We liked the attention given by the management. Chocolates on my birthday which were unexpected. Room upgrade and champagne because of our 30th Wedding Anniversary. Very good. The food was good but on occasions should have been hotter. Perhaps a selection of both cold and hot meals could be available.
Good location, excellent food, very nice stuff, fabulous view if you take the sea view room
The hotel was very well located, right on the beach and in the centre of the Sunny Beach area. Having the all-inclusive food and limited alcohol package was very good value (although the "wine" included could hardly be called that). Although the food was included and the selection on offer at the buffet restaurant was quite extensive, the food was generally quite bland and dull. Staff were sometimes (not always) a little rude or unhelpful, but that is unfortunately the standard in Bulgaria.
superb hotel, highly reccomended
the relaxing atmosphere few people of the personnel
Hotel has a private beach. Outside, the beach was quite crowded. Here was always free sunbed. Good breakfast, nice staff. Loud night bar on the street. Too bad for park view rooms.
Silent, Suitable for couples, romantic, excelent location, just open the door and go to the see. excellennt!!!! Nothing.
great roomservice power failure from 10pm till 4am
nice rooms, nice lobby and other public areas no minibar, charge 15bgn to bring a bottle of water. lobby smells of restaurant during lunchtime
Nice swimming pool The hotel lost my reservation and I had to wait some time to get the room. The dishes in the apartment in the kitchen were dirty. The room was definitely not 5 star. Although it is located not far from the beach, it has no beach facilities of its own - you have to pay for the deckchairs and umbrella.
Great location. Pool area was excellent with huge main pool. Activities every day (we stayed in July) - water polo, water volleyball, petanque, shuffle board, kids mini disco. If we ever go back to Sunny Beach, we'll most likely choose this hotel for our stay. The lifts didn't work all the time.
very nice rooms, very nice pool the hotel is not on the beach and NO rooms with sea view. Access in the rooms not from the reception, only from outside of the hotel
1) had to wait 2 hours for room even though hotel was empty. 2) TV didn't work. Had to wait 1 hour while TV was replaced and then 2nd TV was fixed. 3) A/C didn't work. 4) Jacuzzi was cold - didn't work. All in all the stay was a joke
Great hotel facilities,good location, friendly staff. We had really good 2 week break.We have older kids and they could be very independant from us because of the facilities and location to beach and shopping etc Thought the buffet prices for non board guests was expensive.40lev for evening meal . Too expensive!!!! I think someone should keep a better eye on the gym.No shoes and young kids using it unsupervised! But thats just two tiny things. Over all it was fab!!!
the facilities....room, spa, gym, pools, etc.
very confortable room, impresive pool, the best choice for accomodation in Sunny Beach the restaurant' staff was not enough trained - moving very slow
A good point had the design of the hotel-good for pictures:) the pool area was big and clean with nice chairs and tables, perfect to relax but the water needs to be heated ;). The weithers were kind and smiling but it wont hurt if they try harder:) .I liked the large rooms but the bed cover needs to be cleaned and the shower door fixed. Good idea with the shops around the hotel, they helped my mood for the claudy day:P The food was dissapointing compared to other places Ive been, but I m defenetly a picky person, however the vegetables are not boiled well and the chicken not friend enough, but I had the buffet variety and I got to end full all the time.
It is a very good hotel, at a suspect low price. So, you will get probably the best value for money. We stayed at much more expensive hotels, but I think that is a perfect hotel, because it is very cheap (at least we had a very good rate for room), and it is still very comfortable, clean and it has very good services (for example, in hotel we changed money at a very good rate). -----------
Very nice view. Quiet area - end of Sunny Beach resort. Close to the beach, public transport and City Centre. Old carpet wasn't this what we expected. One more thing is no internet acces in rooms, very poor signal in lobby.
