The beds are the most comfortable beds we've ever slept in at a hotel. The atmosphere of this hotel is lovely. Very home-like. I wish the hotel had a pool - I don't think it did.
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Modern, comfortable, amenities, great location. Excellent catering. Wedding event
What a great little hotel! The best location - we were right downtown in the quaint old downtown & on the river too!Rooms are gorgeous - big fluffy beds, lots of nice touches like free bottled water, fridge, robes. Very clean & very comfortable. Staff are beyond friendly & the restaurant was great - especially the patio overlooking the river. Their burgers are awesome!
When I got to my room the towel bar was hanging off the wall and was never fixed during the 4 nights I stayed here. The water heater and air conditioning broke while I was staying. Everyone had to take cold showers until the water heater was fixed. Managment did not communicate these issues to the guests, we had to figure it out for ourselves. Management also did nothing to make up for the inconvenience and uncomfortableness these issues caused. My friend held a brunch in one of the small meeting rooms near the hotel lobby and it was probably 90 degrees in there. It is a good location, but I would never stay there again.
clean rooms, good hotel a little too far in the west of Denver
Cleanliness / decor / staff
the best is location. the hotel located in golden, where is very peaceful and safty. my friend told me this is the best hotel in golden.
Location, cleanliness, and staff were good. Street and hotel guest noise made it difficult to rest.
Great location in the heart of Golden. Lots of dining areas with distinct vibes.
The decor The inability to get to Room 226 from the lobby without having to carry my suitcases up stairs.
The room was great. Easy access to downtown Golden. Plenty of restaurants within walking distance. The staff person who checked me in seemed uninterested in helping me with a room. It seemed I was wasting his time when I inquired about room availability.
King size bed with lots of pillows, balcony with table and chairs, quiet, loved the all the amenities. Complementary coffee and water was great. Loved the shampoo and lotion. Great place to stay. Nice hotel with old time feel, but modern rooms. Side door entrance would not lock after entering, allowing anyone to enter without a card key.
Location is unbeatable, nice breakfast, great dinner, parking garage Room / bathroom dirty, outdated, saggy mattress covered w/ a piece of memory foam
The hotel was clean and quiet and had an indoor pool. Price was high for two small double beds and breakfast was not included. The pool water was severely burning to eyes - rest of the evening spent periodically flushing eyes out with fresh water after swimming in the afternoon.
The room was nice and spacious with a small fridge and microwave which were handy. The front desk staff were really nice and helpful. Especially the lady who had moved there from Florida (don't know her name). She was really nice. I also liked that they had a few frozen dinners for sale for when you just wanted a quick something to eat without going out. The location was great also, just a short drive to nice restaurants and the movie theater. Really a nice place with nice people. I didn't like being right down the hall from the cafe because I could smell food cooking in the morning and hear people laughing and talking over their breakfast which woke me up.
really appreciate being able to bring dogs! Nice looking hotel, comfortable inside, enjoyed sitting around the pool. Not much room for breakfast and no computor's available for guests
From the other reviews I expected something a bit more run down, to be honest. And it impressed. Should have been a little less $$$. But hey, it's Colorado...they're capitalizing on the tourism and I can't exactly blame them... Overall, it was a cool location with outdoor hallways (for lack of a better term). I got a great room in the back of the building farthest from the highway and on the third floor. So that definitely sealed the deal for me on feeling like I got my money's worth. Overall I would stay here again. I didn't like that it was so close to the highway, although that's not exactly a fault individual to this particular hotel. It was definitely overpriced. Should have been $20-40 less for the quality. But I'd still recommend it.
The staff was very friendly. It is great that dogs are welcome. The bed was super comfy! Room was modern looking but the bathrooms were run down and old. There were crickets and spiders In Our ground level room. Musty smell.
The customer service at the front desk was excellent. The bathroom was a little dirty.
