The room was nice-- modern and spacious. We stayed on a Saturday night. As we entered the lobby, it was absolutely chaotic. There were children running around, people were loud and boisterous and the area wasn't clean. Also the elevator is quite small and needed cleaning. We got to our room, and there were several parties going on across from us, next to us and on the floor above us. It was extremely noisy and we couldn't sleep. I called the front desk and complained. They said they would send someone up right away, but the noise continued. I would not stay here again for this reason.
no hot water for shower on sunday morning
Breakfast was amazing! The issue we had was fixed immediately. The keyless doors were great, not having to stick the key info the for was a great benefit to us with young children. Check in wasn't until 3
The value and location The bed and pillows were uncomfortable
They were very accommodating, had a little market with snacks, and always had hot cocoa, tea, and coffee available no matter the time of day. The complimentary breakfast wasn't too bad either. One of the staff, Hassam I believe, wasn't very good at explaining how the deposit worked. It was a little frustrating. Aside from that, nothing really negative to say.
Everything was great help was polite The quite ano comfort Kids loved pool
Free coffee always Friendly staff 1. Musty bathroom smell 2. Rowdy wedding party staying there that trashed the elevator and hallways and would run by knocking on doors at all hours
Staff when i checked in was great. Offered me a cookie, chips, and water. Very service oriented. There was some hair in the bathtub when i arrived to my room.
This hotel is clean and has a great location. You're 20 minutes from downtown and the airport. You're outside of the congestion of the city, but close enough tof get to all that's great about Detroit! I had to call the front desk to have my room cleaned one day. Housekeeping came at 9 in the morning, and when we we said we didn't need anything at that time, they never came back to clean our room while we were out. They came after 7 PM after we called the front desk to complain.
Room wasn't ready on time. Someone's else's dirty washcloth was on tub. I was billed for grill food and was never at grill. I told staff in the morning but still watching to make sure I get the credit for the restaurant charges!!
The room was spacious and clean. It was quiet at least when construction was not happening. 15 minutes from downtown Detroit and close to other cities but not really "in" Detroit. Some state police were staying there so I parked next to their patrol cars just in case. A noon checkout time was also very flexible. Details details... There was construction on every floor instead of one floor at a time so you couldn't get away from the noise. They didn't start until about 11am which is considerate however we got in at about 3am so it was not the wake up call I was looking for. The TV remote only worked sporadically. Again, not the end of the world but another frustration. We had an issue with our key card and the response was "do you want a cookie?" Not in a rude way by any means but really? The bathroom door had to be shoved closed and the vending machine was completely empty. We also purchased a Starbucks bottled drink from the gift shop that had been expired for two months. Those don't keep well. And for the love of God please take the "Detroit girlz" shirt out of the gift shop window. It's a double tree, not a dollar tree.
The staff were really helpful, and did what was necessary to make our stay comfortable. There are a couple of food places in the plaza that the hotel is in, which makes life easier. Overall, it was a great stay and would stay there again.
I liked the getaway vibe of the hotel, it was just what I needed. It seemed like a slow night so thankfully it was quiet with the occasional slam of a door in the hallway. The warm cookie is always a plus Going out in the evening was a blast but it seemed like the staff disappeared after 9pm. It seemed like a ghost town and a bit unsafe.
Great warm cookies. Comfortable beds. Excellent A/C. Nice work out facility & pool. Too many pubic hairs in the tub. Makes one a bit leery for taking a bath.
Servicio a la habitación Hospitalidad del personal
Un lugar fabuloso para alojarse! El personal del hotel era muy amable y servicial. Recomendaría este hotel a cualquiera que necesita ser tratado como la realeza, desde el momento en que aparque su vehículo hasta su salida. Un hotel con todo!
Having a freezer in room Sheets are old and blanket is not covered
It's a worst hotel, staff are rude, they are not responsible for the disturbance happening in midnight,I didn't slept all the nightime. Even complained about it in the midnight they are just telling me sorry and leaving it. What kind of nature do they ha
The room was unlivable and we had to check out after arriving late and checked into different hotel.
Smells horrible,terrible customer service. Went to comfort Inn and stayed the rest of our 6 days. Took our business elsewhere! They put us in a room on the first floor with a beeping sound all night coming from a storage room. At 3AM moved us to another room. Manager had a horribble attitude and unacceptable customer service,didn't even acknowledge the issue, and rooms all smell.
location and the look from outside my prepayment was not in their system. wasted 20 mins to resolve the issue plus paying for roaming charges.... did not like the fact room cleaning is once a week or with a charge. room was too noisy especially when other guests walk on the upper floor
Staff is great. Room smelled like baked fish. Someone else's hairs were in the shower. Pillows were painfully flat. Other tenants very noisy. I can only explain the sound from the room above me as kangaroos playing hopscotch.
