Great breakfasts in the morning, most staff we ran into was friendly, good location to freeways, cleaning staff was very friendly and came to see us right away in the morning to see what we needed. Lemon water in lobby was always refreshing Pool is not heated so couldn't go swimming Ran into one gentleman who was cleaning who never smiled or said hello. He just always looked mad at you.
it gave me a chance to have a vacation getaway even though i live in the same city...felt like i was out of town nope
The friendliness and helpfulness of the staff, the very comfortable room, the easy access to a great restaurant and the great breakfast.
Unfortunately we didn't know that the week we wanted to go to New Orleans was one of the busiest in the year. Many places were booked out. We chose this hotel based on a price, not realising that it is miles out of town and cost us at least $25.00 each way for taxis to get to town. The hotel is a nice place with swimming pool etc and would be great for a family with a car. It puts on a great breakfast each morning. Noisy air conditioner.
Problem at check in, the hotel didn't know I was coming. There was no record of my stay. If the hotel would have been full, I would had a problem. See above
The room was clean and nice. The bathroom was very large. The bed was very comfortable. The walls are paper thin. We could hear normal talking in the next room. The TV remote worked very poorly.
Breakfast was good, flavorful & hot Not enough bell hop carts
I enjoyed the quietness, spaceousness and cleanliness of our room. It was a real treat for my daughter and myself to have two kingsized beds and two vanity areas. Also we were less than ten minutes to our destination, the Beth Moore Conference.
Hotel seems to be more on the lines of for business trip only. The room was okay for the money; however, I would not stay again. I was charged twice for my stay, but the staff did help as best they could to correct that wrong. The cleanliness was not all great. The pictures online really don't match what you see on arrival. The carpet should be cleaned or changed and the room smelled sort of old. The location is good. I was able to get to everything within minutes.
Convenient location of the hotel, near the airport (we arrived from a long trip) we have appreciated the quietness of the room. Silence is too often overlooked. Beds were good. Furniture and general ambience of the room not very "fresh" and "gay"
We booked our reservations months in advance and when we got there we were told they were over booked. They made us go to another hotel 45 mins away. I was very upset and not a good way to stay a vacation.
Everything was actually wonderful. We got in really late and check in was very quick and easy. The staff was very helpful and nice. I would go back there without thinking twice.
My wife and I frequent this hotel because we know exactly what to expect. Great value, friendly staff, and very nice rooms.
The facility is fine. Reasonably new and at one time would have been considered upscale. The staff was by far the worst. Dishes remained in the hall from other rooms. They never serviced the room for overnight and when I went to talk to the cleaning staff they did not speak English. People in general were grumpy. It was a weekend and I do not generally travel on weekends. So maybe they just don't like working weekends.
The maid came barging into the room at 845am and told me where to leave her tip. I will not ever be back.
Hall of entrance and vallet personnel with good service Rooms not correspond to Marriot standards; they are out of date and without proper mantainance. Small bathroom and doesn't have mini bar. Housekeeping is so poor; they limited to male the beds and change towels; really bad!
Good price and convenient to Metairie and the North Shore...I'd recommend for a business stay. Cool hotel bar. For leisure there are better places, closer to New Orleans. It's the small things that make or break this hotel. The room was nice and comfy enough but our room service breakfast menu had clearly been written in by the previous guest. The carpets in the halls are coming up--we tripped a few times. My 'favorite' part of the stay was when I checked in and the Front Desk Agent asked if we were familiar with the area. When I told her that we were from Metairie and were just 'hanging out' for the weekend she made a face and said, "Hm. Well some of us just aren't able." Not my fault she's bitter about working at a front desk.
Location. No sound insulation whatsoever. Noisiest room I have ever stayed in. No amenities, not a bottle of water or a cup of coffee in the lobby at these prices? Ridiculous. We were put in a handicapped accessible room without being told. So we had the tub with hand held shower and a single sink etc. just an overall cheap experience. Not up to Marriott hotel standards.
Staff was really welcoming, complimentary parking was a plus!! Complimentary breakfast AND lunch!!
The people who work there were so rude to the customers. Cleaning service was so bad. I asked them to clean our room when i was out for touring, but when i came back, they PRETENDED like they cleaned the room but saw dirty stuff everywhere and, very rude to the customers. I would not recommend the hotel for whoever wants to go to New Orleans.
The hotel decor was awesome. You got a luxury feel, for non luxury price!! The hotel was out of King rooms. And since our room was either king or double, we were stuck with a double. My wife and I just pushed the beds together. We made the best out of the situation!!
