Ventajas: Perfect little place to stay that's close to shopping and water front. No complaints.
Ventajas: Very clean. The folks at Captain's Cottages were very attentive, and made sure we had anything we needed. My wife and I enjoyed the Aftdeck Suite and had a great time for our first trip. Great location
Ventajas: The view, the pools, the hotel is gorgeous
Desventajas: For the price could offer free breakfast
Ventajas: Cleanliness and location.
Ventajas: Room was very nice and clean, modern, beds comfortable. Food in buffet was excellent. We especially loved the Lake House property next door, very convenient to walk over, have a nice glass of wine at...
Desventajas: We paid $199 for room but did not get vouchers for breakfast, though saw that others did. That would have been nice touch.
Ventajas: Loved view and location. .
Desventajas: Windows were dirty.
Ventajas: We absolutely LOVED our stay. Last year we stayed at the Holiday Inn across the street for the same price and cannot believe how much nicer the Shoreline Inn is and kicking ourselves for not staying ...
Desventajas: The only thing I feel could've been better is to have screens on the sliding doors in the suites so that we could leave the doors open overnight while we slept without worrying about bugs.
Ventajas: we had a room on the water side, it was so beautiful!
Ventajas: Staff tried really hard to fix our room that was debooked.
Desventajas: Room was Debooked despite calling in a late arrival
Ventajas: Clean room, polite and helpful restaurant staff. Beautiful view.
Desventajas: Small inside pool area. Noisy hall area from 2:00 AM till 3:00 AM Saturday evening, people partying, should have called front desk to complain. Malfunctioning pancake machine.
Ventajas: I loved the view and the ease of checkout and having a late checkout.
Desventajas: Shower was a little dodgy. Felt cheap and kind of high. The toulet didnt flush very easily and the sinks didnt drain fast enough.
Ventajas: When I checked in I was running very late to get ready for an event. I asked if there was a porter to help with my luggage, but there wasn't. Kristin, a staff member at the front desk, spoke up ...
Desventajas: Very minor: The small sink by the microwave & fridge drained slowly; needs some drain cleaner.
Ventajas: Excellent, friendly, motivated staff. Location was good for my business trip. The room and public spaces were well equipped and in good condition.
Desventajas: The price was on the high side for accommodation of this type.
Ventajas: The view was awesome. Everything about our stay was better than expected.
Ventajas: Nice clean , newer facility. Front desk staff cordial and helpful.
Desventajas: Breakfast lacked variety and they ran out of food and supplies. Food was bland. Upon returning at 6:30PMon 3rd day after having left at 9AM, found that room had not been cleaned and had to remain ...
Ventajas: Wonderful, clean room. Great breakfast and great pool.
Ventajas: The location of the property was excellent and the staff was awesome!
Desventajas: When we arrived at the property, an issue did arise with our initial booking of the room that we ordered. It was not available at the price stated on booking. I was not made aware of this ahead of ...
Desventajas: The pool was extremely over-chlorinated, so we had 4 teenage girls choking with burning eyes that night, and still coughing if they inhaled too deeply the next day.
Ventajas: Cleaning was above average. Room was handicapped accessible and  should have reserved that room for persons who are dependent on a wheelchair or a cane.
Desventajas: Staff member  has been caught lying three times since March 6, 2017 until our recent stay on May 7, 2017. Cut the bullcrap and just give me the information straight-up regarding incidentals, pool & hot tub, signage, Internet. Very flaky.
Ventajas: Comfortable beds
Desventajas: Not hot tub and no pool AGAIN.
Ventajas: Very friendly desk attendant
Desventajas: Pool was closed offered us to use the pool at a different location if we wanted to use the pool. I was traveling with my son and the whole point of booking here was to use the pool. We cancled our ...
Ventajas: The location
Desventajas: I did not get the room I requested - the attitude of the clerk was uncaring. There was no internet service. If I book a king with sofa I expect that not a double .
Ventajas: The comfort.
Desventajas: That they charge me extra because they racial profile me. And thought I smoked in the room and I didn't!
Ventajas: Computer center w/printer, hot tub, room climate control, quietness, breakfast, employee at night
Desventajas: Very slow elevator, hot tub not hot enough, Only one shampoo, one conditioner, one bar soap and one facial soap for two people.
Ventajas: The rooms were good, breakfast was quite extensive with cheese omlettes, waffles and everything in between! I left a couple shirts in a drawer and when I called back two days later they were in the lost & found. They FedExed them to me! Great Service!
