The room was very nice. Clean and roomy. Nice view of the courtyard. The food was good and the service was excellent. I read reviews that the food prices were high. We didn't feel this way and we ordered room service, which always has tack on fees. Although we enjoyed our stay, I'm not sure I would rate this beyond 4 stars. In my mind it takes a lot to step beyond 4 stars as they claim to be 4.5 stars. The amenities weren't above a 4 star ranking. Nothing I couldn't find at a Hilton or Hyatt.
Everything is fantastic
Location It was dirty and we complained to the management the first 5 minutes on arrival. The apologized but only cleaned the dirty remote control. The room was definitely not a 4 star hotel.
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This hotel is beautiful. The beds are very comfortable & the rooms are huge. The hotel grounds are perfectly manicured.This place Exudes an upscale vibe. It has a good wine list, and some very nice local beers on tap at their restaurant. would stay again
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The service and friendliness of the staff was as great as we have ever experience. The hotel and grounds are magnificent. No. This would be our first choice when visiting the area again.
Excellent location and decor. High ceilings, polite staff, well maintained grounds, Cello Restaurant - great food! Room was noisy next to pool, unable to reach Spa on multiple attempts
Nice staff. Good central area. Too expensive. Not a great location. Just ok hotel.
The cable TV was not working and was never fixed while I stayed there.
Excellent hotel/resort. Best u have ever been to. Especially liked the decor and statues from all different parts of the world. Courtyard and balcony were wonderful!! I would drive 5 hours back just to stay there again! Dog friendly, huge plus! The fire alarm went off and was on about ten minutes and the front desk wasn't answering the phone.
Beautiful grounds and decor overall. Pool was smaller in size compared to size of hotel. No pool chairs were available
The Staff was super nice and friendly. THe room was great with a fireplace and renovated bathroom. The bed was very comfortable, and there was a private deck/balcony!
This hotel is stunning. Rooms are spacious and the hotel restaurant and bar are great. They have patio dining and a pool with a beautiful view. We stay here quite frequently and always enjoy our time We had an incident this last stay here. We couldn't check in early so they held our luggage until we came back from wine tasting. We checked out the next day only to find that an item was missing. Although this was concerning, the staff handled this with class and replaced the item immediately, which was an 80 dollar expense. Although it was disappointing to have this happen, they handled it with professionalism and speed.
This hotel is a great price, centrally located to wine country, the fair grounds and downtown Paso. We enjoyed eating breakfast at Margies Diner on the grounds. Our hotel cost included $5 off our breakfast and free coffee. This is the third stay for us and I would definitely stay again.
Location and price to value Not within walking distance to downtown but easy access to freeway and good central location for visiting local wineries.
Large rooms, beautiful grounds, convenient shops and restaurants , great proximity to all wineries, friendly staff! Noisy guests on Saturday night
Staff was very knowable and professional rooms were a good size location was great Called for a taxi hours before a show they confirmed when taxi didn't show I called cab company they simply said they had no cabs available The front desk arranged for us to be picked up and taken to our show great job Black Oak staff :)
The Black Oak Best Western is an older motel, but has been remodeled and is quite comfortable. The pool looked newish and there is now an exercise room. Breakfast, $5 coupon p/p, next door is so big that we ended up splitting one breakfast and that was plenty to eat.
Rooms are clean Bed is very hard and uncomfortable. Shower is very small. Don't expect concierge service from the guy at the front desk.
Unique classic cottage-style establishment, with rustic (yet fully functional) amenities. it's located in a fairly centralized location, close to downtown as well as the freeway. Clean, friendly staff, and a great value.
friendly staff at front desk. It was our 28th wedding anniversary so they gave us a free bottle of wine! that was very nice! The breakfast in the am was very nice. The walls were a bit thin. We were on the first floor and i could hear people walking above our room at 1 am. It woke me up.
El chico de recepción no era muy agradable. Ubicación conveniente. Hay un montón de entradas USB. Nevera sin ruido. Viejo lugar pero parecía mantenido con piscina. No es para maniáticos de limpieza. Manchas en las toallas de baño. Las almohadas eran duras.
Baño podría estar más limpia.
Rooms & bathrooms were very clean and updated with newer fixtures, TV, microwave & fridge. Upscale atmosphere in lobby and rooms. Hot breakfast was good, as well as an attentive service staff. Easy & fast checkout in the morning. It's location is close to the freeway, but very quiet from street noise. Nothing I didn't like.
Breakfast was free and pretty good! they even had complimentary wine, beer, cookies and pastries! My room was really damp when the AC was on. So we didn't run it. But room was still comfortable temp
We enjoyed the clean, spider-free smoking area outside of building 2. We were upgraded to a suite and The room was clean, comfortable, and well equipped with a fridge and microwave. Can't think of any complaints.