La ubicacion,cerca de Cata Beach, Las pisinas, y el desyuno Personal, habla mal el ingles muy dificil comunicarce con ellos. Quisieron cobrar cosas del mimibar que no habiamos consumido
La localización era estupenda. El trato del personal de recepción, concretamente de la encargada de noche. El resto de la gente fue correcta. Las habitaciones estaban bien pero no se correspondían con las imagenes mostradas en la web.
The hotel is one of the best we've stayed in. The famous Thai hospitality and service are unsurpassed. Food outlets were great with many varieties. Lots of sports activities to do and a great golf course nearby-The Blue Canyon. Tourist attractions around Phuket are plenty, so there is not a free moment if you are adventurous.
I liked the pool. i did not like the service of the receptionists. I did not like the wifi, if there is even any. I did not like the fact that I can't order room service because I checked into a room with a telephone that's not working.
it'convinience to go shopping and eating . it's near to the patong beach.it'very comfortble in the hotel . the receiption desk staff very bad service .no welcome ,no smile .no patient answer the custoner's questions.
it's clean, the facilities is good, valueable for the money that our family spend No
Clean, friendly and a warm atmosphere Some staff had problems recognizing different currencies thus giving the incorrect exchange rate.
clear, new hotel small pool, small balcony
Good hotel with walking distance to the shopping area and a nice beach nearby. The standard room was very small for to people with luggage. We upgraded the room to a family room for a very cheap price.
very close to night life and shopping. clean room. very central. calls to wrong room during whole night needed to disconnect phone line as i couldnt sleep with phone left in. very small rooms. hotel staff not rude but not friendly either.
Its close proximity to the beach is very convenient 1. There should be extensive internet wifi connectivity in the room as well. 2. The lobby waiting area is too warm and humid.
Good location, neat and clean property with good size pool and gives value for money as reasonably priced. staff are good. Rooms are small and no F & B room service.
Good location, lovely food, friendly staff.
Clean and Modern Hotel Staff not very knowladgable
Genial, el Hotel esta muy bien, cerca de la playa de Patpong pero sin el ruido y el jaleo de la zona ya que esta a 5 minutos andando de donde empieza todo el lío. La habitación con acceso directo a la piscina excepcional. Las habitaciones enormes, el cuarto de baño enorme y con todos los servicios. El hotel está nuevo. El personal del Hotel encantador, el desayuno muy bueno. Solo tengo palabras buenas para este hotel que nos hizo pasar una estancia muy agradable. Seguro que repito. No
Muy buen servicio. Las instalaciones son fantásticas con relación a su precio. Y, a pesar de su ubicación, ponen en tu mano todas las facilidades posibles para permitirte desplazarte.
La tranquilidad del hotel, y con un toque robinson crusoe. Lo peor sin duda son los mosquitos. Era exageradisímo. Las cabañas son graciosas pero no son funcionales. La habitación esta cerrada y con aire acondicionado, pero el resto de la cabaña no tiene paredes, con lo que está plagado de mosquitos, y para ir al baño te pueden coser vivo. Un dia se nos coló un ratoncito en la habitación y 2 murcielagos en la parte abierta de la cabaña que no sabían salir. Todos los pasillos del resort son de arena y cada vez que llegas a un sitio te tienes que limpiar los pies de arena (se hace incomodo), si solo fuera para entrar de la playa al hotel es comprensible, pero no para el resto del hotel. Estás en la jungla, vale, pero un hotel de 5 estrellas no puede tener estas incomodidades.
La habitación es muy bonita, el trato excelente y el desayuno es bueno. Se puede ir andando a la playa de Kata y a las agencias de viaje y restaurantes de la zona. --- Beautiful room, kind staff, good breakfast. Walking distance to Kata Beach and restaurants and travel agencies. Como equipamiento sólo tiene la piscina y el restaurante, aunque para nosotros esto no es un inconveniente.
