No huba nada que nos gustara Habitacion muy pequeña, lugar para la ropa muy pequeñoascensor muy pequeño. No se puede considerar un hotel, parece mas bien un alojamiento barato.
El hotel es muy bonito, muy moderno las zonas comunes. La situacion es muy buena, a dos minutos de la playa. El desayunbo esta bien y el ambiente es agradable. Una vez entras en el lo que es la parte de la habitaciones, los pasillos son estrechos y un poco chapucero....oscuro
Me ha gustado mucho la comodidad de la habitación (cama, ducha...)
ubicación en centro, facilidades de parking cerca,
su ubicacion y lo amables que son los empleados las hab. no tienen nevera, y tienen poco servicio.
que esta muy bien situado en frente de la playa el personal del hotel sobre todo la recepción muy antipaticos
El personal, su amabilidad, atencion.Tambien el desayuno. No tiene calefacion y en ostende hace mucho frio
Su situación en la ciudad: cerca de la playa
El hotel es estupendo por la amabilidad del personal, el desayuno estupendo. Está muy cernano a la playa y a la zona comercial y a tan solo 15 minutos de brujas en tren. El servicio de internet muy bueno.
Un hotel estupendo que se puede recomendar sin vacilar. El Internet comunitario no funcionaba y no fue reparado en los 3 días de estancia.
hotel reception staff very friendly and helpful, bright and cheerful decor, towels changed every day room cleaned every day , breakfast buffet much varied and plentiful. having to hand in my car key, and my car was moved by a member of staff.
Proximity to the centre Quality of room, unfriendliness of staff
stayed for 2 nights hotel was clean and staff where friendly location close enough to the main streets but not too close would stay at the hotel again
It was convenient for our purposes. We used little of the facilities
staff at reception pleasant and helpful, lovely wood panelled bar, great for a quiet drink in the evening. breakfast had good selection, nice start to the day.
the staff are excellent, very helpful and pleasant, the best i have had thank you. I think you should have facilities for coffee in the room also an iron and board
The staff were friendly and breakfast was excellent There was a faint smell of cigarettes in the room as well as a cigarette burn hole in the sheets
Courtious staff, clean and quiet hotel in a great location.
Location, Car garaging,Breakfast. Very pleased with the travel directions included with the booking documentation. Nothing disliked
A good location for exploring Ostend. Close to town,beaches and marina. Although secure, the car park is two blocks away. No other hotel that we have ever stayed at have insisted on keeping our car keys ''for insurance purposes''. Our 'Superior Room' was basic - not even a toilet roll holder in the bathroom. Reception staff, although quite efficient, should take a refresher course in how to deal with customers in a more pleasant manner.
Nothing The site says there is a pool, there was a pool but it was not in working condition. I booked this hoter for the pool, the staff did not work with me because I was not happy. I asked for a bed for a child they did not have one in my room. The pictures showed the room as to be great, the room was horribly dirty with stains on the carpent and bedspread.
I stayed one night and I didn't like it
friendly and helpful staff The room furnishings
The pool availability which is why we picked the hotel for our grandson having stayed there previously. The lack of parking
Closeness to be beach and city center The staff was - given a few exceptions - all but friendly. The rooms were shabby (stains on carpet, run down bathroom)...
Excellent location for the seafront and very helpful staff. Ample car parking in underground car park not far away. Recommend upgrading to a room with a view for the few Euros more. none
It was very close to the beach and all the shops were close by too.
The distance to the sea of less than 100 meters. The hotel stuff at the reception was not very friendly, just formal.
I did not like fact that on the outside of the building it was advertised as the Oostende Hotel and there was no indication that it was the Royal Astor
Nothing The room was very basic and the carpet was badly stained. The general feel about it was 'shabby'. Took breakfast at 0830 hrs and food was cold.
Habitaciones grandes. Desayuno bien Algo anticuado
Bien situado, a un minuto de la playa y fácil acceso desde la estación de tren. La recepcionista, aunque no hablaba ni español ni inglés, fue muy amable en todo momento. El ascensor dejaba bastante que desear. La habitación era vieja y con vistas un patio interior muy feo.
Proximidad del mar y buena ubicación para recorrer los centros comerciales y restaurantes. Faltaría instalar un pequeño refrigerador en las habitaciones
Hotel familiar con muy buen trato y hamabilidad.
Estar cerca de la playa esta bien.
