Had issues with wifi and they were not really addressed.
My wife and I, and our 2 kids under 3 in Chicago for a family reunion. I selected this location, as I'm familiar with the Evanston area, and the price was reasonable. Wow. More than reasonable, for the room, the view, and the helpful staff. Great stay! Everything was satisfactory.
Place is well located, staff great, well kept but old, bathroom micro size
loved that everything was within for the most part in walking distance That you still had to pay for parking when you stayed at hotel and had to pay for three days when only stayed two.
Great location. Wonderful, friendly staff. Very clean and comfortable. Because parking is at a premium in that area of Evanston, we had to valet park and it's expensive.
beautiful facility and great location the place has been updated and is attractive, but the bathrooms are like stepping in an airline bathroom and the AC/heat unit puts out some noise
We were given a small room on the eighth floor right by the elevator. The HVAC system ran all night. It went from cold to hot all night. The noise level from the unit was unbearable. The desk staff apologized and nothing else despite the very obvious sign that says if I'm not happy they will fix it. I had to point this out to her before she offered any sort of compensation. For that one night I received free valet parking...Thanks...
Restaurant staff and location Noisy imposible to sleep , hotel offers ears plugs?? We change rooms 3 times , all noisy. Try a front bedroom perhaps you escape from the air conditioning noise.
Overall the location was great We were there on a holiday weekend so pricing was higher than the standard rate. The rooms were much smaller than i expected, especially for the star rating of the hotel and the price we paid. If i had to do it over again, i would stay somewhere cheaper as it wasn't nice enough to warrant the cost. The AC was also very "hot and cold" and turn off on itself in the middle of the night causing an uncomfortable sleep.
Close to Northwestern University Long drive to Chicago destinations
la ubicacion y confort de sus instalaciones es buena relacion precio calidad
El personal debería ser mas amable El internet es muy lento e inestable
Era el único hotel con espacio para la fecha que necesitaba. A pesar de su lejanía con el centro de chicago el tren está a dos cuadras y la zona es bonita El olor....
Ubicacion muy bueno con relacion a la ciudad de Chicago y suburbios con excellente comunicacion por transporte publico a cualquier lugar. Barrio muy tranquilo para disfrutar de paseos, compra y salidas nocturnas, todo a pasos del Hotel El servicio de limpieza are un poco insistente a la hora de quere entrar a la habitacion a limpiar aun cuando nos encontramos en el.
La localizacion. Lo bien situado de las vias y estaciones del metro No. todo estuvo bien.
Internet gratis Servicio
Hotel tranquilo; limpio y el precio. Un poco anticuado.
la ubicacion y la tranquilidad el que no tiene servicio de comida, y en el pasillo del piso que me toco tenia un olor desagradable, no tenia botellas de agua en la habitacion, sin refribar, ni micro
coffee refrigerator microwave shower head quiet parking was $8.00 20-25 minute drive from downtown price
The location and staff were great. Room was good with the exception of the shower. The shower
Very comfortable and convenient stay. Multiple options for parking, including a public garage attached by a covered walkway for $13 a night. If you will be coming and going a lot throughout your stay, they validate your parking so you don't pay above the $13 a day. We also thought that the small snack and sundries area was surprisingly well stocked with a good variety of food, drinks and toiletries, including microwavable dinners, salads and beer. We found it to be a good resource in a pinch. We did not stay long (24 hours) and were very busy during our stay there so we did not get too much time to explore the area, but it appeared to have a lot of nice shops and decent eateries within walking distance. On Saturday we woke up to see out our window that a huge farmers market had set up right across the street. We were bummed we did not have time to explore that but it looked excellent. Breakfast not included for price of room, but there is a typical continental breakfast type deal.
The staff were friendly and prompt with everything. Breakfast buffet was awesome! The bed was so uncomfortable I wanted to die. It was like a giant slab of marble with the lamest excuse for a blanket.
