Good value for money The room was too hot, the wall mounted heater was not adjustable
i wasnt too impressed with this facility. it was very tired looking and i didnt find the staff too friendly..although i didnt find people in rotorua too friendly either considering its a tourist town...room wasnt ready at 2.. we got sent up to a room that wasnt serviced and had to be relocated to another... please read the above.
Liked the dedicated rooms with smoking balconies. Friendly staff. The hotel is a bit "tired". Some carpet in the lobby has stretched.
only stayed 1 night but liked the security camera in the car park and the spa available in the room and the recliner chair i was not greeted on arrival when i spoke to reception and made arrangements and found this rather poor as a greeting would have been polite and given a friendly atmosphere to our holiday .how ever on paying the bill i was given good customer service.
The rooms are very large in size and very comfortable and the hotel is in a good central location. the gym and pool are a great bonus. Nothing
Good location, large spa bath in this room type, breakfast fresh and varied, spacious room air conditioning difficult to use, room was very hot, no wine glasses despite mini bar, internet prices exorbitant
Nice and spacious....
Loved the gym and the pool had to ring and ask for toilet paper. The bathroom / toilets felt dirty
terrible room service – it wasn't serviced by 3.00pm and they took away our towels without replacing them.
No appropriate table for use of computer. No good lighting to work in the room. Poor access to television options. No kitchen knifes or forks.
Situación y tamaño de la habitación. Limpieza. Demasiado grande y frío. Problemas con un grupo de huéspedes que habían ocupado casi todo el hotel para una celebración que se alargó durante toda la noche. Las habitaciones no están bien aisladas acústicamente unas de otras ni del pasillo.
Convenience to town & restaurants; free parking; spacious suite Would have liked to have washing machine in the suite instead of at communal area. The apartment is a little dated (70s-80s).
The old world charm and ambience and the professsionalism of the staff The room was a bit small
Hotel staff were all excellent...helpful, polite and well presented. For a 'city hotel' it was remarkably quiet, mindful that we spent only a Saturday night there. Not surprisingly, the hotel is showing signs of its age and in instances, looked "tired". Unavoidably, the only way to reach the Steiner Room was by going outside...in wet weather, not all that desirable.
good central location and attractive building, helpfull staff quickly rectified small problem, large,comfotable room.
This hotel had a very personal atmosphere and it was an interesting place for its heritage and charm. The staff were friendly and helpful. It was close to the centre of town and close to the beautiful gardens so was perfect for our needs.
Loved the contemporary feeling in a very old hotel. Would be nice to have had bathrobes and full house wifi.
Personal service of staff. Close to everything in Rotorua. Comfortable and felt like staying in someone's home. Just felt a bit "worn" and a couple of things needed to be cleaned better like the phone and the outside of the cupboards in my kitchenette. The wall paper inside the entryway was all buckled and loose.
The situation and the building
The old unique/antique set-up. The rooms having an outside corridor, not too nice on cold rainy days
The hotel character and fine dining (which was not expensive neither). The pool area needs some maintenance.
The staff was great, even tho we locked ourselves out they responded promptly.
comfortable not very convenient for centre of town
A convieniently located good quality room well kept and functional with excellent carparking.
The staff were efficient and friendly. Room was comfortable and clean and the location was good.
The location of the hotel plus the size of the apartment and the standard of furnishings. The reception staff were very friendly and helpful.
Generally speaking, it is a good hotel. Nothing.
parking Very little space in the rooms. Disappointed with the bathroom especially access to spa bath.
Nice place, very clean and nice style, also very affordable, will stay again if visiting Rotorua Was a bit cold in the rooms, might need more heating
The actual rooms, having a separate bedroom to the living area, though there was a significant leak in the bathroom sink, but my husband fixed it. A minor job. Not cool enough especially at night, with the sulphur smell it took a while to get used to it.
Spa pool Bed was very hard and uncomfortable, hotel very noisy, bad TV reception
Accommodation was very comfortable and pleasant. Nice gardens and mineral pools.Close to shops and restaurants. Owner/manager extremely helpful. Have recommended this to family
A real gem. Good value for money in a convenient location. The owners couldnt help enough & we found the rooms to be comfortable & clean.
