A "King size" room cost us about $130 with tax. The room, bath, lobby, and eating area were all very clean and comfy. We had a Jacuzzi in our room much to our surprise. We stayed here overnight so we could be nearby the NC Renaissance Faire. The Faire was only 5-10 minutes away and I think this is the best hotel in such a range. They also sell discounted tickets for multiple events at the hotel. The breakfast was typically lousy of any non-ritzy hotel. It includes: bagels, muffins, runny eggs, greasy sausage or bacon (not very good at all...), cereal, waffles, milk, and some fruit. Yes, there is somewhat of a variety, but most of it tastes pretty lousy. There's an iHop down the road if you'd prefer slightly better food.
The staff (Moses) was awesome and gave us several worthy recommendations for dinner. Shout out to Bad Daddy's Burger Bar. The room was clean, comfortable and had a few extras we weren't expecting. Breakfast was very nice as well. A good send off for our continued travels. The hotel itself was perfectly located near some very nice shopping and dining. Pro and a con: Near interstate so there was highway noise. We turned it into white noise and it was fine. The pool was out of order. They had accommodations somewhere else, but too tired to drive to it.
Staff was extremely nice and helpful.
The rooms are mini-suites with separate bedrooms and a kitchenette. Clean, comfortable and affordable. The night staff was great. Very helpful and cheerful. The morning checkout staff...would rather not be doing that job.
We arrived late (1am) after a concert and the desk person was friendly, helpful and very pleasant. The hotel itself was clean, freshly decorated and inviting. The only complaint is that the sofa bed mattress was in need of replacement. The springs poked my daughter and made it uncomfortable. Sofa beds are never great, and this was no exception.
Nice hotel Pool was good The hot tub was not available for use- maintenance ?
There was vent fan in the bathroom
Breakfast was superb. nada.
Super clean...fresh bed cover...lots of pillows...great breakfast. I really liked everything but an indoor pool would be nice.
It was clean, nicely decorated, and comfy. It also featured good customer service and nice amenities. The way the room was set up was a bit awkward for getting the luggage cart in and out of the room in a functional manner.
Easy to find, complimentary breakfast was actually substantial and varied. Our room was tiny, and the pillows were all very soft, even the allegedly 'firm' ones. Couldn't run laptop/tablet into the television.
Great staff. Clean. Breakfast was outstanding. Location next to Novant hospital was ideal for us
We liked the cleanliness of the hotel along with it's buffet breakfast. The location of the hotel was a bit out of the way from major shopping centers and restaurants.
Beautiful facility, great staff No
La encía La habitación... Los botones
Estaba de paso por NC y necesitábamos un hotel agradable a un precio decente, y me sorprendió la oferta que me dieron en un hotel que para mí debe ser 7 estrellas Las habitaciones eran espaciosas y modernas, las camas y las almohadas son muy cómodas, el baño muy guay
Nothing about this hotel is worthy of positive comment except the Valet Servicecleam Cleanliness. Service. Food. Beds. Quiet - the walls are paper thin. Elevator access - terrible. Response to problems - pass the buck. I do go to Charlotte a bit and I will NEVER stay here again.. Room was filthy with hair in the tub and used tissues behind the bed. The rolls were literally half baked dough. The beds could have been from the Spanish Inquisition. Worst of all was the front desk staff. While courteous, their answer was to pass the remarks on to Management and "see what could be done". Hey Hyatt - Don't make excuses, find solutions. It's called empowerment and unlike your hotel - It works!
Good breakfast. Accommodating front desk personnel when wine bottles needed to be opened. Key required for elevator ; didn't always work, card keys frequently failed . Very difficult to figure out where the entrance was, especially since it was in an area of one way streets.
The location is a few blocks away from where I would prefer to be, but otherwise this is the perfect hotel for business travel
The staff were all very friendly and helpful. The room was spacious and the bed very comfortable. Everything in the room was spotless. The location was very convenient. Breakfast provided lots of options and the staff serving it went out of their way to make everyone feel welcome. We were a bit surprised by the $22 charge for required valet parking but the valets were great. The morning we left, only one elevator was working, which caused a bit of a wait since we were on the top floor.
The location, staff, and room were great! Very helpful staff and comfortable beds. They only have 5 luggage racks, and there were non available upon check in or check out. It made it hard to transport our luggage with our 9-month old.
Great breakfast in the morning and great nightlife at the bar with amazing rooftop patio. Internet connection never really worked so we didn't make use of it.
It was my first time in Charlotte, staff left a very good impression!
We really had a great stay there!!! The hotel and staff were excellent!!! The only complaint was the parking,,, the valet was great but wish they would have had a parking lot, but being in the city that is understandable.
No parking and pool is on same floor as upscale restaurant.
It was very close to our venue of the concert at the stadium. Just a block away. But it was close to the metro station which had some shady people. But that's givin near any city area. There was bars and restaurants nearby. We had a good time. Just keep a close eye on yourself. But the view from our room was very nice of downtown. Especially at night when the building lights came on!
The staff was great. Marvin is an excellent staffer. He was helpful and friendly.
The layout of the room was great! And the bathroom was outstanding. The hotel was difficult for many members of our party to initially locate. All most everyone went to the Hyatt House, 2 blocks away, before finding the Hyatt Place. Increased signage is needed, given that the entrance to the hotel is not road side.
Loved the look and feel of the Bistro. Hadn't seen that in a Courtyard before. Staff was great. Popcorn cieling in the room.
