Nice clean newer hotel! Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!
Un gran servicio. El personal era muy amable y servicial. Las habitaciones estaban muy limpias. No es moderno pero muy cómoda. Fragancia de perfumes en el vestíbulo
El personal es muy amable y siempre se aacordaba mi nombre. La ubicación es excelente para ir de compras, comer y hacer negocios. Gran buffet de desayuno.
El personal era energético, amable y servicial El buffet del desayuno debería cambiar a diario o al menos dos veces por semana
El personal es más que amable y servicial. Hacen lo imposible por ayudar. Habitaciones grandes y muy limpias. Nos hemos alojado aquí 7 veces y volveremos. Me encanta la ubicación. Nada que decir.
Location Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!
We stayed here only because we missed our flight and the Holiday Inn was full. We wanted to stay near the popular shopping areas (Glorietta and Greenbelt). The location was excellent and they upgraded our room so we had a washer/dryer, kitchen and separate bedroom. This was perfect because we desperately needed to do laundry and didn't want to spend extra money on laundry service. It was also nice that we could cook our own meals and didn't have to spend a ton eating out and the Landmark grocery store was only a short walk away. We will probably not stay here again because they allow smoking in the rooms so once we made it home, all of our clothes that we just washed smelled like cigarette smoke. The worse part was the little ants that crawled around the whole room even the dining room table. We noticed it the second day there and had all of our luggage on the floor so we were paranoid that ants got into our luggage. We even found some crawling in bed with us. We were very ready to leave.
The floors were extremely dirty. Always had to keep shoes on otherwise feet were black on bottoms. We were even in the penthouse suite where you would think they take more care.
The space of the apartment was excelent... Front desk friendlyness might need to be improved.
One word - ataraxis.
service, facility, location, rates
I liked the location, cleaness of the hotel..beautiful spacious room i think the taxes were too high
The service and security level provided by the Ascott's was excellent and to 5 stars international standards. Honesty and responsiveness of front desk personnel is commendable. Bathroom furnishing needs to be enhanced in order to improve averall staying experince.
The folks at the Ascott were super friendly, from the front door, to check in on the 6th floor, the restaurant was very good, staff attending to the room all were outstanding. Have been coming to PI for 10 years 20 plus trips. 1st stays were at New World, last 6 years have been at the Dusit...price/value was better in comparison than both of those hotels...we were in the old wing, rooms were spacious, we did check out the newly remodeled wing and it is newer for sure...the location next to Glorietta was great and only a 12 minute walk thru the mall to get to the Greenbelt Mall and theaters. We will be staying at the Ascott from now on. PS loved the pool area and the Jacuzzi There was nothing to complain about at all
Top things about this hotel in order: Location (you cant find any better), Staff, The Bed, Bathroom, Minibar, Spa, The Cityview, and Security. The rates are too exaggerated, You can find other much cheaper hotels with similar qualities, nothing very special about it for such a price
Very near the airport got free breakfast every morning. Had hot water and a tolite seat (not common in the Philippines) Had working AC Remember, this is the Philippines, not the US or Canada, this country is poor relative to the US or Canada and they do nto follow our standards. But I stayed there for maybe 4 nights and was going to go back there to stay, but decided to stay in another part of the Manila Metro. I would stay there again, just have to look over the fact that this is not the US, but then again, I would say this is a 3-4 star hotel for the Philippines, but only a 1-2 star for the US, but again it was less then $30.00 per night, including breakfast. I have stayed in way worse for way more per night.. I will stay here again next time I fly into Manila Well not comparing it to hotels in the USA or Canada I do not have anything really to complain about. the room I was in had a stove top, but it did not work, but that did not matter to me and I never told them. Now if you want to be picky and compare it to hotels in the USA and Canada then there would be some things, none that mattered to me, but some might just have a heart attack over. As with all the different hotels i stayed at in the Philippines, this one does not have made service each day, so you have to clean up after your self or just not make a mess. The room and building has ants in it, but then again everything has ants in it, they are everywhere and in every thing and every building I had ever been in, even in the 10th floor. The halls have no AC, lucky the rooms do since AC is not as popular as it is here with us spoiled Americans, yes I spent a long time whit out it when i was there also... As with almost everywhere in the Philippines I have been, the coffee is boiled (tap water) and instant coffee. But really this is not a bad place to stay near the airport and it is safe (24/7 armed guard at the door) (just like most all business in the Philippines) and you can book online, unlike a lot of the cheaper price hotels in the places I have been. but for less then $30 US per night, why complain at all? It's clean and safe..
Great location; friendly with guests and visitors Lack of maintenance of room; needs to be repainted and refreshed.Balcony door badly leaking air
the hotel is good for a traveller who like to enjoy nightlife and is very good location(shooping mall)-power plant,greenbelt,global city by using taxi cozt u abt (80peso-15peso) depend on traffic...is not good recomment for family to stay this hotel. the TV and the bed is old....
