In central position near beach and centre
Excellent hotel, right by the beach, near to the casino. Would definitely recommend it to anybody thinking of having a short break or stop over in Ostend.
room with satisfactory space; quiet (back); very efficient cleaning personnel who additionnally were multilingual and very nice ! New linen every day without asking it.Reception personnel, though not proactively "kind", was very helpful once you ask for something ...which is better than being kind without efficiency breakfast price/quality relation ist overdone, one can have perfect breakfast for half the price nearby. Parking fees are the same as official parking, and might be somewhat lower for guests who stay there for a number of nights (degressive tariff). Parking entrance very narrow for middle size cars already.
de parking aan het hotel is een pluspunt, idem voor het parkeren van de fietsen. ook de mogelijkheid om je hond mee te brengen vind ik fijn.
Proximity to the beach, location is ok. Friendly staff, available to help. Rooms are ok, fair value for money.
The location of the hotel is ideal - in the middle of the city centre and a few steps away from the coast. For a four star hotel, you would expect airconditioning in the room. A toilet brush would also be appreciated.
Excellent location near the venue of an event I attended. Spacious rooms. Professional staff. Only 2 tv channels available
Well positioned close to all the restaurants, promenade and casino. Hotel restaurant was good. No air conditioning. No tea and coffee making facility. Expensive for room with no sea view. Noisy at night.
No huba nada que nos gustara Habitacion muy pequeña, lugar para la ropa muy pequeñoascensor muy pequeño. No se puede considerar un hotel, parece mas bien un alojamiento barato.
El hotel es muy bonito, muy moderno las zonas comunes. La situacion es muy buena, a dos minutos de la playa. El desayunbo esta bien y el ambiente es agradable. Una vez entras en el lo que es la parte de la habitaciones, los pasillos son estrechos y un poco chapucero....oscuro
Me ha gustado mucho la comodidad de la habitación (cama, ducha...)
El desayuno estubo muy bueno, Abundante y sabroso
Ha sido una estancia agradable de lo mejor su piscina, sauna, etc. la habitración grande.
Muy buena relacion calidad precio, la ubiucacion a solo metros de la playa, muy buen y completo desayuno, internet a 5 euros wifi en tu habitacion por toda tu estadia (me gustaria que no se cobre, pero comparado con otros hoteles donde estuve en que te cobran 15 euros el dia . . .)
Muy buena ubicación. Pileta un tanto chica pero muy limpia y casi siempre disponible. Desayuno en general muy bien salvo el café y el jugo que son de máquina automática. Comida del restaurant muy buena. Servicio del personal en general muy bien. Cuartos deberían tener aire acondicionado, de hecho por momentos hacía bastante calor. Distancia a la playa es mayor a la promocionada (de al menos 300 metros).
hotel principalmente para familias y gente mayor, sobre todo pq esta en frente de la playa, y eslo que hay... el desayuno variado con un montó de posibilidades. bastante calor en la habitación... era infernal tener la ventana cerrada
sea view hotel staff
Excellent location. Beautiful view of beach, sea and Albert promenand. Room and bathroom are very big, with a beautiful seaview. It was also very calm in the room. There was very poor breakfast. No fish, no vegetable, a little fruits. And no tea and coffee facility in room. Rooms are out of fix.
The location of the hotel is great and the terrace on the the palace room was spectacular For a room marketed as a palace room, the amenities were under par. No slippers, no bathrobe, cheap towels and toiletries do not belong in a palace. the room itself was excellent however.
You step out of the door, straight on to the beach. Impressive architecture, unpretentious, upmarket style and luxury. Staff were helpful. Nothing, strongly recommended.
large rooms, the rooms and hotel still have their beautiful original style but comfort is there. Beautiful view on the sea from the room and from the breakfast room. noise from room nextdoors.
The Hotel is clean, comfortable and the staff are helpful, the hotel is located almost on the beach and in close proximity to beach front restaurants. There is a tram stop outside the hotel, although a relatively modest walk will take you into the town.
