Una gran relación calidad-precio. La comida era un poco cara y dejaba un poco que desear.
Hermoso complejo con impresionantes jardines y 4 piscinas. Precio razonable. El personal era muy amable. Me hubiera gustado haber podido quedarnos más tiempo.
Habitaciones de hotel de estilo casa adosada con porches y balcones. 4 piscinas. Transporte a la playa. Al lado de Walgreens. Check-in tarde
Los empleados son muy diligentes en su intento por hacer que el hotel sea de primera clase. Gracias por vuestros esfuerzos. El teléfono de la habitación no funcionaba. El servicio de internet era interrumpido. Los grifos del lavabo funcionaban mal. Los White Sox no ganaron muchos partidos.
Nos encantó el lugar, que estaba bien cuidado y limpio, tenía bonitas piscinas y un bar exterior. El personal es genial; solo hay que pedir y ellos se encargan.
Nos encantó el complejo y las zonas comunes. La camarero era la más amable que he visto nunca. Hizo que disfrutásemos del viaje. Cuando llegamos a las 6 de la tarde me dijeron que mi habitación no estaba preparada, ya que había hecho mi reserva una hora antes. Parece que no limpian las habitaciones a menos que haya reservas, lo que no tiene sentido.
Hermoso, grande, habitaciones tranquilas; aparcamiento gratuito Está frente a la playa pero no se puede nadar.
Caro para lo que te dan. Los extras no están incluidos en la tarifa de la habitación. Mejor ir al Marriott que hay más adelante en la carretera de nuevo.
Las tarifas del resort
Todo estuvo muy bien, esta un poco alejado del centro pero en auto se llega facil a todos lados. El hotel es muy lindo y muy comodo, y ofrecen un desayuno muy bueno y completo. Al telefono de la habitacion no le andaban las teclas del 1 y del 4 y pedimos que lo cambien pero nos dijeron que no tenian otro...
Excelente habitación El desayuno, se sirve todo con descartables y en lugar poco espacioso
La habitacion es muy confortable con muy buena vista y muy accesible con respecto al precio. Nos gusto el hotel. El desayuno ofrecido es de baja calidad respecto a la categoria del Hotel.
Sillas sucias en la habitación, la puerta del balcón no cerraba bien, La sala de desayuno era demasiado pequeña
instalaciones esta alejado del centro y mal comunicado sino dispones de vehiculo
Las instalaciones que tiene el hotel son muy comodas, sobre todo la piscina y el bar que estan juntos...hace que te sientas de vacaciones. La habitación era muy comoda y el desayuno bastante bueno No tiene playas cerca, por lo que se necesita auto para ir a ellas o al centro
Confort de las habitaciones y el area de piscina. No
The hotel was a dump
The rooms are always clean & fresh smelling. The staff are always wonderful. The hotel picture was not what the motel ended up being. Also it described it was waterfront when it wasn't. That was disappointing but not the end of the world.
My wife and I loved the friendly staff; the location; the private courtyard sitting area; the beautiful, lush grounds; the attractive and comfortable room decor along with special amenities and condiments; and the free taxi services to and from special places of interest in the area. My wife and I will certainly seek out Courtyard by Marriott motels on all our future travels, as we could not have asked for a more positive experience.
Room 103. We had bathroom issues. Toilet did not flush. Bathtub did not drain during shower. Leak of unknown origin over floor and rug. 2 adult travelers. The pool was nice. See above. They did give us free breakfast as a compensation. We are looking into a rebate via our online booking site.
Basic room. Front desk concierge, Stephanie had an attitude that I reserved a room with an Amex when I don't even own one. I showed her the documents of the confirmation using my MasterCard. She continued to persist that I reserved it with an Amex and this is what happens if you book with a third party site.
The leaf blowers outside my window at 8:00 am. Key West is a town where people like to sleep in when they are visiting, the landscaping guys running leaf blowers at such an early hour is not a good thing.