The pool bar area was very nice The breakfast buffet was inedible
very helpful staff clean and good price and well placed for beach ect
Hotel is near to the beach right on the middle of Sunny Beach. Staff: were nice (and english speakers). Rooms were clean and large with air conditioning (superior double room; other rooms could be smaller and without AC). Breakfast inproved (fruits, eggs, sausage, cheese, butter, jam, honey, cofee and enough for everyone - in two restaurants). You should try cockteils at the bar - they have happy hour all day (pay one get two) Parking - even is free the place is too small and you should let the key at reception (only for the car only for that block exit of other cars).
Staff very friendly and helpful.Rooms very clean and well maintained.Having a drink beside pool was very relaxing. It was near end of season and the drink supply in the bar was very limited .
Very friendly staff, good breakfast, clean room, air condition, etc...
Large room, great beds, program on restaurant in every evening At 4* it could be wi-fi even in the rooms not only in the lobby. The food in breakfest was almost the same each day, and a diversification will be good.
The rooms have a nice design and are pretty spacious,the staff from the reception is courteous. The breakfast lasted untill 10 am but if you arrived there around 9:30 your choices in food would be limited and you would feel hurried to eat,the cleaning lady was kind of lazy and only cleaned our room 3 days out of six
the pool is very nice and clean
The rooms were pretty big and the bed was comportable, also the equipment was in the modern style. The hotel confirmed via the phone our room will be located in the upper floor and will have a sea view, however after arrive we found out there is no room with the sea view as the hotel is situated in the block of hotels.
Very big and good equipped rooms. The breakfast was rather poor.
Good location: close to the beach and walking distance from the old town. Nice food at the hotel's restaurant. Beach view rooms means you can see the other hotel. The breakfast choice was poor and same every day. Reloading the foods was quite slow sometimes. The WiFi didn't work for 3 days till our leaving (maybe still now). The pool was very cold. We paid for the parking place and they said that maybe we have space maybe we have no space when we wanted to drive somewhere.
Good location, and value for money. Very clean. Nice size rooms with basic furniture. Sutibale for families with young children.
It is very close to the beach and to the bus station to Nesebar and to sunny beach central.The bus ticket costs 1 leva and the minitrain 3 leva. You can also walk to Nesebar on the road near the beach, it is a 20 minute walk. Breakfast was ok, there is also a good free wireless internet connection in the lobby and on the ground floor. The restaurant was good if not in the mood to go out. The pool is nice and also there is live music each evening. This can be loud for rooms with pool view, There is no sea view.
High level of service, luxery atmosphere, feeling like at home I didn`t like separate people, who were in charged of main restaurants administration. they were not professional in some cases.
Staff at the reception desk not so likeable. I was charged 3 euros per day for an explanation how to use the electronic safe in my room (12 euros for 4 nights).this practice doesn't suit a "five stars hotel".next time,i advice them to charge 5 euros per day for an explanation how to use the air- conditionner!!!!!!!!!!!!!!!!!and 2 euros more for the soap and......................,like that the safe will stay empty like the room.beside this upsetting behavior,this hotel is really nice and very clean.
Beautiful location, excellent food and real royal treatment in the spa centre I would prefer the swimming pool being a bit warmer.
The hotel is very nice, staff friendly and good services. I liked the room, very big and comfortable. It is a very good price-quality hotel. Nice design. I didn't like that in the morning (8-9am) there was noise. I dont know if it was made by maids of guests but the doors kept closing with a very hard sound every morning. I wanted to rest but almost every morning I woke up at 8-9am.
The rooms and the food was great.The location was nice and easy. A 5 star hotel never serves coffe at the swimming pool in a plastic cup.Also must have free parking ,internet and powerfuel wi-fi
Big room with sea side view. Restaurant's food was very good. Clean place, quiet in the night (but could be only because was extra season) The beach was very wide and the sand very clean. The indoor pool water had 17 degree Celsius when we arrived and it was a selection criteria for the place where we intend to stay. When we left the hotel had 24.5. In the fitness area they have a bad custom to send strong scents from time to time using the air ventilation system, scents, very nice indeed but strong enough to bring you down from the running machine/ treadmill.
