Situación y tamaño de la habitación. Limpieza. Demasiado grande y frío. Problemas con un grupo de huéspedes que habían ocupado casi todo el hotel para una celebración que se alargó durante toda la noche. Las habitaciones no están bien aisladas acústicamente unas de otras ni del pasillo.
Liked the dedicated rooms with smoking balconies. Friendly staff. The hotel is a bit "tired". Some carpet in the lobby has stretched.
Loved the gym and the pool had to ring and ask for toilet paper. The bathroom / toilets felt dirty
Good location, large spa bath in this room type, breakfast fresh and varied, spacious room air conditioning difficult to use, room was very hot, no wine glasses despite mini bar, internet prices exorbitant
Large room, small private balcony. Staff was welcoming. Very outdated hotel room that has needed a renovation for a couple of decades. The elevator had a funky smell to it and the room had no air conditioning, just a ceiling fan, opening the window doesn't help much especially with the Rotorua aroma outside. The bathroom door showed signs of flooding damage. The pool was out of service during our visit and the breakfast was medicore at best.
The rooms are very large in size and very comfortable and the hotel is in a good central location. the gym and pool are a great bonus. Nothing
terrible room service – it wasn't serviced by 3.00pm and they took away our towels without replacing them.
i wasnt too impressed with this facility. it was very tired looking and i didnt find the staff too friendly..although i didnt find people in rotorua too friendly either considering its a tourist town...room wasnt ready at 2.. we got sent up to a room that wasnt serviced and had to be relocated to another... please read the above.
Good value for money The room was too hot, the wall mounted heater was not adjustable
only stayed 1 night but liked the security camera in the car park and the spa available in the room and the recliner chair i was not greeted on arrival when i spoke to reception and made arrangements and found this rather poor as a greeting would have been polite and given a friendly atmosphere to our holiday .how ever on paying the bill i was given good customer service.
No appropriate table for use of computer. No good lighting to work in the room. Poor access to television options. No kitchen knifes or forks.
Nice and spacious....
We had asked for a two-bedroom unit but got a large three bedroom apartment with a private hot tub and well equipped kitchen. The staff checked on us to see if we needed anything. Unlimited free wifi, which is not always the case in NZ. Check-in closes at nine, eight on weekends. They had mentioned this in their reservation, but we did not notice as it was part of a lot of standard text that we didn't really read. Fortunately, we got there just as the manager was leaving. Also, the windows didn't have insect screens. If we kept them shut, the room was a bit hot and stuffy despite the fans (no AC), and if we kept them open, we got bit by some sand flies. The internet was weak and kept dropping.
The rooms were clean and spacious. Very well located for Rotorua adventures. Ian and Jyl were friendly, welcoming and helpful!
Comfortable bed, good kitchen facilities Thought it was a spa suite but no spa in the room
Would like to say a special thanks! My stay was great and the staff were wonderful... I will be returning on my next trip over... and stay a little longer!!.. Thanks again ! :)
A bit old fashioned but very clean. Quite a few activities available (hot tub, pool, mini golf) but didn't have time to use due to Rotorua options. Kitchen had more than we needed but was handy. Didn't have air conditioning and no screens on window. Very small narrow bathroom.
Very quiet with the double glazing and amenites were very well appointed. Would be better to have allocated car parks, so you do not disturb the tennets in the room in front of where you park.
We liked the place very nice staff and very close to town we would stay there agen and going to tell frends about it
The whole experience was excellent and would definitely recomend this accomadation
We spent one night in Rotorua on our road trip from Auckland to Wellington, mostly to take in the thermal pools and a night of somewhat authentic Maori culture, there’s a reason the locals nickname it RotoVegas. The Emerald was clean, roomy with a wonderful woman at reception who made check in very smooth. Our room had a Jacuzzi hot tub which I wish we had more time to take advantage of but next time. There is swimming pool on the premises where folks with kids were playing with their kids, looked very well kept. Also, the beds were very comfortable and the complex quiet at night so we had a great nights sleep. I can’t over state how clean the place is though. We also booked a massage with the Siobhan the resident masseuse, which after a long ride from Auckland was very good. Not a traditional massage, more of a rub down.