The entire facility was very nice. The beds and the bedding was very comfortable. There were several things that made this stay not rank in the good or excellent range as advertised. Housekeeping came at 6pm to clean our room. The toilet flusher worked but was almost broken. The cable didn't work in the first room we checked into. They charge $10 per day for parking, which is understandable but the key procedure to get in and out of the parking lots was never explained and was confusing, I had to use charge to my credit card to get out one time. I could have gotten the room a lot cheaper booking online instead of Expedia.
Stylish with decent amenities. Lots of small fees, $10 a day for parking, shuttles cost money, ect. Restaurants and drinks inside are ok but pricey.
Everything was great, staff was very gracious. Had trouble with free WiFi in my room
Everything! The details were so impressive and we just kept finding more and more. It was like a scavenger hunt to keep finding more amazing touches. The front lobby is so welcoming and bright that you can't help but smile! The rooms were perfect. We felt like it was such a luxurious area, in that it was clean and perfectly decorated and the bathroom was spacious and beautiful. I can't wait to stay there again! The employees are so nice that I swear they had to pass a personality test in order to get hired on; all smiles and the friendliest people you'll encounter!
All in all, it was a good stay. There was only a couple minor issues with the cleaning staff. EXTREMELY convenient, if you're visiting Graceland (which is now an all day excursion). Amenities and staff at restaurants and bars were wonderful. Everyone was courteous and very helpful. So nice to have bright, cheery professional service. We would certainly come back, and would recommend it to others. Upon checking in, we found only one wash cloth in the bathroom. I caught a cleaning staff member in the hallway and asked for more wash cloths. She had to retrieve a clipboard, find my name, and had me initial next to it in order to get more wash cloths. I felt like I was checking evidence out of a Police Evidence room. Came in the next day, and found a filthy cleaning rag on our sink counter. We called down to the desk to ask them to come retrieve it, and re-clean our sink area. After about 4 hours, no one came. we flung the nasty thing into the corner, then cleaned the sink ourselves. By the next morning, no one had come to retrieve the soiled cloth, so we kicked it out into the hallway. Someone finally picked it up. It was truly gross. Other than that, it was a wonderful stay!
With only 2 hotels in the immediate vicinity of Graceland (Graceland Guesthouse is not yet open), this was the nicer of the two and was very reasonably priced. Free parking, pool, AC, free breakfast. Glad we stayed here. The stock of breakfast food choices was a little low by the time we got there.
Staff, closeness to Graceland, friendly staff. Bed was not very good, too soft and not supporting.
Clean room, fresh bedding, frig & microwave. Elvis pictures & Memorabilia. So close to Graceland. Security door did not work, Lamont window did not my work, sleep # bed did not work, outlet by beds need more.
This was the dirtiest most unfriendly hotel I have EVER stayed in. The front desk acted as though it was a bother for us to stay in their hotel. Sheets were dirty on the bed. Given a room that already had guests in it!
Staff was very friendly and accommodating. Room was spacious, and clean. Bed was very comfortable. Door to room had a gap between door and door jam, large enough for bugs to get in (fortunately none did). Room smelled strongly of cleaning agent.
Awesome atmosphere and clean comfy rooms. Elvis music by the pool was the best!
No hot water in my room. Had to go between two rooms to take a shower because there was not another room available equivalent to what I booked. Water was turned off two days for repair work. Bad stay
It was a very friendly and clean hotel. I loved the room. We got everything we asked for it was amazing. Only stayed one night at the end of our trip but will definitely be coming back. Everyone from the check in desk to the room service gentleman was amazing. I enjoyed everything there. ♡
Location was good as airport was close and to downtown took only a 10-15 minute drive. Rooms had been renovated with beds and pillows in good shape. Was expecting more noise from proximity to airport and open central area, but it wasn't bad. Bathroom was lacking as it was small and there was no hot water on one morning of our stay (granted 90% of guests were there for the Liberty Bowl and had the same timeline). None of the side doors unlocked with room keys.
This hotel is ghetto. The door to the bathroom almost hit the toilet. They've obviously done some renovations, but it's not helping; you can tell it is old, old, old.
incorrectly charged my card FOR 2 DIFFERENT PROBLEMS. we had roaches in our room and in the hallways of the hotel. we had to bring our towels down to the front desk for replacement towels. they did not come and clean our room on either days of our 2 night stay. oh and the back doors were broken so we had to walk all the way around to get to our room.
Great location We booked a non-smoking single queen room for one night along our road trip. As soon as we entered the room, it reaked of smoke. There were stains on the kitchenette counters, visible debris all over the floor, something sticky on the wall near the refrigerator and what appeared to be weed on the floor near the bedside end table. It was disgusting. Spend an extra $30 and stay at the Sheraton or Graceland Guesthouse.