Restaurant was absolutely excellent. The food was tasty and varied. Location is great.Pool was very nice and clean. Room was large and clean. Bathroom: the largest bathroom seems to be small and somehow when you make a shower, the water comes down on the floor and stays there . Beach was filthy. Oil spots on the water in some days. The garbage which supposes to be collected during evening is just pushed beneath the chaise-longues.
Location is very good, food, even the one included, is a really tasty, hotel itself is great. Sushi restaurant is a waste of time.
clean and quite safe
The hotel has good location - close to the sea and to the shops, restaurants, bars etc. The breakfast was more than poor. It did not even reach the level of a three star hotel. The receptionists were quite rude, and did not speak English properly. We had to pay deposit at the booking, and when we paid, they tried to have the full price paid again (did not want to deduct the already paid deposit).Averall, the hotel is much more a three star hotel than a four in reality.
I liked the staff, especially the Manager, the pool, the rooms and the fact that everything was clean and nice. Two days I ate at the hotel restaurant some fried chips with chicken or pork meat. The fired chips weren't from real potatoes. This was the biggest downfall of the restaurant. Otherwise all ok.
Central location. Excellent breakfast. Large rooms. Great value. Would stay there again and can reccomend it.
The Location isn't bad. About 8 minutes walk to the beach, and 5 mintues to the centre of the resort, and still the hotel is in a quiet area. 1. After the first day the Minibar was emptied without reasons. 2. only a few TV chanells and small TV. 3. Extra payment for parking 4. Not a 4 star Hotel as you would consider it in the West, rather a 3 Star.
As a family with very young child we appreciate the quietness of the hotel area although its proximity to the central area (5 minutes walk) and sea beach (~200m); We booked a large room and we realy get one. The paid hotel parcking is closed and a safe place for your car. The very small TV (14" TV for a 40 sqm room). The room furniture would be more suitable ranked for a 3 star hotel. They should improve the breakfast menu and refreshings (It was the worst coffe I have get).
Very nice and clean place exelent location ! I stayed there for one night only and unfortunately the air condition was out of order! After a calling the hotel’s front desk and a very brief wait an employee came to look at it. The problem did not get resolved until I left on the next day. Not a big deal for me, I am really a person who does not enjoy air-condition but after all there are days you really need one.
It was very comfortable, good value, clean, good pool, nice bar, close to beach and the center, many facilities, food, etc. Hotel frontdesk staff. They were not very cheerful or happy, it was like they were doing their job because someone made them to! In the beginning they tried to make us pay for the hotel on the 1st day (which I have never seen in other hotels), but we didn't. Then for any questions we had they barely answered. In the end they didn't even say "thanks for your stay, see you next time" or anything like this! The rest of the staff was great (like the restaurant and bar).
the reception staff very poor, without any smile. rooms quite poor, i expected more modern and I would say shouldn't be marked as 4 star hotel. We got the key from the room, but actually it was there inside system for the cards -from the previous system (the reception wasn't able give us any, without any feeling sorry for that) so we used some ours, because without it we would not have any electricity in the room!!! breakfast poor as well.
the room cleanliness of the room
very central location, close to the beach with good facilities
The room was clean, the hotel is very close to the beach (100 m). It is a first line hotel regarding the distance from the beach. There is a supermarket next to it, so if you need anything you can go there to buy. The food was horrible. If one need to see what perseverance mean, one should check the breakfast at this hotel. The worst food and cans are bought and served there. I was smart enough not to use the half board system, but I saw what people were served for dinner - just pasta, rice, potatoes and don't think that they looked very nice or tasty. And if you want a sea view room, you must be joking - there is no sea view room because there is a very big hotel just in front of Marvel Hotel. So the sea view is actually the other hotel (Victoria Palace). All hotels in this area are very crowded, so you will just look one another from balconies.
