we liked the location, close to shops and restaurants, overall a good experience. Very clean and comfortable.
We stay here about once every three months and it's always great. Staff is super friendly and helpful. Great location. Clean. Breakfast used to be so good, but it seems that they've cut the breakfast budget and it's really lacking now. Even the cheaper yogurt brand they've switched to tastes awful.
great staff, good breakfast room was not as clean as usual (we stay here often)
Excellent, super helpful staff comfortable beds great location room service food was awful (completely raw burger, as if if was just shaped and put onto the bun, not cooked at all, when asked for medium) Fish fingers super dry, no flavor breakfast buffet pancakes put me in the bathroom for a while
Restaurant was under staffed, slow and inattentive. Several guests left their tables without receiving a check after waiting for long periods of time. Food was average.
Great place to stay! The continental breakfast was good, loved the fact they had a 24 hour gym and nice pool. Quick taxi service. Not much scenery.
The hotel is new, immaculate in all respects with no detail overlooked. The staff are all cordial and professional. I especially would like to recognize Daniela, Alexia and Luis at the front, Phillipe in the dining room and especially Marvin who drove us on the two occasions we stayed there, the first for 3 nights, the second being the last prior to catching an early morning flight. Thanks also to those who are so often overlooked in cleaning the rooms who made us feel like we were the first to use them. not being able to stay longer.
La comida en el restaurante era fantástica. Personal muy amable y servicial. El precio era muy asequible. La cama era dura e incómoda. Una gran cortina no cubría la ventana a la zona de la piscina.
Servicio Demasiado viejo
El personal y el servicio era muy bueno. Habitación era espaciosa y la cama muy cómoda. El baño estaba limpia y de buen tamaño. No es una buena parte de la ciudad. Hotel está pasado de moda. Un montón de bloque de hormigón y llegar a las habitaciones es un paseo por escaleras y pasillos oscuros.
Hotel estupendo, muy buen precio Geográficamente está muy bien situado, cerca de los museos del "centro", etc., pero la zona tiene una sensación diferente una vez que el sol se pone. Ir a pie habría sido incómodo.
Habitación muy grande, buen servicio, excelente comida. Colchón incómodo, aire acondicionado antiguo difícil de configurar, cortinas que no valen para nada (lo que resulta molesto con la luz de la mañana)
Bueno para un rápido viaje de negocios El personal era cortés La moqueta sucia en la habitación. Era necesario un poco de mantenimiento. El desayuno era normal.
El mejor desayuno continental incluido. El hermoso paisaje. El personal era muy servicial y amable. La habitación estaba un poco vieja.
El personal es muy atento y sin duda profesional No es lo que esperaba. Viejo, anticuado y no bien cuidado. Manchas en la ducha y en las alfombras del dormitorio. No mantienen los jardines como deberían.
La cama estaba rota.
Buena ubicación La televisión no funcionaba toda la noche.
Buen personal, hotel agradable y limpio, buena comida y el desayuno es increíble desde luego, si no tienes problemas con probar el gallo pinto típico de Costa Rica (típico arroz y frijoles) por una persona abierta y gustó.
Buenas instalaciones, buen servicio y personal estupendo. Tener que irse
Habitación limpia y espaciosa El gimnasio estaba bastante sucio y había demasiados aparatos para el tamaño de la habitación.
Hotel muy bien equipado a un precio muy razonable. Sin duda me alojaría aquí de nuevo. Personal amable y servicial.
Los jardines eran preciosos La ubicación
The rooms, cleanliness, modern, convenience, breakfast etc. Nothing, good experience
Loved my rolm because it was very spacious, bed was comfortable, everything was clean except for the trash in the trashcan when I arrived in the room. TV was great with different languages including Mandarin.. Beautiful vien from my room overlooking the city. Staff was excellent, especially at the front desk. They are bilingual and very informative. Overall, I liked the hotel but I did not like the pool area. There were always meetings being held in that area constantly so I didnt have a chance to swim. The pool was small regardless. I did not like the restaurant or the service very well. I would sit down and 20 minutes would pass by without a waiter approaching me and I would sit where they could clearly see me. I then have to flag them down to put my order in. The food was okay and pricey. You could do better at McDonald's in taste and price. The free breakfast there was very nice. Good assortment of fruit, cereal, yogurt, meat, bread, egss, juice, and milk. Location around the area is not the safest. As a foreigner, I do not recommend others to walk alone. Use a taxi.
