We were given a small room on the eighth floor right by the elevator. The HVAC system ran all night. It went from cold to hot all night. The noise level from the unit was unbearable. The desk staff apologized and nothing else despite the very obvious sign that says if I'm not happy they will fix it. I had to point this out to her before she offered any sort of compensation. For that one night I received free valet parking...Thanks...
Close to Northwestern University Long drive to Chicago destinations
My wife and I, and our 2 kids under 3 in Chicago for a family reunion. I selected this location, as I'm familiar with the Evanston area, and the price was reasonable. Wow. More than reasonable, for the room, the view, and the helpful staff. Great stay! Everything was satisfactory.
beautiful facility and great location the place has been updated and is attractive, but the bathrooms are like stepping in an airline bathroom and the AC/heat unit puts out some noise
Had issues with wifi and they were not really addressed.
Restaurant staff and location Noisy imposible to sleep , hotel offers ears plugs?? We change rooms 3 times , all noisy. Try a front bedroom perhaps you escape from the air conditioning noise.
Overall the location was great We were there on a holiday weekend so pricing was higher than the standard rate. The rooms were much smaller than i expected, especially for the star rating of the hotel and the price we paid. If i had to do it over again, i would stay somewhere cheaper as it wasn't nice enough to warrant the cost. The AC was also very "hot and cold" and turn off on itself in the middle of the night causing an uncomfortable sleep.
Place is well located, staff great, well kept but old, bathroom micro size
Great location. Wonderful, friendly staff. Very clean and comfortable. Because parking is at a premium in that area of Evanston, we had to valet park and it's expensive.
loved that everything was within for the most part in walking distance That you still had to pay for parking when you stayed at hotel and had to pay for three days when only stayed two.
Su ibicación, facolidad de acceso y comodidad de la habitación. Todo me pareció bien.
Que estaba en el mismo aeropuerto. Sus servicios e instalaciones. La relación Calidad/Precio. Si no tienes que coger un avión al día siguiente está bastante lejos de la ciudad.
Su accesibilidad al transporte público. Las camas, realmente descansé. Fue poco el tiempo, realmente no hubo nada que me molestara.
accesibilidad, facilidad y sensacion de libertad y lo elegi por su ubicacion y precio no
El hotel es correcto. Lo mejor es la ubicación, es muy útil si tienes que coger un vuelo a primera hora de la mañana ya que se encuentra prácticamente integrado en el aeropuerto. Todo lo "extra" es pagando, para mi gusto es un hotel caro... aunque conveniente por su situación.
Maravillosa ubicación No, todo estuvo bien
muy bueno no
Gran bar con happy hour y una comida excelente. Servicio de traslado al aeropuerto. Habitaciones limpias y cómodas. La ubicación del aparcamiento es de difícil acceso una vez llegas y has hecho el check-in.
Gran relación calidad-precio para una habitación tranquila y moderna. El personal era muy agradable. Nos dejaron registrarnos al mediodía. Red bar tiene buena comida y aperitivos. Las obras fuera de la entrada del hotel eran una monstruosidad.
Architectural gem! Beautifully restored and maintained with obvious care. The amenities are wonderful and the public spaces are impressive. We liked the frig that had juice, sodas, and cheese available at all times. Only that there isn't much shaded space on the deck area. But that's minor.
An attractive hotel. The front porch offers a pleasant place to dine and relax.The breakfast has a wide menu choice. Parking at a nearby city garage is handy and free! The downtown location is its best asset! The room is a bit small and needs some updating.
Older than old. No updates or upkeep. Scary, not charming,
Quaint, clean, convenient
It is extremely well-priced. It is quiet, clean, with courteous staff. It is walking distance to Evanston business/shopping district and Northwestern University. The room was a little shabby and the bed's mattress was clearly old.
The staff is terrific! Complimentary breakfast (great selection), free parking, great location. Hotel is a little dated.
This guest did not leave comments about this hotel.
Quiet and located in a beautiful suburb near ChicagoStaff was very friendly Parking was great Shower was very small.