Staff was amazingly friendly and helpful. Beds were very comfortable.
The free shuttle into town and the staff there was friendly and very professional. Our room was very close to the main street into town which was noisy.
Nos gustó la habitación No me gustó el personal. No es amable. Muy maleducado.
Instalaciones muy bonitas, justo junto al agua. La piscina, el jacuzzi y la playa son geniales. Se ofrece transporte a Duval, lo que ofrece una excelente relación calidad-precio. Los taxis habrían costado más de $40 dólares. Buen restaurante y un personal fantástico
Check-in a las 16:00, los azulejos del baño muy resbaladizos que resultaron en una caída. No había espacio para poner cosas en el baño.
El personal era muy atento y servicial Debido a un evento en Key West pagamos 400$ /noche, que era muy caro! El hotel habría sido una buena relación calidad-precio por 150-200 euros/noche
Habitación Servicio Happy hour Piscina Jacuzzi Aparcamiento $ 20 por noche
Cama cómoda No hay ventanas, muy feo, lejos de la ciudad, muy caro. Opciones mucho mejores de lejos.
La habitación era muy bonita y lujosa. El hotel en general estaba limpio y el personal era muy amable. El aparcamiento era práctico. Todo tenía un cargo extra, por ejemplo: aparcamiento y desayuno. La "playa" no era un acceso al mar, lo cual era muy engañoso. Estaba ubicado lejos de la mayoría de las actividades en Key West.
- Great Customer Service - King Bed felt wonderful - Rain shower felt amazing as well - Beautiful Pool side with Tiki Bar - Great Concierge Service - Before arriving, received text confirmation for a King size 2nd floor suite. Once we arrived, they mentioned that it wasn't available BUT we did obtain a King Suite that was close to the pool and entrance and the room was well maintained.
nothing I book two double rooms, and when I got there, I got one room with a broken door, you cannot even open or shut that door by yourself. The other room only have one bed, and they asked one us to sleep in the tiny sofa there. And they did not informed us before we saw they room, and refused to give us whole refund. CHEATING customers. Your travelling mood will be killed if you stay in this hotel!
The front desk staff was outstanding. They were extremely helpful,friendly and eager to make our stay enjoyable. I want to especially mention Jenna, for her desire to do everything she could to make our stay comfortable. Rooms are spacious and comfortable. The rooms facing the Main Street are subject to street noise at night. Avoid these rooms if your a light sleeper. We moved to a room facing the pool for the second night and it was much better.
Tastefully done. Excellent staff, extremely helpful..
The pool and the facilities were superb. The pictures did not lie which they very often do. It truly was a piece of paradise. The rooms were clean and well decorated, the bar was great, the reception area was great. When we arrived at lunch time on a Thursday they were pressure washing the hotel, which made a of noise, but we understand this is necessary at some point so it's not a big deal. We did encounter a bit of rude waiter at the bar. After we ordered a Cider the waiter asked my girlfriend:"Jeez, Where are you from?" Not quite sure why it matters if the waiter likes cider or not. On Saturday afternoon a party of 25 people came to the hotel with lots of grocery bags and started camping out at the pool with 6 children. We saw a lot of them leave through the back later in the day. They definitely did not all stay at the hotel.
the employees were great
Room was comfortable and staff was courteous The gym had multiple exercise machines that were broken.
Hotel was clean, nice room, very comfortable bed. The pool was on the cool side. Hot was not working. Only regular coffee,no decaf.
Great staff, very helpful, quick wiht a smile. No problems whatsoever.
The pool area is really nice. It has a good bar and lots of space to lay down and relax. Very kid friendly. The pool is huge. The staff was also super nice and attentive. Also free parking, which is included in your resort fee. In the first room we stayed in the AC was extremely loud. My boyfriend barely slept because of the noise. The bed didn't have fitted sheets, it was just a large bed sheet tucked in. It came off in the middle of the night. After that's we were able to switch rooms at no extra cost which was great. This time the AC was okay but again no fitted sheet! The walking shower floor was very dirty. It wasn't a horrible stay but I didn't feel comfortable for the most part.
