Our booking was incomplete upon our arrival but, with a little time, our concerns were professionally handled and as a result we had an extremely comfortable stay.
The captivating and entertaining harbour views, the exceptionally thoughtful and friendly staff, as well as the delightful and comprehensively varied full buffet breakfast and efficient room service. The 2 day parking charge relating to a 1 night stay. However, this is a minor issue.
The location of the hotel was the best. Swimming facilities were neglected, it did not appear very clean and most of all the whole area was very cold, no heating in the room, it felt like being almost outside, especially in August, it discouraged us from swimming despite the fact that it was the main reason of choosing the hotel.
Spacious room, all the expected amenities.Room had a work desk which was a bit wasted on us as we were on holiday. Everything worked ok. The hotel is well located to the city centre and the sea front. Tv, although in good working order, looked a bit dated. Perhaps the hotel should invest in flat screen, wall mounted tv'S.
The hotel was lovely. Nice and central to all the events going on over the weekend and the city centre for shopping. The pool was lovely and In can't wait to stay again! The complimentary newspaper at the door when I woke was a nice touch as well.
Location was a key to my stay, and i usually stay at a nearby hotel that was booked out so staying at the Grand Chancellor was a pleasant alternative
Very central and within walking distance from CBD Parking garage entry can be improved. Had no indication where to put my access card in. Would help to have a flashing light such as at ATM's
Staff were fantastic, and the new Restaurant had a great seafood platter. Suite room was very comfortable and handy for city access, right across the road for adventure cruises.
Only stayed one night but the service was great.
Convenient to conference
Location perfect.Accomodation very comfortable.Noise factor excellent.Room spacious enough and cleaned beautifully.Definately will go back
The atmosphere, location in relation to convenience to city and Salamanca, restaurants etc. I have booked many company guests because of that over the years. For booking on line this time, it cost me and my guest an extra $65.00 each per night as opposed to calling direct. This will not happen again. Having stayed over 100 times in the past 30 years it was disapppointing that the receptionist would not to take that into account.
Convenient Location: proximity to city, selection of excellent restaurants, shops and tourist attractions. The hotel's own excellent restaurant, Alexander's, and the beautiful view of the harbour. No. Except for the hideous ugly old floor tiles in the bathroom. The bathroom, however, was spotlessly clean and well maintained, just old and outdated.
Loved our spacious room and especially the view. we rested often in hotel room, tea coffee and biscuits poor. We had to ask for gowns they we not in the room but were happily given them on asking
Very comfortable and quiet. we booked the Mountain room but only for availability as we hadn't stayed before. We ended up in a garden view room which was delightful. At this time of year, (Spring) we would request it again. We didn't dislike the restaurant, but preferred to visit a variety of other places to dine.
Breakfast was included in the price. The noise of the people in ajoining rooms
The staff were quite insistent that our fridge had been filled with drinks and snacks prior to us arriving. When we checked out we told staff that they were definitely not there. It was not easy convincing them of this. When we booked, 'bookings.com' said we would get a room with a king size bed + a second queen. We were 'free upgraded' to a room with 1 double size bed. Baffling?
Being able to talk to someone promptly about any problems The walls were very thin and you could here everyone in the rooms next to you.
the room itself was absolutely beautiful and very clean. unfortunately, on a few occasions, we did hear the noise of shaking pipes either coming from upstairs or next door. It was quite annoying at 5am.
I like the layout. I have stayed at Ridges(Northside Manor) on a number of occasions but not in the last few years since retiring. Obviously wear and tear is beginning to show however the hotel is well situated and excellent value for money. I would stay in the future and chose to stay because of previous visits. Room 40 needed a little maintenance/ attention eg loose cupboard door hinges and noisy fridge.
Relaxing, clean, accessable, friendly staff, welcoming, private, very comfortable bed, quiet location, would stay again Would have liked the room to have a dvd player
Very quiet room and location.
Very nicely appointed room with spectacular views even though I had a "city" view room. Close to the wharves and shopping areas and well set up for a business person as well.
The size of the rooms and the buffet breakfasts. We had to provide some feedback to their restaurant in respect issues during dinner.
Relaxing, quietness. Friendly staff and enjoyable breakfasts and bed was most comfortable Freezer of fridge on the small side (one 2l ice cream container did not fit).