El personal y la cama el baño
Perfecta ubicación, centrico, cercano a la Playa y cercano a Brujas y Gante. Una maravilla. Que no se puede aparcar el coche, pero eso pasa en casi toda la ciudad.
El hotel está muy céntrico y el personal fue muy amable.
cerca del centro la habitaciones demaciado pequeña..para el precio que page
Hotel bueno si eliges la habitacion superior, desayuno muy bueno. No cambian las sabanas si te quedas mas de un dia
Hotel acogedor y bien ubicado, los recepcionistas serviciales.Buen desayuno.
Good location in Oostende. Thanks for the flexibility in being able to change the checkout date. The two little beds were not too comfortable. The room was very small.
The location the friendly atmosphere breakfast was very good rooms warm and comfortable every facility easily accesible The hotel bar closed early without any information
We liked the area and the cleanliness of the hotel. We used the hotel as it said that they have a kids play area, they did have a play area but two of the four computer games (ps2) was not working and there was no choice of games, the kids machines was broken, the football game was broken, and the bouncy castle was deflatted every morning. The only lrt down we had about the stay was the kids room and we thing there should be some investment in this area. If the parents can keep the kids occupied and happy whilst at the hotel then the parents are happy....
near beach and tram station
Nothing I thought this hotel was very poor and not good value for the money.
A good tourist hotel with very pleasant and helpful staff.The meals were adequate and satisfactory.The room was very comfortable. The weather!!!!
The bar was very good at night as the children could play next door. The bar man Patrick was excellent and kept us entertained and was polite and helpful. Also you can't smoke anywhere which is very good and I would stay again for this reason. no
As a regular visitor to this hotel I always find it to be clean and friendly and the staff are always helpful.
Nothing in particular The location and the ambience was not good.
el personal es super servicial y simpatico. El bar está muy bien decorado, muy comodo y muy agradable. El camarero super profesional. Cierra a las 12 de la noche, lo q te permite tomar algo antes de subir a la habitacion.
el desayuno y el personal y la ubicacion el cuarto de baño pequeño
Excelente calidad para el precio que pagamos. El desayuno bufé está muy bien. Bien situado, a pocos metros de la playa, zona de compras y centro de la ciudad.
El personal, que fue muy amable. Está muy deteriorado.
Estuvimos contentos hospedados en el hotel sin embargo yo hice una modificación a mi reserva original en la que yo saldrí el dia 22 de octubre pero lo modifiqué para salir el 21 y ustedes me confirmaron de ok , ya en el hotel me dijeron que no había modificaciones y no me podrían reembolzar la noche que cancelé, quiero saber cómo queda ese asunto pues hay discrepancia entre la confirmación de ustedes y lo que me dicen en el hotel. Gracias de antemano en espera de su respuesta . Heny Steinberg
Comfortable bed and pillows, flat screen TV, great shower, good breakfast No kettle and condiments in the room
The Staff at your Hotel were really Friendly even though we have been to Ostend many times and in different hotel's we will certainly recommend the Acess Hotel and we will diffently use your hotel again as it was one of the friendlyest hotels we have stayed in Ostend .A big thank you to you all for making our few days there even more special
Good breakfast and breakfast room; friendly staff Our streetside room was rather noisy into early evening hours. At 6.30 Sunday morning some revelers were shouting and singing all along the street for not quite 30 minutes. Had to leave windows open for air.
it was in an ideal location for shops and bars
Very central to the town Noisy even on the 7th floor (at the front). Must book back room next time.
Gentleman on reception was helpful when the oxygen delivered for my brother did not work correctly he rang the people concerned and they arranged to visit the hotel that evening and sort out the problem We all three of us felt that this hotel was not worthy of its 4 stars, very small bar lounge, no apparent room service, only able to eat in the restaurant if meals ordered in the morning for the evening from a set menu with little or no choice, did not appear to do bar snacks, as no information was availbe in the hotel info leaflet in room
Location Lack of WIFI anywhere in room
Nice location, fair price-quality relation Bathroom, no parking closeby
The actual hotel room furnishings were OK , although Bathroom was poor and the air conditioning needed serviceing as it smelt of stagnent water when used. We were told by the manager that it had been used all summer and needed servicing!!!! The reception staff were very unhelpful, all corridors were dark and unlit to the point of being dangerous. Opposite the hotel, within 20 metres were building works, with builders dropping things into a metal skip at 7AM, next to your bedroom window. The window had to be open due to Air conditioning not working. Not sure how this hotel is rated 4 star, as its the worst 4 star I have ever stayed in.
