La amabilidad del personal
Servicio y atencion Esta un poco alejado del centro
El servicio del personal es estupendo, al extremo. todos estan perfectamente entrenados para servir a los huespedes.
De viaje de negocios en feria de canton ubicado cerca , el desayuno fatal , ubicacion lejos de ciudad pero cerca de pazhou , El desayuno , huele a puero Chino
Servicio gratis de transporte al canton fair, buena sala de masajes. Un poco retirado de la ciudad y no hay estacion de metro cerca
El servicio Se ofrece traslado del y al aeropùerto pero no se aclara que hay que pagarlo ni cunato sale
Nada. Lleno de olor a cigarrillo, nadie habla nada que no sea mandarín, las habitaciones cargadas de cosas poco utilitarias y con aspecto viejo y desprolijo.La zona donde se encuentra es espantosa No respetaron el precio de la reserva y después de intentar de que alguien comprendiera "algo " de inglés, tuvimos que pagar lo que elos quisieron porque de lo contrario perdíamos el vuelo de regreso.
la buena disposición del personal y la esmerada higiene el personal debería poder comunicarse en inglés con más fluidez por ser 5 estrellas e internacional
Very New property , so every thing was clean and fresh It said on your booking.com website about all the facilities , liek Swimming pool ,Spa , sauna etc facilities , but they are still under construction , and besides the rooms , and 2 resturants , one Western and one Chinese nothing is operational .
shuttle bus's to the canton fair. large rooms slow internet, spa not yet open
Decoration and style was nice. Room is bit strange but enjoyable A/C was not cooling well. Talked to the staff but no response. spa still not opened, there are some bad smells from the side of construction. Not a lot of drivers know the hotel easily.
A very Good service a inside businnes corner. They arranged the train tickets Guangzhou-Hong Kong. Pendle bus during the fair to the Kanton Fair. Everything new. Possible Breakfast outside ! The Spa was not ready yet
Really great new Hotel But staff need training ...
traffic and shopping old decoration, old furniture, old equipment, all are not worthy of the room rate
Room upgrade and free bus to the international fair Travel desk wanted 7% to use credit card. Desk staff inflexible
I like the hotel because eventhough they never received the reservation from booking.com: they gave us the room at a good price.
. he food is terrible.....the breakfast is so bad,i was sick one day.I was charged one price leaving and as i was in a hurry didnt check the receipt.they then took another 2ooo aus dollars off my creditcard without my permission....now i have to check who and how they took it.
I requested since booking to stay in the non smoking room, but the staff still put me in the smoking floor. So I requested to move and they move me to the room where smaller and cheaper than the cost I paid. So I denied to take it, finally, they moved me to the non smoking floor in the type of room that I booked. And it's such a waste of time!
nice bath room arrangement in the rosedale room (Floor 26) money exchange limited to 200 USD only
Friendliness of Staff. English Level of the hotel staff was poor. I found it quite difficult to communicate and understand their speech.
shuttle bus to canton fair. bus stop to HK. food is convenient at that area. 5th floor italian resturant is 50% discount, valuable. to MTR about 10 min. I stayed 4 nights, one night they forgot the bath gel, and sampoo.
The size of the king size bed was great; the breakfast buffet opening hours were good (you don't have to rush). The room and halls of hotel look old; the bedroom was spacious with big bed but everything looks old with no real facilities. The TV was small and very, very old. All of this would be very acceptable for a budget hotel but not for a hotel this type. The value for money is quite poor.
Upon checking in and having booked a standard room I got a suite with separate bedroom and 2 bathrooms Super hotel
It is near the East Railway Station and Metro Subway. Also near to PO Park Plaza which have several good restaurant to choose. Price was high during the Canton Fair.
Convenient, friendly and efficient, Breakfast. Not really the western type as advertised. Breakfast restaurant could be cleaner too.
everything my ipod and sound device was stolen by room service, construction behind the hotel start from 6 am
Good value for business The al a carte food in the restaurant was not good. Ordered snails and delivered shrimps on fruit. Ordered seafood fried rice and received fried rice with a little seafood withe a chicken joint thrown in!
Just the stay They charged us more than what we booked from booking.com. The staff was rude and we argued for 1 hour at cherckin. They blamed the rate change for 40USD increase which is impossible. Next morning we had to rediscuss with the manager and finally they agrees to lower it a little. But at checkout agin they made the same mistake.