Location Needs refurbishing badly.
Location to the amenities of the city as well as our own leisure activities No tea or coffee facilities in the room. his would have put my comfort score upto good from fair.
The back door of the room opens onto a veranda / balcony directly adjacent to the beach, affording excellent beach views, sunsets, and the sound of the ocean lapping at the beach filling your room all night long if you leave the doors open. A bit on the pricey side given that it's a very nice but definitely aging hotel. That said, the location and see view rooms with balcony are worth the extra cost.
A quiet hotel with a very nice view on the north sea. Breakfast was excellent! It's a shame there's no Spa because this hotel has a perfect location for it. I called the reception from my room but they did not pick-up, not even a voice to tell you hold-on the line etc. The same number is the emergency number...strange!
Very good location and beautiful viw of sea/beach Room decor was very dark and dull
staff very friendly and helpful. Breakfast could have been more choice, ie cooked bacon,beans etc. cost of hotel parking
Ik vond de locatie heel handig. Ik lag op kamer 3040 , tot mijn spijt vlak naast de nogal rumoerige lift. Wanneer dan 's nachts klanten binnenkwamen was dit goed merkbaar aan de dichtvallende deur beneden en de geluiden van de lift. Ik had deze korte werkonderbreking geplant om even kunnen uit te rusten, dit is helaas mislukt. Ik vind het ook niet meer van deze tijd om 4€ per uur te vragen voor 'n internet verbinding. Het ontbijt was niet slecht maar ook niet uitbundig. Ik heb bv 's morgens geen spek kunnen vinden, toch nog altijd een klassieker dacht ik. Ook van het onbedekte 'prepare' vlees werd ik niet vrolijk.
breakfast and the swimming pool No, but a couple of details would have made it even better
Friendly helpful staff, good breakfast menu, bar open 24 hours We wanted to use the sauna and steam room, the information in the hotel room did not say that you needed to reserve it in advance in order for it to heat up, so we were unable to use it when we wanted to
Location to the Town, Cleanliness, Selection of Breakfast Items. Nothing to Comment.
The location is nice. The second day no additional toilet paper was given . We ran out.
the staff were friendly and helpful at all times I felt to be made at home during my stay here the facilities were clean and up to date my room was kept clean throughout my stay I was not happy that the sauna and steam bath were advertised as part of the hotel facilities not listed as chargeable.....eight euros per person per hour....not proper...not fair!
Good, flexible staff. Cooperative with changes in booking breakfast relative simple, however sufficient
clean hotel top to bottom + very good staff no air conditioning charge for use of room safe
a clean and pleasant hotel with a good bar
Esta cerca del mar Las vistas desde la habitacion
es un hotel super limpio y el personal excelente wlimpieza perso el ruido de las obras en la calle
su situacion,tranquilidad y trato del personal
La situación y el desayuno
su tamaño pequeño y su tranquilidad no
La amabilidad de los dueños y personal de recepción. La excelencia del buffet desayuno. La situación/ubicación del hotel. La decoración de la planta baja - muy buen gusto de la dueña. Estan muy pendientes de sus clientes y siempre dispuestos . Aceptando con sonrisa las "molestias" de nuestros 3 niños pequeños... Admirable. El personal de limpieza del hotel parecia nuevo y no muy profesional todavia. Los cuartos de baño no se limpiaban bien. Pero aprenderán. Tuvimos 3 habitaciones durante 7 noches y el comentario (constructivo) va para las 3 habitaciones...
Excelente pequeno hotel, bien ubicado,el personal excelente, igual desayuno
No funcionaba la conexión a Internet.
Good breakfast and breakfast room; friendly staff Our streetside room was rather noisy into early evening hours. At 6.30 Sunday morning some revelers were shouting and singing all along the street for not quite 30 minutes. Had to leave windows open for air.
Very central to the town Noisy even on the 7th floor (at the front). Must book back room next time.