I have stayed at this hotel in the past, and have had a really good experience. However, on this last stay, it was absolutely awful. I woke up at 1 am itching, turned on the lights and saw a bedbug in my bed. I killed it and took a pic and called the Front desk. I had to change rooms at 1 AM and was afraid to go back to sleep for fear of being eaten by a bedbug. I had six bites on my arms. I was told the management will call but they never did. I called twice, and never received a call back.
Clean Hotel Granola Bar and a cup of coffee is called breakfast. Hotel staff was rude. 1st and last visit to this hotel.
This guest did not leave comments about this hotel.
Absolutely loved everything about this hotel
Cerca de las atracciones, personal amable, buen lugar. La piscina no estuvo abierta durante mi estancia.
La limpieza, el personal educado, en un bonito edificio. La piscina estaba cerrada, no había desayuno continental y el desayuno era muy caro. La máquina de hielo estaba rota y también la del piso de abajo.
El personal es maravilloso. Bonita habitación grande. Nos alojamos solo una noche. Gran servicio, volvería a reservar de nuevo.
La ubicación es buena y el parking gratuito Nos llevó 40 minutos hacer el check-in una vez que llegamos a las 23:20. Había sólo una persona en recepción. Había una cola de aproximadamente 25 personas. Lamentable que faltara tanto personal en el hotel.
Wonderfully relaxing, nice pool area. Room was beautiful and bed was very comfortable. Bathrooms and showers were lovely. Parking was awkward. Only in the back of the building and not even big enough to park full capacity. Breakfast was also awkward as they had a difficult time working during a busy rush of people. Did make it up to us by giving us free lunch.
Great restaurant that gladly provided excellent vegan meals. Poor housekeeping staff.
The water was hot and the mini bar fridge worked. Room service was lovely and pillows were nice. Lobby was lovely and staff professional. What a horrid, rundown dump. Hallways reeked of mildew, carpeting was dirty, marble stained, bathroom reeked of stale urine, towels were worn and one stained w red fingernail polish, bed was as hard as a rock, and I felt itchy all night like bugs were biting me. The room was super noisy and we heard every person who walked by, and doors slamming all night! When we came back to hotel from a private party at 11:15pm, there was no parking available and no valet service...when we inquired if there even was a valet, the bellhop told us he didn't know anything about it. Overpriced, even w a 50% discount. This is s one star hotel at best. I will NEVER return.
The fact that it was like a small apartment! The fact the bed was not changed and they staff refuse to change the covers they were very rude wokers there we were told to change our own covers or check out...just like that.mean I will never return there again
The room was very nice - the bed was comfortable and the room was clean. They had a nice breakfast buffet too. We only spent one night but if I had to stay here for any length of time it would be a nice place to stay. It is right off the highway so it was easy access to get around.
I visited the Inn just for a relaxing weekend . The room was beautiful and the staff was extremely pleasant. Room service was top quality. I would definitely recommend this hotel.
As usual our dinner was fabulous. The food and service is outstanding!!
Beautiful property. Great staff, extremely small rooms.
Like everyone else is saying, this place charges you for the internet AND COFFEE. They have the little coffee makers but only supply you with limited cream and sugar, no big deal but its a fancy hotel coffee should be limitless and free in the lobby. The rooms were extremely small even for 2 people. The bed was small and the bathroom......small with no exhaust fan. Asthetically beautiful hotel. The staff was amazing at your beck and call, except the front desk. The first night we checked in teh YOUNG KID acted like he really didnt care for us there. The food was sub par I have had better food at diners with similar prices. Would I recommend it.........I dont have knowledge of the other hotels in detroit but if the other hotels are clean and cheap, then I would recommend other hotels.
When we got to the hotel the room rate was $70.00 per night more than what was quoted on the internet. We were not correctly informed where the package breakfast was to be provided at, hence being charged for breakfast.
Beautiful hotel, chock full of history. Staff was wonderful, restaurant, particularly breakfast was above par. Bed comfy and all of the usual J.W. Marriott amenities. Room was dated (it is a historic hotel, right?) so that made it a bit too small for two people. The bathroom was microscopic with minimal counter space. I would say that for one person, it was the right size. If they have a suite that would be better for two people. Otherwise great hotel and great staff. Also, beautifully decorated for the holidays.
I thought the staff was trying to make up for the shortcomings that the Marriot chain placed on them. There were several areas of concern. The first was the charge for internet service while in your room; I've stayed in much less expensive hotels where internet service was free. The 2nd bothersome item was the noise created by the air conditioning unit. I thought I was at the airport with planes taking off. The room was clean however the hallways were not. And finally, why do they provide the cheapest toilet paper known to man. Awful!!!!
