The second person I spoke to understood my problem an immediately looked for a solution. He upgraded my room to a superior room with a balcony and a view of the lake. It changed my experience i was ready to check out and get a cabin even if it costed more, but i stayed because if the second person that actually helped. I was put in a smoking room. Room smelled really bad (cigarette smoke). I was told by the first person spoke to that I had to pay to get an available room thats non-smoking. They offered an ozone type device to clean the air. It took an hr and didn't work.
I liked the mountain views. I didn't like the staff waking us up at 9 to see if we were still there. Check out was at 11.
Once I got into my room, I was able to enjoy the beauty and peace of the resort. The view of the lake was absolutely beautiful. The size of the room was incredible. At check-in the Supervisor did not accept my confirmation from Booking.com. In addition I was informed that Booking.com only comes with "smoking rooms" and if I wanted another room I would have to upgrade for $50.00 per night. It was not a pleasant welcome and a representative from Booking.com had to call on my behalf. When I finally got into my room, the lock to the outdoor terrace was broken and the handles were coming off the drawer doors. Maintenance had to come in and fix that. I requested a refrigerator and that took 6+ Hours to be delivered and when it finally was delivered it sounded like it was ging to fall apart. I had to call for another one and that one finally worked. Front desk personnel need to learn how to be friendlier to guests. That can make or break your guests from ever returning.
Size of rooms, free hot breakfast was good, quiet, clean, decent bed and pillows Outdoor pool and hot tub. No real complaints
Room had iron,fridge, and microwave. sheets smell weird.
The hotel staff was very friendly and the hotel rooms were very clean, probably the cleanest we have stayed in so far. The free breakfast was also very good. The bed was not the best, and our room door was actually broken so it had a hard time taking our key. Also the toilet would flush on its own at random times.
Justo en el corazón de Midtown, ruidoso! Es fácil ir andando a las tiendas, restaurantes, bares y entretenimiento encantador. También una gran ubicación para perderte y andar en bicicletas.
Amabilidad y limpieza No podía bloquear la cerradura de la puerta corredera desde dentro!
It was pretty quiet when we stayed. The cabin was in good repair. A little cozy, but that is expected. Staff was polite and check in was as little hassle as I've ever expected. Deer were are over the place and were friendly. TV was a bit dated, they would be better off replacing it with a small led lcd, would even save some energy, but that's a minor gripe. Toilet was temperamental but they provided a plunger nearby. No problems with water temp or quality in the bathrooms.
Location, staff friendliness, nice remodeled bathroom, comfortable bed Tv was small and old, room was small
easy access to the room. cats on my car!!!!!!!!!!!!!!!!!!!
It was cheap period. The place has old smelly carpets, poor breakfast, definitely not a vacation destination. I would never go back. Rundown and old says it all. The check in is 3pm so if you get there early they will charge you for another day.
It was a very nice place to stay. The rooms were clean and the bed were very comfortable. It is next door to K-Bobs restaurant.
The staff was extremely friendly and helpful. More choices than other hotels for the complimentary breakfast. The parking lot was crowded and didn't seem as safe as some of the other areas in town.
Location We stayed 4 days and not once did wete told house keeping come. If we needed towels we were told we had to get them from the front desk.
The staff was very rude and I asked for an extra pillow and they handed me one and a pillowcase and she told me I'd have to put it on myself as she was off the clock and did not want to help....very dirty, our floor was not swept one time in 4 days
I originally booked two nights. after my first night, i noticed there were BEDBUGS on the mattresses. I immediately grabbed my belongings and took them to my vehicle. The receptionist told me id be getting a refund for night 2. still waiting on the refund
Nothing Yes, the amount of bed bugs in my bed. And the other black bugs I had crawling on me. And the fact that I am having a difficult time recovering a refund for the room which left me stranded at 3 in the morning.
This guest did not leave comments about this hotel.
It was close to everything
Check in was easy. The room was clean and in good order. Was next to exterior door. Kept awake all night by those entering and exiting. Refrigerator was very noisy.
nothing cleaniness was horrible, beds just tossed together and not to mention the bed bug investation !
Location. On the 'Y' in Ruidoso. Easy in/out to the facility Allowed to check-in 3 hours after the stated check-in time of 4 pm. No housekeepers on staff - the managers were cleaning rooms. And not very well. After waiting 3 hours to get into my room - there was no toilet paper.
Nothing I arrived at 5 pm and my room was not clean yet. I finally got checked in and then I went to a concert and when I came back they had checked me out and checked someone else into my room a over all my belongings to the office. Then they sent me to Roswell
It was quiet. Seems to be in a safe area and there was no sketchy clientele that I noticed. The room was clean. The room was pretty small. No fridge in the room.
Hot tub and heated pool. Staff member was awesome. Rooms need to be updated.
nothing everything, the towels were not much larger than hand towels and the hot water not very hot at all and the toilet leaked on to floor when flushed and overall a very old and outdatedmotel and the beds are like bricks
Comfortable bed. Killed a black widow spider inside the room.
Inexpensive The heater was not central. It was a very old heater that did not heat the small room. I spent extra money buying a space heater to stay comfortable.
The man on the front,(must have been the owner, he said his wife was upstairs) was very nice, friendly and helpful. He even offered extra towels and went as far as finding me a safety pin the morning of check out because my dress needed a quick fix! The walls are either paper thin, or the people next door to us were deaf. I awoke like at 3am to muffled noise an talking and turned out to be that the neighbors were watching tv and you could hear it in our room.
The staff are very friendly, helpful, and accommodating. The motel is in the process of remodeling, but that doesn't excuse the cigarette burns in the comforter or chair. The room is miniscule. I have paid less and gotten more at other places in Ruidoso.
Staff is friendly, the owner/manager is real nice. The parking is well led up at night, real convinient access to strip and stores. Even to casinos. It has a rusty odor, walls needed paint job, owner said that 113 was the newst room but had a funky, old rusty moldy smell. No continental breakfast on monday. I was there saturday-monday. Ice machine didnt work, carpet was dirty. Rooms neede a lil touch up, but other than that its ok. I mean it is a smaller hotel.