The room and its facilities were excellent. staff very helpful and polite
The rooms were extremely clean and well tended, staff was receptive and helpful, and the location was good because the CTA elevated transit line to downtown Chicago was only a few short blocks away. The neighborhood is quite pretty and Lake Michigan parks are only a few blocks away.
The location is spectacular and convenient. I appreciate the costs and the available parking. The continenetal breakfast is cheap and that is the space issue. No real complaint.
I honestly liked nothing there... Smell in the room,the air-condition was smelly too,the bathroom was small and the hotel is too far away from city center.It was too expensive.
Locatione was good. Not far from the Red Line or the 147. Room was comfortable and clean. Staff was friendly. The room was a little loud. Some appliance made horrible noises the whole time.
I liked that it was close to Wrigley Stadium and really easy to get to from the toll road.
I was pleased that there was a refrigerator in the room--much better than ice. A little worn-out.
nice enough breakfast, good coffee a little raggedy
La tranquilidad del hotel es muy importante Atención demasiado seria y poca gente habla español
facilidad de medios de transporte La cuenta del hotel tenía diferente precio al acordado, pero se solucionó facilmente
La cama, el baño, la amabilidad de las recepcionistas y el que tengan las maquinas de venta de hielo y refrescos en cada piso. La poca predisposición de los choferes del shuttle bus para ayudar al pasajero para subir o bajar el equipaje del vehículo. Y desde luego la inexistencia de alguien que ayude con las maletas al ingresar o dejar el hotel.
limpio, la gente amable, completamente diferente a muchos hoteles en Estados Unidos
Precio, calidad de atención, habitaciones. Ubicación.
tranquilo, si lo que buscas es descanso, este es el hotel muy lejos del centro de la ciudad
Rapides en el servicio El restaurante muy mal y muy lento el servicio
Instalaciones muy confortables. Excelente comida en el restaurant.
la amabilidad delpersonal, excepto en el restaurante El servicio del restaurante por la noche. Tardaron 90 mn en hacer unas hamburguesas
espacio de la habitacion, la disposicion del personal, proximidad a la linea de metro y por ende facilidad de acceso al centro de Chicago El servicio de internet, el desayuno buffet
Liked the valet parking, the breakfast that's included, and its location in relation to the Stephenson Convention Center. Comfy bed. Poor service in the tavern, we walked out in anger. Coffee supplied in the rooms was just nasty tasting (Rain Forest French Roast, Yech!)
We liked the location being close to the convention center. The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.
Spent overnight at thew hotel. Good service and helpful staff.
Breakfast Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.
Great location for shopping and restaurants. Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.
The hotel's facilities are excellent. It offers a breakfast as part of the room package that's wonderful; a chef cooks omelettes to order and there are a wide variety of other great breakfast items to add to your plate(s). The hotel's staff was very cordial, however I had a concerning experience with the reservations staff. As is my practice, I called the hotel the day of my arrival (May 23)to confirm my reservation. I was advised that no reservation had been made in my name. The clerk apparently searched for it in a variety of ways, but was unable to locate it. I eventually made another reservation through hotel staff. When I arrived at the hotel for check in, the counter clerk found both resrvations. She kindly canceled the second reservation (without penalty). No one seemed to know why my Booking.Com reservation was not visible (made on May 14) was not found by the hotel staff person I talked with earlier on May 23.
The room, the fact that there was a restaurant,and a breakfast
We loved everything! Mostly, we loved the attitude of the staff. They made us feel welcome and went overboard to be helpful. Didn't like having to leave.
Enjoyable and quiet
Buen hotel junto al aeropuerto y dotado de todos los servicios, el restaurante es fantástico y la piscina cubierta la guinda. Las habitaciones son amplias y cómodas. Totalmente recomendable, esta solo a 10 minutos del aeropuerto, y eso en la ciudad de los atascos se agradece.
