Staff seemed to want to take care of problem . My bed had a bunch of what looked like dead skin from someone's feet/head. There was a dead ant and hair in the other. Pillows had dried blood spots (alá bed bug). It was a horrible experience. Neck and neck with the worst place I've stayed at save front desk.
Nothing It is used as residential living and their tenants were questionable. There was trash left in the hallways. There was roaches in the bathroom. No clear direction on how to get to the second floor. Their idea of a dinning area had folding metal chairs and plastic tables. Not worth staying there again.
The only good thing about this hotel is the location. There's plenty of shops and places to eat nearby, and it's located near two major freeways. They do offer free wifi, but that is something that I expect at all hotels these days, so I don't really consider it a plus. The connection seemed to run fine with the little that I used my phone during my short stay. I was very disappointed with the hotel seeing that they do not offer what you pay for. I called an hour before arriving to confirm my reservation and the man who answered was not very professional. I was about to hang up thinking I dialed the wrong number when he answered with a rude "Hello". When I arrived, the lady at the desk was not welcoming at all. She didn't even want to let me check in early, even though I had gotten the okay to do so (with an extra $20 fee) from the man over the phone. I never got a smile or thank you from that lady. Even though there was an obvious language barrier, a smile or nod would have been enough. They still have not upgraded their check in system. I was required to pay a $30 deposit - cash only! - and was given a regular key (not the swiping, more secure credit card types). Once I got to my floor, I had to take a guess at what room was mine since the room number was missing from the door. The room itself is terribly outdated and dirty in appearance. The carpet had many stains, including a large bleach stain (who knows what spilled there..), and the blanket felt grimy. I didn't even bother lifting up the sheets. I laid on some of my extra clothes instead. The bathroom appeared to be clean, but still was outdated with rusty faucets. Looks like nothing has been done to it since it was built in the 70s. Worst of all was the non-functioning air conditioning unit. It turned on just fine, but it never gave me the cool air I set it for. Even after giving it a chance to kick in, the air still came out too warm. Although it did help with some circulation, especially since it was quite humid that day, the vents were stuck pointing up to the ceiling. I had to move the round wooden table directly over the vents in order for it to force some of the air downwards. That was the only way I felt any relief. It didn't feel like the hotel's management would be responsive if I complained or asked for a different room, so I didn't bother. I checked out after only four hours of being there. Had I paid $50 or less dollars for the room, I may have expected to see what I saw. But for $84 a night, much more is expected. I've stayed in hotels in Pasadena, just 5-10 minutes to the north for about the same price, and received much better service and better quality rooms.
La atención del personal, el desayuno, la ubicación y el servicio de transporte al parque Los Tips solocitados por el personal de transporte taxi aeropuerto de $10 US adicionales a la tarifa del hotel.
Tiene habitaciones sumamente confortables.con exelente vista,muy buena pileta,con horario cómodo,lo que permite disfrutarla. la atención de todo el personal es muy buena ycálida.la comida de su restaurante muy buena y buen precio
La cercanía a los estudios Universal No nos limpiaron las habitaciones y cuando nos quejamos, nos mandaron a la habitación a esperar una llamada por parte del personal de limpieza para que nos dieran las explicaciones oportunas. Al final se presentaron 45 minutos más tarde, en plena noche.
Habitación enorme con cama super cómoda y muy grande. Está justo al lado de Universal Studios.
Instalaciones,servicio y ubicacion excelentes Restaurante muy caro y mucho ruido en asillos al cerrar las puertas . el personal del aseo hace mucho ruido en pasillos
El mejor lugar para alojarse cuando iba a los Estudios Universal, y voy mucho. Hay un servicio de transporte gratuito que te lleva a la entrada de la ciudad a pie o se puede llegar a pie en menos de 10 minutos a través del puente peatonal.
El personal era genial, la ubicación de otros lugares de interés. El aparcamiento es un poco caro teniendo en cuenta que pagamos 200 dólares la noche, debería recibir un descuento. Los ascensores estaban fuera de servicio. El desayuno era muy caro para una estancia de una semana. No pude encontrar un salón para servicio.
la ubicación falta modernidad
Bonitos jardines y zonas comunes No había mantas para cama extra.
Hotel con vistas
La cama era demasiado blanda y demasiado ruido
Me gustó todo! Especialmente el servicio de transporte de cortesía.
