The staff was generally very friendly. The location is away from busy street and quiet, which I was looking for. (It is not hotel's fault that in room next to ours, some drunken fool got home at 3am and then started yelling into his phone for 30 minutes... Unfortunately, inconsiderate idiots like our "neighbor" are going on vacations, too). Despite my "complaints" below, I enjoyed our stay. If below's issues were fixed I would rate it a 5 star instead of a 4 star. At start of breakfast time restaurant is understaffed, hence one waits for coffee, etc. After about 8am sufficient staff is present and helpful. One thing I did not like is that no late checkout (just an hour later than normal, at 1pm) was not granted, due to "being fully booked". I have spent 150-200 nights every year in hotels (since about 1997) and know that such a request can be honored, no matter how fully booked it is. Check in is at 2pm ... gives staff a full hour to clean the room... I don't remember the last time when a late checkout request has not been accomodated. Wifi in room is too slow. Charging 60% MORE for airport transfer than a (clean) taxi (800 baht vs 500 baht) is a little unreasonable, I think.
The staff was very friendly, the rooms were cleaned every day with perfection. The hotel is located near everything you could possibly do. The pool service was very fast and on point. Breakfast was not bad in comparison to other hotels. Recommend the french toast. Air con needs to point higher, It was directly on us and as a result we got a bit sick on our second day.
Location was excellent, in the middle of shops, opposite the beach. Price can be bargin down a bit. Pool was a welcome facility to cool down. Not enough towels at poolside. Attendant does not replenish enough ... disappears after certain time in afternoon. No hot water at times, like in the night .. as though hotel switches off after certain time.
La ubicación era bastante céntrica. Habitación/jardines eran sólo bien. El personal parecía grosero y como que desconfiaba. Sin duda no nos hizo sentir como en casa.
La ubicación. No me ha gustado ni el trato del personal ni la limpieza que fue justita. Además, falta información acerca del trayecto desde el aeropuerto hasta el hotel ya que con marea baja, debes bajarte en medio del mar y si es de noche, a oscuras. Transportando tu las maletas.
The rooms were excellent quality, great amenities provided and very clean. The pool area is absolutely beautiful, better in person even than pictures. The included breakfast had a lot of options. It's not in a walkable area but they do offer shuttle service every few hours. There isn't a spa onsite but they do have a relationship with a local spa that will pick you up & take you back. I saw massage tables near the infinity pool so maybe they will have it on property in the future.
Los bungalows eran confortables, el personal no estaba mucho por los huéspedes, pero eran muy agradables. No limpiaron la habitacion ni una sola vez durante nuestra estancia, quizás es el funcionamiento normal de un resort, pero nadie nos informó al respecto. Por otra parte, el único modo de llegar al resort era por barco. Lo cual resultó un poco incómdo ya que dependiamos del estado del mar y de la disponibilidad y ánimo de los barqueros para salir de la bahia.
La playa y todo el ambiente tropical, con palmeras...