Good location, rustic rooms, very good english speaking staff. One of only a few hotels with rooms remaining for the Baja 1000. Hotel never received the reservation from hotels.com or booking.com. Hotel charged me for my room twice and it has taken more than week to rectify.
The staff was really nice and the facility was very clean. The breakfast and drink voucher. The complimentary toiletries that were not complimentary.
The bed was confortable and everything was clean. Room was spacious. Had a sofa. Location was good. Close to starting line of BAJA 500. Too loud. No iron in room. The sofa in the room was collapsed. No balcony just a view of the roof. All rooms had name except that room. Room door was too small. Had stairs to enter room and if not careful you could hit your head on door opening. Expected more for a junior suite.
Staff was amazing. Room was perfect. Decor is Mexican traditional. Room is spacious with closet access to bathroom. Safety and proximity to shops and restaurants. Parking is a little tight. Pool needed cleaning not to bad a few leaves and bugs. Wifi was poor.
THE HOTEL WAS UNDER CONSTRUCTION AND I WAS NOT TOLD THIS WHEN BOOKING THE ROOM, VERY NOISEY, THE BUILDING HAD NO NAME ON IT AND IT TOOK US OVER AN HOUR TO LOCATE WE ARE NOT FAMILAR WITH THIS CITY/COUNTRY. HORRIIBLE WIFI. WHILE CHANGING THE CLEANING PERSON OPEN THE DOOR THAT WAS SO BAD.
Personal amable, la habitación estaba limpia. Obras tarde en la noche, faltaba una plancha y no había conexión WiFi
Sólo me gustó la piscina El servicio no es bueno y la habitación no estaba limpia al 100%.
Better than expected .Exceeded expectations !! All was good could have used small fridge in room.
The hotel was very easy to find, as this was our first trip to Mexico this was a plus. Security was good especially on the weekends. Beautiful grounds and next to the water. Staff was great. Furniture was a little rustic (old). I would have liked to known there were rooms with kitchens, and that there were small houses/villas that we could have rented too.
Hotel with old world charm. The hotel is not within walking distance of anything, but I like that about it. Beautiful views of the ocean, but it does not have a beach or water access. Hot water in the shower, clean rooms, comfortable beds on the hard side (personal preference) and a lovely courtyard. Rooms are well priced. Walls are paper thin. Food and coffee on site are overpriced.
If your looking for a quiet place this is it. It's somewhat secluded. Bathroom is very outdated!! Wifi never worked. Rooms do not have iron, hairdryer, coffe, micro, fridge.
I loved that every room has a balcony and you have amazing views of ensenada. Also its close to all the stores, restaurants and bars. Also the pool is big and well kept. The staff is very friendly and helpful. The room was filthy, i looked in back of my bed and it looked like it hadnt been cleaned for YEARS!. Every corner or parts of the walls, the paint was peeling off. Cracks and parts of the wall missing. The ceiling of the the bath tub is wood and looked like it was fixed 15 times and its ready to fall off. VERY badly taken care of. Its sad because the views and locations are perfect.
It a great location , good service clean . great view also close for shopping . we have a great time dancing . Thank you
La gran terraza está frente al mar y el puerto deportivo. El personal es muy servicial y agradable. El aparcamiento estaba incluido, lo cual era genial. El señalamiento del hotel está un poco oculto por una palmera así que la primera vez que fue un poco difícil de encontrar. Sugiero un mejor señalamiento y mejor dirección para el GPS
I like that everyone at the front desk/bellman made eye contact with me and my wife. I did request at the front desk for extra towles. As soon as we arrived to our room on the fourth floor. Housekeeping staff was at the door with towles and a smile. The two young ladies at spa were fantastic I didn't like the robes that we were given at the spa. They are worn out at the sleeves the neck area. Missing robe belt. The gentlemen that brought my lunch at the pool, didn't look happy nor explained that my hamburger was going to be served in a To-go Box. Would of personal liked it on a plate
Better than sleeping in the car. Cleanness ok The room had problem with flow of hot water. Some lights were not working. Only one hand towel for four guests. Restaurant closed at 10pm on a Saturday night. NO room service available. Weak wifi.... cutting all the time.
We arrived early and they didn't have a room for us and after we went back they still took ther sweet time to get us a room. The wifi did not work at all and they just kept making excuses for it and I had to work from my computer so we eneded cutting our trip short from two nights to just one.
My favorite part about the room was the balcony had a great balcony view of the ocean & the room was pretty spacious just as requested couldn't complain the nights we stayed there half of the time we where on the strip the other best part about it is that it's near all the location where you wanna go to literally 3 to 5 mins away from everything. The only thing I didn't like was that that there television didn't work it was a small Oldschool tv I would say that's the only thing they need to upgrade make sure everything works before they hand the keys.
I liked that it was very quiet and peaceful. It was a bit older . The rooms could use an update.
I was happy with the services and personal attention from the staff
clean and close the beach no water pressure, need for toilet paper and hard to find help. no telephone to call a service and the hotel so outdate