Inside room was fine. Pillows were uncomfortable. Outside room looked run down and filthy.
Pet friendly... I have given red roof 3 trys in the last 2 months...first time bed frame broken... Floors needed vacuumed.. 2nd time very loud music strong smell of marijuana and my card was double charged for the room. 3rd time I came at 2:30 and was told my room isn't ready came back a hour later and was put in the handicap room. Where the fridge didn't work and was told there is nothing they can do to fix it...loud parties all night. Horrible customer service, horrible rooms that the website says New rooms... Curtains are rigged up in all 3 rooms I stayed in...even worse is the ice machines don't work they are now locking up the only 2 working vending machines after breakfast..... DO NOT STAY HERE!!!!
Staff were nice an welcomed us and worked with us with are check in time. We arrived early. I live in Muskegon but I have family that come in all the time an we have been trying to find a motel for them to stay at. Wish it could be this one. Thought after motel was redone would be great place. But with children running around both times we stayed not sure if place for us . All entrances need to be shovled and salted my girlfrienf slipped an fell .Plus ciggrette butts need cleaned from all entrances was descusted. Children running around an staff allowing it to happen at all hours of the night. Tubs need to drain properly. An floors need to be cleaned.
The girl that checked is on was friendly and helpful. The place is run down, not clean. The bed was horrible.
The room where we were was comfortable enough for the price we paid and also considering we were there only on night, it was not bad at all. We did not have any expectations to start with in this place and were looking for a place to just sleep for the night. Needs a better breakfast room and variety. Staff is not friendly.
Nothing Really Rooms are Very Small walls were paper thin, I could hear the ppl next door one bed came with no pillows on it, curtains were falling down to the window. bathroom was Horrible. Toilet seat was cracked inside the toilet it looked as though no one cleaned it in months, Tub drain was broken and pieces were left on the tub. Carpet was very dirty,
My air didn't work. The drapes were to short, so at 6am I was up because the sun was shinning in. Didn't like the place at all!
Our guys where there on business and everything was down, the elevator the system the cards would not work.
They brought in some great coffee from a local place. Location was okay. It was gross (very dirty), bed was uncomfortable, no curtain, no phone in our room, gave our room to someone else after we were already checked in, (they resolved the issue, but it took a while, they acted like it was no bid deal), Elevator didn't really work, Ice makers were broke or non-existent, Stairs had trash in them, TV didn't really work, Shower sprayed water everywhere. Overall it wasn't a great stay and we won't go back.
There was absolutely nothing good about this stay. The hotel was dirty, and the people were sketchy. The hotel is in a bad part of town and the pictures are so wrong it's not even funny. I will never again stay at that hotel or in that town. There are way better hotels for the same price outside of Muskegon heights. I would never suggest for anyone to stay there. It's not safe or clean at all.
Not sure Too many things to mention here
Friendly staff, check in was easy and room was out dated. Overall it was a place I will stay at again. Checked out in early 0500 no one available, did not answer the night call system.
Friendly staff, clean facilities (were the carpets just cleaned, as they seemed damp?), reasonably convenient location. Expensive. We have stayed in much larger cities in a suite with a full kitchen and excellent buffet breakfast, pool, and exercise facility for less money. We had questions regarding our bill as we left and there was a "sub" from another hotel at the desk who could not answer any questions.