friendliness and helpfulness of staff
Location, staff and cleanliness. None
Nothing at all The Staff and their Treatment
the nice atmosphere and the readiness of the hotel staff to offer evrything as much as possible
good service the rooms must be redesiened
Nothing Very poor room, wall paper in patches, dirty towels, bad smell in toilet
Nice and quite very good view from the rooms. No.
Quiteness and view I reserved a suite and I expected a sea-view, but it was parking-view :( I tried to change also all suites had no view. so I had to pay extra to take the Regency Boutique suite. The receptionist deducted duble my stay amount,which was not accepted from my creditcard,which left nothing to my limit.
Verry welcoming staff, they made me feel at home. I had a panoramic view from my balcony. the breakast vas very good.
View 1- Air conditioners do not work. Only heaters. The weather was quiet warm and we had to sweat all night long , 2- No blackout curtains. sun penetrates the room in the very early morning.not acceptable for a 5 star hotel 3- people shouting and screaming in the terrace under our room...what happened to clients servicing?
Las habitaciones son muy confortables, también al ser un hotel urbano y ubicarse en un barrio con tanto ambiente tener piscina es importante y finalmente la situacion del hotel.
La cercania a la calle Hamra y la facilidad para compras y diferentes comidas. En general recursivo. La falta de diferentes idiomas en el front desk y en el comedor para poderse comunicar bien. Hablan y entienden muy mal el frances y el ingles.
La atencion es excelente, las instalaciones son muy buenas
desayuno no incluido, piscina cubierta en vez de al aire libre
Health club, habitacion era espaciosa
Tiene una buena ubicacion en la ciudad La velocidad y fidelidad del Internet muy mala
The hotel look nice from outside, and its near the beach breakfast was very poor, no ambiance, the hotel was empty, mirror in my room was broken, the maintenance is very bad. Taxi driver informed me that its a kind of hotel frequented by women for very short stay....
The Hotel is in an excellent location close to nearby night spots and great restaurants. The reception is nice and warm and in the evening a pianist adds a romantic touch... I particularly enjoyed the Pub on the Mezzanine floor where they serve very good cocktails. The hotel caters to a wide range of customers of various backgrounds and nationalities. I met the Hotel Owner who takes a personal interest in keeping the hotel customers happy and comfortable. My room was very comfortable and clean. I have stayed in various nearby hotels in the past, but i can honestly say Princessa is by far the best hotel in the area, and I will definitely return for a longer stay.
Arriving in Beirut for the first time i found the Princessa Hotel to be very welcoming and luxurious. my room was spacious, comfortable and clean with beautiful views over the Med. Room service was promt and was nice to have a selection of both International and oriental cuisine. Special thanks goes out to Paul and Rabih at the front desk who made me very welcome. As a suggestion, not a complaint, greater selection of exotic fruit along side the local fruit at breakfast.
The location is perfect. Beach, mountain, downtown, north, byblos all places are easily accesible.. My room was very spacious and clean. The breakfast was very poor !! The hotel needs to provide informative leaflets regarding tourist attractions nearby or places to visit..
quite, clean, smiling staff and very helpful, view of the room and the mountain view.
Excellent service, there is something special about this hotel, it is owned and managed by a Lebanese family that have spent most of their life abroad, so they know exactly what customer service is all about. The staff were very friendly and courteous. I would definitely recommend this hotel
clean and calm hotel slow service ,you should ask twice or three time for each demand,the refrigerator is so slow to cool subject and contain no freezer part,the saftey box in the room was broken, 2 out of 3 lamp in the room was not working, the rooms need more illumination,overdo security as such that you feel that you are in security place, some of the staffs are frown,internet service is bad,they gave me a code which worked for just half an hour,taxi driver is not so polite and he became angry when he knows that i make a voucher although that i paid 25$ and he starts to slur when he saw the voucher !!
Excellent customer service. The receptioin staff, door men, house keeping were all just perfect. The hotel was in the middle of Kaslik yet on the beach with a great recreation area. The food and drink's prices could be lower 10-15%.
location and beach side furniture need to be improved
The Room service and food was excellent.Next to big pool.and the shopping district made our stay easy and fun.
location on beach and close to shopping Old furniture staff not available, not what you expect from 5 stars
Su ubicacion en el Corniche, seguramente las vistas desde otras habitaciones. A mi me dieron una de las tres por planta que dan hacia "atras", vamos vista a un parking Las zonas comunes son de hotel de bastante menos estrellas
Creo que le sobran estrellas
Location The location of the hotel is very close to the Jounieh old city, i visited on foot. Close to the highway and easy to find. Hotel did not have an ironing board, i was given an broken iron and told to use the bed as an ironing board. So i sent my clothes to be pressed instead, which cost $50 USD. No blow-dryer in the room. When i asked for one they said they did not have. Then on the last day while checking out, i mentioned this fact, and the response was "We have blow-dryer, you should have asked"...Really? Staff could not communicate properly with my partner who is anglophone...good thing i can speak a little Lebanese. We booked a room with 2 beds, breakfast, and a sea view...instead we were given a room with a view to the neighbors (they call it mountain view). We had no breakfast included, and had a king size bed..which they later split to two single beds. The location of the hotel does not allow for a mountain view or a sea view, so do not be deceived with the additional cost for such views. The hotel faces north and south from either way...the Mountain and the sea are West and East. It is good enough for someone travelling on business and wants something cheap. Or someone that needs to rent a hotel room for casual intercourse. Otherwise, it is not recommended for someone travelling in a couple for recreation.
staff and the location nothing
The hotel ambience and facilities Yes, fiirst of all, the front desk service is very poor and the staff is totaly unqualified for such five star hotel. Secondly, I've never seen a hotel that charges its guests for the valet parking.
the people respect. no.
the location is good and the looby and the security. the executive room rate and that no lower rate for Booking.com
when i checked-in the hotel did not have my room ready eaven thou i called and sent an e-mail to duble-check and also conferm my reservation when i came from a long trip the hotel keept my wating for 2 houers and then the said we are sorry because we are over-booked and they put me in a suit with some friends for lack of rooms ...... thats somthing i did not accept yes the over-booked story and the 2 houer wait even i came after midnight
There are a hotel role says its not aloud to inter the pool area at night for the restaurant there because am wearing my abayah (a traditional dress women wares in gulf country) that I can except in a non Arabic country but not in an Arabic wish know our culture
location nomore . the staff
The Amethyst pool area is amazing. feels really VIP and the staff there treat you like royalty and make the effort to talk to you. Pool service is a little slow.
The room service is good for its value. All hotels as acomplemantary put kettele for tea & cofee, here they did not.