Todo fue perfecto.
La atención del personal, el desayuno, la ubicación y el servicio de transporte al parque Los Tips solocitados por el personal de transporte taxi aeropuerto de $10 US adicionales a la tarifa del hotel.
la ubicación falta modernidad
El personal era genial, la ubicación de otros lugares de interés. El aparcamiento es un poco caro teniendo en cuenta que pagamos 200 dólares la noche, debería recibir un descuento. Los ascensores estaban fuera de servicio. El desayuno era muy caro para una estancia de una semana. No pude encontrar un salón para servicio.
Tiene habitaciones sumamente confortables.con exelente vista,muy buena pileta,con horario cómodo,lo que permite disfrutarla. la atención de todo el personal es muy buena ycálida.la comida de su restaurante muy buena y buen precio
El mejor lugar para alojarse cuando iba a los Estudios Universal, y voy mucho. Hay un servicio de transporte gratuito que te lleva a la entrada de la ciudad a pie o se puede llegar a pie en menos de 10 minutos a través del puente peatonal.
Instalaciones,servicio y ubicacion excelentes Restaurante muy caro y mucho ruido en asillos al cerrar las puertas . el personal del aseo hace mucho ruido en pasillos
La cercanía a los estudios Universal No nos limpiaron las habitaciones y cuando nos quejamos, nos mandaron a la habitación a esperar una llamada por parte del personal de limpieza para que nos dieran las explicaciones oportunas. Al final se presentaron 45 minutos más tarde, en plena noche.
Habitación enorme con cama super cómoda y muy grande. Está justo al lado de Universal Studios.
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
The Hotel Staff was amazing! They went above & beyond to make sure that our stay was everything we hoped it would be. Nothing!
Staff was okay. Food was good. It's being remodeled. Was very noisy in our room 1802 during the day we were trying to take a break between conference sessions. The elevators were incredibly slow! up to a 20 minute wait one evening!(6/13) The door was a hassle, took multiple tries to get it open, latch isn't lined up with striker plate, told front desk, they didn't understand and gave us another key card We'll stay at the Hilton I think, but a bit more money......or wait for remodel to be finished.
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
So close to Universal Studios and had a shuttle right outside the hotel the door handle to the room needed to be looked at
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
Team members were friendly, shuttle to Universal Studio mall plus in walking distance if you choose and food was good. We were there for our grandsons birthday First I could have had better room rate then what we got Sheraton is a Starwood management and we are owners of a Hotel in San Diego that is also managed by Starwood.. So I had told the manager checking us in that and he still didn't do anything about a lesser rate. Second under remodeling no ATM machine black out curtain didn't close properly use hair clippies to keep outside lighting out at night..
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
Fantastic staff, great location within walking distance to Universal Studios & not far to drive to Warner Brothers Studios. Rooms are a bit dated & need a makeover, however they are currently renovating the public areas so I am sure they could possibly then start on updating their rooms. The public areas look great.
When we checked in we were told they sold out on higher floor rooms, and only room is on the 4th floor. That room, 420 was dated! Room number on the door was handwritten. Everything was old. I was so angry that I paid over $300 including tax for this pos!
Was charged a deposit at the hotel, had to pay to park. Also room was soooo cold had to sit in coat and hat, called front desk we were offered a space heater but it was never brought to the room. Called the front desk and was told the heat had been cut back on so heater in room should work now.. It didn't
It was close to where I needed to go to. There were shops around for food and such. Not too far from the freeway. The name was not Starlight Inn. It was Roadway Inn. The address on the website is not correct either. .There was no tissue for blowing your nose. I have never been to another hotel or motel that used a flat sheet for a fitted sheet on the mattress. Also if I'm going to be paying with a credit card please don't ask me to pay in cash.
Limpio Personal amable A poca distancia en coche de universal Paga más y evita esta ubicación Barrio oscuro Miedo de caminar por las calles en la noche Tiendas de licores por todas partes No para familias No hay buenos restaurantes ni tiendas alrededor
Nothing Mucho ruido en mi habitación tratando de descansar Pero no me fue posible el refrigerador haciendo mucho ruido, en la calle las ventanas no selladas se metió mucho el ruido de los carros, en la mañana se escuchaban los pasos de las personas que estaban desayunando moviendo sillas en el restaurante que no me entiendes lo recomiendo es fuera de la habitación que me tocó no tuve suerte
Cercania con el aeropuerto, buena relacion precio/calidad. Buena habitaciòn.
Para ser Los Angeles está muy bien, aunque necesitas coche. Relación calidad precio buenísima. La habitación muy grande y súper confortable, el baño muy bien y limpio. El recepcionista un crack, te ayuda en lo que necesites atentamente. Los desayunos son un desastre! en el sentido que no hay reposición y si la gente ha arrasado pues no desayunas (aunque sean las 8 h de la mañana).
la zona no era muy buena
El personal de limpieza es super atento y educado al igual que el de la recepcion. Las habitaciones son amplias, bonitas y muy limpias. La hora del desayuno es catastrofica, la sala tiene 4 mesas que se llenan rapidamente y como te descuides con la hora te quedas sin desayunar porque cuando vas ya no hay nada que llevarte a la boca.
