su personal fue muy amable y sobre todo en el area del desayuno. todo fue excelente , en nuestro proximo viaje volvemos a reservar en ese mismo hotel
su ubicacion es excelente y el personal fue muy atento y las habitaciones que reservamos eran muy comodas. El area de playa era espectacular. Lo criticable es la falta de mantenimiento. Deberian prestar mas atencion a ese detalle.
Its good location outside down town but still at walking distance (more or less 20 minutes); the services available and the staff. The permanent traffic noise (especially in the rooms at the front) which makes it impossible to let the windows open and fully benefit from the terrasse; the sometimes a bit too commercial approach of the hotel and its staff (services advertised everywhere in the room; staff knocking at the door to offer services without having been asked, etc.).
The staff are amazing. We specifically asked for a balcony, and it was huge, but we had nothing to sit on outside and there was no light switch to turn the lights on outside
Nothing The staff is very rude I asked for free WIFI in my room because I booked the room with free WIFI and they said no you have to pay. I was traveling with two young children and several luggage and nobody helped me.
its a cozy place
Comfort of the bed; seaview from room; service of staff; excellent breakfast; amazing swimming pool The bathroom aeration was not working; the room was on the small side; could have used more tv channels.
My husband and I were very impressed with this hotel, and we would definitely stay here again. The service was great. All workers from bellhops to cleaning staff were incredibly friendly. I was especially impressed with the breakfast, which was included with the price of our room. It was a magnificent spread--over and beyond what I would have expected. The only criticisms that I have is that the mattress on the bed was a bit stiff. Also, when we first arrived, the people behind the counter were also answering several phone calls while at the same time checking people in.
Quite area. Close to AUB. Easy valet Parking. Very good staff no
Location 1) They did not provide me with my requested non-smoking, king-bed room until I demanded it. 2) Internet service was not operating,even after several calls to reception all their promises were broken and, although they promised to refund the fee, it was still on my bill and I had to pay it. 3) Service is poor and most employees have a negative attitude.
The location is great, the staff are helpful and smiling, the rooms are clean, and the facilities are very convenient. The hairdresser's rates are exorbitant!
I liked and appreciated the courtsey of all the employees Not applicable
La limpieza de las habitaciones y un desayuno bastante variado. Las habitacions no tiene persianas y el sol y el calor eran muy fuertes desde la mañana temprano, no se reponían los jabones y no se concedió un late check out de dos horas.
ubicacion Algunos cuartos con muy poca ventilación, ventanas muy pequeñas.
el personal es muy profesional, cordial y ayudaba en cualquier momento, solucionando dudas y preguntas.
limpio, moderno, todo aestrenar, muy nuevecito. Sin poblemas, salvo por su situacion un poco alejada del centro. Y el personal del mstrador podria ser u poco mas simpatico. Los restantes, sin problemas el persdonal de la recepcion
La atencion es excelente, las instalaciones son muy buenas
Tiene una buena ubicacion en la ciudad La velocidad y fidelidad del Internet muy mala
desayuno no incluido, piscina cubierta en vez de al aire libre
Health club, habitacion era espaciosa
Su ubicación es adecuada y la habitación estaba razonablemente bien equipada Ascensores muy pequeños y precio muy elevado para la calidad del hotel. Si quieres que te llamen desde la recepción a las 4:00 de la mañana sin ningún motivo entonces elige este hotel
Buena habitación. Silencioso. Ubicación central en Hamra. Personal. No sirven alcohol (al menos durante el Ramadan) ni siquiera en el minibar de la habitación. Abusan del aire acondicionado (hacia 18 grados en la zona de desayuno!!!)
el personal, lahabitacion y su buena organizacion y mobiliario y espacio para rabajar con sofa y dos TV no hay alcohol
La limpieza y las habitaciones muy bien, modernas, muy espaciosas y muy bien equipadas. El desayuno correcto. El personal estupendo. Nada
it is a nice hotel near beirut
every thing was good
Rooms are very nice. most of restaurants and bars where closed. We weren't informed about the renovation and the noise from 9-5. Management didn't do anything to compensate.
