Todo... uno no se puede quejar.. excelente cada vez que voy 0
Es la cuarta vez que nos quedamos para asistir a un partido en Levi Stadium, muy contentos con el servicio de transporte. Nos alojamos en la habitación 719 y había una cantidad inusual de condensación que causó que la ropa tenga olor a humedad, no lo olimos hasta llegamos a casa y comenzamos a deshacer las maletas, lo que nos hace pensar que en las habitaciones calidad del aire es poco saludable. Todavía estoy sufriendo problemas de alergia una semana más tarde.
Room was excellent, except my city view was a view of the stadium. Can't really complain about that though it was fine. They even sent up a bathrobe to my room when I asked. There was some youth convention going on which wasn't really a problem. However it took me a while to get on the elevator to get to my room
The design of the hotel is amazing! I love the modern feel and everything feels new. Downside was I came on a day where teenagers called "future business laws of America" were staying for the weekend. They were loud and obnoxious in the hallways, elevators, and at the pool. It seemed like I could never get away from them!
The staf was extremely accommodating and friendly. the food in the restaurants was of excellent quality and the Lounge Bar was an excellent place to relax and grab a light meal. The room was large and perfect for my business trip. I liked everything about this hotel
Amazing views, great service and great bar
Was given a double bed instead of a king. Uncomfortable and had to sleep in two different beds
Sehr Schönes Hotel in guter Lage.
Had a microwave and refrigerator. Close to shops and many food choices. The bed was hard and uncomfortable and the sheets were worn. I was very surprised at this with this being a Hilton hotel...
My wife had bed bugs bite around her body, we approached the front desk i was surprised that he told us, he will send cleaners to check on it.. i thought or i was expecting that he is sorry for the inconvenience and he will transfer us to another room... i was the only one who insisted to be transferred to the head of the cleaning lady.. and besides checking our linens by our cleaning lady wont help anything in removing bed bugs... common sense to the front desk...
Friendly staff, very clean and great breakfast. Elevator too far from lobby
Good and Nice quite place for business or pleasure
Check in was very easy.the staff extremely helpful, nice,and welcoming! Gave us suggestion of where to go for 4th of July fireworks! No complaints at all, with the exception of having to pay $10 for Internet access.
No complimentary breakfast or wifi (for a 4-star rated hotel)
I would recommend this hotel for the 4 Star rating and helkpful staff. The location provides good access to several major hi-tech business hubs, as well as to the San Jose Airport.
The hotel was very high quality, the room was large and clean, and the room offered an excellent view to the pool and fountains. Room offered many extras, including a hair dryer and above average complimentary hair products and soap. Had to pay for WiFi in the room, but it was available in the lobby w/o cost. The restaurant was nice, and the menu varied, though the prices were very high, IMO. Not many drawers for clothes .
Our room was very nice, and the staff reasonably courteous. A free computer was available to use in the lobby, but to access the Web from your room cost about $10 a day.
The rooms were large, quiet, nicely decorated, very clean, and the beds were comfortable. The fitness center was well maintained and clean, cleaning staff was working while I did my workout and they were very thorough. There was even chilled towels and complimentary ear buds! I was completely delighted with my stay and will return if I find myself in the area again.
Clean hotel and friendly staff, room was very comfortable, location was good and easy to locate, good restaurants in the area
Bed was great, not a very crowded hotel. Quiet area.
Definitely, I will stay again at Sheraton. Maybe, the pool area is done at that time.
Very clean and relaxing. Close to shopping so it was very convenient.
My husband & I stayed 3 nights. The shower was never really hot, despite our complaints. After maintenance tried to fix it, It was at least warm enough to take a shower. Fortunately, we didn't have to find a place to park on a regular basis, since we rode with family who were locals. When we did have to park, it was very difficult to find a space due to barriers for valet parking. On the up-side, the beds were VERY comfortable & we slept very well. Food is expensive, so we ate off site most of the time. The staff was friendly enough. Wouldn't be my first choice, but we would probably stay here again if we couldn't find anything else that was convenient.
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
Rooms are spacious and clean. You have to pay for almost everything else; internet, parking, breakfast.
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport. Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
Very friendly staff. Nice breakfast. The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
The airport shuttle was terrific to have.
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice. The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
Pam at the registration desk was friendly and professional. Great first impression! I did not receive the complimentary breakfast that was advertised; confusion about a coupon. I was a bit disappointed in this.
The close proximity to the light rail and bus stops ,with very friendly and helpful staff Only two sachets of coffee left in room to use which meant after a night cuppa nothing left for the morning. When I left a note to the maid asking for more only one more sachet was left ---barely adequate for two people!!??
La tranquilidad La maquina de hielo y de refrescos no funciona
La habitación está muy limpia y tranquila. Me encanta el jacuzzi. Necesitamos más canales de cable.
A PIE DEL CENTRO DE SAP. Aparcamiento gratuito. Desayuno gratuito. Las habitaciones están muy bien!
Todo, desde la limpieza de nuestra habitación con el servicio amable.
El precio y la ubicación inmejorables, también me gustó su desayuno.
Muy cerca del centro de SAP para eventos. Alfombra y muebles nuevos. Tenía una nevera, microondas y cafetera en la habitación. El aire acondicionado no funcionaba, sacaba aire caliente. El baño estaba sucio pero superficialmente limpio. Reciente renovado menos el baño.
