The charm and atmosphere of this hotel were present from the point we first set eyes on it. The restored factory look pairs rustic/historical elements with a chic sense of modern decor. The rooms were spacious enough, but still felt cozy. Continental breakfast was great- featuring goods from the on-premesis bakery. The Cap and Cork Restaurant / bar was also a nice stop, on par with many of the major dining locations in the city. My fiance and I actually spent some time just walking though the hotel, checking out the old parts of the building, and getting a sneak peak at the ballroom / reception area (gorgeous!). We've already planned to go again! The only minor complaint was locating the hotel. It is not far from a major road, but the hotel building is part of what used to be a large factory complex. The rest of the complex was turned into offices/shops, and the hotel sits back behind them. There are also 2 entrances, one of which takes you around the back of the building, which may be confusing your first time.
we were well taken care of during the blizzard. Staff was very accommodating. Restaraunt good was very good. Wishing they would've actually opened the Restaraunt and served breakfast for those of us STUCK bc of the 32" of snow. Continental breakfast gets old fast and is unfulfilling. Also, they could've offered a discount on food and room feed to those of us stuck there. I asked. It wasn't an option. Floor creak when someone is room above you. You hear walking, showers, and toilets flushing.
Clean room. Nice open feeling. Liked the historic feel to the hotel. Mattress was terrible and eliminated a 4 star rating.
Very nice feel of old and new combined. The hotel building is a gorgeous piece of history. It's remodeled to perfection. The neighborhood is not the best although we were able to walk safely from the hotel to downtown Lancaster. I wouldn't do the walk a second time. Hotel is located just a short drive to many amenities. I would stay here again.
The overall design, comfortable beds, free breakfast, friendly staff Knowing where you were allowed to park, finding the main lobby - we drove passed the entire hotel a few times
The hotel was beautiful and in a great location. The staff was friendly and helpful. The rooms were large and clean. We loved our stay and will go back. The restaurant had great food and the bakery was wonderful as well!
The old building has been put to a fabulous new use. The old beams, woodwork and bricks are very interesting. The toiletries and lines are great quality. We could hear our neighbors in the middle of the night. A man checking in at the same time as us asked for a government rate, that was $40 less then we paid. How much subsidizing do we have to do?
Lots of business travelers. Upper end place for town. front desk very helpful and a beautiful young lady. Bar was pretty dead . went out to a few of the local spots within walking distance.
Delightful bed Coffeemaker Toiletries Inconvenient outlets in room--and a lamp without a switch that only worked off the wall switch. Paper and plastic cups = downmarket
Location I didn't sleep well because of a fight in the hallway that took the hotel stuff way to long to resolve. Also I'm a platinum member and was unable to get a king room that I requested.
There for a dance convention with my daughter. The hotel was fully booked but the staff did a great job of managing a large number of guests. The elevators were a problem since everyone started and finished their workshops at the same time of day but they could not control that. You must always have your room key since elevators won't go up or down without a swipe.lots of shops and restaurants in walking distance. Room was fine, clean and not too small. Quiet as well.
The hotel was great. Great location. Clean. Nice staff. As nice as any Marriott we have stayed in. Restaurant was understaffed and food was not up to Marriott standards. We could have purchased better food at any of the other local restaurants within walking distance.
It was beautiful and not over the top. We were lucky enough to get upgraded from a Queen suite to a King. The room was large and comfortable. They gave you complimentary bottled water daily. Also they dropped off a rose every day. Those nice little touches make a stay that much better. I would really love to go back :) They have artwork for sale all over the hotel. I was so afraid I would accidentally bump into $24,000 artwork. Also for some reason our room did not really heat up, it was kind of chilly.
I arrived to check in, delighted to find I received a free room upgrade. The room was just fabulous, impeccably clean, the amenities, and so on. Would most definitely return. I cannot suggest anything to improve the hotel or its services.
Very serene, excellent atmosphere. Had an unusual smell, but we quickly became accustomed to it.
We had 3 adults staying in the room, and still had plenty of space. Room also had a small outdoor balcony which although it was cold was still nice to have. Location was further outside of Lancaster City than I wanted. It was a decent walk to get to the places that we were going.