I loved the cleanliness of the room and the friendliness of the staff. Some of the services could have been better, for example we wanted to use the waterpark (attached to the hotel) total confusion, nobody seemed to know what was going on. We used the entrance from the hotel and had a couple of visitors with us (which we paid full price) and the security was just ridiculous, we had to small children with us and it took a good 15/20 minutes before we gain access.
Great hotel. There breakfast is so Delicious and a lot of variates. Nothing to say.
It has very wonderful scenery and easy access to city center.
Very comfortable, enjoyable stay,the view of the room was spectacular The floor carpets,very dirty.
all the outlets and the water gate aqua park the food was not good, also, whenever i order a meal they always brought something else.
indoor swimming pool Interruption of electricity for 25mn
Everything:Spa & Treatment,Clean, welcomed, Excellent service & very comfortable
It is good hotel, but you can find better than Habtoor
expensive and far from city cinter
all facilities and staff and restrant and the bar
Very nice hotel with great views. Excellent staff and very friendly. I recommend it.
night clups no
Arrogant staff. Very noisy
The view from the room, the spacious balcony, the friendliness of the staff and the quality of the food & beverages, the commercial mall under the hotel. Nothing
The staff were very helpful and write on time when requested. The room is big and very clean and also wounderful balcony. The spa is great. The internet facility is very stupid and not for a 5 stars hotel . The rate of the rooms is expensive in comparing with the location in the country side.The rate of Habtoor is the same as the Four Season !!!
Reading the massage menu!
Nothing, It was very bad 1.Reception staff asked us to pay the full amount of the booking in advance. 2.Reception staff take 100$ more, they asked us to pay 600$ we pay it then he said no this is 500$ only, please pay 100$ more!! 3.When we chick in, the reception staff asked us if we can take our luggage or they will send it later on with some one!! Also when we chick out they asked us if we would like to take our luggage to the taxi or they send it with some one!! 4.I asked them to change the bed sheets because it was dirty, they send me one of their staff to check it, then she left without change it.
Le buena predisposición del personal para solucionar los temas. La infraestructura del hotel es de alto nivel y especial atención a la seguridad. Durante el fin de semana el área de la piscina está totalmente desbordada en su capacidad. Hay algunos descontroles en especial por parte de los niños y los adultos fuman habanos.
location nomore . the staff
the location is good and the looby and the security. the executive room rate and that no lower rate for Booking.com
the people respect. no.
The room service is good for its value. All hotels as acomplemantary put kettele for tea & cofee, here they did not.
when i checked-in the hotel did not have my room ready eaven thou i called and sent an e-mail to duble-check and also conferm my reservation when i came from a long trip the hotel keept my wating for 2 houers and then the said we are sorry because we are over-booked and they put me in a suit with some friends for lack of rooms ...... thats somthing i did not accept yes the over-booked story and the 2 houer wait even i came after midnight
There are a hotel role says its not aloud to inter the pool area at night for the restaurant there because am wearing my abayah (a traditional dress women wares in gulf country) that I can except in a non Arabic country but not in an Arabic wish know our culture
staff and the location nothing
The hotel ambience and facilities Yes, fiirst of all, the front desk service is very poor and the staff is totaly unqualified for such five star hotel. Secondly, I've never seen a hotel that charges its guests for the valet parking.
The Amethyst pool area is amazing. feels really VIP and the staff there treat you like royalty and make the effort to talk to you. Pool service is a little slow.
The hotel look nice from outside, and its near the beach breakfast was very poor, no ambiance, the hotel was empty, mirror in my room was broken, the maintenance is very bad. Taxi driver informed me that its a kind of hotel frequented by women for very short stay....
The location is perfect. Beach, mountain, downtown, north, byblos all places are easily accesible.. My room was very spacious and clean. The breakfast was very poor !! The hotel needs to provide informative leaflets regarding tourist attractions nearby or places to visit..
quite, clean, smiling staff and very helpful, view of the room and the mountain view.