Ventajas: staff were excellent. worked very hard to accommodate very busy 4th of july holiday week. seemed friendly to diverse families. worked hard to accommodate guest needs even when challenging.
Desventajas: construction near area made it challenging to get to and from hotel. seemed isolated from main area of shops and hotels accessible to lake michigan.
Ventajas: Clean. Nice pool.
Ventajas: Right next to Target and close to tons of restaurants and highway. Sherry night receptionist was super nice!!
Desventajas: The hot tub felt dirty
Ventajas: Breakfast buffet and coffee was ready early every morning.
Desventajas: The room doors shut super hard. They are very loud!
Ventajas: Great breakfast.
Desventajas: Not knowing if booking.com took my payment earlier than my arrival.
Ventajas: Staff was super nice and friendly and the place was over all clean.
Desventajas: Bed was on the firm side I don't like hard beds.
Ventajas: room was clean and welcoming breakfast was awesome and everyone was very friendly
Desventajas: Pool and hot tub was a little dirty but don't think it was the hotels fault
Ventajas: Mattress was VERY comfy
Desventajas: Didn't have washers/ dryers
Ventajas: They had a very nice complimentary breakfast. Lots of foods to choose from. Also the layout of the bathroom was exquisite. It felt very luxurious.
Desventajas: Even though my stay was only for two nights, I would of liked if someone came in after the first night to change out the towels. Due to a spill we were kind of short on them.
Ventajas: I liked the size of the room and the bed was very comfortable. Also, the big bathtub in the room was excellent. The breakfast was delicious. The entire experience was worth the money I spent to stay ...
Ventajas: First room had appliance issue, particularly fixed by maintenances When the microwave did not work the evening front desk switched me to another room and was bigger at no charge . We were happy with that room.
Desventajas: The pool was cloudy and so was the hot tub.
Ventajas: Breakfast. So many things.
Desventajas: We set the air at 69 and at night we where hot. Might want to check this.
Ventajas: The staff was extremely friendly and helpful.
Desventajas: Our hotel room had a old smell to it. We had to open window and run the air to help with getting fresh air in.
Ventajas: Excellent place! Great staff (all of them), prime location for us to stay so we could visit all our favorite towns and used this hotel as our home base. We never ate breakfast so can't speak to ...
Desventajas: Small breakfast area.
Ventajas: The continental breakfast was great, a little bit of everything to suite everyones taste buds. The staff was extremely friendly.
Ventajas: Staff was very friendly and accomodating.
Desventajas: The bathroom was entirely to small. The sink clogged up but the maintenance person came right away.
Desventajas: Breakfast was horrible, they gave us cold frozen food that we had to heat up ourselfves
Ventajas: Give out info about the construction that is going on the street coming to the hotel next time
Desventajas: No good customer service when arrived nobody greeted us just looking at us like they don't know what to do finally another lady came to help .. it doesn't matter which department you're on...
Ventajas: Pool area was nice. Didn't hear noise from nearby rooms like some hotels. I liked that it had a laundry area.
Desventajas: We kept losing the wifi signal, that was extremely annoying.
Ventajas: The pool was nice
Desventajas: The weather
Ventajas: It was close to a lot of shopping, food, attractions
Ventajas: The location was great for the wedding we were in town for.
Desventajas: Yes! The fact that I found broken glass on the bathroom floor-with my foot!!! The front desk person told us there was nothing he could do about it and that we'd have to wait until morning to speak to the front desk manager (I believe). Meanwhile, I found
Ventajas: The view from our room was pretty nice and the bed and pillows were extremely comfortable. Air conditioning worked great, the t.v. was nice when we hooked up the Xbox for Netflix. The internet was ...
Desventajas: When we got to our room it wasn't clean. The floor wasn't vacuumed and the tub in the King room had hair all in the bottom and wasn't clean at all. They gave us a different room that was ...
Ventajas: Location, easy to access to major road and high way. The size of the room is good. The staff was helpful.
Desventajas: The room is old. Saw a spider in the room and somehow came to bed. The cleanness could be better. The wifi is very slow.
Ventajas: Front desk staff were friendly. Location is excellent for Bike Time - right in the center of everything. Food at the restaurant is good. Elevators seem faster this year.
Desventajas: Didn't get the room number I specifically requested, even though I got there shortly after checkin. Cleanliness of the room was a little lacking, but not horrible. Mirrors and window looking ...