The location near the airport was the only thing that I liked about the hotel The service, the noice, the upkeep, the housekeeping
Location was perfect to catch a train to Chicago. Staff was friendly and very helpful. Late night food in the lounge was very good. Hot tub wasn't even bath water warm and the pool was cold. We found used soap on the bathroom counter when we checked in. We had to pay two days of parking because we went over 24 hours. Since the hotel suggests parking early and taking the train into Chicago, it would have been nice to get some validation for part of the parking time. They told us there would be additional charges if we parked and left for a while then parked again, but no warning about going over 24 hours of continuous parking.
Comfortable bed. Good buffet breakfast. Convenient for the conference centre. Pool Not really. Of its kind it was good.
The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful. More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.
All in all a great experience. If you're wanting a hotel close to the airport this is great, it's not really close to anything else. Breakfast wasn't included and I think at the price it should have been. Besides that, I enjoyed my stay very much.
Clean, king bed, rate was okay. Parking was relatively cheap. Location was poor for getting anywhere, limited food in the area, Starbucks inside hotel was unpredictably open/closed all weekend apparently at random. Internet was expensive, and I had to pay $12.95 per day per device, so my wife and I had two phones and two iPads, very expensive, so limited connectivity. Parking was only relatively cheap if you didn't use your car all weekend; hardly anything in walking distance, so cab or pay double for parking to take your car anywhere. Location very difficult to access from freeway; you have to drive past restricted exit, get off, turn around, get back on, drive back to hotel exit. We will not stay there again.
Quiet location. Clean facilities. Staff were very helpful and accommodating. Good food. Great cookies! No.
The hotel, staff, and location are great. But for the second year in a row on a Saturday night the fire alarms went off in the very early morning evacuating the guests. So in a good hotel we failed to get a good nights sleep.
Was warmly welcomed with a friendly smile and great service at the front desk...and enjoyed the warm cookie on my way up to my room. The bed was comfortable and had a good night sleep. Wish the parking was free and not confusing when parking. The room was clean, but could be updated with a fresh new look...a little dated.
It was in a fantastic location. We could walk almost anywhere from where we were staying. Spacious room with nice amenities. Surprisingly quiet stay despite the fact it was during the weekend of Chicago Comic Con. And the service was good as well. Overall, a nice, comfortable hotel, but nothing super special. As the same with everyone else, parking really takes a toll (pun slightly intended). And I guess, for the price, I expected something just a little nicer. You're mostly paying for the convenient location, which granted, it is. I would stay again but only after exploring other options.
Caught a weekend rate that included breakfast. Very nice. Initial trouble checking in but that may have been a booking.com problem. My middle initial was put in front of my last name so my name did not seem to be in the computer. Fortunately I had my confirmation page with me and they were able to take of me right away.
Treadmills were not in good shape
pool was nice, as was the work out space, staff was super nice and friendly especially the cleaning ladies, the place was very clean and professional. there wasnt a fridge or anything in the room so we were not able to store any cold food and what not for the whole weekend we were there and the whole paying for your parking gets kind of annoying
Close to airport, clean and a good buffet breakfast.
Next to the train station Had to go through about 7 tolls to get to it Did not tell me i had to pay for parking (took money out of my account) Did not tell me i had fees for internet Took out a deposit without telling me for the room (its been two weeks, still have not received it yet) Took an additional $30 out of my account without tell me Tried to call the hotel, would not help me.
When I first walked in, the finishings and decor were much nicer...bordering swanky...than I expected. The 11th floor lounge was also a surprise with the various offerings of drinks and eats. It was also busy with travelers, which meant the draw for this lounge was better than most hotel "lounges". The only negative was the wait time in the restaurant when we wanted to get a late afternoon snack.
Rooms were better than expected, comfortable bed and pillows. Starbucks in the lobby! Breakfast buffet was excellent with lots of selection. Location and shuttle service very convenient to OHare. Shuttle was late the morning of our departure.