From the moment we walked in the staff were friendly, helpful, and throughout our stay they were always ready to assist, whether providing an extra towel or arranging transportation. Things you might expect, but with a far better attitude than you tend to find in the USA. The entire hotel was very clean at all times, which is important to me. Toilets allow you to flush paper, unlike many local establishments. Food was consistently fresh and tasted excellent. No genuine complaints. Trying to think what I'd have preferred to be different, the hallways and bathroom were less brightly lit than I'd like, but not bad. The hotel is very much a European style and not intended to look local in any way. My teens were the youngest people I saw there, and it's not set up for young kids. Location is great if you plan to spend time in San Jose but not terribly convenient to tourist attractions...which is true of any hotel in San Jose.
Nicest place I ever stayed in. Brand new luxury.
Nice hotel with a boutique feel. Hot complimentary breakfast, clean, spacious, and updated rooms. Get 100 channels on television, some of which are HBO and English speaking stations and local South Florida news. Beautiful view of the mountains and city of San Jose. Great location. Only a few blocks from city center. Staff friendly and English speaking. Very helpful with reserving airport transfers at a affordable price. Friendly staff. Would recommend. No complaints.
The customer service and breakfast were excellent! The pool is also nice to enjoy. We stayed in the deluxe room for 96 per night, but it wasn't so deluxe. The room was dated and the bathtub had permanent stains and a ring around it. We asked to see another room, but the bathroom was worse than the one that we was in. I was dissatisfied due to the price we paid.
Staff was unfriendly and did not help answer questions clearly.. The pool bar was closed and the "amenities" are really just available through the country club next door
The Location was excellent. We especially liked the proximity to the Hard Rock Café and the shopping mall. The airport shuttle, the free wifi, complimentary luggage storage and having the breakfast included were the key factors in our decision to book this hotel. We originally booked one night and then a separate one night stay in order to tour the Tortuguero National Park, but due to severe flooding in that area we ended up returning early and checked in a night earlier. The staff was very accommodating and helped us to upgrade to a junior suite so that we could "Dry out" from our adventures. Being able to relax in comfort during our last day in Costa Rica really helped to finish our vacation on a positive note! The hotel was a little dated in it's furnishings and décor. The pool was chilly and had a quite a few leaves in it. The Jacuzzi pool heater was also not working, so it was chilly too. The room (Junior Suite) was nice with plenty of space, but also was a little dated. The Shower that was in the corner Jacuzzi tub was odd, especially because it did not have a curtain or door. Also it was a little awkward to step over the side of the deep tub to get in and out of the shower.
We just stayed for one night, but it was a great stay. The staff were extreamly helpful in getting us organized to fly out the next morning. I LOVE that they have their own IN-HOUSE taxi service. Makes getting out much more stress and hassle free. I wish I would have known that prior as we probably would have gone downtown. As it was, we just went to the Harly Davidson Shop via taxi. I love that the Hard Rock cafe is in the same parking lot (don't eat there though) and the mall is just across the highway (there is an over the freeway walk just down from the hotel). I HIGHLY recommend eating in the hotel at the Quattro (sorry about the spelling, but I have already tossed my receipt) It was really much better quality for the money compared to the Hard Rock food (yuck and high with poor service).
The room was spacious and clean. Good A/C The breakfast was vry good and freshly made. The staff is always helpful and the grounds are well maintained. We really like eating at the Kapanese restauarant Sakura
Stayed on 2 Saturdays a week apart. Big Parties and Events going on. Our room was too close to the action. Last night there was an event like senior prom. Kids running through the halls yelling. Nothing seemed to be done to curb the noise. When we finally left after no sleep at 5am, the party goers were still going strong. Front Desk didn't seem too interested in resolving either.
this is a perfect place to spend a night after getting off a plane.
Hotel a\was very clean and comfortable. Restaurants were excellent. Staff was very helpful for us non-Spanish speaking guests. Hotel is located not far from the airport and across the highway from a shopping center. Steam Iron did not work.
our room smelled terribly of mold and mildew. We wanted to eat breakfast but had to walk quite a ways to a bridge in order to cross a very busy highway to find a restaurant that was open. We chose this hotel for its free airport shuttle, but the shuttle operated after 5:00 AM and we needed to be at the airport before 5:00 AM to catch our 7:00 SM flight. We won't be staying there again! I also had to meet someone in the lobby and we both sat there sweating because the lobby was not air conditioned.