Ventajas: Staff was nice
Desventajas: No hot water internet on 5th floor
Desventajas: It was not a clean hotel
Desventajas: Didn't have tv first night. Air was out in restaurant
Ventajas: Beds were comfortable, location was good for what we came for.
Desventajas: Bathroom floor was not clean, no fan in the bathroom, some lights did not work. Our room was not cleaned while we were gone all day and we had to request for clean towels at 9pm at night. We were told...
Ventajas: The woman working your internet support center was extremely rude and not customer centric. She was hostile and combative and degrading. She spoiled my stay at your hotel and I will probably shy ...
Desventajas: The woman working your IS/IT support that might ruined my experience.
Ventajas: It's a very comfortable room and every time I'm in Muskegon I try to stay there.
Desventajas: The key cards are confusing. It's a small point but they should put an arrow on the card as to how to insert because it is not intuitive
Ventajas: not a whole lot to be positive about. The front desk staff was very friendly and inviting. No problems with the staff in any way. (I'm giving the cleanliness a 1 rating because zero is not an option. My family was horrified at how dirty this hotel was.)
Desventajas: this had to be the filthiest hotel I have ever seen. The carpet on every floor was disgusting. Dead bugs along every window sill. a smashed mosquito was on the hotel in front of the elevator. I am aghast at the dirt and filth in every part of this hotel
Ventajas: The price
Desventajas: Not having free breakfast in the morning & how kids was in pool/hot tub
Ventajas: The hotel restaurant food was actually very good, surprising good bruschetta'. Very convenient parking, and great view for 4th of July fireworks!
Desventajas: Online it said it would cost $111. When I got there she charged me $138. She said she didn't care what the price was online.
Ventajas: Cleanliness and the staff was great
Desventajas: The only minor thing was not being able to control the room temperature. Otherwise, the visit was good/great. Thank you.
Ventajas: Quiet at night.
Desventajas: Bed not the most comfortable
Ventajas: staff was very friendly
Desventajas: No coffee pot in the rooms. If you want coffee, you have to go to the office to get it. I booked the room at one price, and had to pay $64 more. For some reason, their was a rate change because ...
Ventajas: Easy to get to, variety of places to shop and eat.
Desventajas: Better ventilation in bathroom, room was a little stuffy. When we went to get extra towels because we had to use the pool towels they seemed apprehensive like we were going to steal towels. Some of ...
Ventajas: The staff was nice when the phone wouldnt work.
Desventajas: There were no towels in the pool area. The location was scary. Got turned around in a very bad area and almost got car jacked. The bed was stiffer than i like
Ventajas: Location only
Desventajas: Room and customer service
Desventajas: As soon as we checked in, I checked the bed and the sheets were filthy! The had pubic hair and were difintly not clean. There also was sticky stuff and toenail clippings on the chair. When the guy ...
Ventajas: Hotel was supposedly full (per desk employee's comment to person ahead of me in line), but surprisingly not noisy. Breakfast hours longer than some hotels--good thing considering how many people ...
Desventajas: We only spent one night--on way home from full day trip. Didn't experience much; just wanted clean, decent place to spend the night. In-hotel free breakfast is a big deal for our family!
Ventajas: Everything was very good. I'm fussy about my coffee, but it was perfect!
Ventajas: The beds were comfortable
Desventajas: I paid $220 per night for this room and it was at best a $125 per night room. The room smelled like mold and the carpets were filthy. The breakfast was terrible and the staff is clueless. There is no ...
Desventajas: They screwed up my check-in and charged me the deposit even though I paid it in cash..3-10 day $50 hold. My room was dirty. Most of the jets didnt work on the hot tub and neither did the air hockey. ...
Ventajas: The pool and hot tub were enjoyed and appreciated! Breakfast was also very good!
Ventajas: Staff was polite
Desventajas: People above us were very loud until very late. Took a long time to resolve. For the cost of room these people were given far too many chances
Ventajas: Beds were soft
Desventajas: Paper thin walls. Showers not working!?! Staff couldn’t care less. Three star price for a one star hotel.
Ventajas: Room was quiet.
Desventajas: It was run down. Pretty expensive for what we received.
Desventajas: I did not find my reservesion at the hotel! iI was upset about it at first.
Desventajas: Dingy. Needed though cleaning
Ventajas: Room was very affordable and bed was comfortable.
