The location and the late check out None
Big Hotel, clean, good service, delicious breakfast, nice view
location the italian resturans service was poor , actualy no one cars what you want .. the just bring the food !
I love the spa. There is a great swimming pool for women only that is indoors and the services in the spa are great! The rooms are beautiful and very comfortable. The stafff is knowledgable and friendly. No complaints!
The staff were very helpful and the facilities were excellent.
The price was right and good value for money.
Room is clean, bath curtain moldy, room service after 11:30 is poor italian rest. pizza is excelent. Lobby is good and spa is 8/10 but messy towels and tissues around the spa, moldy bathroom curtain
kidness of the hotel staff
Relaxing and the spa In my room there was bad smell , there was problem in electricity and lights , and the quality of tv is bad because the hotel ***** 5 stars
The sea view is realy inspiring especially from high levels, you can see Bahrain
Location is good, good car park service . Take long time for chickin.( at arrival ), and take long time for bill service.
Nice location, clean, affordable price and I will stay there next time
I really enjoyed the location of my room i.e city view. and also the clean atmosphere of hotel.
luxury furniture, breakfast area, staff cooperation. I never stay in a hotel like Sofitel. I love it forever. I recommend it for a Honey Moon stay.
Location The hotel looks loke having a resources issue... For three days before we check-in, and even after we checked-in, we were asking the hotel to provide a twin beded room instead of a queen beded room but they could not do it! They could not provide an extra single bed even nor a mattress on the floor, unfortunatly!!
Swimming pool & gym.& sea view & room veranda Room service not answering the phone & room staff is poor
Location was perfect The toilt design is for europians which doesn't have washing hose and really this is not good for muslims. i hope the hotel think about that.
the design of the hotel nice large lobbies surrounding gardens trees swimming pool sport saloon small rooms
The whole experience is excellent. Nothing really
Full of comfort cooperative & well trained staff good sea view healthy breakfast. Cold water in pool.
They upgraded my stay to Royal lounge which was guite good and comfortable and their service was quick and professional.
the room and the front disk
it is clean and has a good location also it is closed to banda hypermarket and restaurants
I had a great deal, rooms were clean, staff friendly and professional, breakfast buffet had good selection.
the indian resturant
the rooms were very neat and clean, the service is beyond the expections, the parking is free Value of money
the breakfast & the swmming pool were very good the location of the hotel
cleanliness slow during check out
i like everything , my room was very comfort spically the bed. the breakfest buffet was great and profficanal. in general i would defently come back :)
Use the internet. Sleep. Watch TV. the furniture seems to be to some extent old.
receptionist Mr.mohammed akram was gratefully helpful
car rental office Furniture, facilities, services
The speed of the check-in process and the overall attitude of the hotel staff. The reception staff was not happy with timing of the reservation notification by booking.com. Also, the room I got was not the best, a colleague was able get a lower rate (sar 378) as walking guest. The rate I got from booking.com was (sar 414).
Staff at front desk were good. Ac did not work properly and room was not cool. Hotel rooms needs upgrade as they are dated and stuffy and feel old. Hotel security was non existent which was surprising and a major concern.
Servive & Cleanliness none
Personnel is helpful to organize all side activities. Breaksfast buffet has wide variety. Noise insulation is quite poor. Choice of restaurants for dining is very limited (2 only), 1 Chinese and 1 itnernational with different themes every day (I was there 3 days, it was 3 times "seafood" theme and I'm allergic to seafood...)
Location of hotel An attitude of staff in fitness center is not good.
I have only reasons not to go there anymore. Bad smell, bad position, unpleasant staff, old fornitures. It was a big mistake booking there. Really nothing
The food was good The behaviour of the health club staff(only one person was avalable there at night around 9 PM)He behaves rudely.This person was watching a programme on TV and my visit interrupted,thus made him unpleasant to me.
We booked the room just 15min before arrival and my booking was not recieved from the booking.com. However We just showed him the confirmation email and let us chech in.
nice and quite -
Hospitality .. Breakfast .. Room Comfort and Location None ..
Furniture is poor ( the coach is patched!!!),room service are not professional ( the next day we found one blanket on the floor), staff is not so kind or welcoming. I was expecting more from a Carlton!!!
The treatment was excellent. I had a leak in my shower in the 2nd day of my stay and I was given an upgraded room (suite) for the remaining 3 nights. Also, I was offered free breakfast because I qualified for a corporate rate that they had which was the same price like yours in addition to free breakfast. They did not provide any complementary bottled water or a fruit basket. They also did not have any complementary tea or coffee supplies or even a kettle. However, they indicated that they can provide hot water for free (of course you probably would tip the room service boy)