The spa The wind
I was very happily surprised by service: at frontdesk, at restaurants, event organization overall... everyone willing to help, and very friendly. A couple of highlights: the sushi restaurant is very good quality and reasonable prices...the beds are very comfortable...\nThe hotel is also strategically located close to all hotspots in town, the Escazu and Santa Ana areas...I highly recommend it!\n
My son gave his Mother and I a trip to Costa Rica for our 50th anniversary present. We started out at the Real Intercontinental. As a former Pan Am employee, who frequented the Intercontinental Hotels (then owned and operated by Pan Am), I can say with certainty.......the Real has maintained the class and luxury that I.H. was always known for. The maintenance is excellent; the sevice impeccable; and the acommodations luxurious. Not to mention excellent cuisine in the restuarants. We enjoyed every minute of our stay. Thank you to the management and staff of the Real Intercontinental, San Jose, Costa Rica. James A. & Norma Byers
We stayed overnight after flying in late and left after lunch the next day. This place is not that close to the airport and the most direct way there involves some winding around back roads. So you either will get charged by the taxi to go all the way into San Jose and back out on the highway or you see some local scenery that will make you worry the driver is trying to rip you off. Price is reasonable by US standards but a little high compared to other options in the area. Figure in the price of the taxi and relative distance from airport and downtown. It is located next to a big mall and business area, but that was not why we were visiting CR. The room was fine. Comfortable and all the usual amenities of a nicer hotel. Unfortunately, smoking is allowed in the open lobby, so smoke permeates to the upper floors. Water is generally safe to drink in CR, but just to remind you, there is a little sign in the bathroom that tells you they filter the water. No need to pay for the bottled wa...
This is a great hotel with a beautiful lobby, very comfortable guest rooms and a good selection of restaurants. The staff was very quick to respond. My only complaint is that it could be anywhere in the world; it doesn't have any local Costa Rican flavor.
I was amazed last week during the inauguration of the new Club Tower at the InterContinental Costa Rica. The rooms are beautiful and luxurious and the spa is just wonderful. The new gym is unique. You will not find something similar in Costa Rica. I am looking forward for my next trip to stay in one of the new rooms. Congratulations!!!
This is a beautiful hotel with an extremly relaxing and luxurious pool setting. We used all the amenities including the gym, pools, spa and restaurants. The waiters, waitresses and spa employees were the nicest I think I've ever encountered at a hotel. Their professional and friendly service continued all week long! Which is why we were extremly shocked to witness the unprofessional and unaccomodating managment staff. We had to wait 2 hours for our room to be ready even though they gave us a specific check in time. Then for the 11:30am scheduled checkout they called us at 6:00am becuase they could not run our credit card on the restaurant tabs (we prepaid for the hotel). That was frustrating being woken up on our last day of vacation when we had a long day of travel ahead of us. Lastly, my husband stepped out of a restaurant to speak to a manager because the table next to us had a child that was standing next to us scream singing and pounding thier feet dancing along with the father. I...
The price for one night was amazing, and the location to the airport was really convenient. If I had a layover in San Jose - Alajuela I would definitely stay there again. Continental Breakfast was not included with the deal I got on Kayak.
Location, close to the airport and has restaurants available for those arriving in the evening
Everything about the hotel was just perfect. It was right down the street from airport and the shuttle takes you there every 30 minutes. I had family staying on another floor and the elevator only allows you to go to your floor. Good security but too good I guess
Close to airport, affordable, queen-sized beds, big enoigh for 4 adults Some of the staff wasn't the friendliest, but no one was rude. They were all informative. No complaints!
Location near the airport is its main advantage. Inside is peaceful, clean, modern, and comfortable. Front desk staff gave some great advice including that we return our rental car the night before our early-morning flight, and that the rental car shuttle would bring us back to the hotel. This was the best idea and greatly simplified our morning of departure. The hotel shuttle to the airport was quick and efficient. The pool is tiny, and tucked away in a back corner. The cafe/restaurant in the lobby is modern and inviting with a great looking menu, however, our waitress was the slowest on the planet. Every step took about 5 times longer than it should have. Even when we finally caught her eye (the place was 90 percent empty at the time), and indicated that we wanted the bill, she took another 10 minutes to finish sorting cutlery before coming over and putting us out of our misery. The food was good, but the service was terrible.
El hotel es.bonito El servicio es pesimo
Very close to the airport and a free shuttle every 1/2 hour. A good first or last night stay. 6-7 restaurants right across the parking lot.
Great time at the hotel. Modern, clean, easy to access from the airport. No complaints at all
Close to airport. Great front desk staff.
The Sheratons transportation service is highly over priced use local cabs . They charge almost double the normal rate for shuttle service The shuttle service is highly over priced and they don't know where they are going
We've stayed here before and things were better then. This time we reserved a crib ahead of time, and when we arrived we were told that the crib is on its way. 30 minutes passed and still no crib and no word from anyone. I called reception again and they said that the crib was not coming anymore since they didn't have one for us anymore. They didn't offer any solutions, just said no crib. I asked if there is a small bed they could wheel into our room and finally they agreed. Also there were a few blood stains on our bedsheets. Gross. I told all of this to reception when we checked out but they showed no concern.
