instalaciones y nivel (estatus) falta de red wi fi
la privacidad y las instalaciones los precios de los restaurantes y las grandes distancias a recorrer. Los elevadores deben cambiarse
Por favor, escribe al menos 15 palabras
Es un excelente hotel con muy buena ubicación, el hecho de que tenga playa exclusiva lo ase aun más especial. No todo me parecio bien. el personal es muy amable
Que no hay rampas para llegar a todos lados, que no manejen paquetes de todo incluido
que no tienen personal para masaje, personal para check out de hotel muy torpe
ubicación no servia el aire acondicionado hasta que lo reportamos
La tranquilidad Pesimo sistema de Internet, tenia mejor señal del hotel adjunto.
la alberca estaba sucia
Su ubicacion, las instalaciones, el servcio amable de su gente
la calidez del staff como tambien la vista de las habitaciones la playa siempre tiene bandera negra asi que no se puede utilizar. el servicio de internet inalambrico no existe sino en el lobby y solo en algunas ocaciones.
la atención del personal el baño, que no tiene terrazas, y que solo cuentan con una silla de ruedas.
la atencion de sus empleados y su deliciosa variedad de alimentos deben mejorar en su room service y el servicio de internet ya que hay un acceso muy limitado.
Su ubicación La presión del agua de la regadera es demasiado baja y el mantenimiento de bañera deja mucho que desear, deberían tener mejor calidad los baños.
Es un hotel que se encunetra bien ubicado y permite tener despalazamientos por toda la costera de Ixatapa Los precios de los desayunos, si fuesen más accesibles, una mayor cantidad de personas lo aprovecharian.
El precio y la cercanía a todo. Saturado de gente, poco estacionamiento, no cabe uno mas.
La ubicación Aunque los empleados son amables, tardaron mucho en encontrar la reservación.Necesita una remodelación de la recepción y loby
La alberca y el acceso a la playa No nos respetaron el tipo de cama que solicitamos pedi king size y nos asignaron habitacion con 2 matrimoniales, solicite el cambio y no fuimos atendidos. Las instalaciones son muy viejas, las llaves del baño muy duras, la tina muy sucia, las toallas grises creo que algun dia fueron blancas, en general no tuve confianza en la limpieza, la terraza sucia. El personal siempre el mismo, es decir, quiza haga falta darles descanso para un mejor servicio. No se nos informo sobre el evento de la noche mexicana, si era con costo, nos pudieron avisar y decidir nosotros si asistiamos o no
Tiene una playa muy bonita y buen servicio en bebidas y alimentos. En la playa no tienen camastros, solo unas sillas muy viejas e incomodas. Las regaderas las tienen que remodelar, quitando sus tinas viejas.
I liked the location. Close to the beach & on outer circle of shopping area & market. The staff where helpful & kind Many Mexican families staying there The air con kept breaking down. The roof top had so-so tables & chairs. Section of Roof top where one can see the ocean yet no chairs/umbrella there in heat of day. Swimming pool questionable. Repairs to water system had me without water during a shower.
We've been in La Casa que Canta twice. Both for our anniversaries. We plan to visit it every year. One of the best hotels in the world, with the best service and the best food. Even though the beach is just 50 steps away you have a perfect view to the sea, the waves crash into the rock cliff amazingly. By far it is the best restaurant in Zihuatanejo (if you're not staying there, you should make reservation to have dinner). it has two amazing pools (one with a view to the bay and the other one with salty sea water), great to relax. Zihuatanejo is just 10 minutes away. It is a beautiful Mexican town with great tacos, restaurants, shops and bars. Safe place to spend vacations, safe place to travel, safe place to go with friends, family or for a romantic escapade.
el hotel es comodo, bonito, bien ubicado, tranquilo, excelente para descansar, no habia agua caliente
el servicio fue excelente las instalaciones un poco descuidadas
Hotel viejo. Pobre mantenimiento. Fallas múltiples Nunca arteglaron el aire acondicionado
La ubicacion del hotel La comida del bufette no ers muy variada, ni las bebidas tampoco
Lo mejor del hotel es su ubicación y la relación calidad/precio. Está bien si buscas un todo incluido en la playa. La comida, aunque sabrosa, no es muy variada. El gimnasio tiene aparatos viejísimos. Algunas habitaciones tienen hormigas diminutas (nada serio). En la piscina se junta mucha suciedad, la limpian poco.