Quiet, away from all the craziness of the French Quarter. Rooms were clean and the view of the lake was amazing. The staff was all very friendly and helpful. The pool was also very nice as was the restaurant.
Comfortable bed, clean room, decent concierge lounge, restaurant service was quick and pleasant. Front desk was busy so even though I mobile checked-in, I had to wait . I also asked about UPS shipping and the early morning group couldn't help me. I had to wait for the day time crew. The room seemed worn and like it needs updating. The coffee shop on the main floor (part of the hotel) was out of soy milk all three days I stayed at the hotel. Very disappointing.
The room was clean and comfortable. We checked in at 4pm and 1 of our room was not ready. The staff informed she can get us another room but it will not have a double bed. We did not want to wait 1-2 hours so we agreed. Not once through that whole conversation did we get an apology for the inconvinience. The staff informed us the room was paid through booking.com and requested a credit card for incidentals. However, the card was charged at the end of the stay and a different staff informed us booking.com did not charged us initially. We had to get the payment switched to the card we initially thought was charged on booking.com Also, we had to get a pass every single day to use the fitness and pool.
La ubicación, la limpieza y el tamaño de la habitación! Sala de fitness, piscina, descuento para militares El desayuno no está incluido.
Ubicación Mi habitación no estaba limpia correctamente... un par de piezas de ropa interior de mujer colgada de la puerta del baño. La cama tenía manchas en las sábanas y la habitación apestaba. No me alojaré en este hotel de nuevo!!!
Teníamos una vista de Canal Street. No nos dieron toda la información necesaria para el registro, por ejemplo que depósito era necesario. La habitación estaba sucia (un calcetín en la esquina).
Nuestro hotel estaba muy frío. Extremadamente. Llamé a la recepción para solucionar nuestro calor. Pero no funcionaba.
Gran lugar para el precio.
Best staff ever!!! Very good location. One of the safest hotels in NOLA. ***** stars!
The rooms were clean, rooms comfortable, location great, and the staff were accommodating. There was no fridge in the room, and free wifi was only on the lobby.
Great location. Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
It does maintain the Marriott standards The hallways are noisy at night
Perfect location to explore new orleans The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
Great location. Close to everything in the French Quarter. Friendly and helpful staff
The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
large rooms, view of river, lighted pool, nice lobby, locations not crazy about wifi in room.. took fee off the bill but was confusing.
We were unable to reach our hotel. No one told us when we made our reservations that Mardi Gras parades (at least two) would be passing by our hotel after 4:00 p.m. (which is check in) making it impossible to get to our hotel. We waited in traffic for over 3 hours trying to reach our hotel, then the New Orleans police started diverting all the traffic and set up barriers making it impossible to be anywhere near Canal Street. The front desk at the Marriott told us they couldn't guarantee we could reach the hotel by midnight. We had to drive to Baton Rouge to get a hotel and missed out being with family the next day for our grandchild's 1st birthday.
Room was nice and comfortable, looked to be recently remodeled. Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group. Small room
Es un buen precio y el hotel fue mejor de lo esperado
La habitación tenía un olor a moho
El trato del equipo de desayunos y la jefa de recepcion , fue excelente y profesional, gracias No,
Limpio Precio absurdo de aparcamiento por noche, más de $40 dólares
El personal es muy amable. La limpieza de las habitaciones no es muy buena
Tranquilo Frío, la calefacción no funcionaba, después tuvimos que cambiar de habitaciones porque hubo que cambiar el cerrojo de la puerta, el desayuno era sin cocer, el restaurante fue muy decepcionante
Cerca del casino, de Bourbon Street y de restaurantes. El aire acondicionado no funcionaba. Tuvimos que llamar varias veces para que vinieran a arreglarlo. Después funcionó aunque no por mucho tiempo. Tuvimos que llamar de nuevo. Nunca lo arreglaron.
La ubicación Habitación sucia y con olor permanente a humedad y vómito. Reservamos con desayuno incluído y finalmente nos dijeron que no estaba incluído.
La relación entre calidad y precio está bien para este hotel. No había botellas de agua gratis en la habitación, pero había una máquina expendedora cerca de mi habitación.
Las camas eran muy cómodas y el personal era agradable, con una buena ubicación en el Barrio Francés, piscina cubierta Lentos/pequeños ascensores, la conexión wi-fi no funcionaba consistentemente durante nuestra estancia, un montón de ruido de ascensores y el calentador en nuestra habitación
la ubicacion no
Me gusta mucho la cercanía de las tiendas, restaurantes y el acuario. El restaurante estaba cerrado
Buena ubicación. Las habitaciones estaban limpias y sin olor a humedad (Nueva Orleans) Terminamos reservando la habitación con un tercero, no es un proceso normal. Sin embargo salió bien
Personal. Confort. Ubicación. Salón de jazz. Precios muy altos durante las semanas de Mardi Gras. Salón jazz cerrado a las 10:00 p.m.
