A gorgeous historic hotel with wonderful vistas in a posh quiet nieghborhood! No coffee/tea maker in the room. They brought me hot water however!
fantastic place and great value-food was superb as was service!
The hotel was first class all the way, from the magnificent grounds to the first class dining, to the rooms and the staff.
Beautiful location. I wished rooms were little bit bigger, but was still good enough for our family. We had a pleaseant stay.
Liked everything! Especially the complimentary shuttle service.
We have stayed at the hotel several times. We like the staff, the setting, the comfortable beds, the pool and the exercise facility.
The fruit infused water in the lobby!
Upon arrival had to wait about 30 minutes to check in due to reception staff running the nigh audit. Not a nice experience to wait for half an hour to check in at a hotel at 1:00 am. For some reason, they had us checking out a day earlier than set reservation. This led to our room being re-keyed and not made for when we returned at 10 pm after a day of being out and about. Not a good experience to show up to a hotel room with beds not made and towels on the bathroom floor.
Great location next to civic center and Paseo de Colorado. Walking distance to popular areas of Pasadena. Bed was very comfortable, and I loved that it had a refrigerator and an iron in room so I didn't have to wait for someone to bring one. Room had been updated nicely. Staff was helpful and friendly. Staid, corporate looking hotel, not a charming boutique hotel. Pool area and fitness area were small - felt a bit cramped. There was a huge area next to hotel that was just a vacant plaza. Not sure if it was on hotel property, but if so, should make use of this for nice patio or larger pool area. Exterior and hallways could use a refresh like the room had - that looked worn or dated. Good hotel, but could be much better, given its great location.
The location is good. We come to LA for a wedding and stayed in Sheraton Pasadena. We had stairs in our room (between the bathroom and the main room). The bathroom did not have enough counter area for my makups (mine are very basic makeups, minimals for one to use). I had to put the makeups in the room. The trips between room and bathroom had to go the stairs, up and down. This was a terrible experience.
We needed a hotel in downtown Pasadena and the Sheraton was centrally located. The rooms had everything that we needed, including a mini refrigerator, iron/ironing board, lots of storage space, Ethernet jack and wireless internet. Also, I liked that parking was inside a garage rather than a surface light. The hotel was extremely clean and the staff was polite and helpful. I wish I could have stayed longer.
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
Location and elevator and room was a suite. Breakfast left a lot to be desired on the weekend. I decided to go out for coffee. No waffle mix, but had a waffle maker.
My elderly father was locked out of his room and needed his medications which were inside. I found out later that the staff had mocked him and laughed about his plight - while demanding $40 to be let back into his room. Our family was shocked and saddened by this treatment of our father. We will never stay at this hotel and we will be actively urging others to avoid this terrible place.
It had a bed. And a door. And a shower. Front desk people didn't speak English very well and the Wi-Fi was terrible.
easy freeway access and access to our specific event it was a little run down - TV didn't work right
The room and pool seemed clean enough. We rarely let housekeeping in for short stays, so we can't speak to that. Parking lot is terrible. Very small, horribly laid out and the spaces were tiny. Expect dents. The hotel is way overpriced for what you get. Rooms were clean but dated and ugly. The internet connection was spotty at best. We were also given a double queen when we booked a king.
I liked that they served breakfast that was included I didn't like the fact that, I had to give a $100 deposit up front. That caught me by surprise, which I didn't like. I have gotten best western before and I didn't have those hidden charges. So that left us with $100 less for our weekend and that didn't go well for the kids.
The stay The reception did not know what to do. Disturbed my stay.
Overall, the feeling was modern, clean, comfortable, and a place where I could do work as well as relax. The place is under renovation. There are still a few things that needed to be done in the room especially in the bathroom. But they were minor details, that will probably be addressed as they complete the renovation. The shower head was too high.
Location, breakfast, nice office people. No chair for guests to sit on. Had 2 of our friends visit, but the couch is not enough. Put a small chair in the room.
Nice beds (although very high) and pillows. Breakfast was good! The breakfast lady was very friendly and quick at refilling the breakfast! The TV cable was out the whole night and next morning but it wasn't their fault, there was a big storm. They had a cable truck there when we came but it was still never fixed. I think they should have gave us a discount but didnt! no receipt because computer was out...again I'm sure because of the storm!
that is was located on Colorado Blvd not far from downtown old Pasadena. too little parking, not very kept up and not well cleaned.
It was a good experience.
