortable rooms with everything you need included. It was nice to have a parking lot in the hotel, but if you opted not to go with Valet, it was a little bit of a walk to get to the lobby with suitcases & such. Adding to that, the parking lot is shared with airport travelers, so there were times at night where we were concerned we wouldn't find any spaces, even though we were hotel guests. But, it still worked out, there were a couple of hidden spots. My biggest complaint is that the air-conditioning unit in our room was very loud & would wake us up throughout the night whenever it clicked on. On a minor note, the business area in the room with the extra outlets had blown a fuse & no power was coming out of it. We let the front desk know. Over-all, these are small complaints (other than the AC).
I did like that the front desk accommodated us despite the miscommunication about check in. They gave us free overnight parking as well. I did not like that guest parking was so expensive. Even just for a few hours would be pricey just for a quick visit.
Staff was very friendly and helpful. No breakfast for guests unless you pay at the restaurant or order room service.
Great staff Double queen beds seemed a little small and mattresses were not very comfortable.
I loved the bed but that's about it. When I first checked in I was carrying my baby and luggage and had my son follow. Got all the way to my room and my key didn't work so i had to drag it all back down and carry it all back up a second time. The shower clogged up. The tv was in & out and some channels didn't have any volume?! No fridge, no microwave, no table for us to eat on.... (There was a desk my son ate on but me & my husband had to eat standing up or on the bed) Parking is $21 a night for guest. You have to pay for wifi & breakfast.
The pool area at night was beautiful The only thing I would mention is that the additional parking fee was not clear when I booked, I ve found out of this at the hotel
We stayed there before going to vegas for our honeymoon... Awesome place, staff is extremely friendly, totally recommended
Room was very clean and staff was very polite.
The Hotel was clean and staff was super friendly but the parking wasn't free, $21 dollare a day. Yikes! No free parking.
5 minutes walking to Universal Studios! Staff was super friendly and the room service was fanastic. Nothing!!!!
The proximity to Universal studios was great. The porter/valet, front desk and concierge were all very friendly.
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
Vary close to park and city walk. Vary clean and friendly service.
Close to visit Universal Studios and not far from airport.
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
I like the assistance the hotel provided in helping us plan our trip and visit sights around the area. Our room had a used cot in it when we arrived, but they handled it quickly and moved us to a new room.
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
The public area is very nice Check in was very delayed. No iron in room. No wifi and public computers didn't work properly
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
Location as it is closed to the Universal studio No water being provided
Drenaje de agua no bañera
Limpio y cómodo A la salida me di cuenta de que me cobraron de más. Me cobraron el triple el precio prometido cuando reservamos. Su respuesta fue que le llevaría dos días hábiles. Después de horas de mi tiempo conseguí que lo corrigieran.
easy freeway access and access to our specific event it was a little run down - TV didn't work right
Nice beds (although very high) and pillows. Breakfast was good! The breakfast lady was very friendly and quick at refilling the breakfast! The TV cable was out the whole night and next morning but it wasn't their fault, there was a big storm. They had a cable truck there when we came but it was still never fixed. I think they should have gave us a discount but didnt! no receipt because computer was out...again I'm sure because of the storm!
The stay The reception did not know what to do. Disturbed my stay.
Overall, the feeling was modern, clean, comfortable, and a place where I could do work as well as relax. The place is under renovation. There are still a few things that needed to be done in the room especially in the bathroom. But they were minor details, that will probably be addressed as they complete the renovation. The shower head was too high.
that is was located on Colorado Blvd not far from downtown old Pasadena. too little parking, not very kept up and not well cleaned.
The room and pool seemed clean enough. We rarely let housekeeping in for short stays, so we can't speak to that. Parking lot is terrible. Very small, horribly laid out and the spaces were tiny. Expect dents. The hotel is way overpriced for what you get. Rooms were clean but dated and ugly. The internet connection was spotty at best. We were also given a double queen when we booked a king.
It was a good experience.
Location, breakfast, nice office people. No chair for guests to sit on. Had 2 of our friends visit, but the couch is not enough. Put a small chair in the room.
I liked that they served breakfast that was included I didn't like the fact that, I had to give a $100 deposit up front. That caught me by surprise, which I didn't like. I have gotten best western before and I didn't have those hidden charges. So that left us with $100 less for our weekend and that didn't go well for the kids.