The actual hotel room furnishings were OK , although Bathroom was poor and the air conditioning needed serviceing as it smelt of stagnent water when used. We were told by the manager that it had been used all summer and needed servicing!!!! The reception staff were very unhelpful, all corridors were dark and unlit to the point of being dangerous. Opposite the hotel, within 20 metres were building works, with builders dropping things into a metal skip at 7AM, next to your bedroom window. The window had to be open due to Air conditioning not working. Not sure how this hotel is rated 4 star, as its the worst 4 star I have ever stayed in.
Comfortable bed and pillows, flat screen TV, great shower, good breakfast No kettle and condiments in the room
Nice location, fair price-quality relation Bathroom, no parking closeby
The Staff at your Hotel were really Friendly even though we have been to Ostend many times and in different hotel's we will certainly recommend the Acess Hotel and we will diffently use your hotel again as it was one of the friendlyest hotels we have stayed in Ostend .A big thank you to you all for making our few days there even more special
it was in an ideal location for shops and bars
Location Lack of WIFI anywhere in room
Gentleman on reception was helpful when the oxygen delivered for my brother did not work correctly he rang the people concerned and they arranged to visit the hotel that evening and sort out the problem We all three of us felt that this hotel was not worthy of its 4 stars, very small bar lounge, no apparent room service, only able to eat in the restaurant if meals ordered in the morning for the evening from a set menu with little or no choice, did not appear to do bar snacks, as no information was availbe in the hotel info leaflet in room
cerca del centro la habitaciones demaciado pequeña..para el precio que page
Hotel acogedor y bien ubicado, los recepcionistas serviciales.Buen desayuno.
El hotel está muy céntrico y el personal fue muy amable.
Perfecta ubicación, centrico, cercano a la Playa y cercano a Brujas y Gante. Una maravilla. Que no se puede aparcar el coche, pero eso pasa en casi toda la ciudad.
Hotel bueno si eliges la habitacion superior, desayuno muy bueno. No cambian las sabanas si te quedas mas de un dia
El personal y la cama el baño
room and view n/a
Situated at the seaside The hotel
very helpfull staff. position of family room in relation to the sea view.
sea view tiny room
everthing was satisfactory.
15 minutes from railway station, 5 minutes from shops road works outside at moment noisey daytime
rooms with a splendid seeview
Friendly helpful staff and sea views No bar
Location (sea-view and close to the city center) Old furniture, some things were damaged/broken, noisy, thin walls, maid starts to clean rooms early in the morning, concierge seemed unorganized and tried to handle different people at the same time, breakfast was ok (nothing fresh, nothing healthy), road constructions in front of the hotel
Helpful staff,clean & modern roomsrelaxed atmosphere Not much choice of food
the staff are excellent, very helpful and pleasant, the best i have had thank you. I think you should have facilities for coffee in the room also an iron and board
Location, Car garaging,Breakfast. Very pleased with the travel directions included with the booking documentation. Nothing disliked
staff at reception pleasant and helpful, lovely wood panelled bar, great for a quiet drink in the evening. breakfast had good selection, nice start to the day.
Proximity to the centre Quality of room, unfriendliness of staff
hotel reception staff very friendly and helpful, bright and cheerful decor, towels changed every day room cleaned every day , breakfast buffet much varied and plentiful. having to hand in my car key, and my car was moved by a member of staff.
A good location for exploring Ostend. Close to town,beaches and marina. Although secure, the car park is two blocks away. No other hotel that we have ever stayed at have insisted on keeping our car keys ''for insurance purposes''. Our 'Superior Room' was basic - not even a toilet roll holder in the bathroom. Reception staff, although quite efficient, should take a refresher course in how to deal with customers in a more pleasant manner.
Courtious staff, clean and quiet hotel in a great location.