Hot Pool Single beds were really uncomfortable - Parking was really restricted/tight - wireless didn't work
Motel was clean and comfortable, and well located in the town so it was easy to come and go. Would have been easier if we had been able to unpack our bikes on the tile floor, but motel had strict rule that bikes weren't allowed inside the door of the unit.
Excellent Location, nice setting, comfortable rooms
I was booked into a cheap room and they upgraded me. I was booked in for 1 night but was unsure whether I would need an additional night and they said they would tentativet book me for the additional night. As it happens I didnt take up the additional night but it was nice knowing that I had some certainty of accomodation if I needed it. I am definately going to use this motel every time I return to stay in Rotorua.
The room was nice and was clean. The hotel looks very run down except inside our room.
my wife lost her prajams at your hotel.but no respose from your staff.
When we arrived there was no bed available for my son we had to wait 4 hours for this and towels. the room was outdated the balcony was rotten and had spider webs everywhere.Nothing like the pictures on the internet when I first booked.Everything we asked for was unavailable including internet, eftpos facilities. the hotel was short staffed and waiting times for service was too long. reception staff were unhelpful and abrupt. I have put most of these comments in the hotel comments form.
The staff were very pleasent, we even got upgraded to superior room at no extra cost.
Good price for room and dinner Mattress could improved Tv reception poor no sky sports as promised
Quietness and spaciousness of the room. a table and three chairs being provided for extra entertaining. N/A
Good price, nice room, nice location, deli restaurant buffet. Reception staff were not friendly.
It was convenient for city and surrounds. Staff at front desk very helpful. Staff in Bistro willing to bring a meal late after dinner.
It provided my family with plenty of activities to keep us busy during a cold rainy couple of days. The heated pool, spa, sauna, gymnasium. The restaurant was good with choice of a la carte and buffet. And the bar atmosphere provided adults with a relaxing time. A couple of the staff were just plain messy in simple customer service protocol. It just doesnt help and for ratings, I can understand why it is a 3 stars hotel. For example, a bar staff member could not be bothered to get a spoon (the bar was only 10 meters from the restaurant, and the three of us were the only patrons at the bar) to ensure a specialised drink (shooter) was poured correctly. Presentation is everything some might say and this staff member hasnt heard of that obviously. Perhaps my family and I didnt look important enough!! I did not complain at the time, to ensure my family enjoy the night, so I appreciate the opportunity to comment.
Flexible room arrangement meant we had two bathrooms in the family unit.
The ability to accommodate two couples in two bedrooms within the one unit in comfort.
Convenient for city centre without being right in city centre The room was very small
It was a good size room, very close to the centre of Rotorua. Very clean and the staff were friendly and helpful.
It was very well located for us to walk into town. The staff were fantastic, very hekpful and friendly.
Clean comfortable and reasonably priced, well located towards the centre of Rotorua
We stayed in the cottage which was spacious and very well appointed. The pool and thermal spa were welcomed features and the staf were very friendly. The cottage is nice and quiet and for us perfectly positioned near the aquatic centre where we had a swim meet all week-end. We'll definetely stay again here for next year's meet. The only thing the cottage really needed was some maintenance on the window locks. Nearly every single lock was broken to some degree.
Spacious rooms, well equipped kitchen, clean, good location, natural spa pool Not easy to find, we spent about an hour driving up and down and asking people, but nobody seemed to know...
The whole experience was excellent and would definitely recomend this accomadation
Very quiet with the double glazing and amenites were very well appointed. Would be better to have allocated car parks, so you do not disturb the tennets in the room in front of where you park.
We spent one night in Rotorua on our road trip from Auckland to Wellington, mostly to take in the thermal pools and a night of somewhat authentic Maori culture, there’s a reason the locals nickname it RotoVegas. The Emerald was clean, roomy with a wonderful woman at reception who made check in very smooth. Our room had a Jacuzzi hot tub which I wish we had more time to take advantage of but next time. There is swimming pool on the premises where folks with kids were playing with their kids, looked very well kept. Also, the beds were very comfortable and the complex quiet at night so we had a great nights sleep. I can’t over state how clean the place is though. We also booked a massage with the Siobhan the resident masseuse, which after a long ride from Auckland was very good. Not a traditional massage, more of a rub down.
We liked the place very nice staff and very close to town we would stay there agen and going to tell frends about it