I made a reservation for my wife who is Chinese. Upon her check-in a very rude female desk clerk questioned her last name for twent minutes even though it was in her passport. She treated my wife like a tramp. She bothered my wife all night long with little nothings. I will never stay at this Sheraton again.
Las habitaciones tan confortables, el baño y detalles con que las ofrecen para su aseo, el servicio de internet en su cuarto,etc. En cuanto a la comida, el servicio tan variada y exquisita que ofrecen en el desayuno. Sinceramenta todo salió perfecto.
Actitud de servicio del personal. Asrgurar cambio de ropa de cama diario
Los desayunos del hotel son muy malos para el precio tan alto.
Reservamos una habitación de nivel Club, incluido un salón club con happy hour de platos, vino, cerveza y licores. Buena selección de platos que incluyen comida caliente. El desayuno también está incluido en el precio de la habitación Club y ofrecía una amplia variedad típica de desayunos del mundo. Hmmm.. no puedo decir.. no tengo quejas a parte de que el aire acondicionado de la habitación era demasiado frío.
Great hotel with great views Late night bar and foof could be better
This was an amazing hotel and well worth every penny, fantastic staff too.
its beside the congress center. No need to Taxi. The stuff in the reception do not speak English good. Its somtimes not easy to communicate with them.
Breakfast N / A
Service and cleanliness Check in ...too time consuming
A 6pm sundowner on the revolving floor watching the lights of Beijing come on was worth the pretty hefty price for the drink. To cold in the buffet restaurant at night
Great room for the price. Great location next to subway, which is critical in Beijing. At breakfast, we arrived 5 minutes before it was about to close one morning. Things had already begun to be packed away. This should not happen until after the deadline. The deadline should only be used to stop admitting people, not to pressurise those who are there. We were admitted and were physically racing against staff who tried to reach things before we did and snatch them from under our noses so we couldn't get them. This was our only bad experience and it was quite unacceptable. Again, the deadline should be used to stop admitting people. Those who are admitted should be entitled to have their breakfast in peace.
i thik i am being doublr charged by booking.com and the hotel
great location, very nice restaurant on top floor and great club in underground, nice lobby hotel room need renovation and new furniture, for this I will rate hotel for 3*
Room was very comfortable and clean! Had problems with shower and aircon, but service repairs were there within in minutes to repair! Good service. Very big and impersonal - but the comfort, staff and amenities made up for it!
a lot of noise there was a time of redecoration
The total courtesy of the staff was overwhelming. Any problem was quickly addressed. They do not accept China Southern Airlines reward cards !!!!!!! Almost every hotel in the world has an affiliation with all major airlines for frequent flyers. Extremely disappointing. I won't stay there again due to this
huge breakfast buffet; terrific gym and spa; spacious lobby; housekeeping staff. high prices for restaurants; bed was old and lumpy and able to feel the springs under mattress. I spent 6 nights so it was an issue for me.
Excellent Hotel. Very comfortable, good location, very convenient to underground transport, and excellent friendly staff. The booking process with Kayak was very problematic. The Hotel did not receive the reservation and it was a major. lengthy effort to get it sorted.
Desayuno buffet, personal amable La ubicacion no es mala, pero para las indicaciones a los taxistas algo confusa
La situacion al lado de la estacion de metro La comida en el restaurante era de muy mala calidad
excelente comunicación metro y ferrocarril directo aeropuerto justo delante del hotel. Desayuno buffet en su mayoria estilo chino 15 Eur p/persona.Muy caro en relacción precios en China. Occidental solo habia bolleria, cafe con leche y zumos.
Very nice hotel, friendly stuff and a good location to reach all poi in Beijing. Often fully booked so make sure to have your room in advance.
Very nice hotel, comfortable, valuable only in promotion
The hotel staff are very nice. Room are clean and got everything. Internet access and other facilities such as hairdressing and coffee bar are expensive. The room is a bit small.
Nice and clean room Very poor front desk staff I waited about an hour just to bill one invoice rather then three different invoices and at the end I gave it up and paid three different invoice separately.Nothing to do around the hotel.
nothing much at all, my room was unhygnicsally dirty and the service was the worst I have ever experineced. (I travel an average of 120 to 150 days a year See above
The location of this hotel is excellent. They are renovating their rooms, which were looking a little tired. The staff is helpful, despite the limited amount of English spoken. Maps in a Western language available at the concierge would be helpful.
Tidiness and staff was quite helpful. The hot water treatment and shower facilities were attractive The water of the swimming pool was cold. Conciege people didn't know well except booking coach bus. The location was near the end road so it was hard to get taxi and the staff didn't help much. Choose this hotel if have arrangement prepared for car or know the way to subway to get around.
We stayed here for 4 nights. The hotel is in the soft opening stage and were told only 50 rooms were available. It seemed like we were the only guests but we tried to get another room for a friend and they said it was booked. The location is fairly close to everything as as a reference it is 2 blocks away from the crazy silk market. The staff were fantastic and all welcomed us by name each time we entered or left the premises. The staff service from top to bottom could not be faulted. The rooms were large and very comfortable. We used the gym daily and with the latest equipment was great to work out on. The Willow spa common to Fairmont was not open yet but should be fantastic. We travel to Beijing once or twice a year and will make the Fairmont our new Beijing home. TIP: Print the address off and a map before you leave for China. Being a new hotel drivers from the airport had a hard time finding it.
Myself and my family had the pleasure of staying at the Fairmont Beijing from 15th August to 18th. We had arranged airport pick up with the hotel and they were there to meet us after we departed the baggage area - a hotel rep whisked us through the airport to the waiting car very efficent and helpful ( speaks english ). The hotel is newly opened and is wonderful with large rooms with two TVs ( one in the bathroom ), the staff are very frendly and will go out of there way to asist you in anyway. A highlight of our stay was dinner in the CUT Restaurant. It has to be the best steaks in Beijing and the service was equally as good. We also had excellent breakfasts and one lunch in the hotel. They have just opened the Fairmont Gold lounge where you can have breakfast and evening snacks - well worth the extra money you pay . Looking forward to visiting Fairmont Beijing again and trying a few other Fairmonts in the future .