Cercanía a Hollywood El desayuno era mínimo. La ubicación era un poco peligrosa.
Linda. una persona excelente y muy atenta. no nos falto de nada. La ubicación. Para nosotros un poco apartado aunque ya sabemos que los angeles es muy grande
excellent spacious room, iphone/ipod connection with tv, very good bed, shower, air conditioning, everything works great. very well decorated room, light inside. close to warner bros, just 10 minutes by car to universal studios and 30 minutes or less to six flags magic mountain.
It was unique with every room having different murals and great location, very friendly hotel staff, and they even have a coffee/espresso machine at all hours of the night as well as pastries provided in the morning! Would definitely recommend for a trip to LA and will be staying here again! Limited parking in front so have to park in the back lot
David was very helpful, we had a bit of trouble finding our way however he talked us through it all and we arrived eventually. We end up extending our booking by 2 nights as the stay was comfortable. I confirmed on check in that my credit card was being used as a pre auth only, however when checking out i was informed my card had been charged without letting me know and i could not charge my stay to the correct card and nothing could be done about it.
Loved the modern look with the retro flair, great location, $5 uber ride to citywalk. Our room lock did not work properly, you had to push and force it open.
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
The modern amenities, quality, location was perfect, The fees were high for an average size of room. I've paid that much in the past (Oxnard ~ Garden Inn) but they have small kitchenettes, free bfast & dinner.
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
New, modern hotel with nice rooms. Okay breakfast - better than Holiday Inn as one would expect. Incredibly bad sound insulation through the floors. We complained several times about neighbors who had very loud children left unattended into the late hours and the staff did nothing about it. They also did not provide any concessions or apologies. They could also not figure out providing free parking as part of our rate right up until we checked out and had to get it adjusted. We got locked out of our room and it took a very long time for them to send an engineer to bring the emergency keys. Overall, I would not come back here unless there was a really good deal going.
Bonita habitación con balcón con vistas al jardín. Wifi era muy lento, no hay servicio de habitación
Personal muy amable y accesible para la ubicación Personal muy amable y asequible para la ubicación.
Bonita piscina y bañera de hidromasaje, habitaciones bonitas y limpias, espaciosas
Gran personal. La limpieza se olvidó de limpiar nuestra habitación. El personal se disculpó y nos ayudó tanto como pudo
We loved the pool and hot tub, and the clean and updated facilities. The staff was very helpful, prompt and kind as well. The food was too expensive for the quality of what you got to stay at the hotel to eat.
This hotel was very clean, staff was very friendly and helpful. The bed was very comfortable. The room I was in was cute. The furniture was nice and the bed was like sleeping on a cloud. I made my reservation an hour before I was to arrive because my other accommodations didn't work out. I enjoyed my stay and I wouldn't hesitate to stay here again. No complaints!
It was like a small apartment. I liked having more than just a bed and a bathroom, very spacious, continental breakfast . Clean, friendly staff, nice location.I have nothing bad to say about it. I would definitely stay there again
Have nothing but good things to say about the accomadations. Clean, nice, quiet. This is located very close to the shopping areas and was really convienent to the downtown area. If I had a problem it was with the bill. They added $15.00 a day for parking, plus some tax for parking. It came as an unpleasent surprise, considering everything else.
cleanliness and promptness of service well, we just stayed overnight so I can't really tell more about this hotel but so far we had a good experience.
Real nice place friendly staff and area around was very nice lots to do.
everything was good!!! with the exception of the parking convienent ,safe, however an unexpected fee for the parking. .. Hotel guest are required to pay for parking at a fee of $15.00 a day... this was not even valet parking.. there was no alternative No. parking in the street allowed.. In essence you are really paying for the ' complimentry Breakfast ' I have paid this and more for valet parking.. Just a little surprise for this .. i have stayed at other Residence Inn and did not have this fee.. Location, Location, Location, I quess..
Staff was very helpful, courteous, and , and kind Lack if security cameras in the oarking garage
The location was good for travel to Warner Bros and Universal Studios We changed room 3 times--the first 2 rooms had old furniture--sofa beds looked awful. The room had an awful odor. We did not want to continue to changing rooms; we sprayed a lot of perfume etc. I will never stay in another hotel which allows pets.
The rooms were nicely arranged. Loved the layout. It was the perfect studio apartment. Very clean except but I found a hair on one of the pillows :(. But room was otherwise pristine. Also, after a certain time there is no room or hospitality service you have to walk down to the front desk. Keep windows closed at night there is a train.
This place is awesome. The staff were extremely courteous and helpful.
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This guest did not leave comments about this hotel.
I liked the spaciousness of the room and I really liked the large breakfast selection. I would have preferred two bathroom sinks.