Hotel is nice, maintained and clean and staff is helpful and polite and they also speak English. Provided services are in good level.
A non-smoking room that was actually smoke-free; hard to find in Greece. Lavish breakfast. Nicely appointed room. Professional, polite and helpful staff. Convenient location The beds could be of higher quality. we changed rooms due to a sagging mattress. Room we stayed in after was OK
The hotel has a very nice view to the lake and the mountains from the balcony, comfortable room and bed, helpful staff, excellent breakfast, a spacious parking area, easy to reach. The design is a bit dark so they have to add some light to the room.
very clean and comfortable rooms. Great price. Didn't seem to have a bar or restaurant open. No business computer center. Needs radio in room.
Good aesthetics. The rooms were too small. The price is too high for such a hotel.
Design, Quiet, Decoration, Very clean, Breakfast buffet variety, Service variety, Not crowed, Easy to find In any case, not a 5-star hotel. Flies on the breakfast buffet, semi-underground room for breakfast, parking space, personnel could be more polite, Smell on the outside
Beautiful gardens and pool setting. Gorgeous interiors, including pleasantly attractive and very comfy room with balcony and a good-sized marble bathroom. Excellent room service. Some Staff were very friendly, courteous and helpful (room service attendant, woman on reception, cleaning attendant), whereas others were not as polished in their approach to customer care/ willing to be of assistance (man on reception, restaurant/ bar person over the phone).
Very Original interior design both in the rooms and especially the bathrooms The bad smell coming from the laundry of the hotel which is next to the main entrance.
we were very happy with the staff who once realizing the air conditioning was not working in our room they relocated us to a better room at the same price. breakfast was very nice and generally the hotel is lovely but a bit out of the way. there was a whole wing of the hotel where the air conditioning was not working in 38 degree heat!
Room very comfy and quiet. Good service and food. Nice set up with the pool and restaurant. Everything seemed appealing. The location of the hotel is by the national road.
I rather enjoyed the service, cleanliness and privacy the hotel offered. I also quite liked the architecture of the building and the outside of the hotel. Breakfast could be improved, although it was good quality. I also feel parking directions were missing.
helpful staff, relatively clean room (could be a little better), glasses and dishes were left outside the hotel door for a whole day
Rooms are incredibly comfortable and hotel is very quiet, so slept peacefully every night. There was one male member of the cafe/bar staff who was exceptionally polite and went out of his way to be helpful. Certain staff were less than polite.
Good service, polite staff The pool closed too early (7pm), and our kids missed it as we checked in at 7:30 pm. Having the schedule for pools/restaurants on the website would be nice
Besides the excellent condition of the rooms and the incredible breakfast buffet, this hotel's great advantage is that it is within walking distance from the lake where all the bars and restaurants are and the tourist shops. The staff was really polite, the mattress was just about right and the comforting level was really high. One thing I would improve is the swimming pool. This hotel is basically for business meetings but still the pool area and the landscape could be a little more interesting for the other type of guests and for kids too.
Friendly staff. Excellent service, Very comfortable room. Superb cleanliness. Very relaxing! - Excellent choice of spa treatments.
Nice and cosy - comfortable -good location - spa in the hotel -excellent breakfast
Rich breakfast buffet with freshly squeezed orange juice. Very well-decorated and comfortable rooms. Sense of luxury in the lobby. Convenient location. The swimming pool not very exciting and the pool facilities poor. Hotel bar prices too high. Reception staff could smile a bit more.
The room's facilities were remarkable, so was its decoration. The hotel gave the chance for a down-town walk thanks to its location. The breakfast was perfect. The extra charge for using the pool.
very good breakfast, perfect and clean room, polite staff, excellent room service. parking the car was a problem, as there were little places for the hotel size
a gratifying experience we needed the most
the room was great and quiet , the spa very good althougth the prices were high!the lobby was fantastic..
The opening times of spa and gym were different than in the brochure in my room, thus I did not have time to go to gym (as it closed earlier).
Great location, very beautiful building, very nice and clean rooms. no
Everything was perfect. Just amazing! Staff, services, qualities. One of the most wonderful places I have been in my life. Recomended!. Everything was perfect.
Beautiful scenery, nice comfortable room, very hospitable people.
The Varirty of choise, the quality and the service at the restaurant was second to none.
Excellent food, nice decoration, very friendly staff, beautiful nature.
Very nice 300 years old stone house with interior designed by an architect, with wonderful furniture. Beautiful location. Tennis court available. Excellent breakfast. All the staff present in the hotel (probably the owners?) do not speak any english. The hotel is very difficult to find if not coming from Ioannina. There are no restaurant in the neighborhood. We would not classify this hotel as a 5 star hotel. No drinks in the room/fridge and no coffee facilities.
I was only at the hotel for a few hours to sleep. The staff was friendly and the room was clean and comfortable. I would stay there again.
confortable rooms, good breakfast a smile from staff would be nice
Reception staff were friendly and informative, which helped me feel comfortable about getting to the airport next day. Breakfast staff were friendly and helpful. The location was good for seeing Ioannina. The reception and dining room were comfortable and attractive. The shower head had to be held in the hand, couldn't be hung up - but this is often so in Greece. It would have been better if there had been a list of things room service could provide. But these are minor points.
Staff was nice and helpful whenever needed in small but useful things, such as helping us find our way around the town, finding a good restaurant, etc. Room and bathroom were a bit minimalistic.
Close access to interesting part of Venic(Ghetto). Colourful area. Easy to access central Venice
The location and free parking was ok The staff did not speak good English , ok for a 3 star hotel only
Nothing. Dirty and used carpets. Should be classified as a budget hotel not intermediary as published.
Very clean and quiet. Staff pleasant and helpful. it would have been nice to have some furniture on the balcony.
I like the behaviour of the reception staff and the cleaners as well At six o'clock in the afternoon somebody knocked our room's door and they told us if we want coffee but we did not open the door because nobody informed us that they will offer us coffee in our room at this time.
Excellent English speaking staff Rooms smell of smoke