all the staff are friendly and speak good English and the check-in is informal and novel. The restaurant Sureno has good food and an extensive wine list
Very nice and original hotel. Sculptures in lobby give it character Lobby and bar too dark at night : don't go overboard with the design look & feel...
Design, location, service attitude. Service level not up to price/other quality.
In one word: Everything! This was the best experience I have ever had staying at a hotel anywhere in the world. The accommodations were exquisite and the staff was the friendliest and most helpful group of employees that I have ever encountered. Many thanks to them for making my vacation to Beijing one that I will remember for a long time. Note: The Opposite House is also a wonder of modern architecture.
I liked everything. The Opposite House has met and exceeded all my expectations. From the hall/lobby, bar, restaurants and spa design, to one of the best rooms I have ever had (I stayed in a 70m studio). The photos on the internet are true to the actual hotel. Facilities superb, attention to detail is everywhere, and customer service is of top level, with an incredibly attentive and kind staff. It feels like every possible need has already been thought through on your behalf and you get even before you ask. I had drinks at the bar and food at the mediterranean restaurant, which was excellent. The surrounding area is very interesting and pleasant as well. I will reccommend this hotel to anyone looking for a great place to stay in Beijing. As much as I think about it... there is not a single thing I did not like about this hotel.
good design, good atmosphere a little bit not comfortable with the wood bathtub!
The room amazingly large. Probably the best Boutique Hotel we've stayed in. Excellent resto too
Al ser temporada baja y un hotel de reciente apertura los precios muy buenos A veces reuslto dificil controlar la temperatura en la habitacion, que llego varios dias a ser bastante alta. La pequeña ventana no daba suficiente caudal para ventilar y refrescarla.
Lujo por precio más que razonable Al llegar pidieron un deposito desorbitado, pero tras una conversación se redujo el precio del deposito
Can't beat this location in traffic-plagued Beijing. Convenient for most business destinations -- with the exception of Haidian. Decor is tired and worn and needs a serious refit. Bedside "control panel" was no doubt cool in 1998, but in 2016 the keypad is greasy and glitchy ------ and I'd kill for a 2 amp USB outlet in the same location...
Very comfortable and extremely reliable.
a lot of in-house restaurant to choose ; western or chinese or japanese.and is connecting to mall.
Clean, modern Services over priced. Room - was allocated a twin, must be the only luxury hotel in the world where twin means twin singles not twin queen size. Furthermore, was told no non-smoking room available at 15:00 hrs check-in yet colleague arrived 1 hrs later and was allocated.
Nice and clean room Very poor front desk staff I waited about an hour just to bill one invoice rather then three different invoices and at the end I gave it up and paid three different invoice separately.Nothing to do around the hotel.
Very nice hotel, friendly stuff and a good location to reach all poi in Beijing. Often fully booked so make sure to have your room in advance.
nothing much at all, my room was unhygnicsally dirty and the service was the worst I have ever experineced. (I travel an average of 120 to 150 days a year See above
The hotel staff are very nice. Room are clean and got everything. Internet access and other facilities such as hairdressing and coffee bar are expensive. The room is a bit small.
Very nice hotel, comfortable, valuable only in promotion
The location of this hotel is excellent. They are renovating their rooms, which were looking a little tired. The staff is helpful, despite the limited amount of English spoken. Maps in a Western language available at the concierge would be helpful.
Tidiness and staff was quite helpful. The hot water treatment and shower facilities were attractive The water of the swimming pool was cold. Conciege people didn't know well except booking coach bus. The location was near the end road so it was hard to get taxi and the staff didn't help much. Choose this hotel if have arrangement prepared for car or know the way to subway to get around.
I was unable to find a bellboy to bring my bag to my room when I checked in.
When visiting the Central Business District, the Sofitel offers a great bed in a great room, a welcome addition to the expanding neighbourhood. The exterior of the hotel does not stand out as it is part of a much larger complex. Some improved sinage would be appropriate for such a high-class business hotel.
Decoration is high level.
