The owner was very nice. The home is very comfortable. The location is great. The furnishings need updating. The bedding needs updating with better quality pillows, down comforters, white duvets. Its a little old fashioned. Would like to see an updated kitchen and it would be helpful if the service understood the history of the home and surrounding areas. Would also be nice to have less sugary options for breakfast.
The breakfast and the space for breakfast were both terrific. I liked being able to return from the Tanglewood Concert and enjoy coffee with a friend in a nice setting. Also great waffle making. The low rating on location above is not really for the location but the signage. Usually your hotels are very visible but this one was behind the trees (nice for the Berkshires) but a bit difficult to find the entrance.
The service was friendly, the hotel room was comfortable and the breakfast was good. No
room very clean and beds extremely comfortable Since the hotel is hidden behind trees and back from main road a more visible sign would be helpful at entrance from the busy road.
Size and comfort of room (including whirlpool!). Staff were extremely helpful in suggesting restaurants for dinner and contacting airline on our behalf. Voted best stay of our 2 weeks in New England and Niagra Falls Having accepted the lack of any dining facilities (this was not made apparent when booking) have no other negative comments (the lift was a bit slow!)
A lovely clean room with value for money
Breakfast was quite good! Not having a restaurant & room service
The staff was amazing! The hotel was clean and decor spot on. The cleanliness was seen as soon as we walked through the door and continued throughout the whole hotel. Comfortable bed and a fantastic shower...we will definitely return! There wasn't one thing we disliked about this hotel and will be returning soon!
Spectacular location at one of the grandest "cottages" remaining in the Berkshires. A 5 minute drive to downtown Lenox. Delicious brunch. The bathroom in our room was newly renovated and luxurious. Good service. The main building of Cranwell is breathtaking, and the prices are what you would expect to stay in such a historic and beautiful place. However, our room was in an adjacent building, circa 1963. It was pretty nice, but definitely more like what I would expect for $300 rather than $500. Perhaps on their website they make it more clear that you aren't staying in the main house, but booking through Kayak I was surprised to get less than I thought I'd paid for. I found the walls to be pretty thin in the building we stayed in (Founders).
Very comfortable room. Just what we needed for an overnight stay. Breakfast was very good also. Staff was always smiling and very helpful!
Location Our room was never cleaned when we arrived and there was no on at the desk at 6:30pm on a holiday weekend to help us. No one even answered the hotel phone. We had to drive over two hours BACK HOME! The next day they HUNG UP on me!!
La habitación estaba bien para el precio. Una cama bonita tamaño king. El personal era muy amable. Me volvería a alojar allí de nuevo si es por negocios. Me gustó la cantidad de espacio en la habitación. La ubicación era perfecta para lo que yo la necesitaba. No me gustó que no tienen la opción de saber que hay en ciertas habitaciones con sauna. La habitación tiene que ser remodelada. La disposición era un poco deprimente, en lugar de acogedora. La pintura de la taza del váter se estaba despegando.
It was only --- dollars well worth the money carpets had stains on them but besides that it was clean
Room very clean, a little dated on the decor. Owner very friendly and helpful. Would definitely stay here again. Mascot the bar and grill that was just next door had excellent sandwiches None
Good, basic, motel. For such a low price, I was a little nervous of what I would find when I got there, but was pleasantly surprised when I got there. The room seemed to be recently remodeled and was clean and comfortable. My only complaint was that the AC wasn't working. However, it was a cool weekend, so it wasn't a big deal. I informed the owner as I was checking out, who immediately went to check it out.
Clean - bed was comfortable - cable tv worked. Not fancy but great price. I would stay here again.
Bathroom was updated and very clean. Housekeeping did a nice job on the room every day. Office coffee was really good, even the decaf. Often, motel coffees are watered down. Funny [new] thermostat situation. It did not seem to matter how you set it (we like our room about 68 overnight); room temperature appears to be centrally controlled. Nothing significant.
This guest did not leave comments about this hotel.
clean, well located, economical needs updating, better breakfast options
Room was clean and in good shape. Mini fridge was a little noisy, and bed was a little stuff but not too bad.
quick check in. easy town access. Great value. Next door to a super restaurant and sports bar. nothing
The owners are always welcoming and kind, and the rooms apparently had a recent renovation, making them up-to-date and lovely. I'm always happy staying here.
The Wagon Wheel was a great hotel for the price. The room and the bed were very clean and the place was well maintained. They even had hanging pots of flowers everywhere which is a nice touch.
The 3 rooms were very clean The staff was very accommodating and friendly