El desayuno es excelente.
We stayed in the 2 bedroom suite with our two teen daughters. The place was huge! in addition to the two bedrooms with three beds, there was a livingroom with full kitchen, two full bathrooms, and 3 tvs. It was so quiet we felt like we were the only ones staying there. The full breakfast in the morning was great... eggs florentine, waffles, bacon, sausage, hashbrowns, etc. The only complaint I had was that the room was not ready for us at 3 pm check-in time. But we only waited a short time. I would recommend this place for anyone who needs a lot of room with kids/teens.
The room looks clean and nice (1) The materials for bathroom and bathtub look very cheap...like Motel 6 (2) Soap scum were very where inside the bathroom, around the walls, in between the tiles, on the floor...yuck..yuck...yuck. (3) Dust was very where inside the bathroom, on top of base board, surrounding water faucet... (4) Faucet inside the bathtub was rusty and dirty. This should be easily to take care of with $10 spray paint for home depot. (5) Rest room located on the first floor was not clean or not being cleaned regularly. Trash was overflown and just can't believe this happened at the Hyatt hotel. I would never come back here again.
Breakfast Small room, no pool or spa
The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer weather to enjoy the pool and more time to enjoy every other feature of Hayes Mansion.
Staff incredibly attentive The shortness of our stay
Great grounds and plenty of character; a relaxing venue with history and luxury.
We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5. The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing
Driving up the residential street and coming upon the entrance for the 1st time gives you a feeling of stepping back in time to another era. The attention to detail and the beautiful wood trim all around gave a feeling of a very special place. I had only one night to explore the mansion and surroundings.
Used condom wrapper in the drawer. Need i say more.
Everything from the room/bathroom was spotless incredibly clean . beautiful place to stay. Absolutely no negative comments to say.also GREAT STAFF! Very helpful and on point..even if I have to go out of my way to stay here again it would be worth it.very quite also.no traffic noises etc.will be back for another stay asap!!!
Beautiful grounds Nice rework of what was there previously Nice pool and hot tub Good lounge Ample parking Comfortable bed Difficult to get to (in the middle of a neighborhood) Staff wouldn't print me a receipt (big issue on business travel) Pool / spa could be open later
The grounds are really nice with a large and comfortable patio seating area and swimming pool. The furnishings in the room were old, old, old, and poorly decorated.
I had called ahead to make sure I coukd check in late, but when i got there, I couldn't find the front desk person (or anyone) for 5 minutes, then when I finally found her, she found my reservation, but couldn't tell what rooms were available & so had to call her manager, and long story short, it was just over half an hour between when I walked in the front door and walked into my room. She said it was her second day, which I can only imagine is really overwhelming, so I was trying to be patient, and I've had good experiences every other time I've stayed there, but i have to say, this one left a sour taste in my mouth.
Pay WiFi with speed tiers.
The proximity to the convention center and civic hall was crucial for my team's stay and this property is next to both. The accomadations and staff were excellent. I would recommend splurging a little fir the concierge lounge.
Had a problem with the first room but they helped me switch rooms no questions asked
Excellent location, top choice for San Jose. Walking distance to major attractions and night life in the area. Excellent VTA transit access as well. Also consider the Hilton and Fairmont nearby. Valet parking is $29 with in/out privileges. This is a reasonable price for the area.
The valet service was overwhelmed since the hotel had no self park option. Plus, the valet was serving guests who weren't even staying at the hotel but attending a concert or conference in the area. It's a bit ridiculous that it takes 20 minutes to drop off a car with valet and another 20 minutes to pick it up.
I really Liked its location, we were attending a event at the convention center and the hotel is actually leads into the convention center. That was great! We didn't have to walk at all. All staff members were extremely nice and willing to offer any help that they could offer. The hotel was very busy due to the event, but the staff still dealt with customers in a very polite and friendly manner. I also wanted to say thank you to this hotel for not treating us any different than there other guest, we have been to other hotels and due to our ethnic background have been treated like we were some how less. This hotel did an excellent job treating everybody well and respectively Thank you so much! Some of the things that we weren't so pleased with that room service had certain hours and that it wasn't 24 hours and that the rooms were a little smaller than what we excepted. But overall we had a great experience
Great room overall, clean hotel in excellent location. Close to shops, food, and activities. Great service and friendly staff. Convenient parking (though it costs extra even without valet) garage connected to the hotel. Only a block away from Original Joe's. Despite a few quirks, I would stay here again. Charge for WiFi (unless you are an Elite member), ridiculous prices for snack shop food and goods ($5 for a Dairy Milk candy bar, $6 for an Odwalla Smoothie!), $45 for a t-shirt! Also, the hotel smells like the air freshener they pipe in at many of the Las Vegas hotels (could be a plus if you like that). Also, the choice of "aromatherapy" soaps are awful--why not go the clean, fresh scent of soap instead of burned wood?
Top notch hotel. Clean, newly remodeled, all amenities & on site restaurants etc The valet. He did not specify pricing of valet vs self park or exactly where self park was located.
Room was very quiet, even with all of the airplane traffic on approach to San Jose Airport.