We liked the attention given by the management. Chocolates on my birthday which were unexpected. Room upgrade and champagne because of our 30th Wedding Anniversary. Very good. The food was good but on occasions should have been hotter. Perhaps a selection of both cold and hot meals could be available.
The hotel was very well located, right on the beach and in the centre of the Sunny Beach area. Having the all-inclusive food and limited alcohol package was very good value (although the "wine" included could hardly be called that). Although the food was included and the selection on offer at the buffet restaurant was quite extensive, the food was generally quite bland and dull. Staff were sometimes (not always) a little rude or unhelpful, but that is unfortunately the standard in Bulgaria.
Good location, excellent food, very nice stuff, fabulous view if you take the sea view room
Very clean inside and outside of the hotel meaning the pool and the gardens, all the staff very professional, good entertainment during the evenings, The quality of the drinks offered in the all inclusive price, the soft drinks, the wine and the coctails with a poor quality
Good location and excellent facilities. Nice beach line just 50 m from the hotel. The best leisure hotel we have stayed at in Europe. There is not a clear line between smoking and non-smoking rooms, and all rooms have wall to wall carpets, which might be good to know in advance if you are allergic.
Clean and modern rooms, good and various food, nice staff The inside pool was very cold and the fitness equipment was unfunctional, old and very dirty.
The hotel was very comfortable and clean Most of employees, especially in the dining area' didn't speak english at all
meal poor room services , no internet in the room
The food and the staff service was exelent The number of bookingdays was not in accordance with the number of the hotels, which gave some minor problems.
the staff was very friendly and prompt. the indoor swimming pool! the water and the ambient were cold!!! nobody used this facility because of these....!
first of all, i have never heard of an 5 stars hotel without roomservice.the towels were filthy and some of them were broken, no bathrobes, there were ants on the 8-th floor, the food wasn`t always fresh,
very comfortable rooms, great sea view, plenty of food all day in various tasts.Very relaxing privet beach with low cost water sports.beautiful course for long distanse running.we booked 3 rooms and 1 suit.The suit is great for a family with 2 kids up to 14.
Newly built hotel. Good food.
Me and my husband enjoyed the position of the hotel: close to both old Nessebar and the beach. Also, the staff was polite and willing to make your staying as pleasant as possible. The breakfast was not very diversified and also little choices with regards to 'healthy' food; instead 'english breakfast' eaters would very much appreciate the dishes:). Also, at dinner the beverages were not included and one had to pay for them (applicable also to water).
Close to the beach and close to Nessebar.
Value for money, location, big room with bath in the bathroom. Dinner was expensive, 13 Euro. Not too good and cold, even the tea pot.
Pool The POS didn't work and even though I should them the statement account they could not understand; moreover they don't speak English - and it is very bad.The beach is not so close to the hotel like they say.
Good location, nice swimming pool and spa Not clean enough (stains on the carpet, dirty windows and furniture), when oppening the window, there was a noise from the wind, very crowded breakfast
I liked the room, it was spacious, comfortable. The breakfast had a variety of food to choose from. Is not necessary a thing i didn't like, but i reserved a room with sea view, and in reality it had only half of sea view
breakfast,pool,room internet access was poor
Cleanliness of the room, staff atitude and kidness They are not tell you from the begining that they have rooms with sea view, even are expensive.
The hotel has good location - close to the sea and to the shops, restaurants, bars etc. The breakfast was more than poor. It did not even reach the level of a three star hotel. The receptionists were quite rude, and did not speak English properly. We had to pay deposit at the booking, and when we paid, they tried to have the full price paid again (did not want to deduct the already paid deposit).Averall, the hotel is much more a three star hotel than a four in reality.
Central location. Excellent breakfast. Large rooms. Great value. Would stay there again and can reccomend it.
the reception staff very poor, without any smile. rooms quite poor, i expected more modern and I would say shouldn't be marked as 4 star hotel. We got the key from the room, but actually it was there inside system for the cards -from the previous system (the reception wasn't able give us any, without any feeling sorry for that) so we used some ours, because without it we would not have any electricity in the room!!! breakfast poor as well.