Easy efficient breakfast arrangements
Deluxe rooms are spacious with the extra dining/loungeroom Was expecting a modern room and it was old and rundown, for the money I was disappointed. The spa was only half the size of a normal bath as well so had to sit up in it... Expecting a spa in a deluxe suite to be able to relax in and layback.
staff are good and helpful location is not so great
Convenient to all amenities,the room was wonderful,quiet&better than expected.
Quiet and rooms were very clean
Good breakfast buffet served from 6.30am. Plenty of space in the room. Friendly staff.
Staff were helpful and it was quiet. Our room smelt of cigarets.
Location, service I would like to see a fan to ventilate the bathroom(toilet)
It was within walking distance to all things in the city, very comfortable and great value for money.
Location. Close to city and shopping. Comfortable and clean room. The loss of the carpark next door! Having to pay extra for valet parking. Not being able to access my car easily without going through reception! Noisy guests in early hours of morning. A school formal that blocked up the hotel foyer and valet parking area right on dinner time when guests were trying to move in and out of the hotel!!! There was also a tour bus parked in this area! Crazy!!!
A pesar de ser antiguo tiene un encanto colonial agradable, el restaurante es excelente. Muy centrico y el personal agradable. Muy céntrico. Wi-Fi gratuita, (A ver si otros toman nota, internet es un servicio básico y en los hoteles de alto estanding no se debería cobrar por su uso) El baño necesita una reforma, y a pesar de disponer wi-fi no disponen de ordenadores con internet asi que si no llevas tu propio ordenador tienes que buscar un internet café. No entiendo xq en Australia te cobran el hotel en el minuto cero, me parece desagradable como si no confiasen en que fueses a pagar, la habitación se te asigna al reservar por internet (no se puede cambiar)
Strategic location & free car park
Easy access to harbourside and CBD, restful.
The hotel is central located restaraunt and mini bar prices are very resonable. the rooms are very comfortable and staff are very helpfull.
Nice hotel central to Hobart. Cheap and comfortable.
Well mannered staff. Comefortable rooms. Dining is excellent value.Note, we used to stay at Wrest Point - you do it equally as well.
great location at reasonable price. Friendly & helpful staff and clean rooms. older style hotel with minimum facilities
great value mini bar, surprisingly classy rooms & facilities, friendly & helpful staff. some traffic noise on 5th floor
Convenient, quiet, easy access to city shower - impossible to control water temperature - either too hot or too cold . Need additional parking
We were happy with all aspects.The dining room value for money and quality of the evening meals. The dining room staff were very helpful and gave an honest accurate assessment of the hotel. I felt they were an asset to the hotel and should be appraised. I was a bit concerned about parking but found a spot on each occasion.
Very pleased with the food provided and the helpfulness of the staff and their interest in offering advice when requested. The outside traffic, but you can't do anything about that and we had no real problem with it.it
Locality to the city and surrounds
It was well located near the Salamanca and waterfront areas. Quiet despite a pub opposite being very busy one night. It was one of the blandest, plainest room I have ever stayed in - reminded me of a student hall of residence. Not a place to linger- but functional.
Very easy and quick to access rooms from the streetfront. Very quiet compared to most hotels. Very close to the waterfront and to the restaurants at Salamanca.
Central to all that we wanted to do and see
This hotel has poor ventilation, It was stuffy. I suspect it has "Sick Building Syndrome" a condition where carbon dioxide, paint and plastic emissions acculmulate due to poor ventilation.
Good position, close to Salamanca Place, the harbour and the concert hall. I wish a single room was half the price of a double.
Its proimity to my conference venue
we are regular patrons of this hotel. It is ideally situated for a visit to Hobart.
I liked the location and it wasnt far to walk in to the centre of town. There were great places to eat near by.
The bathroom facilities were great, beds were comfortable, there was no noise from the outside despite being close to night spots. Staff were exellent and very helpful. Nice big room even with three people. Tried to park the morning before, rang up to confirm and was told it would be fine, but at that time of the morning the only parking available were metered spaces. Not a problem for me but might be for an elderley couple.
Great location. Can walk to shops and wharf restaurants. Airport shuttle and Hop On-Off bus stop close by. Excellent breakfast included. Large bath area. Taxi stand in front. Friendly staff. We would stay again. The bed room area a little congested but manageable. Would stay again.
Reception staff were excellent - very friendly and helpful. Location was convenient and price was good Restaurant food was good but the service was not -waitress had a lot of attitude and eye rolling going on at the simplest request -she was quite unpleasant.