Nothing as we canceled because NO shuttle early enough to catch our flight & the bedbug review The fact that shuttle runs at 0700 so we canceled because our flight left at 0600 we rebooked at Marriott as their shuttle runs 24/7 every 1/2 hour + restaurent & no bedbugs
It was close to the airport.
Bed was comfortable, room had plenty of space to move around, shower was awesome, tv was good, people wer friendly.
Price. Dirty,dirt left over from other customers.Furniture dirty and sticky,some garbage food left from somebody before.Windows very dirty like nobody them clean for years.
We were surprised and happy.
We booked at this hotel last year. We were assigned to the very same room that we had last year.
The hotel was gated, swimming pool, cleanliness, and only 0.5 mile from Graceland! Everything was great!
The hotel was great. none
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This was by far the best hotel for the price I paid.The rooms are very clean and comfortable.The staff was very professional and helpful.I would most deffinitely stay at this motel again.
beds terrible Not convenient to airport not a safe place no food or markets in vacinity
This motel is very well maintained and was very convinient and close to airport.Hotel staff was very polite and accomodating.Room was clean and had comfortable beds and overall price I paid was very resonable.Motel has airport shuttle which was very convinient .I would recomond this place.
This motel is old but well maintained. We had a very clean and comfortable rooms. Staff is very friendly.Very nice breakfast had milk,cereals,coffee,tea,juices & pastries.Very convinient to airport and close to Graceland.This motel has high speed wireless internet and had over 70 channels on TV.Motel has airport shuttle too.I recently stayed here and would strongly reccomond.
I was disappointed in the things in the room. No clock, no dryer, no fridge, no microwave, no kleenex. It was fairly clean and I guess we got what we paid for, but I felt there were small things that would have made it homier.Also, the towels and wash cloths were paper thin.
This hotel is in the middle of the worst crime-ridden neighborhood in Memphis. The bed was as old as my grandmother and the mattress wobbled like a trampoline. I honestly felt afraid for my safety here, especially after dark. We booked for three nights but only stayed one. Do NOT stay here unless it's a last resort.
The wind must have shifted after we checked in.. Airplane takeoffs became noticable after 10pm,,, very very noisy.
it really did smell. there where bugs flying around the room. we had to buy all kind of stuff. for the smell and bug. what a joe
The hotel was in shambles. The toliet was broken. The towel rack fell off the wall. The Carpet was FILTHY. You could see the springs in the bed (popping out almost). The curtains had a hole in it. You got either two settings ont he A/C unit (Artic cold or Hot as Hell) I didnt get turn down service and had to call for them to leave and bring towels in the room (which were NOT there when we checked in and couldnt get til the next day). The hotel refused to change our room and travel website refused to do anything about finding us another room. I blame the violence on the neighborhood (4am doors being kicked in underneath our room both nights we were there overnight) The day manager was very nice and tried to help as much as he could but it was a lost cause cause all i needed was out of my room or a switch of rooms which he wouldnt provide.
I stayed one night. It was not clean. There was a leak in the bathroom right on top of the bathtub. So, I didn't take a shower in the morning. The breakfast was cereal, Milk, coffee. and some orange drink (not real juice). If money is an issue for you and you have to stay for a short while, this might be OK.
This has to be the worst hotel that I've ever stayed in. The room was filthy. The carpet needs to be changed. The furniture is old and very scratched. The dresser has handles missing and hanging off of the drawers. The shower curtain was mildewed. The room needs to be painted and the beds are terrible.
A classic case of deferred maintenence gone amok. Bed poor,inconvenient for airport travel, no food or stores close. Stay home befor you stay here
FirstNight King sized roomWas very clean & very nice employees Nasty pool frogs so loud didn't sleep much on firstNight so got different room was dirty
Great service and friendly. Nothing at all. Everything was great.
Very close to Graceland Looks and feels very rundown. Did not feel safe neighborhood.
Convenient location, exactly as advertised. The staff was friendly and helpful.
when I got there was told they had no rooms. I made reservations. staff VERY RUDE. ended up getting 1 room when I reserved 2. needed to make long distance call at lobby and they refused to let me.
Location to Graceland. What you would expect for the price
Clean.very friendly staff.
It was great. no complaint
Nothing I didn't like anything about it.
Price Small room
The Price Is Right, unfortunately that is the only thing. Dirty, DIRTY Bedsheets/pillows/pillowcases. Mold/dried toothpaste in bathroom. All doors covered in sticky, red streaks (blood?).
It was inexpensive and convenient. There were not cups in the room.
Styed here on the way to Florida and again on the trip back. The first room was very impressive. It was clean and the bed was very comfortable. Great value overall. The second night we stayed here we had a room on the upper level. It looked really nice when we first walked in. One King bed and a pull out couch we did not expect. However, on closer inspection the couch was really dirty and had lots of popcorn and peanuts under the cushions. The room had not been properly cleaned.