Caddie did a good job at the front desk to help with some of the issues and Joe the breakfast chef was full of customer service when others wouldn't go out of thier way to help a weary traveller. Was told valet was the only one available. Left keys out on the desk outside while running to parking garage. Then ordered room service and was told after 90 min that front desk staff had to bring food up because there was only one person in the kitchen. Fourth of July weekend. Really not good plannin.
I liked the rooms, the food, the hospitality, pretty much everything about our visit OVER PRICED! Called the hotel, was told they were sold out for the weekend but went online and found this site. Needed the room so couldn't balk at the price but seriously, $256 for a room that normally goes for $100 less? OUCH!!
Nice place They put me in a handicap room, would really prefer a real shower and tub combo.
They addressed the issue right away. After three house the room stunk of cigarette smell which should be prohibited. People have allergies and we were not accommodated. All of my items stunk the whole stay.
great location for proximity to Memorial Stadium Hotel is getting pretty old and hasn't been updated
Everything was clean and in good order. It is in a very convenient location. Within walking distance of many restaurants and nightlife. For the money that was paid to stay here we were very disappointed and will not ever "splurge" on a Hilton again. We have stayed in hotels for less than half of what we paid here and had more comfort, friendlier service, and just as much convinience. On top of the high price for the room, they gouged us for parking which should have been included with the room. It was for "event parking". Upon check in we did not feel very welcomed as the attendant checking us in acted as if he was in a hurry to get us through even though we were the only ones checking in at the time. After our evening event we returned to the hotel and sat in the bar for a good 10 minutes and were not waited on. Had they been busy we would have understood. However they were not busy. There were a total of 10 people there including my wife and myself. All in all, for the price we paid it was not worth but half. I've felt more secure when staying in a different country than I did there. Save your money and go elsewhere.