Personal era estirado
Es cansado. Necesita refrescar en las habitaciones
Muy limpio y elegante
Comodidad Nevera no funcionaba
Ubicación, comodidades, instalaciones, colchón, muebles Limpieza: Un buen número de artículos no estaban limpios, por ejemplo, paredes de baño, alfombras, pero sobre todo, la parte inferior de mi edredón tenía sangre fresca en varios lugares. Gestión: Me trataron con condescendencia cuando comenté al gerente los problemas. Me dijeron que me darían puntos SPG, pero después de 2 semanas todavía no los han agregado a mi cuenta.
El personal es increíble, muy servicial y amable. Cumplieron con todo lo que les pedimos para mi familia.
We accidentally left an expensive hair straightener in the room, and called to get it back. There was no trace of it.
Friendly staff and clean room. Older hotel that is under construction, not aestthetically pleasing in particular outside area of premises.
Drenaje de agua no bañera
Limpio y cómodo A la salida me di cuenta de que me cobraron de más. Me cobraron el triple el precio prometido cuando reservamos. Su respuesta fue que le llevaría dos días hábiles. Después de horas de mi tiempo conseguí que lo corrigieran.
Room smell very bad
Staff seems to be less willing to help when booking through a third party vendor. No hot water in the room. Overall attitude of staff a bit unfriendly.
Thought it was a bit over-priced since it is a bit out from old town and some of the hotels near old town were priced a bit less. Lost satellite signal so could not watch anything on tv
Relación calidad-precio y ubicación.
habitación amplia, limpieza general del hotel y baño buena, excelente ubicación cercana a Colorado Boulevard. Poca variedad de elementos para el desayuno.
No hay nada bueno para este lugar
lo centrico de pasadena no
Para estar en Pasadena, un poco caro. Claro que a nosotros nos interesaba la zona por proximidad a unos amigos. La zona de desayuno excesivamente pequeña.
las habitaciones muy confortables todo me parecio muy bien
El personal era muy agradable, y ofrecían muchos servicios: Internet gratis y las habitaciones muy equipadas con electrodomésticos.
Shower had instant hot water and there is Free Parking. Breakfast is available but it's pretty low-key: cereal, some juice, milk, or coffee. The location is the best part, this place was close to everything we needed - which was a visit to a couple local animation studios and a conference at the nearby Burbank Marriott by the airport. It definitely has that old motel feeling, it's not bad but it's not great - we paid $104 excluding taxes and it definitely felt more like a $65-75 sort of place - but that could have been because it was a popular weekend and the rates were hiked. The towels are a little over bleached and the pillows were a little too over stuffed for my taste - but the bed was comfy.
This was a great inn. Very clean and the room was fantastic! I lived in the area for 8 years and when my friends caame in they all said the same thing: "Wow, this is nice, I never would have guessed!" Nothing, everything about it was more than I expected for the money I paid.
Rooms are very clean and surprisingly nice. The outside of the hotel is not impressive but the rooms are great. The hotel did not have a double room reserved for us, even though we specifically stated that when booking. We were forced to stay in a smoking room, as it was the only double left, and hotel staff blamed us for the mistake, even though we had the paperwork proving we signed up for a double room. The rates were ridiculously expensive - not worth the price.
Quiet, private room, great new interior. Big comfy bed. Fridge was abit noisy, and breakfast a little dull, but not big things to worry about.
The rooms were very comfortable and the modern, updated look was fabulous. Looking at the hotel's exterior it is not obvious how updated the rooms are. Loved the spacious two queen beds. Nice choice of bed covers.
Free juice/coffee and generic continental breakfast the sheets and pillows smelled like they sprayed a cleaning spray on them and left them wet. mildew-ish
Room was great, no problems. Bed very comfortable. Everything I needed was there. Good wireless. Nearby restaurants were great. Wireless went down occationally. Front desk staff inconsistant. Outside a bit depressing.
It was quiet and I felt I could just be myself and not feel hassled in nay way Parking was a little tight
Pretty good price, room was clean. Fridge and microwave in-room. Wifi included. Staff could be very inhospitable. When we went to check out we heard an employee snoring behind the front desk. When we went to ring the bell for service, he very rudely yelled at us to leave the keys on the counter - he never came out. Also had a maid knock loudly on our door asking about our checkout status when we had confirmed a late checkout with the front desk 2 hrs prior. The advertised breakfast was pretty lacking (just a pair of dry cereal receptacles and a canister for coffee/tea). Some things in our room were broken (light switch).
Convenient to my meetings the next day. The images of the hotel on the website were far nicer than anything I saw in my one night stay. There was a dog in the next room that had been left alone and barked for a couple of hours until the resident came back to the room. There was no iron in the room. I had to call down to the desk and it took three phone calls to finally get one sent to my room. The continental breakfast shown on the website was a complete fabrication. The real breakfast was a coffee urn and a few pastries wrapped in plastic.