It is close to where I needed to be. I lived in Bucarmanga for years and this hotel kept me close to what I needed to do. Imporvements have been made including a pool and jaccuzzi. The terrace bar/restaurant still has a great view and has been better equipped with new tables and chairs. Breakfast did not start at 6:30, which was a problem for me since I had to be in a taxi at 6:45. The restaurant staff were not very efficient. The entire restaurant was reserved at one point leaving dinner out of the question. The restaurant staff need some training in guest services. The internet was sporadic, in 21 days it didn't work 5. I have stayed here several times before and it worked fine. They may need to change their carrier. The noise level could be controlled with better windows. When the hotel is full, you could wait a long time for the single elevator.
Nice quiet hotel without too many quests, the rooms were nicely furnished and the size of the rooms was also nice, they even brought us some complimentary sodas & nuts. Very hard to get in & out of with all the guards down the hill, if you're having guests come and visit you it makes it almost impossible because this hotel is in a city within a city. The breakfast buffet was weak in my opinion. The pool for the size of the hotel was very small, the pool was the size of the pool I have at my house. Bartender didn't know how to make cocktails the right way so I just stuck to their pricey beers.