The room was clean and ok, the breakfast good, very easy to go to the beach.Good choise.
The Room conditions and size very good Attitude of staff very poor
Selected for position as regular visitor and is near to my regular restaurants I like to visit. one old toaster for such a large hotel gave up on toast!
Breakfast and Dinner were very good for 4 star hotel. The view from restaurant was wonderful
Friendly staff and very central, good value Bathroom had surface water on floor which left slight smell
The panorama, specially from the restaurant from last level
hotel is excellent value for money, rooms very spacious and comfortable,we would recommend this to anyone wanting to stay in sunny beach. We will be returning again next year. roads around the apartments need fininshing
We had a wonderful week, staff were very friendly and the apartment was very clean. we'd definately return
It's a new complex, so everything was nice and clean. The studio was big and comfortable. The (lack of) road infrastructure.
This complex was excellent. The apartment exceeded all of our expectations...it was spacious and beautifully decorated, definitely great value for money. Air conditioning is available in each room, which was very important on those hot days. There is a pool within the complex which is great, and the beach is only a five minute walk. The Irish bar downstairs (Brennans) was excellently run and had great bulgarian and irish food (we'd recommend the full irish!!). Town is about a 5 - 10 minute walk which was fine, and taxis are readily available at the end of the road. All the staff and management were extremely friendly to us while we were there. We would highly recommend this complex to others. We were a group of early twenty year olds. Only the fact that it was hard to find by taxi because it is so new, but if you get a taxi to the continental hotel its just across the road!
The room was a studio, it is perfect for a couple, we had everything what we need. The crew was very nice and helpful. The pool was clean and the sun chairs so comfortable. The beach is not so near to the hotel, but it means just a 15-20 minutes walking. This is the only negative point what I can say about the hotel.
The position of the hotel was very central, it was clean, the staff were lovely and the food was excellent!!!!!!!!!!!!!! what more can we say. We would definately use it again. No.
The room's cleanliness. Close to the sea. I would welcome more variable breakfast. Only white bread was served during the whole stay. Also, at leaste basic English language spoken by the girls at the reception would be appreciated!!
Very good for a short stay due to its excellent location. Very nice staff, smiling all the time. Free parking at another location. Very bad breakfast, do not recommend. A little noisy.
All was ok, from staff to food in the hotel's restaurant
The location was perfect for both beach and the towns night life and i would definately stay their again. Their was no breakfast available but that was because it was late on in the season.
Hotel is centrally located, not too far to the beach. Good price. Cleanliness quite o.k., but towels could be changed more often. No free secured parking on site - we paid 8EUR a day for a car park with attendant. No WLAN at all (the Intenet PC at the lobby caused costs even if not working). Hotel surrounding area is a bit noisy in the evening. No elevator. Pool was not filled. Credit cards are not accepted even though MC and Visa symbols are shown on the entrance.
The service, the central location the convienience of attached resturant and all day service No, but communication with some hotel staff difficult due to non-english speaking All staff were very plesant
The position of the hotel, near the centre and near the beach.
location, staff were very good
Nice location , nice hotel , friendly staff.
Esta muy próximo a la playa El personal del hotel no domina el inglés y se hace difícil la comunicación
La piscina Habia personal de la recepción hostil y que no dominaba el idioma, en cambio había otras personas muy preparadas para ese trabajo
Nice and large apartments, very close to beach and downtown cleaning, that's all
Nice apartment, comfortable and spacious with cleaning services every day; hotel is very close to the beach. Very pleasant staying! Reception and restaurant/bar services were very poor because of the personel who could rather speak English and who are not at all friendly, helpful and polite. Also, the elevator wasn't working very well during our staying.
Very good value for money, good position, fine swimming pool, restaurant and supermarket OK, very nice apartment, helpfull staff. All in all, we were very satisfied! Some of the receptionists and the parking men were speaking very poor English or no English at all.
good swiming pool, good and cheap restaurant.
