Ventajas: The facilities are superb, the staff is outstanding, the food is very good (mainly breakfast). The snorkeling at the front beach is amazing. Lots is different and colorful fishes. Turtles also come by.
Desventajas: Internet speed. Although it is reached wherever you are, it definitely lacks speed.
Ventajas: The property is breathtaking the moment you set foot in it. Sea turtles and beautiful fish swim right there in the lagoon with you. Staff is very attentive. Sunsets are incredible and the nice acoustic singer sets the perfect mood. They had a nice champagne in our room for our honeymoon.
Desventajas: I chose this property after doing a LOT of research and the main reason was because there were a lot of activities for guests included with the stay (or so I thought). The brochure on their website is very misleading, it lists fitness activities without any pricing. My husband and I did Floating Yoga a couple of times and then I saw a charge of $20 per person per class on the final bill. I couldn't dispute it because apparently it was stated on the sign in sheet, but at 6:45am I really wasn't reading the fine print on what I was putting my name and room number on. The resort fee of $25 per day only includes parking and very slow wifi. Everything else is charged, even shaded chairs at the beach. Too many additional charges, in my opinion.
Ventajas: Hotel was okay but you can't compare to a four seasons.
Desventajas: Need more people at the front desk. There are a lot of stray cats on the premises.
Ventajas: Room is beautiful and the restaurants were excellent, maybe the large pool was excellent we landscaped and pool isn't to be at. Many activities to enjoy at the beach. The outdoor spa treatments are amazing! With the most friendly and helpful staff.
Desventajas: Leaving, The only casual dining was at lunch.
Ventajas: The housekeeping service, facilities, the restaurants, the pool area services, the sunset ritual
Desventajas: the beach is terrible, the inconsistency in serving the same breakfast - the waffle was presented with and without additions, like whipped cream, spiced sugar, coconut sauce. Unacceptable.
Ventajas: It was a beautiful resort. The lagoon was great and the snorkeling was good.
Desventajas: This would be a great place to stay if you have no complaints or issues. The staff is not helpful at all. Not the front desk, not at the restaurants. It's as if apathy and not luxury service should be the hotel motto. It is pervasive. We had an issue with smoke in our room. It was coming through the AC. They kept calling to apologize and offering assistance but when I would meet with the front desk they would do nothing. It is advertised as a non smoking facility.
Ventajas: Room cleanliness, size, restaurants, beach, service was great. You get what you pay for..
Desventajas: Cheap snorkels
Ventajas: Bed was very comfortable and the room spacious. Everything was very clean. Fantastic location.
Ventajas: Sweeping open spaces far from the crowds of Kailua-Kona. Beautiful open lobby and a cool drink at check in. Nice pool and great beach. This was our 3rd visit and probably won't be our last.
Desventajas: Always at least one flight of stairs to get down to pool and beach, so beware if someone in your party is mobility impaired. As others have commented, dining options are few and pricey. The Coast Grille was closed for renovation during our stay, limiting the choices even more. Fortunately, there are many choices further up the Kohala coast and a little ways inland at Waimea. We do miss the old tradition of free orange "slippahs" in the room, but apparently the bean counters got to that one.
Ventajas: We loved the location. The pool area was outstanding for families. The beach was very accessible and beautiful. It was very quiet and relaxing. We would stay here again.
Desventajas: The eating choices were few and expensive. The location felt isolated so that the only convenient choice for food was the hotel. That food was very expensive. One restaurant was closed the whole time we were there.
Ventajas: Great location and beautiful grounds - basic but nicely done.
Staff is very friendly and helpful.
Lobby is gorgeous and rooms are spacious, though outdated,
Desventajas: VERY few restaurants or bars open on site. Made it look and feel like a hotel on the way down.
Looked like a lot of events had just happened and the staff had not gotten around to cleaning up yet.
$12 for in-room wireless is SO yesterday. Hotels without site-wide free wireless are just trying to tap guests (aka hostages) for their last $. Had to go to lobby to get free wireless.
Give this facility a little facelift and keep more restaurants/bars open and you might get more occupancy, more energy, and more revenue.
Ventajas: Location at the beach is excellent except that there are no real alternatives to hotel restaurants.
Desventajas: Outdated, especially bathroom and not very clean. All in 80's style. Tried restaurant once for breakfast and very disappointed. Parking too expensive, should be free (self parking far away from room).
Ventajas: The views are amazing and can't be beat! Very quiet and comfortable. Perfect luxury!
Ventajas: La limpieza de la habitación, tamaño, restaurantes, la playa, el servicio era genial. Obtienes lo que pagas.
Desventajas: Barato tubos
Ventajas: La cama era muy cómoda y la habitación amplia. Todo estaba muy limpio. Fantástica ubicación.