Excellent, super helpful staff comfortable beds great location room service food was awful (completely raw burger, as if if was just shaped and put onto the bun, not cooked at all, when asked for medium) Fish fingers super dry, no flavor breakfast buffet pancakes put me in the bathroom for a while
The hotel is new, immaculate in all respects with no detail overlooked. The staff are all cordial and professional. I especially would like to recognize Daniela, Alexia and Luis at the front, Phillipe in the dining room and especially Marvin who drove us on the two occasions we stayed there, the first for 3 nights, the second being the last prior to catching an early morning flight. Thanks also to those who are so often overlooked in cleaning the rooms who made us feel like we were the first to use them. not being able to stay longer.
great staff, good breakfast room was not as clean as usual (we stay here often)
we liked the location, close to shops and restaurants, overall a good experience. Very clean and comfortable.
Great place to stay! The continental breakfast was good, loved the fact they had a 24 hour gym and nice pool. Quick taxi service. Not much scenery.
We stay here about once every three months and it's always great. Staff is super friendly and helpful. Great location. Clean. Breakfast used to be so good, but it seems that they've cut the breakfast budget and it's really lacking now. Even the cheaper yogurt brand they've switched to tastes awful.
Restaurant was under staffed, slow and inattentive. Several guests left their tables without receiving a check after waiting for long periods of time. Food was average.
Habitación limpia y espaciosa El gimnasio estaba bastante sucio y había demasiados aparatos para el tamaño de la habitación.
Los jardines eran preciosos La ubicación
Hotel muy bien equipado a un precio muy razonable. Sin duda me alojaría aquí de nuevo. Personal amable y servicial.
Los precios de la comida... Fue caro.
Buenas instalaciones, buen servicio y personal estupendo. Tener que irse
El personal muy amable y las habitaciones eran muy grandes y estaban limpias. El desayuno era impresionante. La cama inchable donde dormimos no estaba inflada
La comida en el restaurante era fantástica. Personal muy amable y servicial. El precio era muy asequible. La cama era dura e incómoda. Una gran cortina no cubría la ventana a la zona de la piscina.
La cama estaba rota.
Me gustó el estilo y el gimnasio en el Raddisson. Mi habitación olía a perro mojado cuando entramos por primera vez.
El mejor desayuno continental incluido. El hermoso paisaje. El personal era muy servicial y amable. La habitación estaba un poco vieja.
El personal es muy atento y sin duda profesional No es lo que esperaba. Viejo, anticuado y no bien cuidado. Manchas en la ducha y en las alfombras del dormitorio. No mantienen los jardines como deberían.
Buen personal, hotel agradable y limpio, buena comida y el desayuno es increíble desde luego, si no tienes problemas con probar el gallo pinto típico de Costa Rica (típico arroz y frijoles) por una persona abierta y gustó.
Buena ubicación La televisión no funcionaba toda la noche.
* personal increíble. * amables * hotel super limpio y organizado. * necesitan más taxis
Limpio, tranquilo y confortable habitación. Personal muy amable y servicial.
Muy contento con nuestra estancia en el Radisson. Estupenda ubicación, a poca distancia del centro de Mercado Central, el Teatro Nacional, etc. las habitaciones estaban limpias y eran cómodas y el desayuno era fantástico. El personal era atento y servicial con cualquier pregunta/petición. Sin duda me alojaría aquí de nuevo. Restaurante/bar en este lugar es un poco caro.
Bueno para un rápido viaje de negocios El personal era cortés La moqueta sucia en la habitación. Era necesario un poco de mantenimiento. El desayuno era normal.
The hotel staff was excellent with communication and accommodating my needs. The rooms were spacious, spotless, and well stocked with necessary items. The hotel is a bit secluded and not within walking distance of anywhere, really.
The Sheratons transportation service is highly over priced use local cabs . They charge almost double the normal rate for shuttle service The shuttle service is highly over priced and they don't know where they are going
We've stayed here before and things were better then. This time we reserved a crib ahead of time, and when we arrived we were told that the crib is on its way. 30 minutes passed and still no crib and no word from anyone. I called reception again and they said that the crib was not coming anymore since they didn't have one for us anymore. They didn't offer any solutions, just said no crib. I asked if there is a small bed they could wheel into our room and finally they agreed. Also there were a few blood stains on our bedsheets. Gross. I told all of this to reception when we checked out but they showed no concern.
I have enjoyed staying there for the last 3 years and will continue staying there I enjoy the Casino and the staff there I don't have anything to say that I didn't enjoy
Nice hotel with a boutique feel. Hot complimentary breakfast, clean, spacious, and updated rooms. Get 100 channels on television, some of which are HBO and English speaking stations and local South Florida news. Beautiful view of the mountains and city of San Jose. Great location. Only a few blocks from city center. Staff friendly and English speaking. Very helpful with reserving airport transfers at a affordable price. Friendly staff. Would recommend. No complaints.