It was very comfortable, good value, clean, good pool, nice bar, close to beach and the center, many facilities, food, etc. Hotel frontdesk staff. They were not very cheerful or happy, it was like they were doing their job because someone made them to! In the beginning they tried to make us pay for the hotel on the 1st day (which I have never seen in other hotels), but we didn't. Then for any questions we had they barely answered. In the end they didn't even say "thanks for your stay, see you next time" or anything like this! The rest of the staff was great (like the restaurant and bar).
As a family with very young child we appreciate the quietness of the hotel area although its proximity to the central area (5 minutes walk) and sea beach (~200m); We booked a large room and we realy get one. The paid hotel parcking is closed and a safe place for your car. The very small TV (14" TV for a 40 sqm room). The room furniture would be more suitable ranked for a 3 star hotel. They should improve the breakfast menu and refreshings (It was the worst coffe I have get).
Very nice and clean place exelent location ! I stayed there for one night only and unfortunately the air condition was out of order! After a calling the hotel’s front desk and a very brief wait an employee came to look at it. The problem did not get resolved until I left on the next day. Not a big deal for me, I am really a person who does not enjoy air-condition but after all there are days you really need one.
The Location isn't bad. About 8 minutes walk to the beach, and 5 mintues to the centre of the resort, and still the hotel is in a quiet area. 1. After the first day the Minibar was emptied without reasons. 2. only a few TV chanells and small TV. 3. Extra payment for parking 4. Not a 4 star Hotel as you would consider it in the West, rather a 3 Star.
I liked the staff, especially the Manager, the pool, the rooms and the fact that everything was clean and nice. Two days I ate at the hotel restaurant some fried chips with chicken or pork meat. The fired chips weren't from real potatoes. This was the biggest downfall of the restaurant. Otherwise all ok.
Big room with sea side view. Restaurant's food was very good. Clean place, quiet in the night (but could be only because was extra season) The beach was very wide and the sand very clean. The indoor pool water had 17 degree Celsius when we arrived and it was a selection criteria for the place where we intend to stay. When we left the hotel had 24.5. In the fitness area they have a bad custom to send strong scents from time to time using the air ventilation system, scents, very nice indeed but strong enough to bring you down from the running machine/ treadmill.
Beautiful location, excellent food and real royal treatment in the spa centre I would prefer the swimming pool being a bit warmer.
The hotel is very nice, staff friendly and good services. I liked the room, very big and comfortable. It is a very good price-quality hotel. Nice design. I didn't like that in the morning (8-9am) there was noise. I dont know if it was made by maids of guests but the doors kept closing with a very hard sound every morning. I wanted to rest but almost every morning I woke up at 8-9am.
Restaurant was absolutely excellent. The food was tasty and varied. Location is great.Pool was very nice and clean. Room was large and clean. Bathroom: the largest bathroom seems to be small and somehow when you make a shower, the water comes down on the floor and stays there . Beach was filthy. Oil spots on the water in some days. The garbage which supposes to be collected during evening is just pushed beneath the chaise-longues.
Location is very good, food, even the one included, is a really tasty, hotel itself is great. Sushi restaurant is a waste of time.
High level of service, luxery atmosphere, feeling like at home I didn`t like separate people, who were in charged of main restaurants administration. they were not professional in some cases.
The rooms and the food was great.The location was nice and easy. A 5 star hotel never serves coffe at the swimming pool in a plastic cup.Also must have free parking ,internet and powerfuel wi-fi
Staff at the reception desk not so likeable. I was charged 3 euros per day for an explanation how to use the electronic safe in my room (12 euros for 4 nights).this practice doesn't suit a "five stars hotel".next time,i advice them to charge 5 euros per day for an explanation how to use the air- conditionner!!!!!!!!!!!!!!!!!and 2 euros more for the soap and......................,like that the safe will stay empty like the room.beside this upsetting behavior,this hotel is really nice and very clean.
clean and quite safe
The pools are excelent and speceally the indoor one . Clean rooms . The staff there was really friendly . The tennis courts were not included in the price .
The room was ok, the staff friendly and helpful. A good hotel for a relaxing weekend. Nice interior pool. Very small beach near the hotel for people that prefer the sea. The game area is very poor. No centralised info about other activities like tennis.
Children facilities - pool, park and enterteiment More activities for children - in English, the fact that at 4* pools were not cleaned of sand daily (as at 5*pools) and a more "children oriented "menu
Excellent facilities, friendly and helpfull staff. Food was ok, but sometimes boring.