Clean, nice, bright room with cook area (2-berner stove, 4-cup coffee maker, apartment-size refrigerator, dishwasher, and dishes and silverware for two). Food pantry on 1st floor with reasonably-priced snacks and frozen meals for breakfast, lunch and dinner. Free laundry facilities, wifi, coffee, popcorn, and DVD movies. Good daily rate through online deal-seeking service. We were stupid: 4 out of 6 dryers in laundry facility were disconnected due to water damage from a leak that was being addressed by a contractor. We didn't realize that 6 washers feeding into 2 available dryers created a bottleneck, which forced us to dry our laundry in our room. In a perfect world, the staff could have hung signs on the washing machines warning of the potential bottleneck for those of us not observant enough to realize the issue, but I'm not going to blame the staff. If we had done our laundry the night before, we wouldn't have been inconvenienced at all.
The location and the pleasant staff. NA
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Good breakfast The hot tub was filthy, green and smelled awful.
This guest did not leave comments about this hotel.
What I liked best about the hotel was the breakfast and friendly staff. The only thing I was disappointed was the fire pit was not up and running. It was too cold.
This guest did not leave comments about this hotel.
Location to Golden and the room itself were great for the whole family. The pool area could have been cleaner and the water a tad bit warmer.
Staff was very friendly, room was large with kitchenette. Very clean and very quiet. Bed was comfortable! Slept great! The location, not within walking distance to any restaurants or stores. It would have been nice NOT to have to get back into the car again after driving 7 hours. But it is right off of the highway, easy on/off access.
Staff was great, rooms were very spacious and very clean. Definitely go back to that hotel.
Front desk person was nice. At first look thought it looked great. It was a suite which is fine, but the first coffee mug i took out of the cabinet was dirty. 99% sure the hair conditioner was refilled with body lotion.
This guest did not leave comments about this hotel.
Clean, modern, great hot breakfast, friendly staff
The on-line reservations were convenient. Overall the stay was good. We checked in very late at night and it was good that there was an employee there and available right away. The room could have been cleaner. There was still some sort of sticky substance on the desk area. Perhaps where a soft drink or something had been sat by previous guests. The mirror and sink area was not detailed very well. The only other complaint was the quality and thickness of the pillows. They left some to be desired.
The bed was good. Two large brown stains on the bed spread, the toilet bowl lid was not on correctly. The towels in the bathroom looked like they were thrown there. One of my group member had hair on her bed and the floor was not vac. She went to another room and the floor was messy again and they gave her another room and a maid had to dust mop the wood floor. Cont. Breakfast at 6 AM, not so. I got there at 6:15 and was told to come back shortly. My first time here and my last. Thank you.
The window opened Quiet Right across from the colorado mills mall Right down the street from Colorado State Patrol academy ;) Dirty room Small tv No refrigerator in room No microwave in room Towel rack was half ripped off Breakfast was not stocked and ended 30 mins early Elevators are shady
This use to be a nice place to stay. It has gone way down hill. Tried to put us in a room that smelled like someone had died. Then I asked for a different room only to get a room that the sheets had not been changed. We have been staying here since 2003 we decided we will not stay here again. What a dump. The breakfast was the worst cup of coffee and a pieceof bread.
The price was good. We didn't like the fact that after one night of staying there and despite the fact that we were leaving the very next morning didn't seem to matter to the owner who made us move to another room so they could rip up the carpet in the room we were in, (which by the way the carpet didn't get ripped out). They put us in a room that had just had the carpet replaced and the smell of the glue was so strong it made me sick to my stomach. I went to the lobby and requested another room. In the process of moving I lost my keys to my car and had to frantically search for them. Luckily I found them. We were told that the owner was the one who insisted we and about 4 other people be moved even though we were all checking out the next day. In my opinion the owner was very inconsiderate and didn't care that he was inconveniencing his guests. We will never stay at this hotel again, nor recommend it to any of our friends. The owner needs to take a course in Guest Relations.
This is one of the best hotels I have stayed at. I highly recommend this hotel. The hotel is very clean, spacious and the kitchen is well stocked. The staff is very helpful and courteous. The health club is a great perk.
We were visiting Colorado School of Mines and the hotel was only 10 minutes away. Rooms were nice and clean.
I stayed at the TownPlace suites when I came to Denver to take care of some business before we moved into our new house. It was very clean. The staff was willing to go beyond their normal duties to accommodate and were all very friendly. I would stay at a TownPlace suites at any other location in the country based on what I experienced here.