Su situación cercana a la playa de Kata Beach (está a 5 min. a pie del acceso a la playa), la piscina está muy bien y el diseño de la habitación. Las habitaciones que no son pool access no incluyen el albornoz y las zapatillas que te proporcionan en estas habitaciones son de playa (de plástico). Tienen alguna habitación donde hay un ruido vibratorio que se traslada al cristal que separa el baño de la cama, generando un sonido de baja frecuencia molesto para dormir. La ubicación del espacio del "comedor" no es adequada, de hecho es una terraza al lado de la acera, no hay un comedor como tal.
The staff was incredible. They made us feel right at home especially Nim. I loved the tours they offered very inexpensive, fun and our guide was knowledge, friendly and easy to talk to. They offer a shuttle service to different destinations to surrounding beaches. the food was delicious. It was a great experience would do it again!
Mainly adults staying here, free WiFi connection throughout resort, Spa was amazing, most of the staff were very friendly and attentive. Not enough lounge chairs to accommodate at full capacity, staff's understanding of English needs to be improved, public areas need more attention to cleanliness, sound insulation was poor between rooms & corridor, house keeping start very early so no possibility to lie in.
The hotel has a great modern design with wonderful views of the sea. The restaurant, the Plum, had amazing food and if you book your table early try to get the round tables inbedded in the furniture. Unfortunately they have not finished building the hotel yet, so from 9am - 5pm building works are taking place, which can be VERY noisy at times. They anticipated this would end by the end of August though, and to be fair it didn't really bother us that much in the end.
Good location, the facilities are good. Service was terible. Anyone can take an order and diliver a plate to a table. To diliver great service, this hotel needs to undergo a major leadership and attitude change. Staff recieves no training on all areas!
Receiption staff is the most freindly & feel very welcome. Pool side staff not so freindly,they more depand on races......
The view of the Sea right outside the hotel , the Jaccuzzzi in the room was so awesome... !!
The hotel was modern, the room was nice, the seaview was excellent! When I check in my room take a shower the room goes the water level in silted up to have a bath. I call thw one step service ( FO counter) all the towels and bathrobes is wet. I need her call housekeeping and engineer . Later engineer check and fix it . He say ( OK ), but no one to change my towels. I call it again after 20 min. She come to change it . At night time the shower room problem again. Next day I go to FO counter and tell here again. I need the shower room no problem she only say ( yes......yes ). If can't fix that I need to change the room . Finally no one follow up when i check out the shower room still water level is silted up to go . This is my bad holiday and unhappy experience and my friend's room is many ants. Why i give trips everyday no one follow up . I just want clean and facilities iis no problem.
it's not good hotel,,,pls don't reseved,,,
I like my room the best. It was on high floor with the balcony facing the beach, sun ,sea and the sky. A peaceful and romantic area and posh ambience which make me n hubby felt relax and at from the busy city of singapore. The place was perfect except that there is no water hose in the WC
Room with Jacuzzi, View maybe Staff, Location, Food, Room Amenities
The finer touches and attention to detail like choosing a scent for the ammenities in room as well as nightly oil burner with turn down service The location from main city and the lack of transfer service, only 1 per night with a limit of 10 people, this hotel is great if you just want to stay at the hotel or have your own hire car
We stayed 10 days, if you want a clean and secure place go for it. Also the management will look after you day and night. So much better that big hotel outside patong, a real coffee and breakfast , a perfect room with plasma and comfortable.......i love the album and the staff thanks again No complaints I will come back I promise
The staff was extremely friendly, rooms were very nice, very clean, they have a lot of care with all details. We had a very pleasant stay at The Album Hotel. Location was also very good.
Good design very nice boutique hotel.Breakfast was nice. Very close Patong beach and bars. ( we did not like Patong area but if you like you can stay) Patong area was really bad. Lots of bars, noisy, etc...