Historic style complements the gracious service offered by every staff member. The site itself is a trip back in time, with a calm and restful atmosphere. Meals at both the grille and the restaurant were well-prepared and served. As a woman traveling alone, I felt perfectly safe and comfortable in all areas of the property. Every employee -- desk, maintenance, housekeeping, food service -- was cordial and willing to make my stay as pleasant as possible. I would return without hesitation.
Air vents were fifth. Heater would not heat above 71 degrees. Hotel did not have elevator in the cottages.
This year I chose the Dearborn Inn for annual visit to the auto show, based on history, location, and consistently good reviews. I was not disappointed at all. Despite some smell of cigarette smoke in our hallway, everything else was great. The daily breakfast was fantastic and well worth the additional charge. Can't wait to visit in the summer when the pool is open.
We were in town for the NCAA tourney and booked a number of rooms at this hotel. We thoroughly enjoyed our stay and found The Dearborn Inn to be perfect for a gathering of friends. The common areas were spacious and graciously appointed, the bar was lots of fun, and our room was especially nice (newly renovated). We enjoyed a bountiful and reasonably priced breakfast buffet and also dinner in the more formal Early American Dining Room (a little pricey but wonderful). Great location midway between airport and downtown, just a short drive to The Henry Ford Museum as well as shopping and dining in Dearborn. The staff was exceptionally friendly and helpful. Lots of charm and class for the money.
Smack in the middle of Ford development land, this beautiful hotel has been well maintained and seemingly updated on a regular bases. A part from the classic mouldings, doors, and handles, there is nothing that makes this place feel old. I loved the room layout and couldn't have asked for more from this treasure of the past.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Clean room, very nice breakfast choices at no charge,shuttle service to local attractions very convenient, courteous staff. No
The pool was nice for the grandkids. Room was ok
This guest did not leave comments about this hotel.
Everything is as I expected
Convenience to the Greenfield Village and Museum. The shuttle service to both. Breakfast buffet was not all that great. Food in chafing dishes was lukewarm and one morning the biscuits were hard. Also had problem with air conditioning in room. Asked front desk on two occasions to check it out and not done. Left early.
It's close to Warren St where most of the Middle Eastern stores are located. This hotel was rated by 8 and the cleanliness was poor and the room smells very bad.
We enjoyed the pool. The hotel is located very close to the Ford attractions, which is why we picked this hotel. The breakfast was great - there were many choices and lots of seating. The room was small and not very clean. The carpet in the hallway was stained badly.
All of the above. Best breakfast ever eaten in any hotel. no
Location was close to he Ford Museum and easy to find. Free shuttle from motel. The staff was friendly and helpful answering any questions about the area and recommendations. Lastly, the breakfast was great!
The cleanliness and staff friendliness. Also its location compared to what I was looking for. Our room was the first room. Closest to the lobby. The night we were sleeping the lobby was filled with people and it was noisy. Our room was also in front of the pantry so we heard all the breakfast preparation noise. Also the bed was twin not queen
Staff. In-room service order wasn't quite accurate when delivered.
We were blown away by the customer service and room for the price. This is worlds beyond Greektown Casino Hotel. We will stay here again. The valet was a little expensive at $27/day.
The bathroom setup.
We were in town for a national conference just a few blocks away at the Cobo Center. Upon check-in the staff was super friendly and helpful. They even gave us a warm cookie. We were close to the stadiums, food places and downtown. The room was massive! The beds were in a seperate closed off area, so people could congregate in the sitting area if needed. Definitely worth the month compared to other hotels around the area. Having to pay 30 dollars a night to park.
The double room suites are incredible! They're huge and feel very modern. This place and the staff are all very nice. $15 to park next door at a lot that advertises $10 rates.
Comfortable rooms and friendly staff. Shower tile could've used a bit more attention from housekeeping.
Staff was very helpful, good recommendations. Room was very clean and cosy, we appreciated having the corner room with 2 windows.
Staff & location Beds
visiting Detroit downtown. But the downtown was empty of people. The staff at the hotel did not have any idea to go. The area around the hotel was only a lof of asfalt
We stay at the Hilton Garden Inn as much as possible when visiting downtown Detroit. It is a wonderful, safe, clean, great location hotel. nothing
The front desk staff were nothing but friendly and professional. They went out of their way to help with anything that they could. The bar tender at The Grille could have been more pleasant and friendly. I was with a group of three and she seemed more concerned with some of the "regulars" and we were pretty much ignored.
