The staff was great and efficient. There is a relaxed atmosphere in general and the rooms were comfortable and hadd just the right amount of amenities. We had adjacent rooms which made the stay all that more fun.
We enjoyed the outdoor and indoor pools. We also liked the daily breakfast and thought the offerings were a good variety and generous. The housekeeping staff was efficient and were quick to respond to requests. The rooms are a bit small, and the air conditioning unit was difficult to get to due to the location of it in the room.
Pool and hot tub nice, Needed to upgrade room to main bldg, close to pool and breakfast Cost charged was $50 additional a night. Total aprox 150 /night a bit much, I thought. Breakfast staff work hard but bread, waffles, packaged oatmeal and cereals are minimum. News paper for both days was only one left for perhaps 15/20 breakfast patrons.
Significantly overpriced for what it offered!
Perfect for a one or two night stay. The room ammenities in the adjacent building to the main Inn are small and older yet the rooms were clean. The hot tub and indoor pool were well kept and appreciated prior to my half marathon race in Tanglewood. The staff was accomodating however they neglected to provide me with a requested wake up call. The complimentary coffee and tea was a nice touch and the gal tending bar could not have been nicer or more insightful.
I was ticketed to fly from WashDC to Albany, then drive on to Lenox. US Air overbooked & bumped me off the plane. I flew instead to Hartford. My bag, however, went to Albany. After a long, difficult travel day, I arrived @ the Yankee Inn @11:00pm w/ very sore knees & legs. Jordan, working overnight on the front desk, was kind enough to move my room from the 2nd to the ground floor. It turned out this was an "upgrade" & would be more expensive. Jordan, a younger & perhaps less-experienced staff member, hadn't made that clear to me. At check-out, the young lady @ the desk was very understanding & told me they'd try to work it out. Next day, she called & told me there would be no further charges & that Jordan would not get in trouble because of me. Incidentally, when my bag arrived @ 1:30 am, Jordan hand-carried it to my room. I though that was nice. The mattress was thin & uncomfortable. The synthetic pillows looked comfortable but weren't. The phone was completely broken. The folks in the room above me made a thumping racket most of the night.
The staff was super friendly. We arrived early with friends and asked about possibly upgrading both rooms to the main building and they gave us a great deal for 2 rooms close together. The breakfasts offered custom omelets plus the usual fixings and more. It was very good! The whole place was clean and friendly and we will certainly return! This is not about the hotel per se, but it was a holiday weekends with lots of kids. We did complain about the kids on the 2nd floor running and stomping their feet well into the early hours of the morning. This is something the parents should have controlled. The Yankee Inn apologized and stated they did speak to the kids and parents multiple times, but got no results. To us on the first floor, it sounded like a herd of elephants above us. Either better behaved kids, or better expression to those staying above or put those with kids in the other building and adults only in the main building or more sound deadening material between the floors. This is our only complaint. Otherwise was an excellent stay.
I liked the following : received text prior to check in telling me room was ready, staff very friendly and went out of way when they learned we ate at particular restaurant about the special relationship they have with them and suggested we could go back with hotel receipt for discount, rooms clean, comfortable beds with enough pillows, but mostly loved the family vibe you got from staff. You knew they cared. Nothing bad to say
room very clean and beds extremely comfortable Since the hotel is hidden behind trees and back from main road a more visible sign would be helpful at entrance from the busy road.
The service was friendly, the hotel room was comfortable and the breakfast was good. No
The breakfast and the space for breakfast were both terrific. I liked being able to return from the Tanglewood Concert and enjoy coffee with a friend in a nice setting. Also great waffle making. The low rating on location above is not really for the location but the signage. Usually your hotels are very visible but this one was behind the trees (nice for the Berkshires) but a bit difficult to find the entrance.
A lovely clean room with value for money
The staff was amazing! The hotel was clean and decor spot on. The cleanliness was seen as soon as we walked through the door and continued throughout the whole hotel. Comfortable bed and a fantastic shower...we will definitely return! There wasn't one thing we disliked about this hotel and will be returning soon!
Breakfast was quite good! Not having a restaurant & room service
Size and comfort of room (including whirlpool!). Staff were extremely helpful in suggesting restaurants for dinner and contacting airline on our behalf. Voted best stay of our 2 weeks in New England and Niagra Falls Having accepted the lack of any dining facilities (this was not made apparent when booking) have no other negative comments (the lift was a bit slow!)
Location Our room was never cleaned when we arrived and there was no on at the desk at 6:30pm on a holiday weekend to help us. No one even answered the hotel phone. We had to drive over two hours BACK HOME! The next day they HUNG UP on me!!
Very comfortable room. Just what we needed for an overnight stay. Breakfast was very good also. Staff was always smiling and very helpful!
La habitación estaba bien para el precio. Una cama bonita tamaño king. El personal era muy amable. Me volvería a alojar allí de nuevo si es por negocios. Me gustó la cantidad de espacio en la habitación. La ubicación era perfecta para lo que yo la necesitaba. No me gustó que no tienen la opción de saber que hay en ciertas habitaciones con sauna. La habitación tiene que ser remodelada. La disposición era un poco deprimente, en lugar de acogedora. La pintura de la taza del váter se estaba despegando.
clean, well located, economical needs updating, better breakfast options
quick check in. easy town access. Great value. Next door to a super restaurant and sports bar. nothing
Room was clean and in good shape. Mini fridge was a little noisy, and bed was a little stuff but not too bad.
It was only --- dollars well worth the money carpets had stains on them but besides that it was clean
The owners are always welcoming and kind, and the rooms apparently had a recent renovation, making them up-to-date and lovely. I'm always happy staying here.
The 3 rooms were very clean The staff was very accommodating and friendly
Clean - bed was comfortable - cable tv worked. Not fancy but great price. I would stay here again.
The Wagon Wheel was a great hotel for the price. The room and the bed were very clean and the place was well maintained. They even had hanging pots of flowers everywhere which is a nice touch.
Bathroom was updated and very clean. Housekeeping did a nice job on the room every day. Office coffee was really good, even the decaf. Often, motel coffees are watered down. Funny [new] thermostat situation. It did not seem to matter how you set it (we like our room about 68 overnight); room temperature appears to be centrally controlled. Nothing significant.
This guest did not leave comments about this hotel.
Good, basic, motel. For such a low price, I was a little nervous of what I would find when I got there, but was pleasantly surprised when I got there. The room seemed to be recently remodeled and was clean and comfortable. My only complaint was that the AC wasn't working. However, it was a cool weekend, so it wasn't a big deal. I informed the owner as I was checking out, who immediately went to check it out.
Room very clean, a little dated on the decor. Owner very friendly and helpful. Would definitely stay here again. Mascot the bar and grill that was just next door had excellent sandwiches None