Mosquito in the room, no separate water host for toilet.
I like the overall of the room. Although the toilet wasnt that superb but is bearable. The distance to town was okay too. I think the breakfast need more varieties especially weekend. During my 3 day stay, they serve the same breakfast.
The environment and the place.... it is really peace and harmony. The food is so good like in heaven.
Swiming pool and beach side. The fees for breakfast, lunch and dinner is too expensive.
The hotel is quite near to the kuantan town. Best of all, the beach is just 200m away. Lack of variety for breakfast.
The short distance walk to the beach and the depth of the pool is ideal for the children. It is nice to see a lot of greenery but if they are blocking the nice view of the sea. I think it is a pity. I paid for the sea or pool view room but when I checked in, I was disappointed with the blockage of the trees. I was on the first floor and I understood the hotel is fully booked for the long weekend.
the hotel ambiance, convenience with local seafood restaurant and city Food especially the chicken rice, the rice not cook well and the Nasi Goreng Kampung is to much of water, very soft and like porridge. might be need some improvement on that
Staff were friendly and helpful. Room is clean and comfortable. The beach is nice too.
Soaking in the public Jakuzi My room is next to the staff lift & above the PUB. No sound proof. It is very noise. The PUB music very loud play till 1 am despite I made a complaint. Not considerate at all.We could not sleep well during the stay.
Clean A/C very weak Horrible customer service. Rude front desk lady (with braces). Asked her about the way of the elevator, but she showed the wrong direction (towards restaurant???) Makes me think she did it on purpose!!!painful when u have a lot of luggage! Took a while b4 they confirmed my online reservation! They haven't even apologized for the wait!!!her boss (Chinese), was careless about the situation! Not Muslim family friendly! Will not recommend! Do yourself a favor: give your money to someone who makes you feel welcome! Overall trip experience: Malaysia is not good destination for Muslim family tourists!
The location was great... rooms were very nice.. facilities, in general, were great. Internet connection was not working and this was one of the main reasons we chose this resort.. As such we left early because of this fault. If internet had been working we would have stayed another 2 nights.
It located near Cherating beach. We can go to enjoy to surfing easily. There are many restaurants near the hotel. And price was reasonable.
Clean and peaceful place
The Beach is good, location is out of the main city, but thats why you get the resort feeling. Fairly well maintained landscaping, etc. The interiors of the room were not upto any standard, regardless, its 5 star or 3 star. Its basic requirment. The flush had not been working in 2 rooms that I was alloted.
The air -condition in my room was not working well and i have to change room for 2 times during my stay of 3 days 2 nights
Swimming pool is okay~~The alcove near beach is very nice~~ The water on the beach not clear~~
complimentary b/fast,and lazy chair at beach. Try putting more location direction board from 5 km away.
nice beachfront, view, nice pools, friendly staff, all in all acceptable value for the money. drinks and meals in the hotel are quote highly priced (beer MYR 20, cocktail MYR25, meals starting at around MYR 15) , I would rather consider going into the town of Cherating (about 5 km drive).
We went there during the weekend of Kuantan 160km Century Ride and we needed a late check out and they gave us free of charge for it. definitely will come back and promote it to other cyclists if policy still the same next year.. The registration check-in is painfully slow.. hopefully can speed it up for customers' convenience. During the weekend we stayed there, we were told the hotel was fully booked and disappointingly only 2 lifts were working (while there were 4 lifts total).
The restaurant was ok. Hotel looks run down on the inside; bathroom leaking, carpet dirty, air-cond not cool enough, cupboard broken.
The complete hotel's water-heater was down for already few days for whatever reason. It wasn't informed upon my check-in. Very frustrated.
room is in a run down state
Central to the bus station and business districts & shopping mall The multi-storey carpark is dimly lit and wet with many spots have water leaking from upper floors
Convenient parking, walking distance to shopping mall, Upon booking rooms over the internet,the hotel did not specify or mentioned bed preferences of the room to customers.Problem happens during check-in due to unmentioned bed preferences.Many customers feels unsatisfied with this.kindly take action regarding this problem, thank you.
front office staff is not friendly
Nothing much 1. Manners of staff during checking in 2. Basement car park closed before 11pm 3. Room settings are old 4. Limited choice of food in the breakfast buffet
Proximity to shopping centre, food outlet and parking convenience. I could not get the non-smoking room as requested earlier. The magnetic door key was not easy to use.
cheap, money's worth. I guess i should not complain about the buffet breakfast since the rate was low. Buffet was nothing to shout about. They also forgot to put in new towels. However, called up and the housekeeping came within twenty minutes or so to give new towels.
I like the convenient shopping malls, and the food at Swan Restaurant was very good, and prices reasonable. Going up the carpark ramp is very narrow. For an inexperienced driver, the car will get scratches.