The staff were friendly and breakfast was excellent There was a faint smell of cigarettes in the room as well as a cigarette burn hole in the sheets
stayed for 2 nights hotel was clean and staff where friendly location close enough to the main streets but not too close would stay at the hotel again
It was convenient for our purposes. We used little of the facilities
It was very close to the train station, which was very comfortable for me, since I was coming by train. Nice view from the room. Excellent wifi connection from the room, there was even a pc in the lobby which was quite handy too. There was only one heating device in the room which was not enough for the room and the bathroom. The windows of the bathroom were not hermethic, therefore it was quite cold. It was snowing while I was there, and entering the bathroom was not pleasant being under heated.
good location,clean comfortable rooms,reception staff were on the ball and made sure all our needs wre catered for no noise at night and a reasonable breakfast buffet
Friendly staff, good restaurant, good location near station but quiet
Generally welcoming, excellent location, good quality food at breakfasts and other meals
Good breakfast - friendly staff
Very friendly and helpful staff and an excellent restaurant
Central position and excellent view from window
All round 10 out of 10 for this hotel. Easy to find, across the road from railway/bus station. Friendly reception. Immaculate and spacious room with dockside views and good double glazing if you want to keep the noise out. Handy for the local shops and nightlife and an excellent breakfast. Freebie WiFi was perfect.
all of it breakfast was not for me
We enjoyed the friendly service. The Hotel and rooms were all as described. Thanks, Robert
El personal, su amabilidad, atencion.Tambien el desayuno. No tiene calefacion y en ostende hace mucho frio
que esta muy bien situado en frente de la playa el personal del hotel sobre todo la recepción muy antipaticos
Un hotel estupendo que se puede recomendar sin vacilar. El Internet comunitario no funcionaba y no fue reparado en los 3 días de estancia.
su ubicacion y lo amables que son los empleados las hab. no tienen nevera, y tienen poco servicio.
El hotel es estupendo por la amabilidad del personal, el desayuno estupendo. Está muy cernano a la playa y a la zona comercial y a tan solo 15 minutos de brujas en tren. El servicio de internet muy bueno.
ubicación en centro, facilidades de parking cerca,
Su situación en la ciudad: cerca de la playa
Proximidad del mar y buena ubicación para recorrer los centros comerciales y restaurantes. Faltaría instalar un pequeño refrigerador en las habitaciones
Habitaciones grandes. Desayuno bien Algo anticuado
Bien situado, a un minuto de la playa y fácil acceso desde la estación de tren. La recepcionista, aunque no hablaba ni español ni inglés, fue muy amable en todo momento. El ascensor dejaba bastante que desear. La habitación era vieja y con vistas un patio interior muy feo.
Hotel familiar con muy buen trato y hamabilidad.
Estar cerca de la playa esta bien.
el desayuno estuvo muy bien, así como la habitación que pese a ser pequeña contaba con todo
La situación en el centro de la ciudad y poder desplazarte donde qui sieras. He pasado muy poco tiempo en él. Resumiendo bien. No tener parking directo en el hotel ( pero en el sitio qué está es normal ).
Nothing The room was very basic and the carpet was badly stained. The general feel about it was 'shabby'. Took breakfast at 0830 hrs and food was cold.
Excellent location for the seafront and very helpful staff. Ample car parking in underground car park not far away. Recommend upgrading to a room with a view for the few Euros more. none
The distance to the sea of less than 100 meters. The hotel stuff at the reception was not very friendly, just formal.
friendly and helpful staff The room furnishings
I stayed one night and I didn't like it
I did not like fact that on the outside of the building it was advertised as the Oostende Hotel and there was no indication that it was the Royal Astor
Nothing The site says there is a pool, there was a pool but it was not in working condition. I booked this hoter for the pool, the staff did not work with me because I was not happy. I asked for a bed for a child they did not have one in my room. The pictures showed the room as to be great, the room was horribly dirty with stains on the carpent and bedspread.
It was very close to the beach and all the shops were close by too.
Closeness to be beach and city center The staff was - given a few exceptions - all but friendly. The rooms were shabby (stains on carpet, run down bathroom)...
The pool availability which is why we picked the hotel for our grandson having stayed there previously. The lack of parking