perfect location very good staff service exelent reception service nice evening enterteinment shows , dance contest karaoke etc too many kids (hotel policy) children under 8 unlimited ? stay free even worst the lobby bar //////////// adult only ////////// serves no alcohol drinks to children on late hours
Wonderful, friendly and helpful service from everyone there: especially Carlos, Martin, Jesus and Miguel. If your Spanish isn't great (mine certainly isn't), that is not a problem; their English is very good. The hotel is a little bit of heaven: only 30 rooms but with a good restaurant, bar with a great view over the bay, lush landscaping, lovely pool (with wait staff) plus the hotel is right on the beach. There's even a spa for massages, mani pedi etc. If you like excellent service in a small hotel with unbelievable value in an authentic Mexican fishing town (warts and all) that has lots of very good restaurants (from basic, inexpensive Mexican to fancy expensive international) this is the spot for you. If you want a huge, flashy, sterile hotel with lots of nightlife, multiple pools and lots of people eating and drinking all they can, then please go to Cancun. No complaints, but If I had to pick something it would be the spotty wifi. That being said, I went to relax not to surf the Internet or spend time on facebook
CONSIDERING THIS HOTEL?... BE ADVISED: Excessively loud nightclub noise/music is a real problem at this hotel. The hotel is surrounded by three nightclubs and they are permitted to party on until 5:00 am, or beyond, seven days a week! These are open air nightclubs, so the building does not contain the sound. The open style hotel architecture and single pane windows, that do not seal, contributes to the transmission of this offensive sound. These clubs go long and loud even if they have only a few customers. One morning I visited these clubs at 2:30 am, because I was unable to sleep. Carlos & Charlies had only a few customers and Park Royal had seven customers, all were seated at the bar. No one appeared to be particularly interested in the music, but the music volume was still excessive! When they do have a large group of people the noise is unbearable, especially when they add a screaming D.J. to the scenario. I spent the last two weeks of January 2008 at this hotel. The e...
The pool was awesome. Missed not having lounge chairs on the beach. Hercules couldn't have been more accommodating. A quiet relaxing vacation.
Problem: Guests reserving poolside tables & chairs\n I recently returned from a two week stay at the Posada Real Hotel, Ixtapa. There is indeed an active informal, hotel policy permitting guests to reserve poolside tables & chairs. Hotel management does nothing to discourage the practice and in fact they encourage it. Each day, these self centered guests leave their towels, books and other personal items on the desired tables and chairs, thus insuring that they have the same site at the pool. This was done, day after day, at most of the poolside tables. Hotel management never removed these 'reserving' items at the end of the day, thus encouraging this behavior. When I complained, the hotel management suggested that I do the same. I didn't take their advice, because that goes against my concept of fair play. One group of guests, from Brownville, WI, created their own little compound area by pulling two tables and extra chairs together and that was their exclusive domain for...
The physical facilities at the hotel are very adequate and I really liked the attributes of a small hotel. The beach is great, the rooms are comfortable, nice pools, and the grounds are carefully maintained. However, I experienced two major disappointments during my vacation that will stop me from staying there again. 1. The practice of guests being permitted to reserve poolside tables & chairs 2. The excessively loud evening and early morning nightclub noise/music from the three nightclubs that surround the hotel
We had a great time! Staff upgraded our room for an ocean view w/o extra charge.
room was cleaned- cleaned- once in 7 days we were there. Took 3 calls to get towels- they forgot to replace them when they came in to clean. The rest of the week they came in to make the beds and nothing more, leaving dirty floors and more shampoo. We were greeted at the front desk by a very unfriendly receptionist-seemed it hurt for her to smile! If you're looking for a cheap room this place is for you--I've never not liked a hotel or written a complaint but this time I was truly disappointed...the all inclusive domestic drinks were the highlight and most likely what made it tolerable...
Front desk personnel are friendly & efficient. Hercules is the best poolside server! Food is excellent. Room cleaned early each day and attention to artistic floral/towel arrangements. All personnel is friendly and helpful.
We had just a wonderful time. The staff is the best! Great Service overall. H and C were the absolute best!! The only complaint I would have is there was a few too many kids.
This will be our 4th year at this hotel. The staff has proven to be very comforting. I do find the beds to be a little hard however at my request they provided a cusion. Carlos is a great bartender and service over all is excellent. Food is good not over the top great but not over priced either. This hotel has been a great get away for us and we plan on returning for a long time.
People have complained about the food, I thought it was fine. The beds are hard as a rock though.
Very pleased with all aspects of the hotel and amenities. Had more to offer than the descriptions I found online. Also the location couldn't have been better, able to walk or take a bus to all the sites.
We spent 2 weeks at the pacifica and spent almost every breakfast at this hotel instead. The staff are friendly, fun and very accommodating. We plan to go back and stay here instead of the pacifica at twice the price
I liked nothing. Yes, the hotel was not as advertised and was very dirty.
The family atmosphere was great, the staff were helpful and friendly. The water pressure of shower left a lot be desired but as long as you were not in a rush, it was ok. The restaurant was closed as the cook had been out for weeks, it would have been nice to know ahead of time.
Proximity to the Play Ropa. The flat screen TV and a fair amount of channels in English. Free internet. Rooms were nice, with a decent kitchen.It would The kitchen never seemed to be open when we wanted to eat something. They did not have a well stocked bar.
I loved the view from our room and balcony. The outdoor balcony had a small pool filled with cool water, perfect to cool off from a day at the beach. There was also a refrigerator, dining table, and kitchen along with comfortable lounge seats outside. I liked everything, but if we stayed longer, the stairs up to our room might have seemed like a lot, however since we were only there two nights, we managed just fine.