Very nice place to go with your children
Safe parking, nice room, excelent All Inclusive services. The hotel is new and the staff is friendly and helpfull. The air-conditioning were not working on "heating" mode, even if it was the end of September. On Sunday, 7.30 AM, 2 people from the Bulgarian Police came to our room asking how many people are in the room or looking for 2 people (it's unclear because they were not speaking English). Probably it was a mistake and they finally left. However they were not rude or anything...
Very good atmosphere, good location, close to the historical town of Nessebar, Fair selection of food. The extra bed was too narrow (actually it was not a bed but an extensible armchair).In the evening the soft drinks ware "baptized" with a lot of water. We had a lot of "fun" when due to some reasons the restaurant became a skating arena (a lot of children fell and also the grownups and waiters had difficultyes in walking). Next day everithing was fixed.
I like hotel staff ( smiling, kindly), the entertainers ( beloved by my little girl) and the beautiful park; We had a very nice surprise when we received a bottle of wine for my husband birthday ; Bravo ,well done and good luck!
very good! I reccommend it for families with kids! it has no shuttle bus, it is very difficult to go down town (there are 4 km from the hotel).
Selected for position as regular visitor and is near to my regular restaurants I like to visit. one old toaster for such a large hotel gave up on toast!
Friendly staff and very central, good value Bathroom had surface water on floor which left slight smell
The Room conditions and size very good Attitude of staff very poor
The panorama, specially from the restaurant from last level
Breakfast and Dinner were very good for 4 star hotel. The view from restaurant was wonderful
Hotel has a private beach. Outside, the beach was quite crowded. Here was always free sunbed. Good breakfast, nice staff. Loud night bar on the street. Too bad for park view rooms.
superb hotel, highly reccomended
Silent, Suitable for couples, romantic, excelent location, just open the door and go to the see. excellennt!!!! Nothing.
the relaxing atmosphere few people of the personnel
great roomservice power failure from 10pm till 4am
nice and polity staff, good food, a bit far from the beach, but a guess that's good for people how need to lose weight ...
Generally speaking, the hotel it's ok, the rooms are clean and comfortable. At dinner, more sortiments of food.
very small rooms and wet wals. bad smel in the bathroom.
only the cleaning in my room. also the room was very big and confortable there was no hot water in the afternoon, and the staff wasn't so friendly when you reported the problem.Not a lot to choose at breakfast or dinner and the quality of the food was very bad. My boyfriend made a toxinfection from the food, a very bad one, and from what I heard is not the first time when people get ill from the food in this resort. When we left the girl from the reception wanted to charge us more for the room so it's safer for you to have printed your booking confirmation. She did charge us more for the parking, 5 euro per day instead of 3 and of course no bill was given to us.
Good value for money, rooms are fairly big and kept spotless, 2 nice pools, 10 minutes walk from centre of Sunny Beach (so no noise at night). Would highly recommend this hotel Breakfast wasn't great, no safe in the rooms
Clean rooms, good parking, double beds, the pool was ok The food was pretty modest, not variated, the front desk girls seemed bored, I am used to a friendly, smiley attitude,
Staff treated us kindly. The hotel looks good and the room was spacious. Not enough food at dinner according to the number of clients. The parking price on the website needs to be updated to its correct value of 5 euro or 10 leva / day.
Very nice hotel with big rooms with A/C.
Hotel staff.cleanliness,value for money Very noisy at night due to young boys crying on balkonies and in the swimming pool without notice of the receptionists.
We spent great time in brand new hotel The Mill. If we return to the Nessebar we will definitively choose The Hotel Mill again. Some details should be repaired. For example if you take a shower, water is spreading beyond the boundaries.