The hotel staff was excellent with communication and accommodating my needs. The rooms were spacious, spotless, and well stocked with necessary items. The hotel is a bit secluded and not within walking distance of anywhere, really.
I have enjoyed staying there for the last 3 years and will continue staying there I enjoy the Casino and the staff there I don't have anything to say that I didn't enjoy
Decor and art work is very upscale, great price, exceptional clean and modern. The bathroom has glassware not paper or plastic cups, blow dryer and nice towels. The coffee for a hotel was phenomenal. The bed was extremely comfortable. Was very quiet, and TV had great chanel options for English speaking and sports. The breakfast was outstanding. No transferse available. I needed a transfer. No microwave or bath robe. But didn't need it anyway.
Amazing service, greeted us with fruit juice and snacks. Front desk was so helpful and kind. Will definitely stay here again.
The whole hotel was very clean and staff were friendly. The restaurant was delicious for breakfast.
Top notch staff in the hotel and restaurant. The art is simply beautiful and the facilities are brand new and luxurious. I think they are setting the pace for luxury in the San Jose area. If you don't drive, which is absolutely frightening in San Jose, you will be limited on things to do around the hotel. But if it's for a couple nights or a meeting this place is very nice!
Located just off the bustling central street, the Hotel Presidente offers refined comfort in their modern-designed hotel. From friendly greeting from the staff to a tasty breakfast, our stay was pleasant from beginning to end. The location allows any traveler to find restaurants and the Teatre Nacional within minutes. For such a modern and refined hotel, we were surprised to find the window would not lock shut! Though we were up high, this "insecurity" may cause anxiety for some; for others, like us, we prefer to have the window open at night. Our bed was also surprisingly hard while among new bathroom facilities when also in a room with new bathroom facilities.
Location was excellent-right on the pedestrian walkway convienient to stores, restaurants, and sights. Breakfast was included and had made to order eggs, and other offerings. Wi-fi was free. Rooms were very comfortable and very clean. Staff was very friendly and helpful.
All of the staff were friendly and helpful and their english was good. Jorge at the front desk was a super star. I'd had some challenges with my room on an earlier/previous stay and then again on my most recent stay so Jorge upgraded me to a suite. But they had remodeling construction going on and the suite was right above the noisy area so Jorge moved me to a nicer suite away from the noise and provided some other comforts to make up for the inconvenience. He really went out of his way to make me comfortable. The complimentary breakfast was excellent and the servers and cooks top notch. Unfortunately the remodeling construction was loud in the mornings if you wanted to sleep in. And although the location was central in San Jose with easy access to shops and taxi's the street noise from vendors yelling sometimes was irritating.
The professional staff was incredible.
Located on a pedestrian street within walking distance to many restaurants and bars. Room faced away from the street and was quiet. Room rate included free secure parking. The front desk staff were pleasant and helpful in pointing out local sites and places to eat.
The atmosphere, the fact that is new and clean. The personnel of the hotel, the food during breakfast. I did not like the streets surrounding the hotel
Don't leave the hotel after dark.
Un maravilloso lugar para alojarse! El personal era servicial, amable y profesional. El hotel estaba muy limpio, y la habitación cumplió todas nuestras expectativas. Servicio de transporte al aeropuerto fue fantástico. El conductor era muy amable y servicial con las maletas y tal. Un fantástico lugar para alojarse!
El hotel era práctico para el aeropuerto, con un personal estupendo y un buen desayuno. La habitación estaba limpia y ordenada. Sin embargo, la ducha necesitaba una actualización y la alcachofa de la ducha no funcionaba correctamente.
Estaba limpio y era cómodo. Muy práctico para el aeropuerto con transporte. Restaurantes cerca.
Staff was friendly and easy to work with. Included breakfast was very good. Room felt old and dirty. Bed was very uncomfortable. There was no hot water in the shower. Very disappointed with this place.
This hotel has everything you need and is located in the middle of san Jose with easy access to transportation and all the downtown museums.
I love the location. The breakfast in the morning was fantastic. And the room was very clean. Our room didn't have a window. Just a glass door leading to a shaft.
The hotel is pretty central to everything. The staff is helpful. The room wa clean.
Great front desk staff,(especially Christopher). Great walking location, such as, sight seeing around downtown, restaurants, shopping areas, and taxies was right there for your quick convenience, and even the city bus. Great breakfast every morning. I loved the place and look forward to returning soon. The beds was a little hard, however it didn't stop me from sleeping.
Very good hotel + friendly staff + spacious rooms + comfortable beds + great location + free breakfast = awesome
I liked he location. The fact that you could hear a conversation four rooms away.