Nothing It is used as residential living and their tenants were questionable. There was trash left in the hallways. There was roaches in the bathroom. No clear direction on how to get to the second floor. Their idea of a dinning area had folding metal chairs and plastic tables. Not worth staying there again.
Pretty clean, pleased the room included a microwave, refrigerator and hair dryer. Staff were very polite. Location was very good, close to a Starbucks and some restaurants. Checked in after 6 pm and my door key card didn't work and the technician wouldn't be available till the next morning. I wasn't offered another room and was told to just ask the front desk clerk to be let in, quite inconvenient. The next day, the door was fine. Though a non-smoking room, it had a funny smell. Parking was frustrating, only about 18 spaces for more than 25 rooms. Was told that if there was no available space, I would have to park overnight on the street.
The room was big and clean and the bed was very comfortable! Not a lot of parking, though the front desk staff will give you an overnight pass to park on the street if you ask. Elevator was a little rickety and we couldn't find the stairs.
LOCATION NOISY MOTEL
Location Set up in sink area. Sink was right next to outbound opening shower room door; causing anyone using sink to move when someone came out of shower room. Very bad design.
Breakfast was not all that great, location of the hotel was kind ok.
Bad Service do not treat customers right, I asked for a new blanket because the one they gave me was stained UGLY when I requested for a new one The Asain guy said that they don't exchange blankets and said that if I did not like it to go to another hotel
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location Towels were worn out and had some holes
the location When we checked in, we were not greeted friendly. When we checked into our room, there was a cockroach trap in the bathroom area.Second night there was ants all on the bed. horrible experience. Never going back id rather pay more for a good nights sleep.
This guest did not leave comments about this hotel.
Stairway traffic, ice and beverage machines operated through the night made noise level unbearable. Improperly fitted door allowed noise and chill to enter. Wall was smeared with unknown stains near toilet. Dark spatters above mirror. Had to disinfect.
The room was decent size, well furnished and clean. The breakfast. The breakfast room is well equipped but it seems the hotel offers the cheapest food they found in LA, probably from 0.99 c shop.
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
excellent spacious room, iphone/ipod connection with tv, very good bed, shower, air conditioning, everything works great. very well decorated room, light inside. close to warner bros, just 10 minutes by car to universal studios and 30 minutes or less to six flags magic mountain.
It was unique with every room having different murals and great location, very friendly hotel staff, and they even have a coffee/espresso machine at all hours of the night as well as pastries provided in the morning! Would definitely recommend for a trip to LA and will be staying here again! Limited parking in front so have to park in the back lot
David was very helpful, we had a bit of trouble finding our way however he talked us through it all and we arrived eventually. We end up extending our booking by 2 nights as the stay was comfortable. I confirmed on check in that my credit card was being used as a pre auth only, however when checking out i was informed my card had been charged without letting me know and i could not charge my stay to the correct card and nothing could be done about it.
Staff seems to be less willing to help when booking through a third party vendor. No hot water in the room. Overall attitude of staff a bit unfriendly.
Room smell very bad
Thought it was a bit over-priced since it is a bit out from old town and some of the hotels near old town were priced a bit less. Lost satellite signal so could not watch anything on tv
Linda. una persona excelente y muy atenta. no nos falto de nada. La ubicación. Para nosotros un poco apartado aunque ya sabemos que los angeles es muy grande
Cercania con el aeropuerto, buena relacion precio/calidad. Buena habitaciòn.
Cercanía a Hollywood El desayuno era mínimo. La ubicación era un poco peligrosa.
El personal de limpieza es super atento y educado al igual que el de la recepcion. Las habitaciones son amplias, bonitas y muy limpias. La hora del desayuno es catastrofica, la sala tiene 4 mesas que se llenan rapidamente y como te descuides con la hora te quedas sin desayunar porque cuando vas ya no hay nada que llevarte a la boca.
la zona no era muy buena
Para ser Los Angeles está muy bien, aunque necesitas coche. Relación calidad precio buenísima. La habitación muy grande y súper confortable, el baño muy bien y limpio. El recepcionista un crack, te ayuda en lo que necesites atentamente. Los desayunos son un desastre! en el sentido que no hay reposición y si la gente ha arrasado pues no desayunas (aunque sean las 8 h de la mañana).