facil acceso con un centro comercial y gastronomico familiar al momento del registro no estaba capturado y hubo necesidad de mostrar en pantalla celular, no hubo pues conocimiento aun presentando el numero y clave
Limpieza, amplitud de las habitaciones. Situado alejado del centro pero fácilmente accesible en taxi o transporte público. Me cobraron una barbaridad por cuatro o cinco llamadas que hice a Europa. No obstante, creo que la culpa no fue del hotel, sino que en México el teléfono es carísimo.
the staff is very good, you get a free continental breakfast , nice pool, i realy like it ,if u are on a budget is great.
Location, staff, complementary breakfast & price No
rooms are nice bad exit to the main road
No one could speak English to help me with normal needs at desk or in the restaurant. The food was not good. Low quality food and not prepared well. Not practical to go out since travelling alone. I did not look forward to eating breakfast or supper.
service atention and amability
rooms are clean. the area is conveniently located close to major shopping centers. cable, wireless internet and parking is free. no complimentary toiletries. no complimentary breakfast!
The only good thing about this hotel is the location but other than that i wouldnt stay here again It is not the hotel that hotel that apears in the website this hotel is old and to pricey for what it is ee canceled our last night and went to a FIESTA INN beside this one and that one i definetly recomend
THE ENTIRE STAFF WAS VERY FRIENDLY AND READY TO SERVE ALL OUR REQUESTS. I WILL DEFINITELY STAY AGAIN IN THIS HOTEL. KUDOS TO ALL!!! IN THE BATHROOM COURTESY SHAMPOOS, THE ONLY ITEM MISSING WAS HAIR CONDITIONER. THE BATH SOAP SMELLED TOO MUCH LIKE LAUNDRY SOAP INSTEAD OF A FRESH SMELL.
The staff!!! They were super nice, helpful and welcoming!!! Just the location.. It was a bit far from the city¿ Also, the wifi would drop occasionally. It made it difficult to work sometimes.
One of the hotel restaurants, Kyo, has a great asian fussion cousine menu. Front desk staff lost my reservation, they didnt help me to improve my new years eve experience by not offering me other services that i could pay them as combo, they charge every service separely, i dont recommend this hotel because the lack ofservice.
Stayed there for a night, it was really bad. The bathroom smelled and the staff do not have a clue what they are doing. It took them one hour to find my reservation. Stay away!!!
The other reviewer got it right. I didnt listen. You could try the SAFI across the street but skip the Intercontinental and the NH. SAFI has a fantastic buffet breakfast and Id try that one the next time I go. It couldnt be any worse than spending 2 weeks in the Camino Real. PS: Absolutely nothing works right!
This is not a 4 star hotel. Maybe in a fifth world country. The hallways are uncomfortably hot. I doubt they use the air conditioning. It took three days and numerous calls to get an ice bucket with no lid and the size of a martini shaker. Carpeting is so inferior and poorly installed there are waves of air under foot-needs to be stretched. Checked in and waited 20 minutes for a manager because the desk clerk said are printed reservation was not what they had recieved from booking agent. They cannot DO ANYTHING without a manager who is never at the desk and is 'busy' elsewhere. Walls are paper thin-you could hear the TV next door. Poorly managed. One big ugly motel posing as a 4 star premise. WORST hotel experience in my life. No offers of compensation not gesture of goodwill. RUN to the Quinta Real across the street- they know property management. The Camino Real is run by robots who seek only the bottom line. Come to think of it the bottom is where they are at. Furnishings are retrea...
buen servicio no tenian la reservacion de booking, booking confirma sin consultar el hotel ,mala comunicacion de booking
al llegar tenia 2 hab reservadas y solo me querian dar una...despues de un rato tuve q enviar el mail de la reservacion de booking.com para que me respetaran la reservacion a email@example.com
Estaba en el centro de la ciudad, tenian acceso a internet gratis en la sala de negocios, el personal fue agradable, y tenia piscina, que aunque antigua esta bien para cuando aprieta el calor. me cobraron mas de lo que me ponia booking, me dijeron por el cambio de la divisa, aun no lo entiendo muy bien....
amabilidad del personal
su ubicacion en el area de San Pedro Algo de ruido si te alojas en habitacion sobre la avenida Lazaro Cardenas
El acceso a la ciudad y el precio muy economico.
es un hotel con buen precio y muy bien ubicado para mi gusto
The location Very tight and small room, charge car parking for guest, hotel taxis are discriminative,no light in bathroom, very noisy bed and hard matress
The location was great in the heart of the bussines The bathroom had mildew
All facilities were clean, and the staff was very friendly and attentive. The location, while in busy and commercial San Pedro, is on a main road that is quite a perilous walk.
Pool acces, staff and location. There was no coffee maker, no ice maker on the 5th floor, no iron in the room, no mini fridge, no safebox in the room and no complimentary clinex.
Very nice new hotel close to downtown area and major streets. Good restaurant and hotel located in a strip shopping center with several really great restaurants. Nice experience.
This is a great property if you are in the south side of Monterrey, it's located right smack in the middle of a shopping center with lots of restaurants. This hotel is walking distance from ITESM and if you have a helicopter you can land on the top floor, not kidding.
The hotel was a complete chaos.Getting an elevator to my floor was always an ordeal. The card key failed constantly and I could not communicate with any other family that was staying in the same hotel but on a differ floor. I had to dial front desk first.
Location , close to downtown The elevators don't work properly, and their card system the worst i have ever experience
The location of this hotel is wonderful. Many restaurants, bars, etc within easy walking distance. The service was not as good, check in was friendly, but when I was faced with an issue (needed to buy pesos on Good Friday) the staff was ill equipped to help me or even offer solutions. Room service was nice, but housekeeping rarely cleaned the room during our five night stay and seemed not very motivated to do a good job. Wifi was good, but you have to re-authenticate every day.
The locations was great, had shopping that you can walk to and felt very safe.
This hotel is very convenient to the train station and fairly convenient to the city center (old market). It offers a mid-range type comfortable clean room (we went with a double with our own restroom) and includes a buffet breakfast (Polish style -- sandwich meats, etc).
The cleanliness of the rooms, food, security, and service.
El confort de las instalaciones, la atención del personal y el excelene buffet. El estacionamiento
La atencion fue excelente No hay internet libre en las habitaciones, a pesar que asi se anuncia en la pagina de internet.
Que es muy comodo y centrico lo cual permite salir a caminar y regresar sin problemas que no hay hielos en los pisos del hotel
Principalmente la calidad del hotel y la promoción en relación al precio Todo estuvo exelente