No funcionaba la conexión a Internet.
La amabilidad de los dueños y personal de recepción. La excelencia del buffet desayuno. La situación/ubicación del hotel. La decoración de la planta baja - muy buen gusto de la dueña. Estan muy pendientes de sus clientes y siempre dispuestos . Aceptando con sonrisa las "molestias" de nuestros 3 niños pequeños... Admirable. El personal de limpieza del hotel parecia nuevo y no muy profesional todavia. Los cuartos de baño no se limpiaban bien. Pero aprenderán. Tuvimos 3 habitaciones durante 7 noches y el comentario (constructivo) va para las 3 habitaciones...
su tamaño pequeño y su tranquilidad no
Excelente pequeno hotel, bien ubicado,el personal excelente, igual desayuno
We woke up at 9.00 to have a breakfast, but there was not thing to eat anymore: no croissants, no fruits, no hot stuffs ... wa had to wait 15min for bread ...
Location Small bedroom
nice and well equip , although small, but new furniture and can find the good use of it. good location, opposite to a oostende ship and close to train station. nice breakfast, which can offer champaign, which out of surprise. the condition is very wam , maybe the global warming ,isn't it?
Cheap hotel-best location-spotless comfy rooms
Extermely helpful, English speakig reception staff. Good location for harbour and town centre (not so for casino, for those who want to visit it). We had a very quiet room (4th floor). Very convenient road access from Brussels motorway. Good breakfast, good, not cheap, evening meal. Expensive, not security managed, open air hotel car park - a bit, but only a bit, of a rip-off.
room with satisfactory space; quiet (back); very efficient cleaning personnel who additionnally were multilingual and very nice ! New linen every day without asking it.Reception personnel, though not proactively "kind", was very helpful once you ask for something ...which is better than being kind without efficiency breakfast price/quality relation ist overdone, one can have perfect breakfast for half the price nearby. Parking fees are the same as official parking, and might be somewhat lower for guests who stay there for a number of nights (degressive tariff). Parking entrance very narrow for middle size cars already.
The location of the hotel is ideal - in the middle of the city centre and a few steps away from the coast. For a four star hotel, you would expect airconditioning in the room. A toilet brush would also be appreciated.
Excellent location near the venue of an event I attended. Spacious rooms. Professional staff. Only 2 tv channels available
In central position near beach and centre
de parking aan het hotel is een pluspunt, idem voor het parkeren van de fietsen. ook de mogelijkheid om je hond mee te brengen vind ik fijn.
Well positioned close to all the restaurants, promenade and casino. Hotel restaurant was good. No air conditioning. No tea and coffee making facility. Expensive for room with no sea view. Noisy at night.
Excellent hotel, right by the beach, near to the casino. Would definitely recommend it to anybody thinking of having a short break or stop over in Ostend.
Proximity to the beach, location is ok. Friendly staff, available to help. Rooms are ok, fair value for money.
el desayuno estuvo muy bien, así como la habitación que pese a ser pequeña contaba con todo
La situación en el centro de la ciudad y poder desplazarte donde qui sieras. He pasado muy poco tiempo en él. Resumiendo bien. No tener parking directo en el hotel ( pero en el sitio qué está es normal ).
su situacion,tranquilidad y trato del personal
es un hotel super limpio y el personal excelente wlimpieza perso el ruido de las obras en la calle
Esta cerca del mar Las vistas desde la habitacion
La situación y el desayuno
Good, flexible staff. Cooperative with changes in booking breakfast relative simple, however sufficient
breakfast and the swimming pool No, but a couple of details would have made it even better
Friendly helpful staff, good breakfast menu, bar open 24 hours We wanted to use the sauna and steam room, the information in the hotel room did not say that you needed to reserve it in advance in order for it to heat up, so we were unable to use it when we wanted to
clean hotel top to bottom + very good staff no air conditioning charge for use of room safe
a clean and pleasant hotel with a good bar
Location to the Town, Cleanliness, Selection of Breakfast Items. Nothing to Comment.
The location is nice. The second day no additional toilet paper was given . We ran out.
the staff were friendly and helpful at all times I felt to be made at home during my stay here the facilities were clean and up to date my room was kept clean throughout my stay I was not happy that the sauna and steam bath were advertised as part of the hotel facilities not listed as chargeable.....eight euros per person per hour....not proper...not fair!