Rooms well appointed Staff attentive Club lounge excellent Pool large and well appointed Nothing :-)
a lot of noise there was a time of redecoration
Great room for the price. Great location next to subway, which is critical in Beijing. At breakfast, we arrived 5 minutes before it was about to close one morning. Things had already begun to be packed away. This should not happen until after the deadline. The deadline should only be used to stop admitting people, not to pressurise those who are there. We were admitted and were physically racing against staff who tried to reach things before we did and snatch them from under our noses so we couldn't get them. This was our only bad experience and it was quite unacceptable. Again, the deadline should be used to stop admitting people. Those who are admitted should be entitled to have their breakfast in peace.
great location, very nice restaurant on top floor and great club in underground, nice lobby hotel room need renovation and new furniture, for this I will rate hotel for 3*
A 6pm sundowner on the revolving floor watching the lights of Beijing come on was worth the pretty hefty price for the drink. To cold in the buffet restaurant at night
Service and cleanliness Check in ...too time consuming
Room was very comfortable and clean! Had problems with shower and aircon, but service repairs were there within in minutes to repair! Good service. Very big and impersonal - but the comfort, staff and amenities made up for it!
Breakfast N / A
The total courtesy of the staff was overwhelming. Any problem was quickly addressed. They do not accept China Southern Airlines reward cards !!!!!!! Almost every hotel in the world has an affiliation with all major airlines for frequent flyers. Extremely disappointing. I won't stay there again due to this
i thik i am being doublr charged by booking.com and the hotel
huge breakfast buffet; terrific gym and spa; spacious lobby; housekeeping staff. high prices for restaurants; bed was old and lumpy and able to feel the springs under mattress. I spent 6 nights so it was an issue for me.
Reservamos una habitación de nivel Club, incluido un salón club con happy hour de platos, vino, cerveza y licores. Buena selección de platos que incluyen comida caliente. El desayuno también está incluido en el precio de la habitación Club y ofrecía una amplia variedad típica de desayunos del mundo. Hmmm.. no puedo decir.. no tengo quejas a parte de que el aire acondicionado de la habitación era demasiado frío.
The cleanliness and the comfort and the quality of food and service
The hotel is well run and the staff is helpful and available. Property of the English language is widespread which makes life easy for foreign travelers. Location is central, minutes away from the underground line that connect to the financial district. English TV channels. An all around very good value for money. For business travelers, don't get to the breakfast after 07:30 am, it can get pretty packed and the service suffers from a bit of overloading.
Los desayunos del hotel son muy malos para el precio tan alto.
Las habitaciones tan confortables, el baño y detalles con que las ofrecen para su aseo, el servicio de internet en su cuarto,etc. En cuanto a la comida, el servicio tan variada y exquisita que ofrecen en el desayuno. Sinceramenta todo salió perfecto.
Actitud de servicio del personal. Asrgurar cambio de ropa de cama diario
Great hotel with great views Late night bar and foof could be better
This was an amazing hotel and well worth every penny, fantastic staff too.
its beside the congress center. No need to Taxi. The stuff in the reception do not speak English good. Its somtimes not easy to communicate with them.
Location, facilities, service, design nothing to complain about
Do not book rooms through this hotel name. There are several hotels that Kayak links to China World. I wound up in the Traders hotel rather than the real China World and it was far less value for the money. Avoid this bait and switch !
The split between a local and a global Hotel. Not too americanised. No outside pool to relax - in my point of view very important for business people ..... and last but not least their partners. Second I think after some visits in your hotel you should offer good clients some award
Excellent Hotel. Very comfortable, good location, very convenient to underground transport, and excellent friendly staff. The booking process with Kayak was very problematic. The Hotel did not receive the reservation and it was a major. lengthy effort to get it sorted.
I made a reservation for my wife who is Chinese. Upon her check-in a very rude female desk clerk questioned her last name for twent minutes even though it was in her passport. She treated my wife like a tramp. She bothered my wife all night long with little nothings. I will never stay at this Sheraton again.
The staff was good, room was clean. I've liked european breakfast and really good espresso. 4Stars are reasonable. Hotel location is shown at the map of booking.com wrongly. This hotel is not in the downtown but is located in chaoyang district, which is 15 min drive from the airport. When booking, check the real location with google. We were very upset when found out that the hotel is not placed at Tian'anmen square, the place where I wanted to stay.
The location is perfect between the airport and the centre of Beijing. I'm getting used to large Hotels in China with only a few customers. That guarantees you perfect and direct service from the staff. On the other hand this Hotel was very crowded and noisy, but when it was your turn to be helped by the staff there is nothing to add, except that you are not the only customer anymore ;)
Breakfast, hotel staff
Where the hotel is situated