Excellent location. Nice view. Comfortable room which was smallish but not crowded. Real closets. Although the shower stall was small, the shower head was mounted high, which I like because I am tall and which is often not the case. The beds were very comfortable, but they were pretty short. There was some noise from other rooms, but it wasn't out of the ordinary.
Older building, but that added to its vintage charm. Room was clean, warm, cozy, and well-stocked with amenities. Staff were very friendly. I didn't use the laundry room, but it's convenient that there is one available.
Very charming. Nestled in a quaint neighborhood.
Not impressed with charging to register early. And never have had a 4 pm register time.
Newly remodeled, clean hotel; staff is very polite and proffesional. Stayed there over 30 times in the last 2 yrs, and will definitely do it again
Location Kayaks assistance View Bed was not comfortable and sheets were so stiff you could hear them across the room with the slightest movement. Idk, maybe that's why bed was uncomfortable. Weddings being held at hotel had loud intoxicated guests roaming halls all nite.
Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel
We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.
Nothing much Pay to park even though it was that far from city, bad bathroom, no complementary breakfast
Nicely appointed room; very good about late check in despite being busy (~2am). I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.
I had an all around great stay. Great location for traveling, shuttle service, shopping and eating out but also the restaurants in house. But two things I would look into I stayed the 12/18-19 and as I was waiting for the shuttle around 430 am a drunk guest was vomiting in front of the doors, spitting on the walk mat, and just being ridiculous but i seen staff members walk right by him and do nothing. Being in the industry I would have thought to get this guy away from guests whether by using security or simply asking him if he needed help. It was disgusting having to see him vomit and spit then smell it while waiting for shuttle services.
Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.
Didn't attend due to not being able to get to the hotel. Contacted Loews and cancelled the reservation without any issues, but the booking agency decided that it was within their no cancellation period, so still charged. If the hotel refunds, I fail to understand why the agency still charges?
The staff was extremely friendly, the hotel looked great and the parking garage was great for us to leave our vehicle during our trip.
Very comfortable and convenient stay. Multiple options for parking, including a public garage attached by a covered walkway for $13 a night. If you will be coming and going a lot throughout your stay, they validate your parking so you don't pay above the $13 a day. We also thought that the small snack and sundries area was surprisingly well stocked with a good variety of food, drinks and toiletries, including microwavable dinners, salads and beer. We found it to be a good resource in a pinch. We did not stay long (24 hours) and were very busy during our stay there so we did not get too much time to explore the area, but it appeared to have a lot of nice shops and decent eateries within walking distance. On Saturday we woke up to see out our window that a huge farmers market had set up right across the street. We were bummed we did not have time to explore that but it looked excellent. Breakfast not included for price of room, but there is a typical continental breakfast type deal.
coffee refrigerator microwave shower head quiet parking was $8.00 20-25 minute drive from downtown price
The staff were friendly and prompt with everything. Breakfast buffet was awesome! The bed was so uncomfortable I wanted to die. It was like a giant slab of marble with the lamest excuse for a blanket.
The location and staff were great. Room was good with the exception of the shower. The shower
I liked how friendly the staff were, even down to the maintenance guy we talked to in the elevator. Checking in and out was very speedy. Very nice hotel inside. Didn't like how I had to pay $24.00 just to park at a hotel I was staying at. Also food was very expensive, but guess that comes with being in a big city.
it was clean in spite the fact our reservation was for 3adults + a child, both days we received only two cups even when more were requested including a tip
Bussines oriented only
While we were there.... the pool was "out of order" .we were told we could go across the street to use neighbor hotels pool..... not real convieniet on Dec 23. ..... ice maker did not work on 4th floor, Wi-if did not function .... rooms were clean , but otherwise disappointing
Clean. Quiet room. Nice bathroom. Near the Rosemont entertainment district. Self park should be free with validation. Paid $24
Having to pay for parking, Internet and continental breakfast. Every hotel I've ever stayed at its always been complimentary. There was a pic of a hot tub in there description, butt when we got there, there was no hot tub .
Beds were nice and comfy, breakfast was great, and he restaurants had great choices Tv service needed better service and channel options. Takes 5 seconds to change a channel
The Chicago Fire Oven and Staff were extremely great. Anything that we needed was handled right away! I wasn't really sure why we had to pay an additional fee for parking... they should just tack that on to the overall total of your stay.