Shuttle picks you up from O'Hare and takes you directly to the hotel; the shuttle picks up and leaves every 20 minutes. The room was very clean and comfortable. Breakfast was included and was excellent. Staff weren't very professional, seemed disorganized and didn't strive to provide high customer service. This was most apparent at the front desk. We had 3 adults in the room which was stated on the reservation but only 2 breakfast vouchers. Rooms were difficult to navigate to, very confusing layout of hotel.
Staff was approachable, friendly, helpful, and watchful of safety. Exorbitent parking fees, ridiculous additional fees upon arriving and unforgiving entitlement to added charges. When booking online, it should be stated outright just how significant the fees will be. (The fees were nearly the cost of another nights stay).
It was close to the train, rooms were nice and very comfortable.
Clean. Quiet room. Nice bathroom. Near the Rosemont entertainment district. Self park should be free with validation. Paid $24
I liked how friendly the staff were, even down to the maintenance guy we talked to in the elevator. Checking in and out was very speedy. Very nice hotel inside. Didn't like how I had to pay $24.00 just to park at a hotel I was staying at. Also food was very expensive, but guess that comes with being in a big city.
it was clean in spite the fact our reservation was for 3adults + a child, both days we received only two cups even when more were requested including a tip
I liked that the rooms and the pool areas was clean. I didn't like that I booked a room with this particular hotel me baths in advance and I was giving one of the poorest selections of rooms in my opinion! I was on the second floor of the hotel with no window view and it was extremely humid in the room even after I adjusted the temperature on the thermostat time after time. I would say the real reason why I was giving such a poor section in room choice but I'll just leave at this!
Having to pay for parking, Internet and continental breakfast. Every hotel I've ever stayed at its always been complimentary. There was a pic of a hot tub in there description, butt when we got there, there was no hot tub .
Bussines oriented only
I enjoyed the hotel. It was large and stood out. The rooms were moderate in size. Decent bathroom. Safe in the room was a plus. There was food crumbs under the hide a bed/couch. The parking cost is outrageous. Not only did you have to remember your room key but your parking pass to get out. This was definitely the down fall for me.
It is a very clean place. The crew is extremely friendly and I enjoyed the stay. The have a pool and a gym. The front desk remembered my name (even though it was a very short stay) and offered me to join their club and gather points, which was nice. On the not so good side of things it seemed like you're being charged for everything. The parking costs $25, there is no breakfast included and there is only so much wi fi you could use before being charged as well.
Beds were nice and comfy, breakfast was great, and he restaurants had great choices Tv service needed better service and channel options. Takes 5 seconds to change a channel
Close to the convention center. Very very dusty, the only plug by the bed was behind the bed. I felt very dirty just touching the outlet.
The Chicago Fire Oven and Staff were extremely great. Anything that we needed was handled right away! I wasn't really sure why we had to pay an additional fee for parking... they should just tack that on to the overall total of your stay.
Gran bar con happy hour y una comida excelente. Servicio de traslado al aeropuerto. Habitaciones limpias y cómodas. La ubicación del aparcamiento es de difícil acceso una vez llegas y has hecho el check-in.
muy bueno no
Gran relación calidad-precio para una habitación tranquila y moderna. El personal era muy agradable. Nos dejaron registrarnos al mediodía. Red bar tiene buena comida y aperitivos. Las obras fuera de la entrada del hotel eran una monstruosidad.
Espacioso y limpio
confortable, limpio y accesible al aeropuerto
Habitaciones amplias y limpias. Recomendaría el restaurante, aunque no son baratos. La sala de ejercicio estaba bien equipada. Cargo por el servicio de Internet
Correcto, similar a otros hoteles Sheraton de aeropuertos.
El tañamo de la habitacion Las habitaciones estan un poco anticuadas y necesitan actualizar el mobiliario
Su accesibilidad al transporte público. Las camas, realmente descansé. Fue poco el tiempo, realmente no hubo nada que me molestara.
