Location Confusion on parking...was attending a motorcycle event in the area
Friendly, staff at the front desk were very happy and helpful. We were able to check in when we arrived without delay. We felt safe and secure. The Rye restaurant offered a evening meal buffet special and it was great. Although the hotel was hosting multiple events, it did not feel overcrowded or too busy. Road closure preventing returning to hotel during the race. It would have been nice to show a hotel vouchered to gain access to a way/or escort to the parking area.
In City Center, helpful front desk staff, comfortable bed. Very high cost for City size. When asked was lied to about parking and Internet access. Was told that hotel parking was valet only for $30. This was wrong. You can self park for $12 though we parked one block away for $7. Also, was told Internet access was $10 per day. Lies. There was free Hotel 24 hour Internet Access for free, albeit slower but ok for email and general internet access. When we went to breakfast at 9am, there was no staff and we had to ask front desk and suddenly 6 staff members suddenly appeared. Not acceptable for this class of hotel. Breakfast was over priced for what you get.
La ubicación es estupenda para lo que necesitábamos. Costos adicionales por usar wifi, las escaleras mecánicas no funcionan. Los ascensores eran lentos e inútiles cuando necesitábamos salir. Tuve que esperar dos porque estaban completos y al final subí por las escaleras de la salida de emergencia, que sólo abren hacia fuera y están conectadas a una alarma que, afortunadamente (o no) no se encendió. Me dijeron que con la tarjeta de la habitación podíamos del garaje sin pagar, pero eso no sucedió. Me costó $12 dólares salir.