We stay here on every trip to Denver. we just love it.
Helpful staff, neat comfortably decorated rooms, an excellent bargain. Would be back.
I was in town for business for nearly two weeks and wanted a place with extra space and a kitchen. This was just what I was looking for. The room and hotel was very clean and the room desk was big enough for all of my papers and books. The clerks always had a smile and were readily available and helpful for any questions I had. The just baked cookies at night were wonderful and very welcoming after a long day.
The hotel is a good value, the staff was friendly and helpful. The location was good . Easily accessible to and from. Breakfast could have been a little better.
The room was spacious and clean and very nice and the staff very friendly and accommodating. I was visiting my son in college and had snipits of time between classes. I was thrilled to have cable channels that many hotels don't carry when I travel.\n\nThe only problem was the noise from the adjacent rooms - I could hear the morning alarm (4:15 a.m.) as if it were my own and their talking as if it were in my room. After 3 days of being awakened, I finally requested a room change which they accommodated immediately. The last room they gave me was at the end of the hallway on the 2nd floor and was very quiet - didn't hear anyone and the hotel was full. \n\nI would highly recommend this place but suggest you request an end room on an upper floor facing the parking lot (the other side has a busy road) or bring ear plugs.
This hotel was conveniently located to highway 6 and clearly is a favorite choice of business travelers. We normally like Marriott TownePlace Suites but this one had some issues. Our refrigerator wasn't plugged in and really stunk such that we couldn't even use it. We booked 2 double beds and were givien a queen instead. There was no wireless access as promised, so I had to use a WAN connection which required reconfiguring my email access. Despite all that, it was a good stay. We always appreciate that TownePlace provides a free computer for its guests at a central workstation.
I was very happy with the hotel. We had only a efficency, but it had everything we needed. Frig, microwave, stove,etc. The only con's would be that the bed was a bit hard and I wasn't crazy about the pillows, they we too hard as well (for me). Oh..plus the tv was on the small side in todays high standards. lol It was more than adequate though. The front desk was awesome, people were friendly and helpful. They also had free internet as well as an assortment of snacks and cooler items, and round the clock coffee. I'd stay there again.
We stayed for 8 nights this May and had a great time. The hotel was clean and quiet and more than met our expectations. It was well worth the money. The staff was excellent and very helpful. We will return.
From the moment we arrived to check-in, until we checked out two days later, the staff went out of their way to help us. We asked about restuarants in the area, the clerk gave us several to chose from. He told us the price range of the food, what the atmosphere was like and if we needed to make reservations. He was able to give us directions to a local grocery store in the area, the Mall and where we might go to purchase Bronco apparel! After dinner the first night we headed back to the room to relax and unwind. We were unable to get the TV to work, so we contacted the front desk. The night shift clerk was to our room in about 5 minutes w/a new TV. He apologized for the TV not working and asked if there was anything else that might need his attention. We absolutely loved the warm cookies and fresh coffee when we checked in, so on Saturday afternoon, we went back over for more! Just makes you feel at home. The room was clean and comfortable. I would recommend this hotel t...
The staff was very friendly. The suites were very comfortable and efficient. The breakfast buffet was very large and tasty. The hotel is a little older but, everything is very nice and clean. We really enjoyed our stay.
The staff that greeted us at checking was extremely professional and polite. She made us feel welcome from the start. There is a major renovation under way. I understand that hotels need to periodically upgrade, but they should consider closing during this process or at least let a person know when they are making a reservation. Also, they should close the doors of the rooms under renovation. It felt somewhat abandoned as we were heading to our room which was actually pretty nice.
Typical Emmbassy Suites, full made to order breakfast, complementary drinks in the evning. Two room suites and friendly staff. Fixtures inside rooms were slightly dated, but more importantly were worn. The kitchen area sink and the bathtub both leaked constantly. And other small issues that just made it appear they didn't care to upkeep the hotel. Overall great stay.
Was under construction and was not aware of it when we made the reservations.
The room was large and the breakfast was great. The mattresses on the bed were not firm enough.
Breakfast was great! Dining service sucked at night considering all the construction
Good location for our needs. Good room, good staff Really liked the shuttle to nearby restaurants, places. Saved on driving around and trying to find parking Driver prompt and courteous You can hear the upstairs room when they walk around. Just poor sound proofing.