Great location, staff was wonderful, clean big rooms!
not good at all, they are poor in hosptility.. they cliam i steel a pack of Cigrate!!!! Stupid hotel check out...you must count every thing before you enter..
Location Every stay at Oxford I have had issues with the hot water being hot .
No hot water. Breakfast was poor.
Location good, very close to Makati Avenue Breakfast too much Filipino, nothing suitable for international. When you check-in, they ask you to sign the in-print for guarantee, which is never done in other countries. And when you check-out, they ask you if you had something from the minibar, and after your negative answer, they tell you to sit down and wait until they receive the answer from the floor if you said the truth or if you're trying to cheat them. I told them that this is very impolite and that they should process the check-out immediately, because the reception can receive the result of the room-check in the meantime the check-out is being processed. But they seem not to understand.
Safe, clean and very convenient location it's just 5 minutes drive to NAIA 2 terminal and the shuttle service is stand by there which is always available at any time you want, please don't forget to give the driver a tip. Excellent breakfast. The room was a bit small but that's okay for us.
Proximity to airport, free shuttle to airport. The towels in my room stank so badly that I had to dry myself with my previous day's shirt. The lock on the door was so flimsy that I put my bag against the door so I would hear if anyone tried to get in.
Room was large Not enough restaruants in hotel was exspecting more
location no service, no amenities, dark rooms, beggars/vendors at entrance, high price for a ran down building.... sorry.
Very friendly and helpful staff; location close to airport was perfect (we had an early morning ongoing flight); free breakfast in the restaurant was acceptable and served quickly. Could have been cleaner; rooms somewhat run down. Some may find things more objectionable, but we have come to expect and accept such things since we have lived and traveled overseas as missionaries for many years.
Its location was great for me because I was only looking for closeness to the airport. The fact that there was fast food and slow food available and a free airport shuttle made it more than I expected for the price. I was there for 6 hours my wife for 12. The appearance of the hotel is not appealing and hard to recognize from its surroundings. I was only in the hotel for sleep and something to eat and it was very adequate for those things. WIFI did not work well at all except for email.
the hotel shuttle was great, toiletries included low water pressure/low heat on upper floors
This guest did not leave comments about this hotel.
Only the proximity of the international airport! Room is not upkeep, bed linen dirty, lots of mosquitos! The room should be checked, sprayed with pesticides for mosquito-free. I had mosquito bites,Not nice! I used this hotel I had a good experience before, amenities before doable now dirty!
Very friendly staff. They were all nice and willing to help with anything. Good price for the location. It is 5 minute walk to terminal 1. 10 minute cab ride to terminal 2. Also the hotel shuttle service is great. I enjoy a very hot shower. The hot water here is not hot. I understand that a cold shower is common in the philippines but that is the only complaint I have of this hotel.
Near airport. Just kind of drab.
The emplacement Durty room
Location was good.
Some of facilities looking very tired - but upgrading taking place since change of ownership.Still some quality control issues particularly with plumbing and supply of hot water. slowness of lifts
All staff members are cordial; only problem is they take dollars equivalent as per their own arbitrary conversion rates; for ex-they demanded 50 pesos per U S ,dollar where as actual rate was 43 pesos that day; after quarrel and talk with manager they took actual dollars which I offered as per Booking.com reservation nothing
WiFi only in the Lobby / Restaurant, in the room one adventurous looking lan cable, but also working. Connection is not very stable. Staff is friendly but sometimes does not see things and needs of the guest on its own. The roomservice and housekeeping is quick amd good. The room itself could use a refreshing of the interior. Bath floods itself by design if you take a shower ;-), but there is a rinse in the ground. The pool is there bit not so nice and inviting.
Stayed in refurbished room on 21st floor. Big improvement over rooms have used on lower floors. free Wifi is hassle free, and room facilities good. Plumbing fixtures in bathroom needed attention. Low water pressure and availability Hot Water can be problem at times. Only 1 lift out of 3 working due maintenance and upgrade took time.Check-out process slow due housekeeping have to check minibar before check-out can begin - allow time for process.
the location is good , easy to get most local foods , just 5 - 10 mins by taxi to shopping mall , its comfortable to stay in Berjaya Hotel Manila. no wifi in the room
Centrally located for everything g I wanted to do in manila The hotel ran out of shower towels at times. Had to wait until after midnight for towels.
The hotel was nice and everything was practical, very business like. Much more my style than the Mandarin Oriental.
This is the best hotel in the area if price and location are your priorities. It is built next to the new part of Glorietta. Elevators are slower than comparable hotel elevators in the area.