Cleanliness, location, and comfort Concierge staff were good, not great. Hotel was too crowded and loud.
Everything was great except the valet took forever & they almost had our car lost.
As always our stay was very satisfying. We love this hotel and it's amenities. The staff are excellent and the guest services, pool, bars and restaurants top notch. Though all of this satisfaction does not come for free. We look forward to our next stay in September. If you are a select guest member make sure to book your stay directly with the hotel. If you book through a third party you cannot cancel your reservation or receive credit for your stay.
Not in Sundance Square as advertised
Beds were comfortable and the price was great!
The rate. 1. Bugs/roaches 2. Internet was not active 3. Outlets were not accessible 4. Hot water facet in the tub would not turn off 5. Not clean and dated.
Location All other things then hotel location
It is very close to the convention center. Only two out of four lights worked, plus many of the lights were burned out outside. The door looked like it had been kicked in before. No pools, still. Plus one night there was no one at the desk, just a sign that said sorry no one is available. Only one ice machine on the fifth floor worked.
Convenient location in relation to the Ft. Worth Convention center. Door to each room faces outside; being downtown this is somewhat risky and also exposes you to consistent obnoxious noises through all hours of the night. Make sure and bring ear plugs. Free wi fi is intermittent at best. Bring a cat 5 cable with you.