From the moment we walked in the staff were friendly, helpful, and throughout our stay they were always ready to assist, whether providing an extra towel or arranging transportation. Things you might expect, but with a far better attitude than you tend to find in the USA. The entire hotel was very clean at all times, which is important to me. Toilets allow you to flush paper, unlike many local establishments. Food was consistently fresh and tasted excellent. No genuine complaints. Trying to think what I'd have preferred to be different, the hallways and bathroom were less brightly lit than I'd like, but not bad. The hotel is very much a European style and not intended to look local in any way. My teens were the youngest people I saw there, and it's not set up for young kids. Location is great if you plan to spend time in San Jose but not terribly convenient to tourist attractions...which is true of any hotel in San Jose.
Loved my rolm because it was very spacious, bed was comfortable, everything was clean except for the trash in the trashcan when I arrived in the room. TV was great with different languages including Mandarin.. Beautiful vien from my room overlooking the city. Staff was excellent, especially at the front desk. They are bilingual and very informative. Overall, I liked the hotel but I did not like the pool area. There were always meetings being held in that area constantly so I didnt have a chance to swim. The pool was small regardless. I did not like the restaurant or the service very well. I would sit down and 20 minutes would pass by without a waiter approaching me and I would sit where they could clearly see me. I then have to flag them down to put my order in. The food was okay and pricey. You could do better at McDonald's in taste and price. The free breakfast there was very nice. Good assortment of fruit, cereal, yogurt, meat, bread, egss, juice, and milk. Location around the area is not the safest. As a foreigner, I do not recommend others to walk alone. Use a taxi.
The rooms, cleanliness, modern, convenience, breakfast etc. Nothing, good experience
Nicest place I ever stayed in. Brand new luxury.
After seeing my room, I was expecting the rest of the hotel to be run-down and in disrepair. I was happy that the breakfast buffet was good, and offered good selections, and everything there looked and 'felt' clean. Proximity to airport and free shuttle were plusses. I had a one-night stay in advance of my flight from the airport. So, I chose this hotel for proximity to airport and the free shuttle. The room was run-down. Not at all what I expected given the reviews. The bathtub had broken tiles; the bathroom floor had broken tiles and long stray hairs. All of that, of course, makes for an uncomfortable stay because one is constantly wondering about whether there are other lurking 'unseen' unclean/unsanitary conditions. My room looked "out" onto a glass enclosed hallway, so unless I wanted to be visible to anyone walking by, I had to keep my black out curtains closed.
I like that the hotel provides transportation to/from the airport. Also the breakfast good variety. The staff was great ( the bell people) as well as the system technician I had an issue with my phone and he took his time to help me. I didn't like the condition of my room. I didn't mind the tower I had didn't have an elevator. But the rooms need an upgrade. When I got to my room the light didn't work so I used the lamp. The bathroom was in bad condition the tiles on the bathtub were cracked and missing the tub had a yellowish color. When I took a shower the water didn't drain right away so it was gross. The ceiling and floor of the bathroom in bad shape. The bed every time I moved the headboard will hit the wall and made a noise. They probably have better rooms I was told they are remodeling some of the rooms. I was in tower 5. I was just staying one night.
The customer service and breakfast were excellent! The pool is also nice to enjoy. We stayed in the deluxe room for 96 per night, but it wasn't so deluxe. The room was dated and the bathtub had permanent stains and a ring around it. We asked to see another room, but the bathroom was worse than the one that we was in. I was dissatisfied due to the price we paid.
Staff was unfriendly and did not help answer questions clearly.. The pool bar was closed and the "amenities" are really just available through the country club next door
Stayed on 2 Saturdays a week apart. Big Parties and Events going on. Our room was too close to the action. Last night there was an event like senior prom. Kids running through the halls yelling. Nothing seemed to be done to curb the noise. When we finally left after no sleep at 5am, the party goers were still going strong. Front Desk didn't seem too interested in resolving either.
The Location was excellent. We especially liked the proximity to the Hard Rock Café and the shopping mall. The airport shuttle, the free wifi, complimentary luggage storage and having the breakfast included were the key factors in our decision to book this hotel. We originally booked one night and then a separate one night stay in order to tour the Tortuguero National Park, but due to severe flooding in that area we ended up returning early and checked in a night earlier. The staff was very accommodating and helped us to upgrade to a junior suite so that we could "Dry out" from our adventures. Being able to relax in comfort during our last day in Costa Rica really helped to finish our vacation on a positive note! The hotel was a little dated in it's furnishings and décor. The pool was chilly and had a quite a few leaves in it. The Jacuzzi pool heater was also not working, so it was chilly too. The room (Junior Suite) was nice with plenty of space, but also was a little dated. The Shower that was in the corner Jacuzzi tub was odd, especially because it did not have a curtain or door. Also it was a little awkward to step over the side of the deep tub to get in and out of the shower.
our room smelled terribly of mold and mildew. We wanted to eat breakfast but had to walk quite a ways to a bridge in order to cross a very busy highway to find a restaurant that was open. We chose this hotel for its free airport shuttle, but the shuttle operated after 5:00 AM and we needed to be at the airport before 5:00 AM to catch our 7:00 SM flight. We won't be staying there again! I also had to meet someone in the lobby and we both sat there sweating because the lobby was not air conditioned.