It is a very clean place. The crew is extremely friendly and I enjoyed the stay. The have a pool and a gym. The front desk remembered my name (even though it was a very short stay) and offered me to join their club and gather points, which was nice. On the not so good side of things it seemed like you're being charged for everything. The parking costs $25, there is no breakfast included and there is only so much wi fi you could use before being charged as well.
I liked that the rooms and the pool areas was clean. I didn't like that I booked a room with this particular hotel me baths in advance and I was giving one of the poorest selections of rooms in my opinion! I was on the second floor of the hotel with no window view and it was extremely humid in the room even after I adjusted the temperature on the thermostat time after time. I would say the real reason why I was giving such a poor section in room choice but I'll just leave at this!
I enjoyed the hotel. It was large and stood out. The rooms were moderate in size. Decent bathroom. Safe in the room was a plus. There was food crumbs under the hide a bed/couch. The parking cost is outrageous. Not only did you have to remember your room key but your parking pass to get out. This was definitely the down fall for me.
The Inn has charm and fits in with a visit to the Chicago area.
The whole experience was very nice. I loved the antiques.
Awesome staff, nice old furnishings, beautiful parlor and library and good value. The beds could be a bit newer, and if you like all the mod cons, don't stay at this hotel, it is charmingly vintage.
I loved this place! I want to come back. It is a unique property - VERY clean and comfortable. It is special and not a cookie-cutter mundane chain motel. It is a 1920's historical women's club now welcoming hotel guests. It has all the historical charm - NOT gutted and remodeled - so it may not be everyone's choice. I really liked the distinction and the VERY friendly staff. I liked it completely and I like an unusual and special experience off the beaten track.
They had a nice friendly dog and he added a nice homey touch to the stay.
It was in the center of the city and close to everything The remote control of the TV set was not working and was never fixed during my 3 day stay. The breakfast (though it is advertised as bed and breakfast) was lousy (cereal and cold boiled eggs!!)
Stayed here for two nights while visiting Northwestern for a speaking engagement. Hotel was ideally located, a good value, and appealing in a quirky way. Staff was extremely helpful/friendly. The continental breakfast is mediocre.
Everyone we dealt with went out of their way to make sure we were all amen care of The hotel, being a block away from a playground, needs to be more child friendly. There were glass jars on low shelves in the breakfast dining room area and the a/c untits and microwaves are at the level/height where kids can do some damage! it would also be great to have a ramp at the entrance instead of a small wheelchair lift.
With in close proximity to the train. Very nice area! $18 a night to park! After spending $200 a night outside of down town Chicago! This is a bit excessive!
Habitaciones amplias y limpias. Recomendaría el restaurante, aunque no son baratos. La sala de ejercicio estaba bien equipada. Cargo por el servicio de Internet
confortable, limpio y accesible al aeropuerto
Correcto, similar a otros hoteles Sheraton de aeropuertos.
El tañamo de la habitacion Las habitaciones estan un poco anticuadas y necesitan actualizar el mobiliario
Espacioso y limpio
El servicio de transporte del aeropuerto al hotel y al servicio de rentacar Nos dieron una habitacion con el bano averiado pero fue solucionado rapidamente
Hay ruido, habitaciones grandes, limpias, cómodas, el personal es amable. El aire acondicionado era ruidoso
Deben mejorar lo concerniente a llamadas internacionales El no poder realizar llamadas internacionales
En relación al precio: buen servicio,desayuno de buena calidad,servicio del shuttle aeropuert-hotel y hotel-estación de metro muy buenos,habitación muy cómoda y espaciosa. El hotel no tiene personal multilingüe, cuando hay que comunicarse al call center,no hay atención en español, solo en ingles.
Hotel completamente no fumador - relacion precio calidad
La cama parecía limpia. Había un ventilador en el baño que no pude apagar, funcionó toda la noche, así que no pude dormir. Ninguna lista de canales de tv, instrucciones de wifi o seguridad. Recepción de televisión era terrible en todos los canales. Máquinas expendedoras vacías en varias plantas. El personal era lento y desagradable.