Excellent restaurant; friendly staff; pleasant bar; handsome design street noise; bed not firm enough
The historic character of the building; Staff was very helpful.
Great Hotel, rooms are really really nice, beautiful bathrooms. Love that it had a bar, which was a lot of fun. Great atmosphere, was very pleased with the choice and would stay here again.
Beautiful surroundings Interesting bar Location is very convenient without being congested Room was somewhat cramped but it just added to the character of the hotel by the end.
enjoyed all the elevator was too far from our room making it difficult for handicapped persons
The room was spacious and comfortable. Sorry I didn't get a chance to try the restaurant connected to the hotel.
decor : the artwork was interesting and the lighting well planned also the outdoor patio was very cozy
El bufé de desayuno era terrible. Para el momento te dan la comida a la mesa todo está frío. Tuvimos que esperar 20 minutos para conseguir huevos revueltos.
Este hotel es obviamente muy ocupado, pero también está muy bien mantenido. El personal es muy atento y servicial. Muy cómodo para un viaje de negocios. Con frecuencia los torneos de fútbol en la zona se traduce en emocionados niños deambulando por los pasillos en las noches, y las puertas de los pasillos no están muy insonorizadas.
Central location to the places we wanted to visit. Close to highway but not on it. Friendly staff. Decent hot breakfast. The pillows were awful. Had 3 under my head and they just squish to nothing. If staying here again definitely bringing my own.
Breakfast was great, rooms clean, lots of parking. Small room, door slightly malfunction and could not exit without disturbing others when they were sleeping. Slightly pricy for a small room!
Excelente restaurante Colchones necesitan renovación
La ubicación estaba bien Ascensor fuera de servicio. Cajero automático fuera de servicio. Máquina de refrescos fuera de servicio. Personal nada servicial. Muy desagradable y no ayuda en absoluto. Muy caro para un hotel de este tipo. Nunca me alojaré allí de nuevo.
Nicely appointed. Very clean. Very friendly staff from the front desk to the Bistro/bar to the maintenance staff; everyone seemed very proud to work there. The food service/prep staff were very gracious and the young man who prepared the food was very interested in our satsifaction and opinon. Lovely room and big comfortable king size beds with great pillows. Convenient and nicely equipped work out room. Indoor pool (small) and whirlpool. Lovely courtyard with poolside-like lounge chairs and a small gazebo. Great for reading, getting a little sun or quiet time. WiFi and wired access throughout. Very little not to like. If pressed I can only say that the menu of food available at the Bistro is very limited. There are no omelettes or speciality faire available. However, given the type of hotel (business, traveler, tech-friendly), this is to be expected and they did a wonderful job with thier offerings.
When we first got to the hotel we were in a rush. Unfortunately we got a set of key cards that didn't work. Then, even our replacement keys didn't work. You would think this would be a negative review. But they handled this all very. Very helpfully. The room cleaners helped us into the room and understood our time issues. Everyone in this hotel did their best and I would absolutely stay here again. Absolutely nothing
The staff was wonderful. The view was amazing. The room was awesome! We cannot wait to return.
liked absolutely everything....will highly recommend to others
If you are looking for beauty and amenities this is!
The hotel itself is lovely and immaculate, located in a peaceful and relaxing Amish countryside setting. Our room was spacious and beautifully decorated. We especially enjoyed the hearty, Amish style breakfast each morning and the large swimming pool. There was not one thing to dislike.
Very nice hotel that's worth the extra cost. The breakfast that is served in everyday was exceptional. Room was not ready at checkin. No problem as we were ready for dinner anyway. At checkout we were offered a comp for dinner the next time we visited.
The beautiful location. From your room you look out at the fields and Amish farmhouse and school. It is just so peaceful. The adult wing is so quiet; you will have a great sleep here. They have a lovely indoor pool and hot tub and hot tub. There is nothing about this Inn that I don't like.
The room was clean and large. Parking lot fills with tourist traffic during the day.
I stay here when in Lancaster. The hotel is away from the very busy area and has beautiful farmland views - peaceful and lovely hotel. The staff are friendly and helpful.
location, cleanliness, service around (Amish experience) no
Our experience at this hotel was fabulous! They gave us an upgrade, the accomodations exceeded all of our expectations, view from our room just lovely and to top it off...breakfast was way above average. I would highly recommend this hotel.
