Booked a non-smoking room a month in advance but arrived at 11pm after a long day and were assigned to a room that wreaked of cigarette smoke...the hotel hallway also smelled like strong chemical cleaners masking smoke smells. After complaining, we were moved to the only room left...the handicap accessible room next to the lobby and elevator. There, we were subject to loud guests until about 2am, and could hear every word through the thin door and walls.
Room was remodeled and looked very nice. The tub was disgusting! The grout was nasty. The bathroom should have been remodeled with the room. I will not stay here again.
Location Hotel was not la Quinta quality. Room smelled of mold and we saw spiders on wall.
I loved the breakfast that was included and how clean we found the facilities. I feel as if the room should have cost 75 versus 100. Also the bed was really firm and I prefer a softer bed.
Discover all that downtown Harrisburg has to offer! You are at the heart of everything, including shopping, dining, entertainment and the arts. You are within easy walking distance of Restaurant Row, Harrisburg's Capitol Complex, the Whitaker Center for Science and the Arts and the Susquehanna River's picturesque waterfront and the wonderful Hershey Park.
Hotel itself was clean, but they charge extra for everything and it's expensive. Not worth the money.
Heater did not work in both rooms/TV remote did not work/Bathroom is small/Linens not cleaned/Room Service was horrible/Parking is VERY small/For a Crowne Plaza Hotel this was very disappointing
I was not satisfied with my stay at all. The rooms were small and tight as well as the bathrooms. It felt like I was at a motel. The rooms need to be remodeled as well as the bathrooms. Everything about the hotel is tight and to be located downtown, it should have looked better than it did.
My husband and I recently stayed at the Crown Plaza. We were disappointed as the rooms were very small and the noise level was unacceptable. If you stay here, ask for a room in the back of the hotel. Parking was valet only and costly but all other parking in the area runs about the same price. The air conditioner was very loud and went on and off all night. Between the noise outside and the air conditioner we did not sleep at all. The rooms were clean but again, very small. I used the Entertainment card and received 50% off the regular rate and I still feel that it was not worth the money we paid. On a positive note, we were able to walk around downtown Harrisburg and enjoy the restaurants, pubs, and sights.
I knew my room hadn't been cleaned when I found money on the floor from previous guest. No towels in room. AC/Heat didn't work. No shampoo, coffee. Front desk unresponsive.
Big room for the low price, modern, clean, and very friendly staff! I will be back here!
I went there with my wife because I wanted to combine some business and pleasure. We had a very good attention from the staff at every moment of our stay. the location is perfect. The room was excellent for the taste of my wife for me, I just missed a more business touch. Considering all the aspects of my stay I would consider value for the money between good and excellent, would definitely stay there again if I need to find a hotel in Hershey
Clerk who checked us in was in great, cheery mood. Never had a better welcome at a hotel.
this was the best hotel i have ever stayed at staff, rooms,area is the best in all of my experience
The parking facility for the hotel was always booked and I had to park across the street from the hotel during half of my visit. Mind you the main parking area is dismal and extremely confining so this was not a loss. The room I stayed in was pitiful and tiny for myself, my husband and two children. I made sure to stay outside as much as possible, so as not to remain in that tiny space.
rooms are microscopic, bathrooms smaller. A/C didn't work in my room, it was 82 and I had to try to sleep with the windows open. Repeated requests for an engineer were never answered. The ''health room was a discrace. The equipment was so out of date it was downright dangerous. Would never stay here again
I came with my service dog and the staff could not have been kinder or more helpful! I will definitely be back!!
Staff, outside seating, upbeat decor, engaging design. ATM too far off. No email receipt.
Liked the location. Restaurants. Room facilities.bathroom cleanliness. There was dust on tables so housekeeping staff not careful.
Location- service and cleanliness I don't understand why I can stay at a hotel 6 and have a microwave in my room but a hilton does not- So my biggest disappointment was not finding a microwave when I wanted to reheat a leftover meal-
The paid Wi-Fi is fast. I am OK with paying a little extra for solid internet. The hotel has recently undergone renovation and is much cleaner than even a year ago. The new restaurant and bar on the first floor is fantastic.
Clean, safe, and a very nice restaurant is what I liked. I also liked the clean fluffy towels and workout room. My suggestions would be to have bathrobes in the rooms. Also, I would've liked to see an extra blanket in the closet. At this time, the pool was closed for repairs. Parking was $10 a day.
Nice rooms, complimentary breakfast. The elevator did not appear to be in good working condition and the hotel was much further out of Harrisburg than anticipated.
I loved the service, the room, the cleanliness, the ambiance. Everything was well worth the price I paid. It was very nice and everyone, even the other customers, seemed to be smiling at all times. I found myself smiling for majority of the time there. Can't say I have a single complaint.
very good serve yourself breakfast tile floor had a slippery soapy film even when dry. Wet it a little when getting out of the shower, and it was super slippery.
Everything Couldn't close the blinds
Really enjoyed the stay here. Everything was clean, friendly staff, great breakfast spread.
Cool decor and comfy beds Allowing dogs. I will not stay at Laquinta again. Dogs barking at 3 and 5am.
Rooms are clean, nicely equipped with coffee, refrigerator, microwave. Facility was clean and quiet. Breakfast was decent.
Simple. Everything you need. Friendly staff.
Enjoyed the free wifi. Room and bathroom clean. Enjoyed the natural light from the large window even though it was right over a parking lot. Quiet. Literally stones through from 4 chain steakhouses. And a bunch of fast food. Easy location off highway. So much chlorine in the hot tub my eyes stung just walking by it. Maybe that's a good thing though? Only ice machine was on first floor.