Excellent service, there is something special about this hotel, it is owned and managed by a Lebanese family that have spent most of their life abroad, so they know exactly what customer service is all about. The staff were very friendly and courteous. I would definitely recommend this hotel
Arriving in Beirut for the first time i found the Princessa Hotel to be very welcoming and luxurious. my room was spacious, comfortable and clean with beautiful views over the Med. Room service was promt and was nice to have a selection of both International and oriental cuisine. Special thanks goes out to Paul and Rabih at the front desk who made me very welcome. As a suggestion, not a complaint, greater selection of exotic fruit along side the local fruit at breakfast.
The Hotel is in an excellent location close to nearby night spots and great restaurants. The reception is nice and warm and in the evening a pianist adds a romantic touch... I particularly enjoyed the Pub on the Mezzanine floor where they serve very good cocktails. The hotel caters to a wide range of customers of various backgrounds and nationalities. I met the Hotel Owner who takes a personal interest in keeping the hotel customers happy and comfortable. My room was very comfortable and clean. I have stayed in various nearby hotels in the past, but i can honestly say Princessa is by far the best hotel in the area, and I will definitely return for a longer stay.
service of staff is very personalized and friendly. boutique hotel in the vibrant heart of beirut they dont clean the terasses and lobby is not grand .
The room was very spacious and very well maintained with beautiful and interesting items used in the decor and delicious fresh fruit was kept ready before our arrival; the concierge was very attentive to our needs and helped us have a very pleasant experience by arranging our reservations at various restaurants and other venues, including a half-day tour to nearby attractions and especially Jeita Grotto... The breakfast buffet was very limited compared to what I would expect from an establishment like Le Vendome; the ongoing construction next to the hotel makes it mandatory to get up by 8ish in the morning as it is impossible to sleep after that due to the very high levels of noise
The housekeeping was perfect and honest. The price was extreamly high !
One of the main reason for choosing this hotel always is the fascinating sea view from the upper floors
Location is great. Requests not always fulfilled
the location of the hotel mostly the stuff
Friendly and helpful staff plus all the day house keeping. I liked the business center. Maybe the classic furniture.
hammera street nois in the morning .
Nice location , most of the staff are friendly , the food and service at top floor restaurant. The club lounge is poor , not up to the international standard in terms of size , facilities , snacks and drinks , only 2 no pcs against huge no of guests , finally some of the staff are not friendly.It simply does not represent value for money.
staff was useless, cleaning people absolute dont know what they were doing
staff swiming pool and no joint rooms
location was excellent This hotel was a disgrace to the five-star chain. Not a single customer service smiles when he meets you. The carpets are stained in rooms, and furniture is exhaustedly old. The TV looks like it was bought from a backyard sale. Hardly anyone speaks English. Motels have better and friendlier services. As for the so-called swimming pool, it was a 3x2 meter which a dog would not want to jump in!
The Staff were helpful The Room was too old,, old TV old coffee maker, old furniture...etc
Wedding Invitation The dinner catered to event wasn't good. However our breakfast at the hotel was good.
location on beach and close to shopping Old furniture staff not available, not what you expect from 5 stars
Excellent customer service. The receptioin staff, door men, house keeping were all just perfect. The hotel was in the middle of Kaslik yet on the beach with a great recreation area. The food and drink's prices could be lower 10-15%.
location and beach side furniture need to be improved
clean and calm hotel slow service ,you should ask twice or three time for each demand,the refrigerator is so slow to cool subject and contain no freezer part,the saftey box in the room was broken, 2 out of 3 lamp in the room was not working, the rooms need more illumination,overdo security as such that you feel that you are in security place, some of the staffs are frown,internet service is bad,they gave me a code which worked for just half an hour,taxi driver is not so polite and he became angry when he knows that i make a voucher although that i paid 25$ and he starts to slur when he saw the voucher !!
The Room service and food was excellent.Next to big pool.and the shopping district made our stay easy and fun.