Bien situado para acceder a pie a todas las atracciones de este Barrio Francés. Elegante y bien mantenido.
Moderno. Amable. 40 dólares por el servicio de aparcamiento al día!!
Todo Tuve problemas con mi tarjeta-llave varias veces pero no es gran cosa
Gran estancia! Un hotel limpio y cómodo. El centro de negocios no es gratis, lo cual es un punto negativo. Carla en el mostrador de recepción es maravillosa!!!
Ubicación Limpieza Comodidad 9
El aparcamiento era muy caro!!! Espacio limitado de descarga Pero el personal de limpieza, servicio de botones y la recepción maravillosos De primera!
El servicio de atención al cliente en el hotel era genial. Si vas por negocios o por placer, este hotel tiene todo lo que usted necesita. Me he hospedado en varios hoteles en Nueva Orleans y este es mi favorito.
Servicio amable y gentil con una sonrisa.
Pensé que me alojaba en un hotel de 5 estrellas. Estaba muy limpio y con clase.
Ubicación Cargo adicional por habitación de esquina cuya vista no era buena
La piscina era un refugio acogedor después de un día de turismo por la ciudad. El personal era muy servicial y agradable. Me habría gustado usar el Carousel Bar, nunca había sitio. La vista no era de mi agrado, y los baños eran pequeños.
La comida era deliciosa pero un poco cara. Excelente ubicación en el Barrio Francés. Se puede caminar a todos lados. El personal fue muy atento a nuestras necesidades. Costo de servicio de habitación
El ambiente y la decracion Habitaciones muy pequenas
Hotel agradable. Limpio y cómodo. Demasiado cara. El tamaño de la habitación no es del todo como se esperaba.
Un excelente servicio de habitación. El bar carrusel era divertido. Está situado en una ubicación privilegiada. N/A
El personal fue amable y el internet siempre estuvo disponible. El único problema que tuve es que no tenía mi reservación cuando llegué por suerte habían habitaciones disponibles pero por parte de booking.com no habían realizado la reservación
Esta fue nuestra segunda estancia. La decoración, el ambiente y la ubicación son impresionantes. Paredes muy finas. Espérate escuchar cuando los otros huéspedes vuelven a sus habitaciones por la noche y por la mañana temprano. Se puede escuchar cada palabra que dicen, cada puerta que abierta y cada paso que toma.
la ubicacion le falta un poco mas de servicio al huesped mientras usa la habitacion como reponer el cafe de cortesia jabones, y shampoo en la habitacion todos los dias, mas aseo a la habitacion habia lugares con mucho polvo y tierra,
Good location near places we needed to go. Reasonable parking. No hair dryer in room. Desk staff often away from desk for 5 or more minutes.
location and personnel
Breakfast and room size. No hair dryer.
space and privacy the outside pool. An option for an indoor pool should be considered.
REMODELING, A MESS!
This guest did not leave comments about this hotel.
100 pet fee added without mentioning it during reservation. No hot water one day (we stayed two days)!
This guest did not leave comments about this hotel.
This is my second time staying here and as usual this hotel was very accommodating to my needs. They go above and beyond to make your stay as wonderful as possible.... Didn't stay long enough.
Clean room, friendly staff. I'd stay again.
Very outdated and worn. I had a two bedroom two bathroom suite and there was no trash cans anywhere! The furniture was broken down. Not someplace that I would recommend or stay at again.
Very large room for reasonable price Hallway had a weird smell
price room at one time was expensively decorationed with high end woodwork finishing. interior is now very dated and needs upgrade
This guest did not leave comments about this hotel.
Coffee pot was broken. Dead roach was in the kitchen sink.
Large well-equipped suites. New Orleans style inner courtyard. Close to the freeway (I-10). Updated appliances and room features. Had to sign out an iron at the front desk, though there is an ironing board in the room. Some care and repair issues, though it is clean.
The layout of the room/suite was nice. Separate living room, bedroom and fully stocked kitchen. When we arrived at 4:00 AM and the office was closed and we could not check in. Had to sleep in the car until 7:00 AM when the office opened. They said the office closes 2 days a week at 11:00 PM. What hotel does that? Not the cleanest but not disgusting.
The staff was wonderful.
Everything was great! Very clean and quiet and location was a plus. Nice big screen tvs Nothing negative to say!
Very clean, spacious
It was quite and offered all the amenities needed. It was secure and staff was friendly.