Único, limpio, y a un precio estupendo para una noche. Tarifa de aparcamiento escandalosa, limpieza típica de mesa de billar
Tuvimos que viajar con nuestro perro y no tuvieron problemas con que la tuviéramos en el hotel. Llamamos con antelación. Un poco más de espacio.
It was in a fantastic location. We could walk almost anywhere from where we were staying. Spacious room with nice amenities. Surprisingly quiet stay despite the fact it was during the weekend of Chicago Comic Con. And the service was good as well. Overall, a nice, comfortable hotel, but nothing super special. As the same with everyone else, parking really takes a toll (pun slightly intended). And I guess, for the price, I expected something just a little nicer. You're mostly paying for the convenient location, which granted, it is. I would stay again but only after exploring other options.
Caught a weekend rate that included breakfast. Very nice. Initial trouble checking in but that may have been a booking.com problem. My middle initial was put in front of my last name so my name did not seem to be in the computer. Fortunately I had my confirmation page with me and they were able to take of me right away.
Treadmills were not in good shape
Quiet location. Clean facilities. Staff were very helpful and accommodating. Good food. Great cookies! No.
Was warmly welcomed with a friendly smile and great service at the front desk...and enjoyed the warm cookie on my way up to my room. The bed was comfortable and had a good night sleep. Wish the parking was free and not confusing when parking. The room was clean, but could be updated with a fresh new look...a little dated.
Clean, king bed, rate was okay. Parking was relatively cheap. Location was poor for getting anywhere, limited food in the area, Starbucks inside hotel was unpredictably open/closed all weekend apparently at random. Internet was expensive, and I had to pay $12.95 per day per device, so my wife and I had two phones and two iPads, very expensive, so limited connectivity. Parking was only relatively cheap if you didn't use your car all weekend; hardly anything in walking distance, so cab or pay double for parking to take your car anywhere. Location very difficult to access from freeway; you have to drive past restricted exit, get off, turn around, get back on, drive back to hotel exit. We will not stay there again.
The hotel, staff, and location are great. But for the second year in a row on a Saturday night the fire alarms went off in the very early morning evacuating the guests. So in a good hotel we failed to get a good nights sleep.
Comfortable bed. Good buffet breakfast. Convenient for the conference centre. Pool Not really. Of its kind it was good.
The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful. More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.
All in all a great experience. If you're wanting a hotel close to the airport this is great, it's not really close to anything else. Breakfast wasn't included and I think at the price it should have been. Besides that, I enjoyed my stay very much.
The location near the airport was the only thing that I liked about the hotel The service, the noice, the upkeep, the housekeeping
Location was perfect to catch a train to Chicago. Staff was friendly and very helpful. Late night food in the lounge was very good. Hot tub wasn't even bath water warm and the pool was cold. We found used soap on the bathroom counter when we checked in. We had to pay two days of parking because we went over 24 hours. Since the hotel suggests parking early and taking the train into Chicago, it would have been nice to get some validation for part of the parking time. They told us there would be additional charges if we parked and left for a while then parked again, but no warning about going over 24 hours of continuous parking.
la ubicacion y la tranquilidad el que no tiene servicio de comida, y en el pasillo del piso que me toco tenia un olor desagradable, no tenia botellas de agua en la habitacion, sin refribar, ni micro
Ubicacion muy bueno con relacion a la ciudad de Chicago y suburbios con excellente comunicacion por transporte publico a cualquier lugar. Barrio muy tranquilo para disfrutar de paseos, compra y salidas nocturnas, todo a pasos del Hotel El servicio de limpieza are un poco insistente a la hora de quere entrar a la habitacion a limpiar aun cuando nos encontramos en el.
Era el único hotel con espacio para la fecha que necesitaba. A pesar de su lejanía con el centro de chicago el tren está a dos cuadras y la zona es bonita El olor....
El personal debería ser mas amable El internet es muy lento e inestable
Hotel tranquilo; limpio y el precio. Un poco anticuado.
la ubicacion y confort de sus instalaciones es buena relacion precio calidad
La localizacion. Lo bien situado de las vias y estaciones del metro No. todo estuvo bien.
Internet gratis Servicio