Es cansado. Necesita refrescar en las habitaciones
Asegúrate de ver la habitación de antemano. Era muy pequeña.
Personal era estirado
Modestos alojamientos Nada especial para precio
Ubicación, comodidades, instalaciones, colchón, muebles Limpieza: Un buen número de artículos no estaban limpios, por ejemplo, paredes de baño, alfombras, pero sobre todo, la parte inferior de mi edredón tenía sangre fresca en varios lugares. Gestión: Me trataron con condescendencia cuando comenté al gerente los problemas. Me dijeron que me darían puntos SPG, pero después de 2 semanas todavía no los han agregado a mi cuenta.
El personal era super agradable. Para una estancia de 2 día acabé pagando 60 dólares por el aparcamiento.
El personal es increíble, muy servicial y amable. Cumplieron con todo lo que les pedimos para mi familia.
Habitación muy tranquila, limpia Aparcamiento caro y de difícil acceso
Comodidad Nevera no funcionaba
Una maravillosa cama sábanas, mantas, colchones Hotel cálido y limpio Personal - cálido y atrayente Ubicado
Muy limpio y elegante
Location was perfect for me. Rooms were nice and clean. Bed, comfortable. There is construction going at the corner of Lankershim and Universal Hollywood Dr. I stayed for two nights where the construction completed at 11PM the first night. Unfortunately construction continued ALL NIGHT the second night which was a Friday night. I was woken up several times by the work that was going on!
Upgraded to larger family room with Sheik theme when they saw we had kids. Kids liked it. Location great. Porbably slightly older than the Hilton next door.
Fantastic staff, great location within walking distance to Universal Studios & not far to drive to Warner Brothers Studios. Rooms are a bit dated & need a makeover, however they are currently renovating the public areas so I am sure they could possibly then start on updating their rooms. The public areas look great.
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
Clean beds. Parking is expensive ~$55 for 2 days. And if you decide to leave the hotel for few hours to cruise around town, you will pay even more for hotel parking. Nothing is free, not even the coffee in the room. $30 breakfast (basic) per person is ridiculous!
Team members were friendly, shuttle to Universal Studio mall plus in walking distance if you choose and food was good. We were there for our grandsons birthday First I could have had better room rate then what we got Sheraton is a Starwood management and we are owners of a Hotel in San Diego that is also managed by Starwood.. So I had told the manager checking us in that and he still didn't do anything about a lesser rate. Second under remodeling no ATM machine black out curtain didn't close properly use hair clippies to keep outside lighting out at night..
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
Was charged a deposit at the hotel, had to pay to park. Also room was soooo cold had to sit in coat and hat, called front desk we were offered a space heater but it was never brought to the room. Called the front desk and was told the heat had been cut back on so heater in room should work now.. It didn't
The Hotel Staff was amazing! They went above & beyond to make sure that our stay was everything we hoped it would be. Nothing!
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
El personal era genial
Nos encantó la piscina, muy buenas vistas y muy relajante. Pudimos pedir margaritas al servicio de habitación. Buena ubicación céntrica para visitar Disney y Hollywood.
Hotel agradable. Buen restaurante. Opciones de comida fuera de ofertas de hotel brutal.
Drenaje de agua no bañera
Ubicación del hotel TODO EL PERSONAL ~!! Piscina!!
Limpio y cómodo A la salida me di cuenta de que me cobraron de más. Me cobraron el triple el precio prometido cuando reservamos. Su respuesta fue que le llevaría dos días hábiles. Después de horas de mi tiempo conseguí que lo corrigieran.
En general las instalaciones. El servicio de Conserjería
Cerca del casco antiguo de Pasadena y buenos restaurantes El precio era un dedo demasiado
Las camas son limpias y cómodas El personal era fantástico El botones lo hace todo con una sonrisa El personal del bar sabe lo que quieres para beber El personal de recepción es rápido y bueno La ducha tenía el desagüe atascado Lo arreglaron pero fue un inconveniente del viaje
Necesita una renovación masiva. Todo viejo y hecho polvo... Muebles, cama, aire acondicionado y ventilación, todo. El aparcamiento también valía 19/21 dólares por auto/valet... demasiado caro
Overall, the feeling was modern, clean, comfortable, and a place where I could do work as well as relax. The place is under renovation. There are still a few things that needed to be done in the room especially in the bathroom. But they were minor details, that will probably be addressed as they complete the renovation. The shower head was too high.
easy freeway access and access to our specific event it was a little run down - TV didn't work right
It was a good experience.