The staff wasn't very friendly
Everything we needed for a one night stay in a hotel with my 2 sons. Carlisle auto show by day and Savannah's on Hanna by night. See you next year! Nothing
T.J. was great help. 24" of snow. They plowed the lot but cars where still stuck.
Staff was very professional not overly bothersome.
Clean room, personable staff, great breakfast setup and wonderful view of Susquehanna River.
The woman at the desk in the morning was quite helpful in helping us find our way back to the interstate highway and printing up directions on the computer. The breakfast was adequate but not great.
Staff was VERY friendly and helpful Lots and lots of electrical plugs, which is very important when traveling with CPAP machine and multiple electronic devices Really good breakfast Good pool and workout room Moslty travel in the Midwest so not used to the east coast prices
Location with respect to Hershey Park and restaurants and accomoditions None.
The hotel was close to a shopping center, so if you forgot to pack something you were in walking distance of the a shop to purchase what you needed. The best looking portion of the whole hotel was the pool area and the lobby. The rest of the hotel needed serious remodeling. The flooring was very outdated and became sticky and soggy if you didn't keep the A/C on at 65'ish degrees. The restrooms were incredibly small and outdated for the price. Any more than one person at a time in the restroom and you would be quickly overwhelmed with the lack of space.
We chose this location because it was close to Hershey park. We did the park for a day and like the amenities here for the following day, sadly Mother Nature didn't allow tuna to enjoy the outdoor area but the kids had fun in the indoor pool, arcade and game room. Would definitely recommend to others.
We liked the activities available to us to enjoy while we were there. The food was good. Didn't like the small bathroom and the thin mattress on the pull out sofa. The staff at the front desk were friendly and great but the staff in the restaurant in the morning were not friendly at all. The hostess walked you by the table and kept going without saying anything.
room was clean and looked newer. would be nice for longer stays or people with strict diets since there is a functioning kitchen - fridge, 2 burner stove, microwave, toaster, dishwasher. breakfast didn't start on time - there were many people waiting to eat and get going for the day
The staff was friendly and helpful - the rooms were clean and had everything needed - no frills, but extremely adequate. The hall light in our room was not working which made it dark in the room.
The staff was extremely nice and helpful. The rooms were big and pretty. The lobby was also beautiful.
The whole experience was great. Staff was incredible and rooms were so comfortable. Tv channel selection but not enough to not give this place a 5 star.
Location, staff, breakfast, general facility We've stayed here at least 4 times but must have never had a room on the highway side. The noise of the trucks was very bothersome, woke me up quite a few times.
The hotel room was exceptionally clean and the rooms amenities made my stay comfortable.
Reasonable rates & convienence to Hershey Park and other attractions for my family. Room was not very clean upon our arrival. There was empty Gatorade bottles and trash under one of the beds. The bathroom had a musty smell to it.
Christine Harrison was a plus. I consider her a valuable part of the hotel. She was very helpful and very friendly from beginning to end. I also liked the breakfast each morning, the pool, and the calmness of the hotel. The location was great and there are stores and convenience nearby. We will be back the next time we visit Hershey Park for sure. Thank you Christine for everything. I actually liked everything about it
The entire staff was very accomodating. My daughter forgot her toothbrush, called downstairs and they gave her a complimentary one. The next morning I asked the maid service to leave extra "regular" coffee in my room, and when I got back that evening I was able to have that extra coffee with my husband. The pool hours stated they were open till 10PM so I rushed down there at 9:40 for a quick swim with my daughter, there were 3 other families enjoying the pool facilities until way past 10PM and we were never asked to leave or made to feel uncomfortable. We had a wonderfully relaxing vacation!
The frig and microwave in the room. The continental breakfast. The daily cleaning of the room could have been a bit better. The sink was clogged and slow draining. The bathroom needs updating and the toilet seat was weak. There was also a lack of supervision of children in the pool.
The breakfast was satisfying. My room had a colony of ants. The towels were clean, but the room was not cleaned appropriately. Finally, the spa did not work the entire four days of my stay, although, it was said at check in that it would be working the following day (what a drag).
I found the staff to be excellent, helpful and professional. The pool was too cold, and worn, but clean and the towels better than most hotel pool towels. The beds were comfortable and clean. When I asked housekeeping to scrub our bathroom floor after my son cut himself, they were very helpful and kind. It was a little worn in the bathroom and pool and it took them a while to clean up some toddler's mess in the kid area of the lobby. Personally I think the parents should have been more responsible.
Hotel was in great location and at a great rate. Free continental breakfast each morning was an added bonus.
I enjoyed that it was located in an area where we could could easily go to many things. Restaurants and sight seeing were within minutes.
We had a wonderful time, the hotel is clean, well laid out and the staff is extremely friendly. We enjoyed breakfast and the location was perfect for our purposes. We also enjoyed the hot tub. Very nice facility...
Complimentary breakfast & evening reception were nice
Great breakfast setup and staff was very nice Pool open late until midnight Beds were the worst Non smoking room smelled like cigarette butts Below average room design
We have stayed here for the past three years every time we take our Grand Nephew to the PA Farm Show. He is in first grade. This has a breakfast and pool that impresses the little man. And it is a comfortable place for this Aunt and Uncle to collapse after walking all day.
Great customer service
Nice rooms, great staff, convenient local. Never book a room on highway side !!!! Extremely loud and not restful after traveling all day. Otherwise better than average hotel.
Customer service at the front desk. excellent