I had a great experience, and would go back any time that I have a chance! The room was large and clean, the location ideal, the cleanliness was on point, and the breakfast was delicious, and truly a $$ saver!
Not a very good part of the city. This motel is old an in desperate need of repair starting with the check-in desk area. I did not feel safe because of questionable people coming in and out of the front desk, appeared to have nothing to do with spending the night there. I cancelled my reservation right then and went across highway 70 to the motel 6.
The staff was nice and gave us a full refund after we saw the condition of the hotel. This place was very old and run down. It smelled awful. The hallways had dirty walls that were missing baseboards. And flickering lights. We did not feel comfortable staying here.
Nothing was to like, at ALL! Walls were disgusting, Never Cleaned Before? Honestly Never took of my shoes!!! throw up on the side of the chair from previous tenants! Was the Worst, most disgusting hotel I've stayed in, in my life!!! Wallpaper was tearing all around the room, Just very disappointed after paying an outrageous price for what i got.
I liked the location off the highway This place was disgusting. Dirty, nasty horrible room and lobby. Staff were rude and impatient and not very helpful. There were nasty hairs on bathroom sink, was missing a faucet handle, the bed had garbage on it (empty straw wrappers etc) it was just gross and I will never stay at a travelers inn again - not worth the price I paid
As I entered the office, there was a woman who helped me check in, and she was both professional and kind--a mixture that I find valuable in the hospitality business. The layout of the place is a little strange, but it offers good security and has good policies designed to keep down problems with the neighbors. My stay was very quiet and I slept undisturbed. The room smelled nice, and the office chair provided was very comfortable. In spite of appearing to be run down, the place was clean and I encountered no problems during my stay. The quiet of the place is definitely a major plus. Getting to hotel parking from the highway proved to be a challenge during rush hour. People acted as if slowing down to get into the parking lot was a major inconvenience. I also almost missed the parking lot because it wasn't clearly marked. I expected to enter a bit farther away than I did. Some additional signage would be highly beneficial. The carpet was worn and stained, and the mattress had an internal texture that was strange. Though I slept undisturbed, the mattress made it a little difficult to go to sleep. The wallpaper on the corners was worn and there were water stains on the ceiling (the kind you just can't clean, you just have to replace the plaster). The internet was underprovisioned, meaning that there were a lot of people on the same networks. I had difficulty getting online because there were too many people on. And so after multiple attempts, I just stopped trying. The receipt was given to me for the night, and the same receipt the morning after. This is a waste of paper, really, so I wouldn't consider this very "green" friendly. I would like a single receipt, with the option for one at check-in or check-out... not both! For all of these minor problems combined, the loss of one star of rating for me.
The only plus was that I was reimbursed for my staff. Everything. The hotel smelt of death, once I got into my room the carpets were stained with something disgusting, the sheets were so dirty they were gray. Even the walls were dirty! If anyone is passing through and has an option of staying in this hotel or their car, save your money sleep in your car. I'm honestly surprised this hotel was operable. Worst gore experience of my life.
Location Room sign was on the floor, and room was right outside the elevator. Loud and small.
We stayed through New Year's Eve, and had a great time! Great service from the staff, loved the themed floor, and happy hour at the attached restaurant was great.
Met basic hotel needs. Parking garage is overpriced at $32 per night, and it has a terrible stink to it as well as leaks and dirty floors. Not a nice experience for hotel guests.
good location. A little too mid-century modern and swanky for my tastes. Way overpriced for the amenities. Separate parking was ridiculously priced too. Waited in line for 30 minutes to check in and out. Bed seemed short on our two queen room. 4 elevator banks and only ever saw one actually work. Way to slow.
Awesome location and friendly staff with included parking. The room was good but a bit substandard for the price. I cared more about the location so I didn't really mind.