Desventajas: Breakfast didn't have too many options.
Ventajas: The issue I had was corrected immediately with empathy and a smile. Good value for the money.
Desventajas: Top sheets clearly were not cleaned and there was facial hair stuck to the wall of the shower
Ventajas: Nice clean room, staff very friendly.
Desventajas: Lots of businesses around that looked closed, made you wonder if area is really safe.
Ventajas: Privacy respected. Very pleasant room staff. Couldn't fault very happy
Desventajas: Unsafe to walk the area. Muskegon Heights is a very unsafe area. And no information gave any indication that it was this location .
Desventajas: Staff didn't clean the bathroom each night very well. Left me with used washcloths and towels.
Ventajas: Room was sufficient and clean. Decent furniture, bathroom setup and size, and amenities to make for comfortable travel (nice tv, refrigerator in room).
Desventajas: The sink worked, but the faucet was messed up, making it difficult to use. I also didn't like the location at all. It did not have a good neighboring area, and there were not decent businesses, ...
Ventajas: ground floor room
Ventajas: The location was perfect for my morning appointment.
Desventajas: I picked a downstairs room not knowing the people above me would be walking around until 2:30am. I could hear everything and I will pick the top floor next time. I did see a police man reviewing security tape with his car parked outside the front door.
Ventajas: We liked that the motel is attached to a bar/restaurant. We had breakfast there and the food was very good.
Desventajas: Our room was pretty close to a busy road so we heard a lot of traffic noise. But we still slept pretty good throughout the night anyways.
Desventajas: The toilet sounded like an airplane coming in for a landing, the curtains were old and falling off the window and the TV didn't work. The place is old and rundown.
Ventajas: - The newly decorated bathroom is wonderful - The bed is comfy like 5-star hotel - Good deal ($80) plus tax
Desventajas: - The corridor could be cleaner with less stuffs
Desventajas: Entry door was in disrepair,as well as the windows. They gave us another room, but that door showed signs of forced entry that was repaired. The shower curtains were hung on a curved apparatus and ...
Desventajas: Employees always outside smoking and no one at the front desk most of th time. Many people congregate in the back drinking beer and smoking with staff. M
Ventajas: We booked a king but staff saw we had 2 dogs so they upgraded us up to 2 queens, same price. Sleeping mattress were wonderful, best experience for me in a year. We use a king size tempurpedic at home and this experience was very close to it.
Desventajas: Location was maybe a little so-so.
Ventajas: Room was large. Pretty quiet.
Desventajas: Second floor Windows are a death trap..someone could easily fall out. Old chicken wing bone on window sill, walls were dirty, cover on heater was broken. Sketchy people there. Bar/restaurant ...
Ventajas: They have bed bugs,i have numerous bites alk over me. The iraqie or whatevet he is was very very RUDE. I wouldnr recommend this hotel ti my worsy enemy!!
Desventajas: Rude, and bed bugs
Ventajas: The room was clean and ready when I arrived. The staff was very friendly.
Ventajas: Need to pay more attention to the bathroom cleaniness. There was some hair in there that wasn't mine
Desventajas: it was like the scene from a scary movie
Ventajas: It eas by easy access to food
Desventajas: Bed bugs..got them there..was wondering what itchy red bumps on arms and neck were..look on web md and classified as bed bugs...
Ventajas: The pool was very clean and for it being located by a highway there wasn't much noise.
Desventajas: The bathroom waa horrific.
Ventajas: Staff was friendly, room was good sized, and walking distance to stores, restaurants.
Desventajas: The room smelled of cigarettes, but we got some spray and took care of it.
Ventajas: It's easy to find & right off the highway
Desventajas: The birds in the bathroom light fixture that pecked & chirped all night and the door that doesn't latch in the same room.
Ventajas: There was nothing to like about this place except that it was available.
Desventajas: The smell of the room was enough to make you wretch; filthy with food wrappers, etc, on the floor and gang graffiti on the bathroom door. A putrid odor came from the a/c unit.
Ventajas: I liked the location. It was located right off the freeway which made leaving really easy. The place was also very clean.
Desventajas: It was very small, smelled like mold, the air conditioning did not work but those thing could be over looked. The fact that the pool was closed is really what upset me most I picked this particular ...
Ventajas: The price
Desventajas: Everything else, it was dirty.. room had half done dry wall and spakle everywhere. Spots on one of the sheets that we could only assume was blood?? Needless to say we wont be staying here again..
