Very nice spread for breakfast and lunch. I stayed at the Grand Hyatt Istanbul for business. Upon arriving at the hotel, I learned that the hotel had incorrectly booked my reservation for two extra days at the business rate (I had booked 2 days at a lower rate, as I would be staying for leisure and did not want to pay the higher rate paid by my employer). Rather than fixing this, I was told to deal with it with my agency, even though I had a copy of the email confirming the length of my stay. For a 5-star hotel, this is an okay option--nothing special compared to others in the city. Most of their hotel staff are nice, but many (especially reservation and reception staff) are fairly complacent and could use a refresher on etiquette and courtesy.
Our hotel was large and spacious with nice view and one of the best bathrooms I have seen in a hotel yet... Completely recommend.
Everything was class act. Staff, luggage storage, room, cleanliness. Gym
Location, Services , Landscape, hospitality, Gym , rooms, food
Exceptionally helpful and polite staff. We arrived during the recent demonstrations and the staff went above and beyond to ensure we arrived at the hotel safely. Food at the restaurant the best we ate in Turkey. The combination of fresh boutique hotel style and staff attitude make this a place that would excel in any city. Nothing.
hopeless service... very bad interiors..overrated highly priced..noone answers calls
Away from tourist areas; not far from good local food shops. Staff are very efficient and attentive. The limitations applied to the internet were very annoying. The connection worked very well but obviously you apply certain restrictions to avoid downloads - this limit is set too low for normal business use. It meant quite limited access to business emails.
the elevators were punctual, there is very little positive to say about this hotel. The staff spoke very little English, the bathrooms were outdated and mold was on the tub walls, absolutely no chance of an iron and board in the room or extra hangers, light bulbs in foyer for elevator were burned out the entire visit, the outdoor pool was closed on a hot Sept afternoon, the location is not close to anything, in a bad area,cannot walk about outside. the internet was not working most of the time, One had to beg to get instant coffee brought to the room. Check out took a long time because they had to make sure you hadn't taken anything from the minibar. Prices for beer were outrages at $10. a glass, and it was bad Turkish beer only. This is not an exaggeration.
I was attending an international conference at the hotel. The hotel reception desk was poorly staffed for a lare event and very few employees could communicate in English.
we can communicate in English.The staff are always smiling and friendly which makes you feel at home.I liked the breakfast it was tasteful.the jim is good as well.Even you can find TV channels in arabic and in english. I think that the level of cleanliness should be higher.
Su ubicación en un barrio muy bonito, lleno de cafés, la habitación muy amplia, camas cómodas,personal atento. El precio del desayuno, horrorosamente alto.
Que solo fueron 4 diss El aire acondicionado no funciono un día, otro no tuve agua caliente para ducharme y la carta de bebidas era nula, solo había una Ginebra.
La habitación El ruido del patio interior
la habitacion, el trato del personal
las instalaciones y el diseño del hotel. servicio muy frio, y mucho ruido en las habitaciones procedente de unas obras en un edificio de enfrente y que empezaban por la noche, no pude dormir, creanme algo surrealista.
Istanbul . El desayuno muy caro .
El hotel es un bonito boutique hotel pero el servicio es pesimo y nuestra estadia fue la peor que he tenido en mi vida, me arruino le viaje a Istanbul. El bar es un area agradable.
Ubicacion, servicio, internacional No
Las instalaciones son excelentes y el trato del personal muy amable. No hablan español. Vistas sobre el Bosforo expectaculares.
Excelente servicio. Habitaciones amplias y muy cofortables. No esta situado en el centro historico pero buenas comunicaciones. Tranvia a cinco minutos con paradas en todos los sitios de interes turistico. A cinco minutos de Beyoglu y calle Isitlal, ideal para pasear com muchos restaurantes.
REalmente lapasamos muy bien elpersonal super atento las habitaciones realmente limpias un trato preferencial.
the rooms are modern,spacious and comfy
Nice Hotel - great rooms Taxi drivers do not know the place - difficult to explain how to get there as Taxi drivers do not speak English
The reception and the restaurant is well done in design and service and amenities. The spa room is amazing, and the staff are the best trained as I have witness I was shock when I was charged the bill at the time of booking, I thought the practise is to charge when I check out. This is very unacceptable.
Prime location - worm welcome- free wifi- friendly stuff - helpful people Thay need to take care of some breakfast food and wash
- nice room- free internet access- nice location lack of bathroom amenities (shampoo, shower gel, toilet paper) - no towels hanger in the bathroom - no hot water in the bathroom the night we arrived, limited choice at breakfast and poor variety- nice DVD player in room but no DVDs available at the reception desk- Air con a bit noisy- couldn't get any snack at 9 pm, kitchen was already closed- no room service available at night- poor recommendation from staff for sight seeing, restaurants... etc. - poor responsiveness of staff when asked for advice
Please write at least 15 words
Hotel was in a nice area, with plenty of good restaurants close by and was definitely the cleaner and more trendy part of town. Hotel staff were polite and service was attentive.
Execelent,just only breakfast very poor Very poor breakfast.
I like the staff and the design of the rooms I have booked king deluxe room but was upgraded to suite when I arrive because I ask for twin beds which is not available in rooms the lobby was small and have the breakfast buffet too
The service as well as the location which was near the high end boutiques. The small bathroom and the fact that there were no other facilities like sauna or a large gym inside the hotel