Every floor has a theme and and even the elevators dialog is customized for each floor. It is just really fun. I found my room cozy, comfortable, and efficient. All the staff I interacted with were really nice and helpful. Good Wi-Fi. Just steps away from good places to eat and walk to. And if you want to venture out and explore the city, there is a bike rental around the corner! And while I don't have dog, they do welcome them and had food and water for them in the lobby, which I thought was really cute. Last, I got a great deal for this hotel on Kayak (35% off), which made it more reasonably priced than normal. I don't know if I would have paid full price, but I really enjoyed my stay.
The decor is interesting. The rooms were clean and the staff was friendly.
Great location. Two blocks from 16th St mall and next to performing arts. On street parking was good and free overnight. Better option than valet in my opinion. Loud on a Sunday night and security nearly banged down the door of next room over at midnight while yelling hotel security open up. Unprofessional and disruptive to the rest of us guests. Not a great place. About average.
Great location, very friendly staff and really cool themed floors and rooms! Elevator flooring needed to be replaced.
Muy bien situado, quizás un poco viejo, pero bien cuidado y limpio. La cama era demasiado blanda para mí y tuvimos varios problemas eléctricos
Sin duda lo mejor ha sido la ayuda prestada por el staff del hotel y su servicio de shuttle! Nosotros estuvimos en un congreso en el centro de convenciones y la situación del hotel era ideal. Ademas justo frente al hotel hay un par de sitios agradables donde cenar o tomar algo.Muy comodo. Por poner alguna pega, no es un edificio nuevisimo.
El personal era muy amable y la cama era muy limpia y cómoda El hotel parecía un poco oscuro y antiguaoen el vestíbulo y los pasillos. Parece que necesita un poco de renovación. El baño parecía un poco sucio.
Ubicación, personal amable, cómoda cama, habitación limpia Toallas manchadas
Ubicación, cerca de un montón de tiendas y de la autopista de acceso Los huéspedes ruidosos. Portazos. El personal de limpieza entró después de haber llamado a la puerta una sola vez. No te dan tiempo para responder. Tuve que dejar la señal de no molestar en la puerta para evitar que entrasen.
El personal era excelente y muy servicial. Las habitaciones necesitan algunas mejoras. La alfombra y las paredes estaban manchadas.
es muy buena la atención, no lei comentarios de otra gente antes de contratar su servicio todo me gusto
La amabilidad de los empleados del Hotel No
La ubicación es conveniente, entre el aeropuerto y la ciudad. El personal era amable y eficiente. Incluso me imprimieron un mapa para encontrar un restaurante cercano. La habitación era de un tamaño decente y limpio. Las camas eran cómodas. El desayuno era recién hecho y muy bueno. En general, me volvería a alojar allí cuando esté en Denver. El baño estaba un poco viejo y gastado, pero limpio.
Lo mejor es el shuttle al aeropuerto Muy ruidoso los equipos de aire acondicionado. Escuche durante toda la noche el de la habitación continua. Dado que la habitación disponía de una puerta de comunicación con la habitación contigua, el sonido se transmite. Es molesto
Great location, staff, overt appearance and cleanliness. The staff went above and beyond when they heard my concerns and righted a poor nights sleep. Thank you. Had a king corner room. Ended up on the 2nd floor. Could hear everything outside due to poor window construction. Shower head was comeing out of the ceiling with plaster on the shower floor. Vanity mirror was cheap had lights out and didn't hold a position and was therefore useless.
Hotel concierge and door men were very pleasant very positive attitudes!
location not great value, poor windows, tiny fitness center
I loved almost everything about my stay. The room and hotel were beautifully decorated and very clean. The staff were all very friendly and professional. Room service was incredibly fast, and the food was delicious. I was given a corner room as a surprise and that was very, very cool. I only have a couple minor complaints. To start, there were some stains on the carpet and some chipped paint on the walls. The room also had a funny smell, but I figured it was just "old building" smell. My biggest issue was that I wasn't sure if the balcony was supposed to be private or not. It wraps around the whole building, but each balcony is separated by a large potted plant that was easy to step over. I figured that meant "private balcony" so we left our curtains open to enjoy the sunshine, and I happened to be undressed when the guests from the next room over stepped over the plant and walked across our balcony to look around the corner. It was very embarrassing. Either the hotel should have let us know that our balconies aren't exactly private, or they should put up barriers that you can't just walk over. Another small issue, they only gave us decaf coffee in the room.