Apartments are new and spacious, well equipped. The outside pool is nice. The staff was helpful. Although on arrival on the toilet was a seal with "disinfected" sign, the bowl was filthy (cleaned immediately by the staff). There was a heavy smell in the living room.
the personal very kind, the comfort of the rooms, more than 400m away from the beach
The apartment was clean, modern and spacious. Also, building was nice and quiet The distance from the beach. It's a good 10 minute walk
The staff were very friendly & efficient and the apartments were close to all facilities
Very clean, friendly and not invasive staff
Very reasonably priced aptment in a good location. Would recommend Lack pf reception staff although this could be due to being early in the season
the new apartment...! the distance to the beach!
quiet area. nice clean room
Nice staff and very nice room. And a nice pool area. Big supermarket near the hotel. Calm and quiet. Bars and restaurants within walking distance. The hotel description at the time we booked our apartment said:"Marack Apartments are located just 400 meters away from the sea"... This however isnt true. Its at least 1000m to the sea. The hotel isnt where the map shows (at least not for the time of this review 080725).
The apartments were lovely and clean and the staff were great.
the 1 bed apartment was great very spacious and brand new,the pool was of a decent size and food was great,the staff were fantastic and very helpfull could not ask for anything more,would highly recommend the new line,10 min walk to the beack and centre which is not too much.a great gem of a place the one thing is it is up a small hill but it is no big problem so this shopuld not put anyone off it is worth the walk
Very nice looking rooms equipped with everything you need, nice view (if you get a sea side room you can see the beautiful city of Nessebar), the pool was great - always clean and never crowded. Overall it is a great place to spend a couple of days but bear in mind that if you're not willing to do some basic things for yourself ( a little bit of cleaning or taking out the garbage ) then it's not the place for you. The gravel road that leads to the complex becomes a bit annoying if you leave often with the car. The close by surroundings are not that nice.
we liked your hospitality and flexibility we liked the fact that the place is very intimate and clean the price/quality report is very good and the fact that the picture on the site shows the reality the street leading to the hotel and the parking
The girl who welcomed us, Nelly. 1. i'll never go there again because they gave us the same POOR breakfast, i mean 2 slices of bread with cheese per person, a coffe and a kind of home-made juice; in the 4th day they gave us one tired orange per person more:)/ 2.The view is toward a kind of neglected plain/ 3. they never cleaned the room or changed the towels and took the garbage! We threw it away 3 times by ourselves!
This is a brand new complex we had a deluxe apartment which had a sea view, and the accommodation was excellent and the pool was large for a small complex and very clean There was no hairdryer or iron as promised and although we asked many times we were never given them in our stay, and as this is a new complex there is no road up to it only a dirt track
I had an enjoyable time in NLV, i liked the fact that my one room appartment was brand new and completely furnished, with all the utilities, needed especially when travelling with your toddler. They also have a lovely pool. It was like the home from away from me. The little road leading to the resort is very bad, and i think also the view around the hotel should be improved (this is not only for the hotel, but for the administrators of the entire area)
If (and only if) you like Sunny Beach, meaning a big noisy seaside resort with 5 times more hotels than its beach can bear, then the New Line Village is a good choice: it is relatively close to the beach and it's quiet. Its location is in the more rarefied (for the moment) part of Sunny Beach (that is just before entering in Sveti Vlas). The appart- hotel "New Line Village" in itself is almost perfect: the "studio" formula is very convenient, because of the kitchen which is well equipped (but not with microwaves, unfortunately), the furniture is new and quite modern-like, the table corner is quite practical, etc... There is a small bar in the yard, near to the pool (very clean) but not too much in it, so don't book breakfast (it's bad) There is no reliable map showing exactly the location of the hotel. No effort has been made to point it out from the main street. I have to give some hints right now, unless you'll search it for 2 hours, as I did, when I came in the evening (it was dark). New Line Village is located on a "street" parallel to the main street relying Sunny Beach to Sveti Vlas: 200 meters after a "Zora" supermarket (on the left), you will see, on the left hand side, a hotel called Butterfly and a "street" going to it. In the corner there is even a small sign hinting on "Relax Hotel". Take this street on the left, turn lef after Butterfly, pass "Relax" on right, and after that there is "New Line Village". Sourroundings look as a building site, ugly, it's a mess
the rooms, the location, the staff no
The hotel stuff was very friendly and offered us useful information about Sunny Beach. The room was very good equipped, with modern furniture and electronics. The pool area was also very nice, and the hotel's bar has excellent prices. A little bit too far from the beach, but if you have a car or use the public transportation the beach and downtown is very accessible.
