Brand new hotel
I was able to do early check in and late check out with no hassle. Also, left my baggage for a couple of days with no problem as well. Hotel amenities were great. Great location if your want to be near the airport and MOA.
really nice breakfast small pool than in the picture
Nice clean newer hotel! Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!
El personal es muy amable y siempre se aacordaba mi nombre. La ubicación es excelente para ir de compras, comer y hacer negocios. Gran buffet de desayuno.
El personal era energético, amable y servicial El buffet del desayuno debería cambiar a diario o al menos dos veces por semana
El personal es más que amable y servicial. Hacen lo imposible por ayudar. Habitaciones grandes y muy limpias. Nos hemos alojado aquí 7 veces y volveremos. Me encanta la ubicación. Nada que decir.
The floors were extremely dirty. Always had to keep shoes on otherwise feet were black on bottoms. We were even in the penthouse suite where you would think they take more care.
The space of the apartment was excelent... Front desk friendlyness might need to be improved.
The service and security level provided by the Ascott's was excellent and to 5 stars international standards. Honesty and responsiveness of front desk personnel is commendable. Bathroom furnishing needs to be enhanced in order to improve averall staying experince.
One word - ataraxis.
service, facility, location, rates
Location Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!
I liked the location, cleaness of the hotel..beautiful spacious room i think the taxes were too high
Top things about this hotel in order: Location (you cant find any better), Staff, The Bed, Bathroom, Minibar, Spa, The Cityview, and Security. The rates are too exaggerated, You can find other much cheaper hotels with similar qualities, nothing very special about it for such a price
Location Every stay at Oxford I have had issues with the hot water being hot .
the hotel is good for a traveller who like to enjoy nightlife and is very good location(shooping mall)-power plant,greenbelt,global city by using taxi cozt u abt (80peso-15peso) depend on traffic...is not good recomment for family to stay this hotel. the TV and the bed is old....
Great location, staff was wonderful, clean big rooms!
No hot water. Breakfast was poor.
Great location; friendly with guests and visitors Lack of maintenance of room; needs to be repainted and refreshed.Balcony door badly leaking air
not good at all, they are poor in hosptility.. they cliam i steel a pack of Cigrate!!!! Stupid hotel check out...you must count every thing before you enter..
Location good, very close to Makati Avenue Breakfast too much Filipino, nothing suitable for international. When you check-in, they ask you to sign the in-print for guarantee, which is never done in other countries. And when you check-out, they ask you if you had something from the minibar, and after your negative answer, they tell you to sit down and wait until they receive the answer from the floor if you said the truth or if you're trying to cheat them. I told them that this is very impolite and that they should process the check-out immediately, because the reception can receive the result of the room-check in the meantime the check-out is being processed. But they seem not to understand.
This is the best hotel in the area if price and location are your priorities. It is built next to the new part of Glorietta. Elevators are slower than comparable hotel elevators in the area.
The hotel was nice and everything was practical, very business like. Much more my style than the Mandarin Oriental.
All staff members are cordial; only problem is they take dollars equivalent as per their own arbitrary conversion rates; for ex-they demanded 50 pesos per U S ,dollar where as actual rate was 43 pesos that day; after quarrel and talk with manager they took actual dollars which I offered as per Booking.com reservation nothing
Centrally located for everything g I wanted to do in manila The hotel ran out of shower towels at times. Had to wait until after midnight for towels.
WiFi only in the Lobby / Restaurant, in the room one adventurous looking lan cable, but also working. Connection is not very stable. Staff is friendly but sometimes does not see things and needs of the guest on its own. The roomservice and housekeeping is quick amd good. The room itself could use a refreshing of the interior. Bath floods itself by design if you take a shower ;-), but there is a rinse in the ground. The pool is there bit not so nice and inviting.
the location is good , easy to get most local foods , just 5 - 10 mins by taxi to shopping mall , its comfortable to stay in Berjaya Hotel Manila. no wifi in the room
Some of facilities looking very tired - but upgrading taking place since change of ownership.Still some quality control issues particularly with plumbing and supply of hot water. slowness of lifts
Stayed in refurbished room on 21st floor. Big improvement over rooms have used on lower floors. free Wifi is hassle free, and room facilities good. Plumbing fixtures in bathroom needed attention. Low water pressure and availability Hot Water can be problem at times. Only 1 lift out of 3 working due maintenance and upgrade took time.Check-out process slow due housekeeping have to check minibar before check-out can begin - allow time for process.
Location was good.
The hotel staff FAR exceeded my expectations...as good or better than any five star resort. The breakfast buffet was fabulous! Loved the rooftop pool and gym in penthouse. We stayed for 9 days, left for a few days, then happily returned to City Garden :) Having to leave....