The rooms were nice and beds were comfortable. The bar and breakfast areas were convenient and suprisingly good. Breakfast was great... hands down one of the best by hotel standards. N/a
Bed was comfortable, Staff helpful and friendly, clean hotel nicely located a walk away from Comerica Park, Ford Field and other downtown areas. Breakfast left much to be desired, toaster was broken, and had been for 2 days. Some of the food was decent, some was awful (don't have the cold, greasy, limp hash browns...)
I was thrilled with the room I didn't like the fact that valet gave me such a hard time to park my car I had to show him my email that my room was paid for
The location was great. The fact that there is a fridge and a microwave in your room made it a bit easier. There is a little fireplace in the lobby, which was nice. All in all, it was a very good stay
Nice Rooms, Friendly Staff. Parking NOT included. Cost isnt cheap.
This spot becomes our first-choice hotel for downtown Detroit. Rooms are spacious and comfortable. Internet is fast and reliable. Breakfast is fine, especially the made-to-order omelets with a wide variety of ingredients available. Parking is in an open lot adjacent to entrance, but there seems to be good security.
We stayed there 6 years ago and had a great experience so when we booked this trip the were our first choice. It has really changed in 6 years; houskeeping did not refresh our room one full day and when I inquired on the 2nd day the housekeeper seemed confused and then said okay only to yell down the hall at me to say, 'But towels only'. On our last day at 10:30am with our do not disturb sign on the door they came into our room anyways--this time is way before the noon check out time. Very disappointed and will not return.
Kitchenette Parking was not sufficient. I had to walk from rear of my building.
We were in Dearbon for a funeral and this hotel was the only one in the area that could provide me with a two room suite to accomodate my entire family . There were great restaurants near by and a wallmart for all the items we forgot.The real prize was that we were only seven (7) minutes from the deceased family members home.
This is a nice place to stay. I would definitely stay there again. It was close to a grocery store, which was nice since there is a kitchen in the room. Everyone was very helpful in giving directions or suggestions for activities. They were just a little annoying when my flight got in earlier than expected and I wanted to check in before 3 pm.
The room and location No
Great location convenient to many attractions and events. Walls are thin so noise travels some. Our room was by an exit, when guests entered or left the door slam noise was loud.
The bed was comfortable. The Air conditioner didn't cool enough.
The staff was friendly and helpful. The heat in the room wouldn't regulate. woke up at three am in a sweat and checked the room thermostat. It registered 90. Tried to turn heat down but it continued to blast out of the register. Ended up turning if off and opening the window. The walls between the rooms are very thin. We heard every conversation in the room adjacent to ours. Eavesdropping was fun until that family decided to wrestle and crank up their music. After a half hour of that I finally had to do that awkward thing where you knock on your neighbors door and beg a quieter life out of them
What did I like? My car did not end up on blocks, and it was a $6 Uber ride to downtown. The staff was pleasant. What did I not like? For >$200/night the following were unacceptable to me...The broken glass in the window, blood on the lampshade, only 2 two towels for a noted party of 4, A/C that didn't work, having to walk downstairs to get the fan we request be brought up to us because it never came, and the "mysterious" charge on our credit card at 5am that took two people to explain and blame the person who checked us in. That's what I did not like.
I thought the staff were very kind and helpful. The food in the restaurant (we ate an early breakfast) was very delicious and good value for the money. Everything was clean as far as I could tell. The room! I had a horrible night sleep. The bed was not comfortable, which is my opinion. The thermostat is right next to the heater and I think because of this, the room was constantly hot AND cold. The room was incredibly dry and consequently made me very dry-mouthed when I needed to be the opposite.
The room was beautiful. We enjoyed the free appetizers in the evening and the breakfast in the morning. I wish there would have been a small refrigerator for our own drinks and leftover food we had from dinner. Food had to sit out all night and spoiled.
The rooms were nice..the casino, easy check in and out Not much I didn't like
Staff is friendly and accommodating nothing
comfortable bed, clean, friendly staff noisy, horrible view from room directly looking at parking ramp
Free parking, closeness to casino, beautiful view of downtown Detroit. Room wasn't fully cleaned when arrived. Bed wasn't completely made, ice bucket had leftover ice/water in it, glasses were dirty, bath tub was dirty.
The room was a amazing. The bathroom was beautiful. Bed was comfortable. Overall it was a Pleasent stay. You could hear the people coming and going through out the night. Slamming the doors. And there were little black flies, almost like fruit flies, flying around in the bathroom and bedroom.
Las vistas de la habitación que nos dieron era increíble. El personal era excelente y muy servicial. Les dije que era mi cumpleaños y fueron muy amables asegurándose de que teníamos una vista increíble. Oímos mucho ruido toda la noche debido a la música. No estoy seguro si venía de los bares o de los vecinos, no sabría decir.