Superb rooms, excellent restaurant The only bad point- breakfast, limited choice and not very inspiring
The room was clean and ok, the breakfast good, very easy to go to the beach.Good choise.
very central location, close to the beach with good facilities
The room was clean, the hotel is very close to the beach (100 m). It is a first line hotel regarding the distance from the beach. There is a supermarket next to it, so if you need anything you can go there to buy. The food was horrible. If one need to see what perseverance mean, one should check the breakfast at this hotel. The worst food and cans are bought and served there. I was smart enough not to use the half board system, but I saw what people were served for dinner - just pasta, rice, potatoes and don't think that they looked very nice or tasty. And if you want a sea view room, you must be joking - there is no sea view room because there is a very big hotel just in front of Marvel Hotel. So the sea view is actually the other hotel (Victoria Palace). All hotels in this area are very crowded, so you will just look one another from balconies.
the room cleanliness of the room
The hotel looks better in reality than it is advertised (it can be ranked as a 4 stars hotel). We think that it was the best value/money we ever met. In a place like Sunny Beach it is hard to find a relaxing location because of the infinite noise ... Relax Holiday Hotel is a very relaxing place but you can easy go to the beach (5 min walking) and to the heart of the night distraction (10 min by car). We will be back next year. Maybe the staff will have basic knewledge of English because this was the big minus for them. In the first day the cleaning into the room and the balcony was impecable. We were very impresed but in the next days the cleaning service wasn't as we expected.
excellent room and food. there is no need for umbrelas on the pool, why to stay by the pool under umbrela? i was in a non-smoking room but the people dext door were smoking on the balcony!
cleanliness of rooms,pool,comfort...
I liked very much the room, it was very large, the bed also, with its nice terrace.I liked also the fact that they were cleaning the room every day and also the staff was very nice. The breakfast was ok and the swimming pool was clean. I didn't like the fact that they asked us to pay when we arrived at the hotel, I didn't see that at any other hotel until now, and as we didn't have cash money at the arrival the next day they kept asking us when do we pay, it wasn't a very pleasant situation more an embarrassing one for us, they told us it is the hotel's policy but I recommend them to change it as they might offend the guests with it.
very comfortable, clean and spacious rooms, good food, helpful hotel staff. the view that the room has is not the best and only one of the receptionist spoke good English.
Very good hotel staff, excellent services, we are planning to go again.
the hotel was excellent. fantastic value for money. beautiful rooms very friendly staff and wonderful food. a definate must to stay. dont miss it ! there was absolutly nothing we did not like about this hotel. it was perfect !
Everything was perfect: the staff very friendly, the room was big, clean and the bed was very confortable, the internet was very good, the pool was big and very clean, the food at the hotel was good, close to the beach (5 min walk). I will go there again ..
Very frendly staff , very quaiet, very clean I recomand this hotel -
Excelent hotel comparing to a good price! The food in the restaurant ala carte is superb! I've seen a lot of hotels in Bulgaria but this is definatly one of the best. They charge normal prices on the minibar which is also really ok!
The hotel is new, well furnished and located in the park area very close the the city center. SPA is very good and not expensive. There is very nice swimming pool area with a sea view. The food in the restaurants and its variety is poor.
Quite simply the best hotel we have stayed in. The spa area is quite simply magnificent. Not in the liveliest of area's however.
Perfect luxury hotel with very friendly and helpful staff. The food in the restaurant is excellent with combination of friendly and good English speaking waiters. The location is perfectly quit and in walking distance (5mins) to the city center. Parking is not a problem here!
Muhteşem konum, muhteşem bir bina, profesyonel bir ekip, enfes yemekler... Kendi evinizin konforu, özgürlüğü ve güvenliğinde konaklanabilecek, sahip olduğu tüm yıldızları fazlasıyla haketmiş bir otel.. With one word; magnificent! It is as in its name "grand primoretz" I wish all the rooms would have the sea view. The rest perfect.....
animation staff was excelent
Everything happened when it was supposed too. The choice of food was acceptable and you could always find something to your taste The co-ordination by the staff during the fire alarm (when the hotel was on fire) was not vey well handled and for the first hour o the inciden the guests were allowed to stand around in the foyer instead of getting outside.
great athmosfere maked for antertement , great view change cours , in hotel , is extremely unfavorable
Great fresh food, nice spacious room. The "all inclusive" arrangement is sometimes limited (not valid for drinks after 11 p.m., not valid for lunch on check-in day). The nearby beach lacks facilities, and the main beach isn't in a walking distance.
Great location, execellent value, perfect kids area with pool and nice beach For the price it was excellent value
i did not like the attitude of the staff, extremly unfriendly..
This is the best place to go with the family including your kids the beach is very small