Situación y tamaño de la habitación. Limpieza. Demasiado grande y frío. Problemas con un grupo de huéspedes que habían ocupado casi todo el hotel para una celebración que se alargó durante toda la noche. Las habitaciones no están bien aisladas acústicamente unas de otras ni del pasillo.
Nice and spacious....
terrible room service – it wasn't serviced by 3.00pm and they took away our towels without replacing them.
i wasnt too impressed with this facility. it was very tired looking and i didnt find the staff too friendly..although i didnt find people in rotorua too friendly either considering its a tourist town...room wasnt ready at 2.. we got sent up to a room that wasnt serviced and had to be relocated to another... please read the above.
Good location, large spa bath in this room type, breakfast fresh and varied, spacious room air conditioning difficult to use, room was very hot, no wine glasses despite mini bar, internet prices exorbitant
Good value for money The room was too hot, the wall mounted heater was not adjustable
The rooms are very large in size and very comfortable and the hotel is in a good central location. the gym and pool are a great bonus. Nothing
only stayed 1 night but liked the security camera in the car park and the spa available in the room and the recliner chair i was not greeted on arrival when i spoke to reception and made arrangements and found this rather poor as a greeting would have been polite and given a friendly atmosphere to our holiday .how ever on paying the bill i was given good customer service.
Loved the gym and the pool had to ring and ask for toilet paper. The bathroom / toilets felt dirty
No appropriate table for use of computer. No good lighting to work in the room. Poor access to television options. No kitchen knifes or forks.
Liked the dedicated rooms with smoking balconies. Friendly staff. The hotel is a bit "tired". Some carpet in the lobby has stretched.
We had asked for a two-bedroom unit but got a large three bedroom apartment with a private hot tub and well equipped kitchen. The staff checked on us to see if we needed anything. Unlimited free wifi, which is not always the case in NZ. Check-in closes at nine, eight on weekends. They had mentioned this in their reservation, but we did not notice as it was part of a lot of standard text that we didn't really read. Fortunately, we got there just as the manager was leaving. Also, the windows didn't have insect screens. If we kept them shut, the room was a bit hot and stuffy despite the fans (no AC), and if we kept them open, we got bit by some sand flies. The internet was weak and kept dropping.
The rooms were clean and spacious. Very well located for Rotorua adventures. Ian and Jyl were friendly, welcoming and helpful!
Would like to say a special thanks! My stay was great and the staff were wonderful... I will be returning on my next trip over... and stay a little longer!!.. Thanks again ! :)
Comfortable bed, good kitchen facilities Thought it was a spa suite but no spa in the room
Hotel staff were all excellent...helpful, polite and well presented. For a 'city hotel' it was remarkably quiet, mindful that we spent only a Saturday night there. Not surprisingly, the hotel is showing signs of its age and in instances, looked "tired". Unavoidably, the only way to reach the Steiner Room was by going outside...in wet weather, not all that desirable.
The hotel character and fine dining (which was not expensive neither). The pool area needs some maintenance.
Loved the contemporary feeling in a very old hotel. Would be nice to have had bathrobes and full house wifi.
The old world charm and ambience and the professsionalism of the staff The room was a bit small
The old unique/antique set-up. The rooms having an outside corridor, not too nice on cold rainy days
The situation and the building
good central location and attractive building, helpfull staff quickly rectified small problem, large,comfotable room.
This hotel had a very personal atmosphere and it was an interesting place for its heritage and charm. The staff were friendly and helpful. It was close to the centre of town and close to the beautiful gardens so was perfect for our needs.
Convenience to town & restaurants; free parking; spacious suite Would have liked to have washing machine in the suite instead of at communal area. The apartment is a little dated (70s-80s).
Personal service of staff. Close to everything in Rotorua. Comfortable and felt like staying in someone's home. Just felt a bit "worn" and a couple of things needed to be cleaned better like the phone and the outside of the cupboards in my kitchenette. The wall paper inside the entryway was all buckled and loose.
A bit old fashioned but very clean. Quite a few activities available (hot tub, pool, mini golf) but didn't have time to use due to Rotorua options. Kitchen had more than we needed but was handy. Didn't have air conditioning and no screens on window. Very small narrow bathroom.
We spent one night in Rotorua on our road trip from Auckland to Wellington, mostly to take in the thermal pools and a night of somewhat authentic Maori culture, there’s a reason the locals nickname it RotoVegas. The Emerald was clean, roomy with a wonderful woman at reception who made check in very smooth. Our room had a Jacuzzi hot tub which I wish we had more time to take advantage of but next time. There is swimming pool on the premises where folks with kids were playing with their kids, looked very well kept. Also, the beds were very comfortable and the complex quiet at night so we had a great nights sleep. I can’t over state how clean the place is though. We also booked a massage with the Siobhan the resident masseuse, which after a long ride from Auckland was very good. Not a traditional massage, more of a rub down.
We liked the place very nice staff and very close to town we would stay there agen and going to tell frends about it
The whole experience was excellent and would definitely recomend this accomadation
Very quiet with the double glazing and amenites were very well appointed. Would be better to have allocated car parks, so you do not disturb the tennets in the room in front of where you park.