El hotel es correcto. Lo mejor es la ubicación, es muy útil si tienes que coger un vuelo a primera hora de la mañana ya que se encuentra prácticamente integrado en el aeropuerto. Todo lo "extra" es pagando, para mi gusto es un hotel caro... aunque conveniente por su situación.
Maravillosa ubicación No, todo estuvo bien
Su ibicación, facolidad de acceso y comodidad de la habitación. Todo me pareció bien.
accesibilidad, facilidad y sensacion de libertad y lo elegi por su ubicacion y precio no
Que estaba en el mismo aeropuerto. Sus servicios e instalaciones. La relación Calidad/Precio. Si no tienes que coger un avión al día siguiente está bastante lejos de la ciudad.
Shower, bed, very comfortable and luxurious. Accommodated my request to stay in a quiet room. Planes flying overhead is definitely noticeable but not disturbing. The primary purpose of my stay was to have a stress free location to have lunch during the break period of an exam I was taking at a nearby convention center. I arranged to have lunch delivered to my room in the short lunch break I had and despite confirming multiple times that it would be delivered at 11:45 I was very disappointed and panicked to find it wasn't waiting for me. When I arranged the lunch in the morning I was adamant about the delivery time and warned that it was possible I might not be in the room. I was never told this would be a problem. When I called to inquire about the missing lunch, I was told it was against company policy to leave a meal in the room, and they "didn't know who I could have spoken with that would have taken the order". This was truly disappointing because not only was I incredibly stressed (having prepared for this exam for 6 months and needing to return for the afternoon session in less than 30 minutes) but I also felt patronized that I could have fabricated speaking with someone about the topic. I would expect so much more out of a luxury hotel like this. Ultimately they were able to fast track a meal that I ate in about 6 minutes, but were nice enough to not blink in providing me a $70 bill for the food. I returned to the afternoon portion of the exam stressed and flustered when I should could have been calm. I wouldn't have arranged to stay at the hotel if I thought they weren't going to be accommodative of my needs.
Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.
We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.
Parking garage was excellent- last year stayed at Hyatt and had to park in convention center garage because of so many day visitors attending the Salsa exhibition at the Hyatt. Closet only had short hanging space- need long space to hang gown and tux.
Not impressed with charging to register early. And never have had a 4 pm register time.
Nothing much Pay to park even though it was that far from city, bad bathroom, no complementary breakfast
Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel
Nicely appointed room; very good about late check in despite being busy (~2am). I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.
Newly remodeled, clean hotel; staff is very polite and proffesional. Stayed there over 30 times in the last 2 yrs, and will definitely do it again
I had an all around great stay. Great location for traveling, shuttle service, shopping and eating out but also the restaurants in house. But two things I would look into I stayed the 12/18-19 and as I was waiting for the shuttle around 430 am a drunk guest was vomiting in front of the doors, spitting on the walk mat, and just being ridiculous but i seen staff members walk right by him and do nothing. Being in the industry I would have thought to get this guy away from guests whether by using security or simply asking him if he needed help. It was disgusting having to see him vomit and spit then smell it while waiting for shuttle services.
Location Kayaks assistance View Bed was not comfortable and sheets were so stiff you could hear them across the room with the slightest movement. Idk, maybe that's why bed was uncomfortable. Weddings being held at hotel had loud intoxicated guests roaming halls all nite.
Buena atención del personal, Servicio al aeropuerto, Restaurante, Cuarto n° 314 Falta de mantenimiento. Puerta de balcón sin chapa. extractor de baño no funciona. Caminadoras en gimnacio 3 dañadas al igual que puerta de acceso a las caminadoras. Equipo de computo de servicio a clientes malo impresoras y cpu con unidad de usb dañada. Elevador derecho con ruidos en su mecanismo y jaloneo.
habitaciones muy confortables para descansar, internet gratuito, buen precio y excelente ubicación para los fines de mi estancia.