Ventajas: The staff acknowledged a poorly cleaned room and refunded money. The sheets appeared to be fresh.
Desventajas: The feel around the hotel is not very safe. Kids were running around unattended at night. Someone was talking to my wife in the parking lot appearing intoxicated. There was no prepared food for breakfast. Caution tape where landscaping should be, a boarded window. I understand that certain hotels may be in this kind of condition (from economics, supply, demand, price), but I thought I was paying for something better. Wished I would have read the reviews better.
Ventajas: Inside room was fine. Pillows were uncomfortable.
Desventajas: Outside room looked run down and filthy.
Ventajas: The girl that checked is on was friendly and helpful.
Desventajas: The place is run down, not clean. The bed was horrible.
Ventajas: Staff were nice an welcomed us and worked with us with are check in time. We arrived early. I live in Muskegon but I have family that come in all the time an we have been trying to find a motel for them to stay at. Wish it could be this one. Thought after motel was redone would be great place. But with children running around both times we stayed not sure if place for us .
Desventajas: All entrances need to be shovled and salted my girlfrienf slipped an fell .Plus ciggrette butts need cleaned from all entrances was descusted.
Children running around an staff allowing it to happen at all hours of the night.
Tubs need to drain properly. An floors need to be cleaned.
Ventajas: Pet friendly...
Desventajas: I have given red roof 3 trys in the last 2 months...first time bed frame broken... Floors needed vacuumed..
2nd time very loud music strong smell of marijuana and my card was double charged for the room.
3rd time I came at 2:30 and was told my room isn't ready came back a hour later and was put in the handicap room. Where the fridge didn't work and was told there is nothing they can do to fix it...loud parties all night. Horrible customer service, horrible rooms that the website says New rooms... Curtains are rigged up in all 3 rooms I stayed in...even worse is the ice machines don't work they are now locking up the only 2 working vending machines after breakfast..... DO NOT STAY HERE!!!!
Ventajas: Dentro de la habitación estaba bien. Las almohadas eran incómodas.
Desventajas: Habitación exterior parecía descuidado y sucio.
Desventajas: There was bad smell all around the hotel.Hair dryer and some charger spots were not working.Generally it was not same as on the photo internet.
Desventajas: 2 lights didn't work in our room. Contenential breakfast was advertised but not served. Very outdated and didn't look clean.
Desventajas: My air didn't work. The drapes were to short, so at 6am I was up because the sun was shinning in. Didn't like the place at all!
Ventajas: They brought in some great coffee from a local place. Location was okay.
Desventajas: It was gross (very dirty), bed was uncomfortable, no curtain, no phone in our room, gave our room to someone else after we were already checked in, (they resolved the issue, but it took a while, they acted like it was no bid deal), Elevator didn't really work, Ice makers were broke or non-existent, Stairs had trash in them, TV didn't really work, Shower sprayed water everywhere. Overall it wasn't a great stay and we won't go back.
Ventajas: Nothing Really
Desventajas: Rooms are Very Small
walls were paper thin, I could hear the ppl next door
one bed came with no pillows on it, curtains were falling down to the window.
bathroom was Horrible. Toilet seat was cracked inside the toilet it looked as though no one cleaned it in months, Tub drain was broken and pieces were left on the tub.
Carpet was very dirty,
Ventajas: There was absolutely nothing good about this stay.
Desventajas: The hotel was dirty, and the people were sketchy. The hotel is in a bad part of town and the pictures are so wrong it's not even funny. I will never again stay at that hotel or in that town. There are way better hotels for the same price outside of Muskegon heights. I would never suggest for anyone to stay there. It's not safe or clean at all.
Ventajas: Not sure
Desventajas: Too many things to mention here
Ventajas: The room where we were was comfortable enough for the price we paid and also considering we were there only on night, it was not bad at all. We did not have any expectations to start with in this place and were looking for a place to just sleep for the night.
Desventajas: Needs a better breakfast room and variety. Staff is not friendly.
Desventajas: Our guys where there on business and everything was down, the elevator the system the cards would not work.
Ventajas: Había una piscina.
Desventajas: Había mal olor en todo el hotel. Secador de pelo y algunos lugares de cargador no funcionaban. generalmente no era igual que en la foto de internet.
Desventajas: 2 luces no funcionaba en nuestra habitación. Desayuno estilo continental estaba anunciado, pero no se sirve. Muy anticuado y no parecía limpio