Superior Room is actually two single matresses on a raised floor / basic room - this was a little misleading from the booking details.....
The room is clean, the staff has been friendly, they upgraded my room at zero cost :) the staff guided me on the places of interest, is a cosy stay @ phuket :) location wise is good too, not too far from jungceylon yet is not near to the bustling streets at bangla road :)
really clean friendly and safe hotel, excellent staff, booked one night but went back after dive trip and stayed 4 more the pool at the top is little more than a plunge pool, some of the design items like the goldfish in a tiny tv is just cruel
that it was small and personal.Staff are great Hard Bed, tiny pool. (spa size) and no restaraunt
great location, with easy access to nightlife and beach
all staff are very attentive and tried to support at any requests
Best confort relation ship with price and excelent service no
El buffet del desayuno es espectacular y el personal excelente, todos los servicios dentro del hotel perfectos y todo se puede encontrar cerca del hotel Esta un poco alejado (15 min) the Phaton Beach, pero alquilando moto por 9 USD diarios se llega en 15 min en buena autopista
staff is very friendly and nice. good service too. internet service quite expensive. the room many mosquito.
The service was brilliant during our whole visit, not to mention all the smiles! There was no electronic safety deposit box in the room, valuables were kept at reception.
Good location can walk to th beach easily and its close to everything in Patong Beach, OTOP night bazaar, & not far from nightlife street. Also, the staff were friendly and deluxe room s really nice.
The rooms were large and lovely. Well located on the corner of the Patong circuit, within easy walking distance of the beach, the shopping and the nightlife. We just loved the feel of the place Pool was tiny, we were not allowed to check out an hour later even though the hotel was not even half-occupied.
Quiet, no hassle, good pool area, o.k. for families. Drinks around the pool area a little expensive.
Small hotel with lovely coconut tropical atmosphere, lovely friendly staff, with a quite medium sized pool to relax in. Small enough to make it homely.Rooms are good sized with easy access to pool area. Close to Patong beach and shops.
i liked that although the hotel is near the road and cars are moving there all the time i didnt hear a sound from my room its very quiet didnt like the breakfast
Location, staff attitude, swimming pool, deluxe room. Breakfast
relaxed atmosphere in the pool, bar and massage area. Friendly staff. The hotel was very well located for the nightlife and beach
Handy location near enough to beach (500m), shops and bars while still far enough away for some peace and quiet too The kitchen was closed and the neighbouring substitute was a bit dodgy looking
Relacion calidad-precio. Limpieza, amplitud de las habitaciones, personal... Todo correcto. El desayuno podria mejorarse, ya que los alimentos estan excesivamente hervidos. Cafe bueno.
Habitación grande, eficaces, internet gratis
La relación calidad-precio es buenisima para estar un dia de paso. Por la mañana es algo ruidoso pero no fue un gran problema.
Nos quedamos en este hotel porque estabamos de paso para ir a koh phi phi y nuestro avion llegaba tarde, por lo tanto la ubicacion era adecuada ya que queda de camino al puerto para coger el ferry y ademas centrico porque hay muchas tiendas por si te falto algo.Otra cosa muy buena es que el hotel tiene un spa al lado que es a mitad de precio para los huespedes del hotel; si tuviesemos que hacer lo mismo, volveriamos a quedarnos en este hotel. Un punto a favor; es que para los adictos al cafe, hay una maquina de cafe normal, es decir, cafe molido, no instantaneo.Tambien tiene un minibar con bebidas gaseosas y agua totalmente gratuitas, ademas de wifi en la habitacion. Aunque centrico y de camino al ferry, la zona no es muy bonita.Tambien aconsejamos no coger el ferry por medio del hotel sino irse directamente al puerto, ya que hay muchos taxis y hay mas compañias y diversidad de horarios que los que te ofrecen. Lo que le faltaria para estar bien es un poco de mantenimiento, da a entender que en su momento este hotel estuvo muy bien.