It's a very nice apartment complex with friendly staff. It was clean, quiet and calm. The breakfast doesn't worth 3EUR and the surrounding areas were neglected.
I liked almost everything . Starting with the value for money witch is amazing and ending with the hotel staff politeness, discretion and willingness to satisfy every desire. I will deffinetly return there the next time i get a chance. Overall I would give it a 9/10. The only thing i would change is that the hotel pool closed at 21:00. I think that in the future it will be a good ideea from the hotel management to keep the pool and the pool bar open at least untill 24:00. The rooms are sound proof so i don't think that keeping the pool open will disturb the guests resting hours.
Nice location,clean rooms,very polite receptionist Very noisy during the night,music from outside bars was very loud
Close to the beach and near to the town, friendly and helpfull stff, nice and clean suite.
The bathroom was good ,but the actual room was with furniture,which was very outdated.It didn't feel as we stayed in 4 stars hotel.
The room was big clean. To the beach and the club LAZUR it's just 1 minute by walk. The stuff was really friendly and helpful in every one situation.
Very friendly and helpfull hotel staff, nice big&clean rooms and bathrooms, excellent pool& location, and most important of all the hotel was not crowded. Breakfast quality&variety
Represents good value for money Parking lot is relatively small
I like Jeravi, because they offers wired internet access without charge in contradicstion to all other even 5star hotels. Room is quiet, comfort, convenient. Staff iis friendly and helpfull.
Staying at this hotel for 3 nights exceeded our expectation. It was very close to the beach, the room was small but very nice and the breakfast was excelent.
The hotel is built to a higher standard than the surrounding hotels, with high quality materials and fixtures, big rooms, and a very big pool that borders the beach. The pool is great for relaxing, and they have plenty of lounge chairs for all guests. This is a very good, international standard hotel.
hotel was located right on the beach away from the noise and late night music from the strip. rooms were spacious and well equipped with mini fridge and kitchen, most rooms had ocean view overlooking a great pool. no, i highly recommend this hotel to couples and families due to its friendly atmosphere.
The excellent location-right on the beach,very spacious apartment-we had a 2 bedroom apartment,beautiful view-the whole Bay and the see can be seen from every room,satisfactory breakfast,helpfull staff.Air Conditioning in every room. TV only in the living and quite small and WI-FI only in the hotel's lobby.
Close to the sea and budget prices. Very bad breakfast. Sometimes we had our own breakfast at the room.
exceptional staff (nice, friendly and kind), excellent positon, beatiful view of the sea and resort( the hotel is on the beach), big and clean rooms, good air conditioning in each room, big terrace, parking places are ok under the building, it has big nice swiming pool, the bar on the terrace of the hotel has very good prices and opened till 11.30 pm some of the finishings in the bathroom (sometimes after a shower water flows under the bath), no internet in the room just in the lobby, more varied and better food for breakfast(4 days the same food),
I liked the pool did not like the breakfest
The employers from this hotel speak very poor english. We have booked 1 apartment with 2 bedrooms and they gived us 1 apartment with 1 bedroom. Breakfast was extremly poor, the same food, the refrigerator from room doesn-t work and same problems with all rooms booked by our friends. Not enought parking places! Bathroom was dirty. Totaly not-recomandable! Staff, food, clean, generaly all services!