Television didn't work, no one available to repair it. No coffee in the urn in lobby. Had to go to the bar for ice. See sbove
The pool was beautiful The toilet in our room overflowed the first night we stayed and they never fixed it. They gave us a plunger. We used the bathroom by the pool for the remainder of our stay which was an entire day and night. When we checked in the room phone didn't work and once again they never fixed it. They said they would call someone but they didn't. It was not fun going to the bathroom in the middle of the night outside the room in our PJs and not being able to call the front desk to complain. Also it was close to $700 for the nights. Way too expensive to use a bathroom by the pool and not be able to call the front desk
We were booked for the next day in the hotel (by mistake) but the Manager was so helpful and understanding that he accommodated us 1 day before without any hassle with just 1 phone call to the hotel booking agent.
The bed was comfortable and clean. The complimentary breakfast was very good and well stocked. The room was quite dark and the toilet didn't work. However, they did send someone immediately to fix it. The room had a musty smell. When the maid came (we were there for 2 days), she only left one washcloth and one handtowel for the two of us.
Staff was wonderful, breakfast was better than expected Our room and elevater could use an update
Close to airport Continental breakfast lots of TV channels
Got a small room that I understood was directed by using Kayak or 3rd party reservation service.
Most comfortable bed ever!!! People very friendly.
I liked the pool, pretty clean and water was very comfortable. Definitely recommend getting a suite since those are the only rooms with a nice view, the standard rooms face a parking lot. What I didn't like was the smell of the room and the fact that our first room had a used razor in the bathroom.
deberían tener personal bilingüe
el hotel es economico y sencillo
En general estuvo todp bien ,soin lujos,pero importante exelente todo La ubicacion si uno esta sin auto
La cercanía y el precio en comparación a otros hoteles. Todo estuvo muy bien.
Sus empleados son muy colaboradores y satisfacen rapido las inquietudes que las habitaciones en general tengan nevera y si es posible se ofrezca el servicio con desayuno
es acojedor la decoración, el personal de la cafetería, el precio y que no hablan nada de español
que no brindan por lo menos una comida
QUe tenía piscina Lejos de todo
las habitacines asi como el trato y ubicacion del mismo, facilidad de aparcamiento
Motel puro y duro. Mucho ruido y pocos dólares
Clean modern hotel, attentive staff No Resturant on site
the grounds are very nicely put together. The rooms were designed with luxury in mind. Being new they just have some growing pains to surpass but they will get there. The front desk staff seemed friendly and willing to attempt to fix any problem you might encounter. Being fairly new, the first room we were provided had issues with the barn door for the bathroom where it wouldn't close. We had paid for a ocean view and we're given a room where the elevator block the view. The front desk was able to give us another room but couldn't provide us then with the size bed we had requested since we were there for multiple nights. The new room was clean and similarly put together but the barn door still on occasion would get stuck. Leaving one of us trapted temporary in the bathroom. The second downfall which really has to do with the location is it is right there upon entering key west so if you request a ocean view room, you're going to hear the traffic coming and going.
Service in general very good, front desk people very nice, pool with the palm trees! clean rooms, bar services, clean and warm towels. That was a good experience there. thanks a lot. the breakfast wasn't what we expected. and the restaurant after hours, that we had to walk to the "next door restaurant" to get the food.
Hotel is remodeled since last visit. Very pleased with looks and amenities. Staff was also very helpful.
The hotel bar was nice. The bartenders were friendly & quite helpful about any questions we had about Key West. The resort fee is too expensive. The shuttle does not run @ all times. A cab cost about $16 to get to Duval St. There were never enough towels in the room; however, when we called, housekeeping did bring more towels within 30 minutes. The room was much smaller than it looked from the pictures on the website. Next time I will also choose to stay closer to Old Town.