This place is terrible. Lines for check-in exceed 45 minutes due to slow staff and inefficient processes. People cut in line and this is tolerated by staff which makes those waiting have to wait even longer! I complained to Mrs. Garcia (event director and the Manager on Duty) and the next day, still no change. The rooms are run down and furniture came from the 60's. It is like staying at a Motel 6 built in 1960 that has not been updated in 60 years. Run down and old. I have stayed in hotels all around the world. This is the worst hotel I have ever stayed at for service and comfort.
Nothing The worst hotel ever seen. dirty, old, and so expensive. Please don't go there!!!!!!
Ubicación. El personal de recepción no tenía cambio (monedas) para el servicio de lavandería.
El servicio Desayuno continental
El personal era amable y servicial. El proceso de reserva funcionó bien, la ubicación era genial en el corazón de la ciudad. Sí, lo recomendaría a otras personas. Es tranquilo y cómodo. El olor de la habitación; necesitaba un poco de ventilación. Mucha humedad y poco polvoriento. El cuarto de baño necesitaba una limpieza y el papel higiénico no tenía ningún soporte; estaba colgando. Aparte de esto, el resto estaba bien.
I liked almost everything. I did not like the small extremelly soft pillows and the air conditioner turns out and on out and on no matter if you put it in low high or auto. we all got sick after leaving the hotel because of the changing temperature in the rooms
I love the infinity pool! Beutiful sunset from the beach.
The level of relaxation I attained at the Rincon beach resort was rejuvenating and revitalizing. The beach and pool are in great proximity. The garden and palms are perfectly placed and spaced. The beach chairs are comfortable. the beach also offers a long stretch to walk or bath along. The pool is nicely shaped with a shallow and deeper end. The hot tub. Is very comfortable and a good size. There's also a swim up bar and a new outdoor grill for your food and beverage needs. Rooms are private and balconies are perfect for relaxing at sunset. The staff was great. All very polite and professional with great knowledge of the resort and surrounding area. Jose Torres, Antonio, and Geneva at bar tending and Marcelo at the front desk just to name a few. They made my stay truley unforgettable. I will return again someday soon. Hot tub and pool need to stay open 24hrs. A few putters for the putting green and I wouldn't mind seeing paddle boards for rent the next time I stay there. Other than that it's great.
One of the cleanest hotels we stayed at in Puerto Rico, Great restaurant downstairs, good size pool with hot tub. Swim up bar. Great beach. The bartender over charged for the drinks ordered and after pointing out the mistake he insisted it was tax. $16 for $11 worth of drinks accounts for much more than tax. Other than that, it was great.
The staff and the check in counter was nice. As soon as we arrived to the hotel there was no one to help with the luggage. The elevator was really slow and smelled strange. The balcony of our room smelled a bit like urine. The blanket was the most scratchy uncomfortable fleece I have ever had the displeasure of using. No extra pillows in the room. The room door has to be pulled shut and won't close by itself. The sand was very dirty and littered with cigarette butts.
staff was very professional,