Hotel a\was very clean and comfortable. Restaurants were excellent. Staff was very helpful for us non-Spanish speaking guests. Hotel is located not far from the airport and across the highway from a shopping center. Steam Iron did not work.
The spa The wind
this is a perfect place to spend a night after getting off a plane.
We just stayed for one night, but it was a great stay. The staff were extreamly helpful in getting us organized to fly out the next morning. I LOVE that they have their own IN-HOUSE taxi service. Makes getting out much more stress and hassle free. I wish I would have known that prior as we probably would have gone downtown. As it was, we just went to the Harly Davidson Shop via taxi. I love that the Hard Rock cafe is in the same parking lot (don't eat there though) and the mall is just across the highway (there is an over the freeway walk just down from the hotel). I HIGHLY recommend eating in the hotel at the Quattro (sorry about the spelling, but I have already tossed my receipt) It was really much better quality for the money compared to the Hard Rock food (yuck and high with poor service).
The room was spacious and clean. Good A/C The breakfast was vry good and freshly made. The staff is always helpful and the grounds are well maintained. We really like eating at the Kapanese restauarant Sakura
We stayed overnight after flying in late and left after lunch the next day. This place is not that close to the airport and the most direct way there involves some winding around back roads. So you either will get charged by the taxi to go all the way into San Jose and back out on the highway or you see some local scenery that will make you worry the driver is trying to rip you off. Price is reasonable by US standards but a little high compared to other options in the area. Figure in the price of the taxi and relative distance from airport and downtown. It is located next to a big mall and business area, but that was not why we were visiting CR. The room was fine. Comfortable and all the usual amenities of a nicer hotel. Unfortunately, smoking is allowed in the open lobby, so smoke permeates to the upper floors. Water is generally safe to drink in CR, but just to remind you, there is a little sign in the bathroom that tells you they filter the water. No need to pay for the bottled wa...
I was amazed last week during the inauguration of the new Club Tower at the InterContinental Costa Rica. The rooms are beautiful and luxurious and the spa is just wonderful. The new gym is unique. You will not find something similar in Costa Rica. I am looking forward for my next trip to stay in one of the new rooms. Congratulations!!!
This is a beautiful hotel with an extremly relaxing and luxurious pool setting. We used all the amenities including the gym, pools, spa and restaurants. The waiters, waitresses and spa employees were the nicest I think I've ever encountered at a hotel. Their professional and friendly service continued all week long! Which is why we were extremly shocked to witness the unprofessional and unaccomodating managment staff. We had to wait 2 hours for our room to be ready even though they gave us a specific check in time. Then for the 11:30am scheduled checkout they called us at 6:00am becuase they could not run our credit card on the restaurant tabs (we prepaid for the hotel). That was frustrating being woken up on our last day of vacation when we had a long day of travel ahead of us. Lastly, my husband stepped out of a restaurant to speak to a manager because the table next to us had a child that was standing next to us scream singing and pounding thier feet dancing along with the father. I...
This is a great hotel with a beautiful lobby, very comfortable guest rooms and a good selection of restaurants. The staff was very quick to respond. My only complaint is that it could be anywhere in the world; it doesn't have any local Costa Rican flavor.
My son gave his Mother and I a trip to Costa Rica for our 50th anniversary present. We started out at the Real Intercontinental. As a former Pan Am employee, who frequented the Intercontinental Hotels (then owned and operated by Pan Am), I can say with certainty.......the Real has maintained the class and luxury that I.H. was always known for. The maintenance is excellent; the sevice impeccable; and the acommodations luxurious. Not to mention excellent cuisine in the restuarants. We enjoyed every minute of our stay. Thank you to the management and staff of the Real Intercontinental, San Jose, Costa Rica. James A. & Norma Byers
I was very happily surprised by service: at frontdesk, at restaurants, event organization overall... everyone willing to help, and very friendly. A couple of highlights: the sushi restaurant is very good quality and reasonable prices...the beds are very comfortable...\nThe hotel is also strategically located close to all hotspots in town, the Escazu and Santa Ana areas...I highly recommend it!\n
The staff was very helpful. Or original room did not have the right beds for 4 adults. They immediately found us a better room, no questions asked.
This hotel needs remodeling. It looks old and the rooms are old fashion with very low ceiling and old and noisy a/c units. the breakfast plan included with the room is not buffet and honestly is very small portion. Infraestructure and poor breakfast.
Out of Bounds Boutique Hotel has a friendly, helpful, welcoming staff that consistently went out of the way to make things run smoothly. The hotel itself was cozy, clean and comfortable. There is even a phone for guest use to make free calls to the USA. For me, the pitch of the driveway was a bit steep, particularly when wet. Mostly due to my bad knees/ankles. But I consider that my problem, not their's.