It was close to where we wanted to be They gave us the one room with no view and wouldn't give us a king size bed
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Clean and modern Charging for morning coffee.
Very clean room.
Comfy bed, friendly and accommodating staff Breakfast over at 10 am
This guest did not leave comments about this hotel.
Location was perfect and having a kitchen was great when traveling with kids. Dogs barking at night on one of the nights.
location was very good, privacy was very good, breakfast was good but did not start early enough for people that work. dust in corners, room showing ware, room need a little more attention to be good concerning cleanliness. clean but dust and grime in corners and around baseboard.Cost too much. Needs a night light in bath area. After taxes I ended up paying --- dolla
Layout of room Fan in the bathroom too noisy (bad bearings?) and should be replaced. Did not think to mention to staff.
Helpful staff. Especially at breakfast. The price
Excellent hotel in every way, except was a little too expensive. Price was too high .
Beds Hotel staff was uptight
It was close to Bank of America Stadium. At check in we were charged for parking when I clearly showed them that it was to be included in my reservation. They said since I booked with a third party, there was no guarantee that the amenities I paid for would be honored by the property. REALLY??? They also knew we were a party of 3 and clearly needed 2 double beds but put us in a king with a roll away. Not overly pleased with the overall experience at check in.
Comfortable linens and an attentive staff highlighted our quick get-away weekend to this Queen City of the mid-Atlantic. It was a plant 15-minute stroll to the uptown area along quite, tree-lined streets. We expected queen and king-sized beds. We were given a room with two full-sized beds and ill-fitted sheets. The lighting was not all in working order, and my phone failed to charge overnight, leaving me curious about the staff electrician. There was no door in the walk-in shower, and the overspray nearly caused a slip on the floor of the cramped bath. It was a week after the DST time change, but the clock hadn't been touched. None of these issues was show-stopping, but noteworthy as a collection of caveats.
Decor Restaurant was a joke. Empty and expensive. Not a great value
Design, ambiance, and yes even the shower. Pillows! Horrible pillows ... no support ... wasn't comfortable at all.
En general, buena relación calidad-precio. Personal amable. Fácil de encontrar, etc. Sería un buen lugar para una estancia de negocios extendida. El desayuno era... no muy bueno. El personal no era demasiado amable. El café de los hoteles no tiene porqué ser muy bueno, pero este era horrible.
Be careful if you stay at this hotel and plan to sleep. This property is situated directly across the street from the Epicenter which houses several very loud nightclubs. My room was on the street side and it was so loud I felt like I was actually in the club. Be sure to ask for a room on the back side if you want quiet. This is a new hotel so it was nice that everything was so clean and comfortable while I was awake.
The staff was very friendly and attentive; the location was great for attending events at the Times Warner Arena, shopping and dining; the room was clean, and very comfortable.
Every representative of the hotel we encountered was awesome. They went above and beyond their duty to provide outstanding customer service. So impressed!
Every staff member was personable and friendly. Quick responses to any question/issue. Nothing ever runs perfectly but it's a great company that responds and works to improve in the future. Their GM should be proud. No much. Restaurant menu could use more vegetables but that's just me.
Nice place and location. Comfortable room Why did the cleaning staff try to barge into our room repeatedly starting at 8 in the morning? Seriously tried to come into room 3 hours before checkout, then tried two more times before 11am. Ridiculous.
Everything. :) No complaints except it wasn't as close as I wanted to mt destination.
The hotel must be going through renovations. There was a lot of plastic all over the place. The room I had on the first floor was not well lit. Then when I got someone to come in and add light bulbs to the bedroom lamps, they blew the whole rooms power out. So I had to move to a room on the second floor. Not a good experience at all.
The staff is very friendly. Room was clean and comfortable. I will definitely return the next time I am in the area. Great value! The fact that I had to drive all the way to Charlotte to stay there. ;)
Staff was very helpful room nice and spacious. Would not do my stay any differently.
I loved the hotel itself. It had a front porch and it was clean. The breakfast was the worst breakfast I have ever experienced. They keep a fridge full of microwaveable sausage biscuits and cheese and egg bagels with a bowl of hard bowled eggs. It was not good and cannot be cost effective.
Afforability thru kyak The pool was under construction. The app lead me to believe it was indoor and it's half indoor half outdoor..
It was for the most part clean, it was rather convenient to get to the beach, and the staff was really nice. We loved they truly enforced their no smoking policy. Although mostly clean, the bedboards looked like they hadn't been cleaned since Jesus was born, and the only working Ice machine was up on the last floor. Also their change machine did not work for the snack machine, and they were unwilling or unable to break it at the register
We liked the beds and the comfort of the mattress. It was also very nice to have both a fridge and microwave available in the room. The coin laundry is always a welcome add on. The pool was nice and always empty. The breakfast was good. I liked the addition of greek yogurt. The coffee was very good! Most of the staff was friendly and accommodating. The "gym " was OK, but nothing more. No barbells, no weights. The cycling machine and one treadmill were not functioning. It was surprising to see housekeepers more attentive to talking on their cell phones than doing their work.
Me encantan los hoteles Aloft. Me encanta la ubicación. Zona perfecta. No estaba tan limpio como otros Aloft en los que me he alojado.
Su ubicación es fantástica y a una corta distancia a pie de todas las actividades
Charlotte es una ciudad divertida. Todo el personal era increíble y muy amable.