When checking into the Robey, it was mentioned that we were there to celebrate my birthday. After about 30 minutes of getting settled into the room there was a knock on the door and it was the staff member who had checked us in. He was delivering a bottle of wine and birthday card to me. Little touches like that are so much appreciated. Would stay there every time i go to Chicago.
The staff was friendly, the room was clean and cute. Poor acoustics in the Tuscan room - the train was omnipresent, and you could hear people above you at all hours. The room itself was fine but hearing everyone else and being disrupted by train noise was unpleasant.
Location was awesome! Very cool neighborhood, super close to the train. Rooftop deck has a great view and folks like to hang out up there at night and get to know each other. Nice, clean bathrooms. Free pancakes every morning! Customer service was lacking, our room got changed at the last minute and the website suggested free on site parking but really we had to park about 8 blocks away.
I loved it so much I was going to extend my stay but it was all booked up for a weekend music festival.
Great price. Hip, clean space with nice lounge and amenities. Guy at the desk was really helpful!
Clean room very friendly staff (this was my first time at a hostel) and tim answered all my questions before i even asked so they better give him a raise The holes on storage locker should be made to fit smaller locks