Ik vond de locatie heel handig. Ik lag op kamer 3040 , tot mijn spijt vlak naast de nogal rumoerige lift. Wanneer dan 's nachts klanten binnenkwamen was dit goed merkbaar aan de dichtvallende deur beneden en de geluiden van de lift. Ik had deze korte werkonderbreking geplant om even kunnen uit te rusten, dit is helaas mislukt. Ik vind het ook niet meer van deze tijd om 4€ per uur te vragen voor 'n internet verbinding. Het ontbijt was niet slecht maar ook niet uitbundig. Ik heb bv 's morgens geen spek kunnen vinden, toch nog altijd een klassieker dacht ik. Ook van het onbedekte 'prepare' vlees werd ik niet vrolijk.
staff very friendly and helpful. Breakfast could have been more choice, ie cooked bacon,beans etc. cost of hotel parking
Location Needs refurbishing badly.
A quiet hotel with a very nice view on the north sea. Breakfast was excellent! It's a shame there's no Spa because this hotel has a perfect location for it. I called the reception from my room but they did not pick-up, not even a voice to tell you hold-on the line etc. The same number is the emergency number...strange!
Very good location and beautiful viw of sea/beach Room decor was very dark and dull
The Hotel is clean, comfortable and the staff are helpful, the hotel is located almost on the beach and in close proximity to beach front restaurants. There is a tram stop outside the hotel, although a relatively modest walk will take you into the town.
The back door of the room opens onto a veranda / balcony directly adjacent to the beach, affording excellent beach views, sunsets, and the sound of the ocean lapping at the beach filling your room all night long if you leave the doors open. A bit on the pricey side given that it's a very nice but definitely aging hotel. That said, the location and see view rooms with balcony are worth the extra cost.
Excellent location. Beautiful view of beach, sea and Albert promenand. Room and bathroom are very big, with a beautiful seaview. It was also very calm in the room. There was very poor breakfast. No fish, no vegetable, a little fruits. And no tea and coffee facility in room. Rooms are out of fix.
large rooms, the rooms and hotel still have their beautiful original style but comfort is there. Beautiful view on the sea from the room and from the breakfast room. noise from room nextdoors.
The location of the hotel is great and the terrace on the the palace room was spectacular For a room marketed as a palace room, the amenities were under par. No slippers, no bathrobe, cheap towels and toiletries do not belong in a palace. the room itself was excellent however.
sea view hotel staff
Location to the amenities of the city as well as our own leisure activities No tea or coffee facilities in the room. his would have put my comfort score upto good from fair.
You step out of the door, straight on to the beach. Impressive architecture, unpretentious, upmarket style and luxury. Staff were helpful. Nothing, strongly recommended.
Central location Rather rundown hotel, rooms need refurbishing.Ridiculously expensive to park car (15 euros per night). Breakfast had limited choice compared to all 9 other hotels stayed in during our touring holiday.
centrally located in pedestrian zone, friendly staff, large rooms some windows do not fully shut (in summertime rarely a problem), you better keep your key than leave it at the reception
good all round, friendly staff, for the price it was excellent. did have a little problem finding it. as it is in a pedestrian zone.but parking was only 500 meters away. very central, loads of bars, restaurants etc....
The peace and quiet. Nobody bothered me.
Amazing location, right in the centre of everything. Have stayed before and will stay again. Lovely comfortable bed, not the usual rock hard sort. Still not happy with the ease of access to the hotel by the public, but we know now so we don't leave anything of value in the room
very central location, nice view of the square
good location the noise
The room rates were displayed outside so everybody gets a fair deal. The room was of a good standard. The breakfast was excellent The shower head did not have a proper fastener so I could not stand under it.
The hotel was right in the middle of the town and the views of the square from our room on the seventh floor were spectacular. THe room was all that you could ask for and the staff were extremly helpful and an exelent use of the english language by all the staff. THe car park facilities were out of this world with secure underground parking at a very reasonable rate. I would be happy for you to put my email address on my review so I can forward my comments to anyone asking for a further review I will not mention the price I stayed at the hotel for but my partner and myself were extremly happy with the hotel and are looking at returning soon for another break. Although I have travelled oround the europe a lot and this is one thing very few hotels do have in the rooms but a kettle would have been nice but the resturant did serve tea and coffee
Outlook over the square, easy access to shops and restaurants