The service was excellent. The staff are very friendly and very keen on pleasing the guests regardless of the type of request they try their best to suit what you need. Staff is very well trained and all working diligently. The hotel has a nice beach that accommodates the large number of guests at the hotel and the nice thing about the beach is that it tailors different tastes. If you like snorkeling the house reef is great, if you just want to have fun in the water there is a protected area that you can use. So it is suitable for different interests. The hotel is very big and so you walk long distances in the sun between buildings to reach from the beach to the main restaurant. It is only a disadvantage to the elderly and anyone with disability. I don't think the hotel is suitable for people with young children, the fringe reef covers all the beach and so there is no safe area where young children can swim in the sea, they have to stay at the pool and the pool is more an adult pool unlike hotels that tailor children with slides and stuff on the pool. I think this hotel is not suited for families with small children
The resort was relaxing, friendly, and provided all we wanted
This hotel is located closed to the International Airport, at the koral reef beach, surrounded by the desert; perfect for snorkeling, diving, relaxing, meditation. The architecture of this complex offers a lot of privacy,so almost all wishes regarding the room location could be satisfied. The beautifull gardens, excellent restaurant en service en profesional staff contribute to a very pleasant stay.
Marsa Alam is a pristine Red Sea location. Weather is great even if a bit windy. Hotel infrastracture is good. Food is acceptable for Italian standards with all the vantages of the "all inclusive". We did enjoy our stay.
Staff attitude, room cleanliness, beach location, water access Food is average, too many people having dinner at the same time cause long waiting..
Quit, safe, clean, friendly, good food, good snorkeling. I have nothing to complain about. All was very good, even the weather. Entertainment can be improved.
the overall price/quality ratio is very high. Staff is very nice and helpful. They all recognized us and remebered our names after our second stay. I would greatly reccomend it.
Location was good. Friendly staff. large rooms. All in all, this hotel is good. good value for money. There are some negative things though. The biggest pain in this hotel is getting transportation. it is really horrible. We wanted to go to Port Ghalib which is about 4 KM away from this hotel and we couldn't get a transportation for less than 40 pounds. Too expensive. Do not land in Hurghada airport and take a taxi to this hotel .... the trip is about 3 hours. it is better to land in Marsa Alam airport. The other negative thing is the food. . . . . breakfast is really horrible..... I mean really horrible. If you want good food you can go to port ghalib and enjoy Fridays , fish market and other good resturants,
There are a lot of Italians , so everything is for them: meals animation (no English), fitness centre ( sauna); everything is close: diving centre, beach,sport facilities. I will reccomend this hotel for family holiday. In the 5 stars hotel usually must be a body lotion, cotton balls, small face towels, shampoon and hair conditioner. Only shower. The access to Internet is more expensive than in Europe 1 hour cost is equal for 1 day internet access in Bonn.
good position close to the airport, just 5km away bad personal service; 90% of the guests are Italian, lots of noise. At the pool is a loud music; bad food at the pool; the buffet lunch and dinner are almost the same; but above all bad service by the employees, perhaps created by the guests? After a travel through Egypte and have eaten at shabby places we only became sick in this hotel !!
nothing special to be honest....to be more fair, the food was above average for all-inclusive hotels and the beach was nice... Many things, the service was really poor, management didn't respect the terms of booking made through booking.com. they said "we don't care what is written in your booking confirmation". they didn't provide me with what was expected, everything took longer than average. check-in took around one hour! my luggage was left for all this period unattended under the sun, no one really cared in this hotel. they smile and they try to be nice, but they are not well trained. asking for an extra pillow, you should wait another hour or a bit less. it's a pity that they can be much better, but they are not...and value for money, at least for me, was not there. I booked much better places in the same area at a much more reasonable price.
Friendly staff, pleasant resort with spacious rooms. Too much focussed on Italian visitors Staff at reception were trying to be helpful, but had no sense of urgency. They could not get us on a trip to Luxor. Outside the resort there is nothing.