The stay The reception did not know what to do. Disturbed my stay.
Nice beds (although very high) and pillows. Breakfast was good! The breakfast lady was very friendly and quick at refilling the breakfast! The TV cable was out the whole night and next morning but it wasn't their fault, there was a big storm. They had a cable truck there when we came but it was still never fixed. I think they should have gave us a discount but didnt! no receipt because computer was out...again I'm sure because of the storm!
that is was located on Colorado Blvd not far from downtown old Pasadena. too little parking, not very kept up and not well cleaned.
Location, breakfast, nice office people. No chair for guests to sit on. Had 2 of our friends visit, but the couch is not enough. Put a small chair in the room.
I liked that they served breakfast that was included I didn't like the fact that, I had to give a $100 deposit up front. That caught me by surprise, which I didn't like. I have gotten best western before and I didn't have those hidden charges. So that left us with $100 less for our weekend and that didn't go well for the kids.
The room and pool seemed clean enough. We rarely let housekeeping in for short stays, so we can't speak to that. Parking lot is terrible. Very small, horribly laid out and the spaces were tiny. Expect dents. The hotel is way overpriced for what you get. Rooms were clean but dated and ugly. The internet connection was spotty at best. We were also given a double queen when we booked a king.
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
The modern amenities, quality, location was perfect, The fees were high for an average size of room. I've paid that much in the past (Oxnard ~ Garden Inn) but they have small kitchenettes, free bfast & dinner.
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
David was very helpful, we had a bit of trouble finding our way however he talked us through it all and we arrived eventually. We end up extending our booking by 2 nights as the stay was comfortable. I confirmed on check in that my credit card was being used as a pre auth only, however when checking out i was informed my card had been charged without letting me know and i could not charge my stay to the correct card and nothing could be done about it.
It was unique with every room having different murals and great location, very friendly hotel staff, and they even have a coffee/espresso machine at all hours of the night as well as pastries provided in the morning! Would definitely recommend for a trip to LA and will be staying here again! Limited parking in front so have to park in the back lot
excellent spacious room, iphone/ipod connection with tv, very good bed, shower, air conditioning, everything works great. very well decorated room, light inside. close to warner bros, just 10 minutes by car to universal studios and 30 minutes or less to six flags magic mountain.
Cercanía a Hollywood El desayuno era mínimo. La ubicación era un poco peligrosa.
Cercania con el aeropuerto, buena relacion precio/calidad. Buena habitaciòn.
Nothing Mucho ruido en mi habitación tratando de descansar Pero no me fue posible el refrigerador haciendo mucho ruido, en la calle las ventanas no selladas se metió mucho el ruido de los carros, en la mañana se escuchaban los pasos de las personas que estaban desayunando moviendo sillas en el restaurante que no me entiendes lo recomiendo es fuera de la habitación que me tocó no tuve suerte
Limpio Personal amable A poca distancia en coche de universal Paga más y evita esta ubicación Barrio oscuro Miedo de caminar por las calles en la noche Tiendas de licores por todas partes No para familias No hay buenos restaurantes ni tiendas alrededor
El personal de limpieza es super atento y educado al igual que el de la recepcion. Las habitaciones son amplias, bonitas y muy limpias. La hora del desayuno es catastrofica, la sala tiene 4 mesas que se llenan rapidamente y como te descuides con la hora te quedas sin desayunar porque cuando vas ya no hay nada que llevarte a la boca.
Linda. una persona excelente y muy atenta. no nos falto de nada. La ubicación. Para nosotros un poco apartado aunque ya sabemos que los angeles es muy grande
Para ser Los Angeles está muy bien, aunque necesitas coche. Relación calidad precio buenísima. La habitación muy grande y súper confortable, el baño muy bien y limpio. El recepcionista un crack, te ayuda en lo que necesites atentamente. Los desayunos son un desastre! en el sentido que no hay reposición y si la gente ha arrasado pues no desayunas (aunque sean las 8 h de la mañana).
la zona no era muy buena