The second person I spoke to understood my problem an immediately looked for a solution. He upgraded my room to a superior room with a balcony and a view of the lake. It changed my experience i was ready to check out and get a cabin even if it costed more, but i stayed because if the second person that actually helped. I was put in a smoking room. Room smelled really bad (cigarette smoke). I was told by the first person spoke to that I had to pay to get an available room thats non-smoking. They offered an ozone type device to clean the air. It took an hr and didn't work.
Size of rooms, free hot breakfast was good, quiet, clean, decent bed and pillows Outdoor pool and hot tub. No real complaints
The hotel staff was very friendly and the hotel rooms were very clean, probably the cleanest we have stayed in so far. The free breakfast was also very good. The bed was not the best, and our room door was actually broken so it had a hard time taking our key. Also the toilet would flush on its own at random times.
Right in heart of Midtown Ruidosa! Easy walk to shops,restaurants, and bars with love entertainment. Also a great location to hide and bike.
The hotel is new and nice. Service was excellent. Our room was great, nicely furnished and nice decor and a very comfortable bed. The gym was small but adequate with primarily cardio equipment. They need better toilet paper. We landed in a handicap accessible room which was fine but the shower head was difficult to adjust.
You can't go wrong with hotel ruidoso. It's clean, friendly and they have an indoor heated pool and breakfast. It's great for kids and family but if you want a romantic stay away from kids this is not the place. There is always children in the pool and the jacuzzi. I would go more often if it wasn't so expensive.
The room was great, a king bed and sitting area. Like the layout. We go an end room so didn't have people on both sides of the room and it was quiet and peaceful. The breakfast was okay with eggs, bacon, biscuits and gravy, and cereal. Coffee was good. I would definitely go back.
The location was good - it is located within walking distance of many boutique shops and restaurants. The heated indoor pool was a great hit with the kids! The breakfast bar could have more healthy selections.
Near local stores and casinos....overall a good value.
Friendliness and clean. Could not lock the sliding bolt lock from the inside!
The hotel was great. Beds were comfortable. Rolled into town at about 4:30, laid in bed and did not want to get off after that. Breakfast was really good. They had eggs, sausage, bacon, biscuits and gravy, waffles, cereal, muffins, bagels both days. Didn’t have coffee, so not sure if that was any good or not. The location was great. Only moved my car once the two days I was there and that was just to go to the miniature golf place. Saw some deer behind and in front of the hotel on one of the evenings. Took a lot of pictures. The eggs were not that good. One waffle maker with one big family hogging it. Five family members, and 2 and a half minutes per waffle was a little ridiculous. Bed was a way too comfortable that I just wanted to lay in bed the entire time I was there. Hahah.
The location is very convienant to the mid town shopping and to lincoln county grill. Room cleaning never happened. They slipped a note under the door at 830AM saying they couldnt get into the room and stated to call front desk by 10AM to request it. We usually dont leave our room until 9-930 for any vacation we do. They never did come back even though we called down. Front desk was acting like they were new. The key cards had to be reactivated 4 times each and we were only there 2 nights. Otherwise the room is pleasant for this town.
It was a very nice place to stay. The rooms were clean and the bed were very comfortable. It is next door to K-Bobs restaurant.
The staff was extremely friendly and helpful. More choices than other hotels for the complimentary breakfast. The parking lot was crowded and didn't seem as safe as some of the other areas in town.
It was pretty quiet when we stayed. The cabin was in good repair. A little cozy, but that is expected. Staff was polite and check in was as little hassle as I've ever expected. Deer were are over the place and were friendly. TV was a bit dated, they would be better off replacing it with a small led lcd, would even save some energy, but that's a minor gripe. Toilet was temperamental but they provided a plunger nearby. No problems with water temp or quality in the bathrooms.
Location, staff friendliness, nice remodeled bathroom, comfortable bed Tv was small and old, room was small
easy access to the room. cats on my car!!!!!!!!!!!!!!!!!!!
It was cheap period. The place has old smelly carpets, poor breakfast, definitely not a vacation destination. I would never go back. Rundown and old says it all. The check in is 3pm so if you get there early they will charge you for another day.
The staff was very rude and I asked for an extra pillow and they handed me one and a pillowcase and she told me I'd have to put it on myself as she was off the clock and did not want to help....very dirty, our floor was not swept one time in 4 days
This guest did not leave comments about this hotel.
It was quiet. Seems to be in a safe area and there was no sketchy clientele that I noticed. The room was clean. The room was pretty small. No fridge in the room.
Friendly staff nice size rooms WiFi didn't work, and couldn't get any 3G etc. Service in the hotel, once you left the parking lot 4Gs no problem. Also, First room I was given still has pizza in the fridge and 2 liter bottle and dirty plate on night stand. Very disgusting new room okay.
Nothing I arrived at 5 pm and my room was not clean yet. I finally got checked in and then I went to a concert and when I came back they had checked me out and checked someone else into my room a over all my belongings to the office. Then they sent me to Roswell
Check in was easy. The room was clean and in good order. Was next to exterior door. Kept awake all night by those entering and exiting. Refrigerator was very noisy.
Hot tub and heated pool. Staff member was awesome. Rooms need to be updated.
Location. On the 'Y' in Ruidoso. Easy in/out to the facility Allowed to check-in 3 hours after the stated check-in time of 4 pm. No housekeepers on staff - the managers were cleaning rooms. And not very well. After waiting 3 hours to get into my room - there was no toilet paper.
nothing cleaniness was horrible, beds just tossed together and not to mention the bed bug investation !
Good customer service at the front desk 1) pool and jacuzzi were super dirty like it hasn't been cleaned in weeks2) our room was never cleaned after the previous guest when we checked in, blankets were everywhere3) mold or fungus was growing behind our toilet4) cable was out all night
Location We stayed 4 days and not once did wete told house keeping come. If we needed towels we were told we had to get them from the front desk.
It was close to everything
nothing everything, the towels were not much larger than hand towels and the hot water not very hot at all and the toilet leaked on to floor when flushed and overall a very old and outdatedmotel and the beds are like bricks
Inexpensive The heater was not central. It was a very old heater that did not heat the small room. I spent extra money buying a space heater to stay comfortable.
Comfortable bed. Killed a black widow spider inside the room.
The man on the front,(must have been the owner, he said his wife was upstairs) was very nice, friendly and helpful. He even offered extra towels and went as far as finding me a safety pin the morning of check out because my dress needed a quick fix! The walls are either paper thin, or the people next door to us were deaf. I awoke like at 3am to muffled noise an talking and turned out to be that the neighbors were watching tv and you could hear it in our room.
The staff are very friendly, helpful, and accommodating. The motel is in the process of remodeling, but that doesn't excuse the cigarette burns in the comforter or chair. The room is miniscule. I have paid less and gotten more at other places in Ruidoso.
Staff is friendly, the owner/manager is real nice. The parking is well led up at night, real convinient access to strip and stores. Even to casinos. It has a rusty odor, walls needed paint job, owner said that 113 was the newst room but had a funky, old rusty moldy smell. No continental breakfast on monday. I was there saturday-monday. Ice machine didnt work, carpet was dirty. Rooms neede a lil touch up, but other than that its ok. I mean it is a smaller hotel.