Great bedding. Quite room. Great hot tub. Good free breakfast. This is minor but while staying in adult rooms only a little inconvenient to get to room. Fine for my husband and I but anyone with walking issues might not want this room. Did not care for brand of coffee.
Room view... Fresh food...grounds..
The hotel is very beautiful and great quality. We stayed in a the 1-bedroom suite and it was so nice having the door that shut off from the bedroom. Included a nice kitchenette stocked with things you need to cook. Very impressive. My only complaint was that we arrived at 2:45pm and told our room wasn't ready yet. We sat in the lobby with 2 impatient young children, and waited 1.5 hours for it finally to be ready. I know check in wasn't until 4pm but I felt they could have done more to either get us into a different room or have ours cleaned quicker. Others were checked in while we waited so I know there were others available. Otherwise the staff was pleasant and the breakfast really nice.
Fantastic for families with young children!! Would definitely stay here again. Free breakfast, separate living area, full kitchen, great pool.
Awesome weekend breakfast buffet! We used the lobby restroom a couple times during our several day stay, and I was disappointed that there is not a baby changing station in the restroom. Disappointed that there was not a diaper changing station on the first floor.
The beds were comfortable. I took all the bedding off to check for bedbugs and there were none. There was no hallway noise or noise from neighboring rooms. The breakfast was pretty good. The dinner was pretty good too. No.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The new Homewood Suites by Hilton Lancaster, was a very pleasant surprise to us! This hotel goes above and beyond the call of customer service. Their suites are very spacious and clean and the decor is perfect for Lancaster. We absolutely love this place, so much that we extended our stay for 4 more days, had a great discount on rate and enjoyed the evening reception that they had through the week and to our surprise it included beer and wine... Cheap for everything you get at this hotel, its worth the extra dollars!!
Size of rooms. Cleanliness of rooms. Available TV channels. Cost. Nothing - everything was satisfactory. Getting from the car to the door going inside to the rooms was rather cold.
Personal agradable Buen desayuno Bonito cambio con respecto a las cadenas de hoteles Necesitan almohadas suaves y firmes. El colchón de la cama necesita que le den la vuelta o incluso que lo cambien. Necesita plancha y tabla de planchar El servicio de café tiene de todo, excepto el café No hay escritorio
Loved the complimentary chocolate at checkin and free icecream poolside 2-4pm daily.
Loved everything about this hotel. Looking forward to returning in the summer to take advantage of the outdoor pool and splash pad for the kids.
We don't normally stay at Best Westerns, but the reviews online were what had us. I gave them 5 stars all aroud from cleanliness, to amenities, to overall comfort. We were all extremely impressed. So many people were staying at the hotel the weekend we were there, making parking difficult. But that isn't really the fault of the hotel.
Nada El lugar es espeluznante. A los empleados no les importan nada los clientes.
Bonita piscina No está limpio, había tiritas en las paredes. No estaban preparados para el desayuno. Había largas colas, no había tenedores, ni avena, pocas frutas. Una máquina de gofres para un hotel. Tuve que saltarme el desayuno.
La ubicación es buena y el precio razonable, pero aún así es caro teniendo en cuenta que no hacen anda por mantenerlo limpio y actualizado. Las habitaciones están en mal estado, incluyendo zócalos podridos con moho en el cuarto de baño.
La piscina estaba muy bien. Tuvimos que cambiar 3 veces de habitación para encontrar una adecuada. La primera tenía que ser para no fumadores, pero no lo era. La segunda tenía un aparato de aire acondicionado con goteras. La tercera era aceptable. Al personal parecían molestarle sus responsabilidades.
Buena relacion calidad precio. La ubicacion tambien es buena si quieres visitar la zona de los Amish.
El desayuno era bueno. El personal de la zona de comedor. La habitación no estaba muy limpia. El colchón se hundía y necesita una sustitución. Solo una pequeñísima papelera para una suite de dos habitaciones. Personal de recepción desagradable e indiferente durante la salida.
Veo que han mejorado la limpieza de las habitaciones. Personal cortés. Disfruté de mi estancia. Estoy planeando celebrar mi próximo evento aquí, ya que tienen las instalaciones necesarias.