Staff were very friendly and helpful. They spoke english well- at least the staff that helped us did. They printed maps and highlighted routes for us. Breakfast was traditional japanese and very good- there was enough variety for picky eaters to be satisfied. Room was small (on par with all other japanese hotels ive stayed at) but clean with a mini fridge. Free wifi was also nice. Train station was 5 minute walk (maybe less) and was visable from the hotel. Free shuttle runs from train station to the outlets. Cabs congregated in the lot next to our hotel so it was easy to grab a cab to head to fuji speedway ($35 ride). Overall great experience and would stay again.